If there was a 0 I'd generously give it absolutely HORRIBLE way to be TREATED. I was told by a pharmacy technician my son's insurance was terminated. To call insurance or pay out of pocket for medication he's been without for 7 days! I called a lancaster location and their pharmacist told me "I am currently active, I don't know what their issue was." I firmly believe there is a way to talk to people especially when you work in Healthcare. The worst customer service ever. My son is 7 years old. When I called back to speak to the manager the same technician hung up on me. I had to walk in to discuss this issue he did state it is a system issue that has been going on for 2 years and no one is addressing it. Soo attention ROSAMOND your and your loved ones health is irrelevant because it's not worth fixing. Enjoy the drive to lancaster if you want GREAT service and ACCURATE information. My child depends on this medication. How I was spoken to was extremely unprofessional and the pharmacy technician is completely too incompetent when it comes to speaking to the public. If you have family members that rely on medication don't waste your time with ROSAMOND RITE AID PHARMACY it's honestly better to drive all the way to Lancaster or Palmdale. Very disappointed in the way I was spoken to and treated never again!! Worse experience ever!! No one matters just their pay checks!!!

The worst customer service by the girl in the Pharmacy on 1.18.23 at 855 am. Asked where I go to get my COVID testing done she responded with we dont do that here you have to go to Lancaster My reply. What is the address. Her reply Come back in 15 mins and I ll give it to you. My reply. What street is it on. Her reply. Walked away very rude rolling her eyes. The gentleman in the Pharmacy at the same time shared the address for me. Lancaster Ave J 3 words is all it took. Losing your job over three simple words. To the girl at the Pharmacy you should check yourself there are a lot of hungry people in this world that would love to be working today to support their family. You are not entitled you should be fired for your actions............

I went to pick up my prescription, and I noticed some coupons for hair products, it was only ONE cashier (blond lady) she had a line I decided to go and use the shelf check out register , I scanned my product and introduced the coupon, the card reader wasn't working, a red light was flashing, I was waiting for the cashier, I went to the other register and the same thing, both lights are flashing, finally the Cashier went and told me she'd help me a the regular register, I'm walking but she decided to call the LAST customer in line, I waited, she scanned the product, and told me.. The coupon didn't work.. I told her I scanned the coupon myself and it worked.. I got really upset and walked away.. 30 min. For that Horrible customer service 😔😔

The Rosamond location has a very bad customer service. The lady at the pharmacy who checked me in was very rude. I had to wait 50 mins. inorder to have my dose done on top of having a scheduled appointment.

Probably the rudest people I've ever seen working in the pharmacy. Kept telling me different time frames every 30 min until I gave up and left. No offer for a call back or text or anything. If you hate your job that much then quit!

The pharmacist took 30 minutes to take care of 2 people in the drive thru. Then proceeded to cut me off when I was trying to give the information. Just an overall rude and unpleasant experience. Will not be coming here again solely for that woman.

If you are going to the drive thru pharmacy you better bring a pillow, blanket and some snacks because you will be waiting for at least 30 mins to even get to the window if someone is in front of you, another 15 mins to even be helped and than another 30 mins to get your prescription. With all the reviews regarding this issue and is still not fixed just shows they really don't care. Just don't go here.

There could be only one person in front of you, and you're still going to spend 20 minutes there. Took one patient 10 minutes to pay for omeprazole, then was told to wait again so the clerk could service the drive through. Why don't you guys staff your pharmacy so there's more than one person helping customers? I left. Need to find a new pharmacy.

Oh my, so many negative reviews. I am happy with this location. My family and I use this store already 5 to 6 years and always had a good experience. Thanks staff for being nice and helpful

I had a time sensitive situation and the pharmacy clerk was closed to helping me she just repeated riteaide policy in a robotic tone. I went to CVS and they reviewed my problem and called kaiser. Within the hour I had 6 pills for my wifes surgery tomorrow 7am. Riteaide deals with life and death. I dont trust them with my needs.

There's a few of the employees that are just always so wonderful

Pharmacy is terrible and always make you wait up to 20-30 mins just to get the medication. Do not recommend this rite aid, shop somewhere else.

Important to note: this review is for rite aid pharmacy only. I’ve have nothing but wonderful experiences with the other rite aid employees outside of the pharmacy. Rite Aid pharmacy opens at 9:00 on Saturdays. I was in the drive thru at that time with 1 person ahead of me. After watching that person ring the call button multiple times with no response, she left and I pulled forward. I pushed the call button, no response. I knocked on the window thinking maybe the button was broken. No response. I could see people inside so I decided to park and go in the building. There was 1 person in line but the screen gate was still down. At this point it was 9:12am. Soon after, the gate opened, and a technician and pharmacist could be seen inside. Neither person acknowledged either the lady in front of me or myself. I waited until 9:17 before leaving. Now, I understand that sometimes things happen, things are busy. Working in the retail industry myself, I get it. But the customer service to not let us know they’d be with us momentarily or thank us for our patience is rude. It was like we weren’t even there even though they looked straight at us. The sign on the door of rite aid and online both say the pharmacy is open at 9:00am. I specifically looked for different signage because I get with covid, things might change but there was nothing. I am moving my prescriptions to a new pharmacy because even though the location is closer to my house, the act of picking up prescriptions is anything but convenient.

My review is solely about Rite Aid pharmacy, as I truly like the rest of the store. However, I moved my prescriptions to Rosecare pharmacy due to wait times in both the drive thru and inside. I recently had an emergency script that was after hours for Rosecare, so I have it called into Rite Aid pharmacy, thinking I would get it that night. First, no call that night. Then I go to sleep, wake up, no call after opening still. Things happen I am understanding, I call, and the lady I spoke with was rude. When I asked why I didn't get a call, she reponds with "not sure why no one called, but it's ready now, you can come get it" and hangs up on me. I sent someone to get my prescription, as I am now at work by this time, and they tell him there's a high co-pay. Rite Aid wasn't trying to explain why or offer any assistance. I at this point, tell him to leave the medicine, and I called Rosecare to transfer. Rosecare pharmacy then had my medicine within a hour, no co-pay, and delivered. Not sure what the difference is, but this will be the last time I bring my business to Rite Aid Pharmacy after-hours or not.

Went in for Tylenol for my baby and the cashier was so nice, he had great customer service.

The kid at the pharmacy with the curly hair told me they were about to close and couldn't get my order done. Being 2 hours away I asked the pharmacist and he happily filled my order.

The one time I bite the bullet because I'm about to run out of my medication and go to this pharmacy, they don't have it. I've heard the pharmacy here was awful but I really didn't anticipate them NOT HAVING THE MEDICATION. The people working there also seem to hate it, as they always seem tired or aggravated. The atmosphere in this store feels like I'm being slowly drained of oxygen. As a lot of people in the reviews seems to agree, you basically HAVE to go to Lancaster for decent service. I'm reading through the replies to these reviews and they the most cookie-cutter corporate pleading responses I've seen on Google Reviews. I'd rather take the bus to the CVS in Lancaster then go to this Rite Aid, which I'm gonna do since this "pharmacy" can't even do what it's supposed to. Do better.

The Rosamond location has horrible customer service in the pharmacy area. Both cashiers working are unprofessional and rude. They make errors and then blame customer. They expect you to wait in a long line a 2nd time, after they make a billing error.