Pro Health Care Hope Valley image

Pro Health Care Hope Valley

Medical center Pilates studio Physiotherapist Sports massage therapist General practitioner Nutritionist Psychologist Podiatrist

😠 Some of the receptionists on the front desk need to get a new job. They are rude and unapproachable. With the new billing system I don't get bulk billed. I can accept that but the receptionist told me to go and find a bulk billing doctor somewhere else if I couldn't afford to visit my doctor there a... People often mention staff, time, doctor, appointment,


Address

1290 Grand Jct Rd, Hope Valley SA 5090, Australia

Website

prohealthcare.com.au

Contact

+61 8 8396 4000

Rating on Google Maps

4.50 (124 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8:30 am to 6 pm
  • Thursday: 8:30 am to 6 pm
  • Friday: 8:30 am to 6 pm
  • Saturday: 8:30 am to 12 pm
  • Sunday: Closed
  • Monday: 8:30 am to 6 pm
  • Tuesday: 8:30 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: staff (10) time (8) doctor (7) appointment (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Julie l. 1 year ago on Google • 5 reviews
    Some of the receptionists on the front desk need to get a new job. They are rude and unapproachable. With the new billing system I don't get bulk billed. I can accept that but the receptionist told me to go and find a bulk billing doctor somewhere else if I couldn't afford to visit my doctor there anymore. Really bad attitude when you have been seeing the same dr for many years. Doctors are wonderful but beware as you enter
    4 people found this review helpful 👍

  • 5/5 Rainbow W. 2 years ago on Google • 65 reviews
    What incredible wonderful kind staff and caring medical team. I have been unfortunately like some were really worried about the Cov19 shot due to such bad media attention of the ones who died. I had my first shot and i never felt it. I encourage to talk with medical staff about concerns for the jab but i now wished i had it sooner. Fear not💫🤍💫🕊thankyou all for caring in general but for assuring me that i made the right choice👃😷🌏💫🕊 Bless you all for your 18 years of support. Highly recommend Pro Healths Commitment. To me it will always be a church a place of many prayers a place of healing.
    1 person found this review helpful 👍

  • 1/5 Mitul T. 1 year ago on Google
    Pathetic service by reception and medical admins. Not understanding of patient care. Not sending referrals on timely manner. No empathy or sympathy. No phone etiquettes. Very rude if you tell them about their mistake, not apologetic of their mistake and not open for any feedback.
    3 people found this review helpful 👍

  • 1/5 Viral P. 1 year ago on Google
    Very roude staff with no kindness and shopestication for service, front desk staff looks uneducated I never recomend anyone for this Medical.
    2 people found this review helpful 👍

  • 1/5 Piper L. 9 months ago on Google • 14 reviews
    DONT see Dr.chen. He was running and hour and a half late so he took it out on me and my partner, waves his hands around close to your face and talks in a heated voice. Clearly let's running behind and other things bother him to his core. Horrid man. The rest of the staff especially Kylie are wonderful though. Such a shame
    1 person found this review helpful 👍

  • 5/5 Kathleen F. 2 years ago on Google • 10 reviews
    We have been seeing Pro Health for a long time now since my parents also go to the same clinic, but now with a family of my own we have had the same Dr (Dr Perrotta) and he is nothing short of amazing. He really cares about our family and this is evident with the time he spends helping us towards solutions for every health issue or directing us to the appropriate places. He is also so respectful of people’s time and NEVER runs late. He doesn’t rush our appointment either he allows me to speak every time without interruption and he’s just so lovely overall which is why we keep coming back to him. The reception staff are also incredibly personable and have always been this way for years. Thanks for your time and care we appreciate it so much! From Kat, Lofa, Mahalia Leo and Gabriel
    1 person found this review helpful 👍

  • 5/5 Christina D. 1 year ago on Google • 23 reviews
    Dr Chen was great with my child. My child usually struggles with medical treatment but he felt at ease and comfortable talking to Dr Chen, even on his first visit here. We are extremely pleased with the professionalism and friendliness.

  • 5/5 mariah b. 8 months ago on Google • 5 reviews
    Great practice. Didn’t have to wait long at all! I look forward to making this place my regular doctors. Dr Carter was great too.

  • 1/5 Ceilidh M. 1 year ago on Google • 4 reviews
    Had a physio appointment today and was told I needed a mask to enter surgery which is fine. I didn't have one so they wanted to charge $1 for a mask. Which I object to, if they want people to wear a mask at least remind them in both the email and SMS confirmation messages. My general practice (not physio) at least do not charge if you forget.

  • 5/5 Keith S. 2 months ago on Google • 3 reviews New
    The team @ Pro Health Care, Hope Valley are very friendly and caring, highly recommended. 😊

  • 1/5 Ange W. 2 months ago on Google • 3 reviews New
    The practice manager and receptionist were rude and unhelpful on multiple occasions. If you can't be empathetic perhaps a different career choice is in order.

  • 3/5 Rita C. 1 year ago on Google
    The admin lady was very nice and helpful but the doctor was annoyed e not very helpful. Furthermore we paid without have no service.

  • 1/5 Kelly B. 1 year ago on Google
    Given my experiences at the Norwood Clinic, I gave this clinic a go due to wait times for my regular GP at Norwood and needing sooner help. I couldn’t be paid to come back to this clinic. I cannot fathom how they’re under the same umbrella given the differences in service.

  • 5/5 Adam F. 1 year ago on Google
    Very happy with Dr Perrotta. Would highly recommend his services to anyone that needs a GP

  • 2/5 Leah B. 2 years ago on Google
    My elderly aunt who is visiting Adelaide was needing her ear seen to as it is completely blocked. The entire appointment was spent arguing with the doctor who believed my aunt should be seeing her regular GP, who is nearly 4 hours away. On the plus side, the doctor was on time.

  • 1/5 Justin Coffman (Hectic H. 1 year ago on Google
    I contact My GP giving him an Email about my mis diagnosis. I go to see him he doesn't say a thing about email. I was testing him test me. he does regular check up and says nothing about Email. Makes you wonder how many jokes passed around to get silenced in first place.

  • 1/5 Luke K. 2 years ago on Google
    Kept me waiting for over 1 hour from my appointment booking without an apology from the doctor or nurse once I was in my appointment. Also they didn’t give any indication of how late they were running during the two times I asked while I was waiting for my app. Will definitely never go back to this practice.

  • 5/5 Alessandra S. 10 months ago on Google
    The staff always try their best to accommodate you and have an excellent manner with children

  • 5/5 Teresa E. 8 months ago on Google
    Wonderful, caring and supportive doctors and staff.

  • 5/5 Isabelle B. 8 months ago on Google
    Offers great services and has friendly staff

  • 5/5 Lee S. 2 years ago on Google
    When my GP couldn’t help with urgent Covid booster, Pro Health Hope Valley happily assisted. I found them to be excellent - very friendly, registering online, text confirmations and the actual booster process at the practice was so well organised. Would definitely recommend.

  • 5/5 Keith S. 5 months ago on Google
    Very professional and friendly, highly recommended. 🙂

  • 5/5 Jason C. 2 years ago on Google
    Reception staff are friendly and very helpful. The Dr was thorough and took his time to make sure everything was covered.

  • 5/5 Himani K. 1 year ago on Google
    The appointment was booked with Dr Neelam Khanna. She listened very patiently about the problem. She is indeed an efficient doctor. We felt very satisfied about the diagnosis and the treatment

  • 5/5 Margaret M. 2 years ago on Google
    Iam so pleased my friend recommended Pro Health Care Hope Valley. Staff were happy to help me and as I was a new patient I felt very welcome. I'm pleased to have Doctor Vawser, who was very pleasant and thorough who will be the man I see on my next visit. Margaret Muller.

  • 4/5 Amanda H. 5 months ago on Google • 2 reviews
    Friendly reception, Dr was on time and listened to my concerns. After visiting 2 other surgeries I have found the right place. Blood tests on the premises too!


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