Tori and Randy were SUPERB to work with. I highly recommend this store. Changed a watch band out for me on a limited Edition Clerc Vancouver Bay watch while entertaining me with other options for watches and beyond. Looking forward to Randy's iRacing progression-inside comment. 😉

By far the best place in our region to shop for watches. Their service in impeccable, and as others have stated, when I went in for the first time I knew no one. I was able to quickly establish a relationship with both Randy and Matt, both were able to answer all of my questions and walk me through how they do business. Typically I've had no loyalty when it comes to shopping for higher end watches, but this will be my store from now on. Thanks for all you do!

I had a great experience with James Free Jewelers. Ben really took care of us. He took his time with us and explained everything to us in detail showing us all our options and making sure we had a great experience!

We stopped in to see about repairing a bracelet for my wife. Ben was very helpful and walked us through the entire process. He provided us the options for the repair. Great service!

I inherited a ring from my mother that I was interested in redesigning. James Free worked with me to create a custom ring. It took a couple of tries to find the right design, but it was a huge success. I’m very happy with the result.

This is my first encounter with James Free Jewelers. Rachel the saleslady was super professional, accommodating, knowledgeable, and kindhearted. In other words, customer service at its best. The store was gorgeous, and the managers were very professional. I highly recommend James Free Jeweler (specifically Rachel). Thank you for all your help.

Received a $1,000 gift certificate for JF and had a very pleasant experience here. Don was very helpful and showed me around. The showcases were stunning. Walked out with an beautiful ring.

I reached out to James Free Jewelers in Dayton where I was connected with Rachel. Rachel walked me through the process from taken down my exact order to periodic check-ins to keep me up to date on the progress and to invite me out to some of their special sales. She was a true professional throughout. Very caring, knowledgeable, and honest. Once my timepiece arrived she called with the good news and to set-up a time for me to come in. Rachel helped me understand everything about the timepiece and all that comes with it. I am sincerely glad and honored I was able to work with her on acquiring my dream timepiece. I highly recommend Rachel to anyone looking to purchase a timepiece.

Undoubtedly the best place to buy jewelry in Dayton/Cincinnati area. I walked in a couple years ago knowing no one and was greeted with so many friendly faces and five star service. Their prices are very reasonable and they treat their customers like family. Matt, my sales rep and GM, has been exceptional to me and has become like family. He always follows up to make sure I am happy with my purchases, he checks in with me and lets me know when requested items arrive to the store, and has made each buying experience very enjoyable. I have been buying jewelry and watches from James free for years now and highly recommend to choose them for your special occasion.

When I need a special gift for my wife, daughters, son’s in law and grandkids, in Dayton, Ohio, my first choice is James Free Jeweler. From the moment you enter the Far Hills store you are greeted by a friendly and professional team. Then as you browse the store you are presented with a beautiful collection of jewelry. Well worth the visit.

Another fantastic James Free event this past holiday! Don as always was amazing helping me choose pieces that are gorgeous. I love the quality of the jewelry and fantastic customer service. I look forward to coming back soon.

My experience every time I have gone to James Free has been amazing. I mostly deal with Don and Michael, but everyone there is lovely. have gone both to sell and to buy. They are professional and knowledgeable. I am also quite happy with their prices and selection. I won’t go back to a chain store again. I will continue to buy jewelry here.

My wife and I visited the store in October for the first time. We live in Sidney and this was our first visit. We were so impressed with the store, they carry a number of top name brands including Rolex. Everyone was so professional and polite and greeted us as if we were family in for a visit. We met with Rachel who was fantastic and answered all our questions and even offered to clean my watch while we shopped. She has followed up with us already and has EARNED our business!!! Thank you James Free for making the experience so far first class!

James Free Jewelers is my preferred jeweler. I have been treated with nothing but respect, professionalism and a desire to make my jewelry experience world class. Everyone there is so kind and helpful. My go to sales associate Michael Gudger is fantastic, very knowledgeable about the quality of the products and respectful of my budget and concerns. Also helpful is Michael Hopper. They treat my like family!

James Free always takes great care of me, and especially my wife. Another beautiful custom ring! This time a diamond anniversary band from Michael and his team. Thank you!!!

Incredibly kind and helpful people!! Kenneth took such great care of me today when I came in to get my husband’s wedding ring resized. So pleased with the experience here- would highly recommend paying them a visit for jewelry repair!

I had a fantastic experience and recently purchased two watches. Rachel, Tori, and Mike all helped me as a team. They were all very knowledgable and helped me configure the specifications of exactly what I wanted! They have fantastic inventory and really provide personalized service with excellent communication.

Recently I came into James Free to see if they sold a certain type of necklace I wanted. Mr. Miller was very helpful in ordering and finding the perfect piece for me. It was a very enjoyable experience. We have used James Free many times and they never fail to provide impeccable customer service.

Tory and Eric are wonderful to work with. I have dreamed of an engagement ring here for many years and they provided the most exceptional customer service as well as made my husband and I feel valued and worked with our budget. The quality of my ring will be shared for generations to come. Thank you James Free, we are a forever customer. And thank you Eric and Tory. We look forward to working with you again.

Debbie and Michael were so caring and attentive during my shopping experience. Debbie took her time to help me find the best set of earrings as we talked and connected about being me being a new mom. Michael constantly checked in to offer beverages or chocolate and was such a big sweetie. After purchasing my earrings they made my 6 month old son his own shopping bag with a stuffed animal in it. They made my day! You have a customer for life!

The staff at James Free Jewelers are always welcoming, warm, friendly, and courteous! My experience has been so positive knowing I can rely on their personable, experienced and knowledgeable staff. I love each piece of jewelry purchased there and of course each one comes boxed/wrapped so beautifully.

James Free has a wide variety of settings as well as high quality diamonds, and the staff was incredibly helpful in my selection of an engagement ring. They gave me great details on the products I was interested in and even allowed me to look through one of their magnifying eyepieces while explaining the different ratings of diamonds. All in all, a great experience at competitive prices!

Love working with Randy and Matt at James Free. The only Rolex AD/Jewelry store I will ever buy from again. I travel for a living and have been to many Jewlers all over the world, all I can say is this place is at the top of my list. Beautiful showroom with great people that have awesome Midwestern values. Randy and Matt’s customer service skills are second to none. I look forward to continue building a friendship with these guys, and adding more watches to the collection!

Great crew! I reached out to them after not having any luck with my current jeweler on a watch I’ve been looking to purchase for over a year. Spoke on the phone with them and decided to travel an hour to pay a visit, which was well worth it. Went in after work and spoke with Matt. I was by no means dressed professionally due to leaving straight from work but Matt treated me with respect, took me serious and gave me his full attention. This will be my new go to jewelry store. Well worth the short hour drive.

Best of the best. I’ve been shopping at James Free since 1995 and they are the greatest at customer service. No matter what your budget they treat you with an attitude of gratitude. Great selection, prices and Eric, Randy and Michael are the best.

James Free is without question the most professional jeweller I have had the opportunity to work with. The quality and range of their selections are superior. In addition, the care and attention they provide is exceptional. I love visiting and finding new gifts for my family. Scott is pleasure to work with.

Hands down the best place to buy jewelry in Dayton/Cincinnati area. You get five star service. Their prices are very reasonable. They always treat us like family. Randy , our sales representative is just excellent. He makes the whole buying experience just memorable. I have been buying jewelry and watches from James free for years and highly recommend to choose them for your special occasion.

I could not recommend James Free more! They truly treat you like family and go out of their way to ensure you are happy and well taken care of, not just during the buying experience but after your purchase too! We bought my wedding set at James Free in Dayton in 2021. We were so smitten when we first came to the store. They were so kind and offered us drinks. When I asked for coffee, it was brought to me in a cup with a saucer and a chocolate, which was adorable. Later I had some issues with my band, and James Free took a situation that could have been a negative experience for me and they instead created absolute magic. I'm their customer for life. To the managers at James Free on Far Hills Ave, thank you for what you did for me.

Our experience with Don and James Free was nothing short of world-class. We certainly weren't a high-dollar client but he treated us like royalty . He was incredibly patient and knowledgeable and the entire staff was super friendly and accommodating. We will absolutely be back. Thank you, Don and James Free!

If you want incredible quality jewelry, excellent customer service and a place where you are treated like family you must go to James Free Jewelers! I’ve purchased many pieces from them and Associate Michael Gudger will take the best care of you! Diamonds, sapphires, rubies, emeralds, watches, custom and designer pieces - the list goes on they have the best. Treat yourself!

I had a great experience using James Free for the purchase of my new wedding ring wrap. They were very nice and not at all hoity-toity like I was afraid a high end place might be. They Heather and Andrew worked to get me exactly what I wanted and within my price point. I got a very beautiful wrap for my wedding band and I’m extremely happy with the whole experience.

The Designers at James Free did a wonderful job with creating my pendent. I had a heart of angel wings made with the diamond from my engagement ring. Everyone was always professional and helpful. Thank you James Free.