Paid more money to avoid the issues that come with the cheaper rental companies. Received a banged up vehicle that as not well maintained or checked out. Disappointing. Upon checking out of the front gate when picking up the vehicle I asked if they had a vehicle that was in better shape. They said they didn't. They didn't mark any marks on the vehicle when inspecting before I left so I went around the vehicle asking them to please mark the existing damage. The guy said he was going to mark the whole vehicle. (Yes, that's how bad it was) I joked that I guess the upside is that if something/someone hit me no one would know. Some features didn't work. The windshield wipers were so bad it was dangerous to drive when it was raining. They didn't explain the prefill option accurately so I was pleasantly surprised with a $10/gallon charge ($250 for part of a tank of gas) upon receiving my final receipt after I was already gone.

Terrible experience. We rented a car for our honeymoon in Boston. Just out with the car, less than a km, and one of the wheels bursts. We called the assistance who sent a mechanic after two hours, despite the fact that we were very close to the car rental. The mechanic noted the absolute lack of checks on the tires, completely worn and out of the norm. In addition, the key to unlock the rim was not provided, for this reason the mechanic could not replace the wheel. We call the car rent again together with the mechanic and they told that a tow truck would arrive. We wait another hour and a half. Luckily we were helped by a police steering wheel. Absolutely to avoid, these are not acceptable standards for hertz.

Demanding credit cards not paying cash ect. Extremely wrong and very very rude staff about it as if it was my fault. Also be warned if you book through dollar car or thrifty it is still hertz weather or like it or not. Also watch out with pre paying they will make u late then Demand you return it early. Again making sure to blame you for their issues. And make sure you bring $500 usd just for there deposit. Upfront.

Terrible rental return. Where are we supposed to return the car if it's before the office opens? I explained that I would need to return by 5 am when I picked the car up. They said fine. Then I received no further directions on how to return the car. They did tell me that I did not have an option to return it any where else. I had to return at the airport location. I missed my flight. Customer service really needs to be improved here. It is terrible. No one answers the phone. No one seems to have any correct information to share about the rentals. There needs to be a 24 hour customer support option. If there is I couldn't find it. The website is a joke. Hertz is terrible.

Shane is the single most knowledgeable, friendly, and courteous rental agent I have ever encountered. If this world were just, he would assume full ownership of Hertz and all of its subsidiaries immediately. Shane, if you see this, you're the man and you should know it. Thanks for making a couple of out-of-towners feel welcome.

Terrible experience. Had a reservation for pickup and was told only an upgrade car was available for $45 more per day then put us in an older car that had a service soon light on. Charged us $11 per gallon instead of the $5 that was listed in the office. Took advantage of us and heard them doing the same to the people before us. Very shady. What started as a $147 one day rental turned into $270.

Customer service is lack luster, kid didn’t even seem remotely happy to be there. Tried out Hertz but definitely going back to enterprise. Also $500 for a deposit with a debit card is insanity.

This agent is too busy when I returned a car. And they even didn't close the rental when you returned the car to overcharge you an extension fee. I rented a car for three days starting from Friday at 4 pm and I returned the car at Sunday about 4:10 pm which is in the grace period As the front was busy, the stuff asked me to leave the key and receipt and told me I was all set. However, She closed my rental an hour later at 5pm and cost an extension fee of $35. I should not be charged for this!

Rented a midsize SUV through Expedia and was given a Ford Escape - horrible car, sensor couldn't detect when the gas tank is full, so many error messages (oil change required, replace washer fluid), would not recommend.

Didn't accept my debit card, "you didn't pass a credit check" without any explanations. To cancel the reservation and avoid a no-show fee of $40 (which card would they charge though?), I had to call the support by phone, they couldn't cancel it on the spot. Of course, the agents working here did their job properly, but the company policy just does not make any sense.

Easy to find, as it is street level. I had to wait in line at the counter together with people picking up cars for my receipt after the car was inspected in the garage. There was only one Hertz employee at the counter. I gave up and left the contract with inspection with the employee at the counter. It's been a couple of hours, and I still do not have my receipt in email.

Fantastic customer service. The only reason I docked it a star was it took a while for us to be able to leave with our rental because they have drop-offs pull their cars into the lot but not into parking spaces. The car we rented was blocked in and we had to hunt people down to move 3 cars before we could exit.

It started terrible and got worse. We accidentally made our reservation a location other than the airport (where we intended). Rather than assisting us the clerk just told us we were at the wrong place and then started talking to her coworker. She offered no help. We called customer service who was more helpful and they said to ask them if they had any extra cars. So we went back and asked and they didn't have any so we ubered to the correct location. Got there and they said it was at least a 45 min wait because they had no cars. They did have SUVs but you can't have them more than 2 days and we had a 7 day rental. Then more people started arriving at the location because the airport location sent them there because they had no cars at the airport. It was a huge mess. We finally got a car more than 2 hours after our reservation time. The staff at the site were amazing and were doing their best. I blame Hertz for bad management and overbooking. And the staff said this happens almost every weekend. Avoid Hertz in Boston!

Since we live in downtown Boston, I do not own a car. Because of this I rent often and found the Hertz loyalty program to be beneficial. In addition, the Hertz at Boston Logan tends to be very dependable and when they fall short a manager is willing to provide helpful support. This is not the case at the Park Plaza Hertz location. I've been hesitant to post a negative review as I understand that staffing is difficult during these times. However, the lack of customer service from the red headed manager and the employee with lip piercing and the stocking cap have become increasingly worse this last year. If you read other reviews you will see that what I communicate is typical so I'm adding my voice to the masses with the hopes that something will change. (There are other employees who are good at this location but if you enter the location and see either of the red headed manager or stocking cap wearing employee - your day has most likely taken a turn for the worse). So, here are a handful of experiences I've had with the red headed manager and girl with the stocking cap and lip piercings: 1. Car is not available because I booked it at 8:00 am and they have not been able to get cars ready yet. 2. Car is not available because I booked for 9:00 am and all the cars that were ready have been given to customers. 3. Car is not available because I booked an SUV but when I said I'd take any car, they claim that is now how it works at this location. 4. The fuel efficient car I booked is not ready but I could take a gas guzzling Ford Explorer instead - I did. 5. I had to wait 45 minutes for red headed manager to fix a seat belt buckle that was stuck under the seat. I've made a habit of checking this because my child uses a car seat. I found it concerning that a car would be rented without functional seat belts. 6. Car is not available because of the holiday weekend. My only option was to be placed on the wait list with no estimation of time as the cars were being transported from Chelmsford (32.5 miles away). If you express frustration in any of the experiences you are given a phone number that does not go to a human or a voicemail system. If you are going on a three week road trip, you are not able to request a car with a navigation system as the red headed manager claims that is not something they guarantee or will switch your car to accommodate. A few other notes: While waiting for my car, I have explained the toll policy to people as the woman with the stocking cap confused them. There isn't enough seating for the people waiting for their cars. Since this is a typical experience, you'd think they'd at least get some comfy chairs or a coffee maker. This is standard practice for most car service facilities. If you need to cancel a reservation because of the wait time, the red headed manager claims she can not print a confirmation, but will offer to write something on a post-it note and write her initials. Feel free to book your car here, just know what you are getting yourself into when you do. If you aren't able to get your car in a timely manner, no accomodations will be made but rather you will be told that it is somehow your fault because of the way you booked your rental.

Staff was very friendly in person. Had an issue with the vehicle we rented. Another hertz was able to band aid the situation this franchise would never answer their phone. They followed up once to try and fix the problem which was nice. Upon discussing it with my wife I tried to call them back and also to get the rate adjusted foe the down grade in vehicle and never could get anyone to pickup

The gentleman at the Desk with dreads I believe his name is Manley is great. Greeted with great customer service. Very knowledgeable and hard working. I’ve came a few times and he always working and just a great guy that is working. The guys cleaning and moving the vehicles were very kind and polite. Even helped me load my things in my vehicle. Such a great location to rent from.Descent prices.

The car I rented is nicer than expected. A Toyota sienna, quite new, very clean. The customer service for me was good. Others in line had a worse experience and more tact would have been appropriate in a few of the interactions i witnessed. The Thermometer in the store was set to 79 and everyone in line was noticeably sweating- which is one of those "save a buck tactics" that is really not appreciated as a customer. When you go to get your car, you have to go into a fairly isolated parking garage. There were blankets, pillows, discarded garbage all over. Definitely did not give the feeling of safety while going to get the car. But, I was able to get a nice, clean car in a fairly timely manner, so overall I was pleased.

I’ve rented Hertz cars many times in many location with satisfaction. but the experience in Boston was awful. The guy at the pick up insisted to sell me an insurance already purchased (I had to show him the line mentioning it was already in the package purchased) then Wanted me to sign the “standard by default” additional payment of ~50 $ to return the tank empty without giving me the option to choose. I had to push back and request the real standard which is do gas myself. When I asked about the preliminary check on the car status before leaving (the car was in an awful state: dirty inside and with a lot of scratches on the outside) and I wanted to avoid problems when returning it he responded: “I dunno, take photos, whatever..” After 50 miles I had to stop to inflate tires and I had to do so more or less every 100 miles or so for the entire trip.

Easy in and easy out, close to our hotel. I made a mistake though and left my annual parks pass in the rental car, hanging in the rear view. When I came back they were helpful in getting it back to me.

Be aware that if your flight gets in 30+ minutes late, they will charge you an extra $130+ fee for late pickup. I was made aware of this fee when I returned the car. I would recommend looking for a more flexible car rental company if you’re flying into Boston. It’s not worth getting nickel and dimed at the end of a vacation.

The staff here is quick and friendly! I had the pleasure of working with a manager named Keri over an issue and she was responsive and took full responsibility of the investigation. If you can, rent here instead of the airport as there is a small business feel about it. If you rent a Tesla make sure to ask the employees to show you where any charging tools are stored in the vehicle prior to exiting the building.

Great car rental experience. Fast , efficient pick up. Drop off was fairly easy but a little confusing on where in the garage to park the car on return. Other than that, everything was great.

Convenient location with outstanding customer service! Easy pick up as well as drop off plus more affordable than other locations. Thank you Manley for going above and beyond to accommodate our requests. We will be using this location again in the future.

Great service. Had some issues with my reservations but my customer service rep was friendly and helpful. Location is ok and the suv we received had all the room we needed. The only drawback is that Hertz does not allow you to return your car to any location without being charged a hefty fee. Overall I had a great trip with my rental.

Pick was quick and easy. Staff friendly. No hassles at all. Always be aware of the mandatory additional insurance costs they never include when quoting in the US, even it it says 'final price, no surprises'. It varies from state to state and there will be an additional charge Team at Hertz were friendly and helpful and car they provided was in good condition.

There was a painfully long wait which I attribute to under staff as is everywhere in the country. Help was friendly and quick once we were able to get it.

I've rented from this location literally dozens of times over the years, and I'm always happy with the service. The cars are clean and well-maintained, picking up and dropping off are fast (the cars are located on the first floor of the garage right outside the counter or on the street, so it's basically pay and grab and go), and prices are usually better than other rental agencies in the area. I also recently had an issue with my license and had to delay my reservation by a day, they were very helpful/communicative about it (and still honored the original price).

Great location in Boston. We rented an SUV last week for a quick family trip. When I arrived to get my car, it was pretty busy. The lady running the front desk was named Leigh. She stayed calm, cool and collected. I found her to be extremely pleasant to deal with and very helpful. When I returned the car, she was there again and I had the same experience. Sometimes renting a car can be a hassle, but employees like Leigh make it much better.

It’s an in-city Hertz pickup. Staff is very helpful - just typically overly crowded and a wait even if you reserved in advance. Would be great if they could fast track folks who are all already booked, paid and ready to go.

They're not friendly, welcoming or informative at all! I had to ask them necessary questions that they seemed to not want to answer! This was twice... coming in and going out! Please do better... I gave you guys my service, even extended my rental! I'm owed some respect and more enthusiasm!!! And so we are clear...0 stars from me! Oh yes, the inside of the car was dirty looking and so was the outside . .

Reliable car rental. Appreciated the convenience of EZ-Pass stocked in the car. I used it more than I thought I was going to.

Easy and fairly inexpensive way to rent a car and explore the area further out. Friendly staff centrally located.