I did not see this review before buying my tickets. We lost an hour waiting for a bus and missed the changing of the guard because of this. While waiting the there were 5 Big Bus tour buses stop at the same location. When I asked the City tour employees they had no clue what was going on. This company is cheaper but you get what you pay for. Big bus cost a little more but they have a lot more buses trust me. They also have live guides. The city tour bus gives you head sets that you plug into and listen to a static sounding guide. Save your time. Your time is valuable while on vacation. All the bus companies do the same routes and sights. Good luck

My wife and I were in London for three days and looked for a way to see the sites. We found a brochure for London City Tours that cost less than their competitors and, always interested in saving money, we tried their two-day pass. Positives: Cheaper Hits most of the tourist attractions Friendly personnel Negatives: Too few buses Very long waits Inconsistent service Our experience: Day 1 went smoothly. We were pleased with the recorded tour commentary and had little difficult catching a bus, though we noticed they generally ran about 20 minutes apart, as opposed to some competitors (Big Bus, Golden Tour) which had buses every 5 minutes. Day 2 was a horror story. We leaving the British Museum around 2 pm, we needed to go to Paddington Station. This is just over two miles. It took FIVE HOURS. Bus one-After waiting twenty minutes or so, the first bus we saw drove past the stop without pausing, though we waved vigorously. We chased after him and caught him down the block at a red light. No problem. Bus two-We had to make a transfer to the blue route, so we got off and waited at the stop. There were several employees of the company there who were quite friendly. Again we waited twenty minutes or so. Then, once we were on our way, our driver announced that he wasn't going to complete the route and we all had to get off. Apparently he had exceeded his allowable hours. He told us to take the next bus in twenty minutes. Bus three-The previous driver neglected to mention that the next bus wasn't following the same route. When we realized it was going the wrong direction, we approached the driver. He told us the best option was to get off at the upcoming stop and take the next bus going the other way. The red-jacketed employee at the stop assured us it would be just a few minutes. Bus four-Didn't arrive until after 6:30, an hour and a half later! In the meantime, nearly a dozen of their competitors' buses passed by. After apologizing, the bus driver said one of their buses broke down. Finally, this bus returned us to Paddington Station. I understand every company has bad days, but again, it took this company FIVE HOURS to get us to our stop. Ridiculous.

This is a TERRIBLE company, buyer beware! They prey on unsuspecting tourists in the street, take your money and count on you not doing any research on their operations. We were kicked off one bus saying another would be along in 5 minutes only to find out it was actually 35 minutes away. When we called to complain, the attendant was rude and said it wasn't her fault there was traffic, rain and construction. After arguing with me for 15 minutes, she said I would have to send an email with all the details and they would retrace the bus routes to see if my claims were valid. I hung up on her, will dispute the charge on my statement.Don't do business with them!

Does not worth a star. Was waiting more than 45 minutes with kids, the audio guide was very poor and was played before reaching the monuments. The buses are always waiting at the bus stop for new customers between 10 and 15 minutes. Drivers are talking with other guys during the stops. They do not care about you. Rachel who sold us the ticket told us that the buses where coming every 15 minutes. She presented the company as the original, she could not show her ID. Very DISAPPOINTING... Stay away from this company, you will lose time and money.

London City Tour. London city tour by riding the bus is one of an alternative to seeing London from the street. The tour operator will use the double-decker bus with no roof to ease the tourist to see the view along the bus route and take a picture directly. There're many routes or map you can choose at your convenience or your time, they are ready from 08.30 to 18.00 Pick single trip or multiple, and how many stops you want to be dropped and picked up again (hop-on hop-off bus tour) then you can follow the red route, blue, purple, etc. They offer you 6 routes options. I have visited some places listed on the itinerary but my reason to ride this bus for getting the experience sitting on the top deck and enjoying the panorama view of London City and the uniqueness. That was my first time riding that bus.

I dislike having to give poor reviews but I hope it will be taken on board and improved. - Buses don't run on time. You wait out into the cold and rain for a bus to arrive. - Bus drivers are aggressive and abuse other bus drivers on the road. - Buses don't stop at the designated and advertised stops. - There is no clear indication on the maps where the pick up locations are. - Buses are cold and wet. - Can't see out of the bus windows due to window decals blocking. - Only audio guide available and this doesn't match up with some routes. - Too expensive Hopefully you will use this feedback as a way of improving your service.

Not enough buses!!!! .. We would see the competitors buses 3 or 4 times before one would show up at a stop. One time we were taken off the bus and ended waiting around 30 minutes for another one. When you're on vacation, you DON'T want to be waiting on a bus to show up. All the salesman were excellent and very nice people.. But bottom line is they don't have enough buses running compared to the rest. This is the first and last time I will use them.. USE "BIG BUS" TOURS.. They have buses all over ther place

Can we start a class action lawsuit against this company? Absolute garbage service, you will be waiting for upwards of an hour for their buses. For every City Tour bus that stops, you'll find FIVE other Golden Tour or Original Tour buses that pass by. Do not fall into this trap. Their business model preys on unknowedgable tourists. This experience taught me to always look at Google reviews first, no matter how slow the 3G coverage.

Horrific service!! This tour absolutely ruined our first experience of London! We waited an hour at a stop and had to give up and walk to see the sights... we tried waiting again at a different stop... another 25min. The seats were ripped, no USB port as indicated on the map either... audio did not always reflect what you were seeing. Then we parked up to wait on customers being shipped on from another bus for a further 20 minutes!! Absolutely unbelieveable! As this was our first visit to London, time was precious but instead we had to waste it on this service that we paid good money for. The company cannot keep blaming traffic... it's a city tour - there's going to be traffic however every other company seemed to be coping as there were plenty of other buses stopping (which we wished we were on)! I'll be requesting a refund - if this was my business I would be ashamed and embarrassed - especially having read copious similar reviews... not a happy customer.

My partner and I booked a two day break in London with great intentions of taking in the popular tourist sites and thought a great of way of doing this would be to book a guided tour bus. We searched the internet and were pleased to purchase tickets from your company using the 48h experience silver package. We travelled to Camden and using the online maps, (which were not very clear or precise) attempted to locate a bus stop for your company. After searching in Camden from 1030 to 1300 we had not identified a single bus stop that was used by your company. We were elated that after half a day of searching, we saw a bus which gave us comfort that your company did exist. So, we walked the length of Camden high street all the way to Southampton Row, where about 1510 hours we gave up as two of your buses drove passed us without stopping even when we signalled. One was a male driver the other a female driver. (This was close to Euston Train Station) I called your offices at 1511 hours from my mobile, and after being told that I was wrong about the buses passing us, I was the put on hold. Surprisingly, a bus arrives at a stop however it took us back to Camden. Due to walking for over 5 hours we were delighted. The driver couldn't validate our tickets as he didn't know how but assured us "my mate" will do it. We travelled back into to Camden listening to the audio guide, which stopped providing information at Camden Lock. Then we endured music all the way back to tour stop 1. We alighted and our driver spoke to the controller Stephen Lang, who did not know what to do either and they said if we walked to the next stop , stop 2, someone there could assist. So we set off on foot again. 5 minutes later arrived at stop 2, and there was no staff or buses. So with unvalidated tickets, no evening walk tour ticket and no attraction tickets we decided to book into our accommodation. so with the earlier bussing experience we decided to be at bus stop 2 for 1745. We wait till 1830 with no single bus from your company. So, I attempted to call your call centre at 1831 on two occasions both times being met with an automated massage. So day 1 completed, no tour experience, no silver package and no walking tour gained. Day 2, we note your buses start at 0900. So we attend stop 2, to get the bus for the west end loop to stop 12 for an attraction we booked for 1015 hours. At 0905 a Tower Loop bus stops at stop 2, I spoke to the driver, a very friendly man. I asked when the West End Loop would be here and he said "I am not at liberty to say", I asked if the bus was just behind him and he responded "it's on its way but I can't say where it is". We met with Stephen Lang again. He alluded to the fact that the buses were coming from Heathrow, he then tried to check his IPad and claimed the driver hadn't switched in his tracker. We explained how dismayed we were and he did not appear empathetic in the slightest. We explained that we had a booking for 1015 and he used his radio to communicate with someone then came back and said maybe 15 or 20 minutes till the bus arrived, no guarantees and he did say we probably wouldn't make the attraction time of 1015. So we set off on foot, again. We had to purchase underground tickets from Lambert North to Baker Street. We then had to purchase yet another underground ticket from Baker Street to Embankment, another £4.90 x 2, as we wanted to take a cruise in the Thames, which is also included in your ticket price. However without a validated ticket, we had to purchase cruise tickets. These were at a cost of £11 each. I am deeply dismayed that the short time that we had booked in London has been totally exhausting due to the amount of walking we have had to do, it has been extremely disappointing as we were not able to enjoy our break as planned. After paying £67.80 for 2 adults for 48h tickets with cruise (one way) walking tour in evening, and one attraction, to have received no service at all I would like to discuss with someone in your management team as how this can be resolved.