Not being able to properly call to make an appointment is horrible. I have to call the central office, have them possibly call me back, and go from there. I don't drive. I don't have a car. I'm not spending $20 on an Uber just to go and make an appointment. At least the dentist follows up, but to see a doctor is impossible. Edit: Even the dentist messed up. They changed my appointment from dentist to family doctor and wouldn't fit me in to fix their mistake. Out $40 and no progress on my teeth issues, including one that they messed up on a long while back. I'm in the process of going somewhere else.

Terrible service, I have waited a year to have a cleaning at the dentist, the appointment for this month of February is close, they come and cancel it and want to reschedule it for September, wait 7 more months just for a blessed cleaning, a year and 7 months to go. To be able to have a cleaning, gentlemen, if you plan to visit the dentist in this place, you better not even think about what they do here is play with the patients... they are real liars, but they waste your time.

Dirty smelly place, worse place to go if you need medical care, overcrowded and unclean laboratory, place smells like urine and human waste. All because people don’t have the guts to complaint. If you have health insurance go somewhere else, we’ll unless you like to be treated like a rat.

It is the slowest clinic I've been to, I've been here since I was a kid and I am definitely moving to somewhere else. The lab is slowest too, I waited 2 hours to get my blood drawn. The phones are the worst, they don't answer until an hour or so later to get hanged up on.Today I went to my appointment at 2p, for them to tell me that they canceled it because they double-booked. No one called to let me know. They told me to go to urgent care. So I did, for the doctor not to examine me and tell me to take some Tylenol. I wasn't treated how I was supposed to so I went home. El peor clinic que tiene que haber.

Every time I have to go to an appointment at the dentist at Sun River Health, I cringe because the service is so horrible. The young lady that sits in the front always has an attitude and always looks like she doesn’t know what she is doing. When you ask questions she gets very annoyed. The dentist assistant is even worse, does not greet you or smile. Then you have the female dentist who has the worst attitude in the office. When you tell her that you feel the pain she gets annoyed and makes faces. It seems like everybody in the office hates their job and doesn’t what to be there. Sadly, they treat their patients in this fashion. We go to doctors to feel better and tell them our issues when we are there. We don’t go to an office to make anybody’s job harder, just want to feel better. I wish they would have better service because this is the only place that takes my insurance.

Went to see a doctor last week, they gave me a COVID PCR test and told me it would be available in 2 days. Told me I could access my information on the portal. I don't have a portal account I can't create a portal account. I can't talk with a live person about this. And now my job is telling me I can't go back to work without proof that I've taken this test, which I cannot get because... see above. Absolute horrible mess.

Sun River really has to improve the staff. I wonder who is first, if the patients. Ho, the ones who work there, if you can call him, who works there, there is a man who just sitting there passes me, they made me go today on a whim and just because They don't pay attention to what they are doing I had to go waste my time for two hours waiting for nothing and it wasn't enough they sent me to sit down so I could wait to make a new appointment please change that staff I thought it was different but it was worse than which was terrible before 😡😡😡😡😡😡

The Lab is Very Slow..Doing Labs is like having a Doctors Appointment..There's alot of Talking instead of Working..Unexceptable. They Open at 10 AM but Patients still have Early Appointments. I am waiting for Labs and My Name wS Skipped not even Called staff didn't even try to call My NaName. They

Although the mask mandates for health care centers in New York we’re removed in February, this place still likes to lord over their poor and immigrant patrons by yelling at them from across the lobby and forcing them to mask up. There is nothing benevolent about making people cover their faces. The science, if anyone cares to actually use the google on their phone will show you that not only are masks not useful for preventing disease, but they also cause disease through poor airflow and contamination. More over, children are growing up to live in a fearful and frightened society. The point is, there is no longer a mask mandate and this place knows it. There is no reason to put a mask on. It’s disgusting that some facilities like Sun River Health force the people they “help” to bend the knee. I am so sick and tired of the last three years.

Need ‘script’ called into pharmacy. Trying to reach doctor… Called, texted, voice- mailed, online portal, spoke to nurse and off hour care center. Begged pharmacy and health insurance to help reach doctor too. It’s been 5 days and still no reply. This place doesn’t deserve any star! 🤬

I was unaware that the building was under new management. I used to just show up and wait until I was called, but things have changed I didn't see a doctor because the lady at the front desk asked what i was there for. I said to see a doctor. She asked why do I need to see a doctor. This is in the lobby full of people waiting. I'm accustomed to keeping things confidential until I saw the doctor face to face. Guess HAPPY isn't a thing anymore. She proceeds to tell me that it's no longer walk in unless it's urgent. Ok, but I still need to see a doctor. I guess I would have to share why I was there before it was determined if I could see a doctor.

My husband needed care ASAP. We went there 12/31/21 at 9:30 am. The receptionist had the worse attitude. I won't go there again. I'd rather drive to Urgent Care in Farmingdale, NY. Much better staff!

I've been a patient at this center like forever. Bay Shore clinic to Central Islip to Brentwood center when all others closed down. My Dr. khanijo took care of me for all these years until Hudson River took over. They took away a Dr. who has been taking care of me for decades without notice. Not a letter stating why, just abruptly changed. From there it has been down hill. I'm not one to frequent doctor's offices for any little thing but when I've needed immediate attention I have not gotten it. One time I ended up in the ER because they never called me back. I'm not saying it has always been bad all the time, but oh boy! It is true the wait is a bit longer than other places but not so bad for the most part in my experience. I've had my share of spending almost all day in this place but just a few. Lately it has been ok. It is true about the attitude of some of the employees. But not everyone is the same. Those people are very few and yes they should have a refresher course on public relations and how to treat people. If you don't like your job, move on is what I say. I won't even talk about the phone call wait, ridiculous. I've cooked an entire elaborate dinner waiting on hold and I'm not exaggerating. The worse is the navigators dept. That is where you kill most of the day if you write down your name on that clipboard. But is worse if you leave and let them do the appt and referrals at their leisure. It doesn't get done. One time I had a Navigator called me 3 months later for a referral the doctor wanted me to go to but I was not to found of so didn't stress I never received the referral. My latest experience involves same navigator who when I finally reached her by leaving an in person message on her desk to call me after I complaint to another navigator as she had already left for the day. She reached out the next day complaining as to how long it takes her to do one referral. Something is wrong with this picture. If it takes you this long you must be doing something wrong or better yet don't know what you are doing, And that is the patient's problem how? You should be complaining to management not me. "It takes me half the day to do one referral", what? This one is earning this salary very easy. Long story short, my appt was April 26. Dr. gave me several referrals, because of Covid I was due for many things not to mention two of the referrals where because of abnormal EKG, and a suspicious growth in my mouth, and a 3rd for a Follow-up abnormal Colonoscopy more than a year ago. Those were the most important referrals. You would think an abnormal EKG is something of urgency, followed by the growth in my mouth that could be very well be cancer for what I know. Here this navigator could care less. Not a routine referral but one that needs a little more attention, perhaps life threatening, who knows. Today is May 12 and I'm still waiting for my referrals. She has only given me so far the date for Cardio and because I hunt her down and left a personal message on her desk after trying to reach her for days letting the phone ring indefinitely, 5 days later. Today is going on 3 weeks and I still don't have my referrals for the growth in my mouth, F/U colonoscopy, and the less important ones for now. My Doctor now Dr. Ahuja, I love dearly. She is very attentive and thorough like my Dr. Khanijo used to be. I feel very comfortable with her and hope they don't take her away from me ever. She's a great asset to this center. Overall, This center its ok, just a few bugs to get rid of, phone hold time and the navigators and those "I don't want to be here" attitude employees. D. Rivera

One of the most worst front desk service I ever seen in SunRiver Health at Brentwood, New York. To make a doctor appointment i had waited more then an hour and after that they are asking me to call a number to make an appointment with doctor. What a service!!!

They have lower the bar so low that people are tripping over. The incompetence of some of the staff at the front desk is shocking. Some individuals of the staff are so unprofessional. In addition, to make people wait longer because they are gossiping, either about the clients or other staff. Having health insurance, they forced me to pay a copay when my insurance told me it was not needed. According to the cashier, she lower the price because was making me a favor. At this place, they can give you the worse service!!

the worst place to go... I went with severe abdominal pain and they didn't want to see me, they just told me that they had an appointment until September. So I have to go through that pain for so long. they don't care about your health

My mother has been a patient at the Brentwood center for years now and it has been a horrible experience. But these past 2 weeks it has been absolutely terrible. She had an appointment with the doctor to get a mammogram referral.. She goes and the doctor says "Yes you need a mammogram urgently I WIll inform the receptionists" My mother then goes to the receptionist where they have her sign the referral, But they tell her they cant give it to her, that now the system has changed and they do it themselves. We wait for days and hear from neither your clinic nor the mammogram center. We call the mammogram center and they tell us THEY NEVER RECIEVED ANY NOTICE FROM THE CLINIC.. Now we call the clinic and they say they have never gotten a referral and no one signed it. Even though yes there was, and on the web portal it states the doctor requested an urgent mammogram! Cue them telling us they'll fix it and us calling the Mammogram center a day later only for them to tell us that no, the clinic has not sent ANYTHING!. REPEAT THIS ANOTHER FOUR TIMES OVER TWO WEEKS. and nothing. They've done nothing to rectify this issue.

Horrible staff.!!!! You have to have wait an hour just to place an appointment…. This place is not serious. They call the same person 10 times!! For what???

Bad service and they make you wait a long time to make an appointment and to come by Check

I will be reporting this center to the NYS Department of Health. Im a healthcare worker for 20+ years the service during my visit 8/31/23 is unacceptable. PA that I had didn't listen to my reason for being there I came because I was in pain, even with the diagnosis on my summary yet I received no treatment I'm in pain today as I was before my visit here. I was told to wait 2 days before I can even be treated as I mentioned to the PA (I know my body) as she stated on my summary.

It is super terrible, supposedly they have an emergency service and I went two days in a row and it was closed, before I went, I called first and they told me that if it was open, it is a lack of respect, playing with one's health. If they are not going to attend If people don't have that service, stop being abusive by playing with people and also you go and ask at the reception and they are super rude. If you have an emergency or urgent need, it's better to go to the hospital, since that's what I have to do.

A year ago in another places I had laboratory tests and on several occasions as well and nothing like this. On Thursday last week, I went to have my laboratory tests done and the person who did it to me had a bad and abrupt attitude. Apart from that, when she inserted the needle when inserting the tube to collect the blood, she did not take any precautions and hurt me. It's been more than a week and my arm is still getting blacker and more painful. It would be good for the laboratory administration to focus on these reviews, aiming for its employees to provide better human warmth and focus on doing a good job. I say that because many people were complaining about the same thing.

They canceled and shuffled me aside so the appointment I waited 6 months for was postponed another 4 months. I was in severe pain and brought my business elsewhere. They were hard to work with and it was impossible to get a sooner appointment. Go somewhere else

This place is ridiculous how they attended, is no choice to have a primary Doctor, very unorganized and the phones are a 🤣 joke, no body follow the patients so I changed for a good and responsible Doctor, very unprofessional service.

Std testing center claims to be open 8:30 to 5:30. No one showed up until 1:30. At 2:00 the Doctor was leaving the office and wasn’t taking any more patients. Extremely unprofessional and complete waste of time.

The worst experience ever. They cancel your appointment without notice. The persons in customer service don't care about the patients. They take forever to call you, even though They are doing nothing, just fooling around. They talk about you thinking you don't understand english (front desk).

Very badly

Calls are never returned. They do not respond to the pharmacy. I have had prescriptions canceled due to non response from this clinic. I was sent a letter advising that an appointment for an endocrinologist in Medford (far from me) was made for me. When I called, I was advised there was NO record of that appointment for me. I called the endocrinologist, there WAS an appointment for me, so I canceled it myself. was also told that there was a teleconference apppt for me, which I never made. I waited for the call, no one called.

They are very slow and lazy they act if they dont want to work.