1/5 Anna H. 10 months ago on Google • 3 reviews
Never
in
my
life
would
I
think
I’d
be
writing
a
review
for
a
dentist
company.
I
would
highly
discourage
prospect
clients
from
seeing
Ferrara
Dental
and
advise
any
current
clients
to
seek
elsewhere.
As
a
new
client,
I
was
heading
in
to
get
X-rays
and
a
dental
exam.
Like
some,
I
get
pretty
anxious
when
it
comes
to
the
dentist.
I
had
let
the
front
desk
know
that
I
was
nervous
and
the
office
let
me
know
that
it
wouldn’t
be
an
issue.
That
many
people
come
in
nervous
and
that
they
have
other
solutions
such
as
nitrogen
gas
that
could
help
ease
the
anxiety.
Their
machines
for
the
X
Rays
weren’t
working
and
it
took
roughly
three
hours
to
get
simple
X-Rays.
I
would
have
left
however
I
was
so
disoriented
on
the
nitrogen
that
at
the
time
it
seemed
better
to
stay.
Finally
after
getting
the
X-rays
the
“head
dentist”
asks
about
the
“consent
form
&
payment
for
the
nitrogen”.
The
assistant
said
that
she
had
forgotten
and
the
had
dentist
made
it
clear
that
it
was
important
for
clients
to
be
aware
of
the
cost
and
the
risks
of
using
nitrogen.
(Since
I
had
no
idea
it
costs
extra).
Not
only
did
they
have
me
sign
the
forms
without
being
in
the
right
state
of
mind,
but
they
had
the
audacity
to
charge
me
for
it
without
being
aware
of
the
price
After
seeking
services
with
a
different
dentist,
they
had
informed
me
that
the
X-Rays
that
were
originally
taken
weren’t
usable.
I
ended
up
calling
Ferrara
to
explain
the
situation,
frustration,
and
ask
for
a
refund.
The
front
desk
person
was
polite
and
said
that
she
would
speak
with
the
head
dentist
and
look
into
the
situation.
A
week
went
by
and
nothing.
I
called,
left
messages,
I
think
they
ended
up
blocking
my
number.
A
few
weeks
later
I
did
get
my
refund
check
in
the
mail.
Point
is,
the
practices
that
they
use
are
unethical
and
should
definitely
be
called
into
question.
Accountability
should
be
in
place
when
working
with
clients.
I'm
glad
I
received
a
refund,
but
when
it
comes
down
to
it,
that
situation
should
have
never
happened
in
the
first
place.
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