1/5 Issa B. 1 year ago on Google
Last
Tuesday
the
7th
of
February,
I
had
an
ophthalmologist´
appointment
for
an
eye
infection.
The
lovely
ophthalmologist
sent
me
some
antibiotics
and,
because
she
is
not
able
to
make
the
prescriptions,
she
sent
a
letter
by
email
to
the
surgery
requesting
them
and
she
also
said
that
they
would
be
ready
by
Thursday.
Yesterday
morning
I
did
go
to
the
chemist
and
I
was
told
that
they
did
not
have
anything
under
my
name.
I
went
to
ask
the
receptionist
team
and
they
did
not
find
anything
on
the
system.
One
of
them
provided
me
an
email
address
and
asked
me
to
contact
with
the
eyes
clinic
and
check
if
they
did
send
it
to
the
right
email
address!!!
-
Shocking
that
the
patiences
now
do
this
job...
Then,
I
did
contact
with
the
clinic
and
they
confirmed
that
the
ophthalmologist
sent
the
email
and
also
they
would
contact
with
the
surgery
to
double
check
what
the
confusion
was.
The
eyes
clinic
called
me
back
after
10
minutes
confirming
that
they
spoke
with
the
receptionist
team
and
did
send
the
letter
again
by
email.
Also
recommended
me
to
wait
until
the
end
of
the
day
if
not,
the
other
option
was
to
collect
the
letter
by
myself
and
take
it
to
the
surgery.
This
morning,
I
did
go
to
the
eyes
clinic
to
collect
the
letter
and
took
it
to
the
surgery.
What
a
surprise
I
have
had
when
I
was
told
by
the
receptionist
team
that
I
have
to
wait
until
Monday
for
having
the
prescription
ready...
So,
I
do
have
to
do
part
of
the
job,
go
to
the
clinic
and
take
the
letter
to
the
surgery...
-
I
have
never
hear
that
patiences
have
to
deal
with
this
now
-
and
then
wait
nearly
a
week
to
collect
a
prescription!!
I
am
a
very
empathetic
person
but
I
am
not
a
fool
and
this
is
too
much.
I
am
a
secondary
school
teacher,
I
always
follow
the
procedures
and
respect
the
timings
and
I
have
to
say
that
this
is
just
a
joke.
I
do
not
know
if
this
complaint
will
make
any
effect
or
even
if
it
will
be
read.
I
wanted
to
share
my
absolutely
frustation
about
the
admin
work.
I
do
not
know
if
it
is
because
they
do
not
have
enough
staff
or
because
the
system
does
not
work
but
it
is
completely
schocking
that
patiences
have
to
be
in
this
kind
of
situation.
P.S.:
On
the
other
hand,
I
am
also
still
waiting
to
receive
a
copy
of
my
son's
blood
results
which
I
also
sent
an
email
to
request
them
as
I
was
told
because
"I
should
not
use
the
NHS
app
to
check
them"
-
This
is
a
comment
that
another
member
of
the
receptionist
team
told
me
yesterday
afternoon.
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