1/5 Brooke B. 3 years ago on Google • 3 reviews
I
have
been
a
member
at
You
Fit
since
2009.
I
called
the
location
in
Deerfield
Beach
in
May
to
ask
them
to
freeze
my
account.
They
told
me
it
was
frozen
indefinitely.
I
repeated
it
back
to
them.
June
was
the
only
month
I
wasn’t
charged.
In
July
I
got
charged
more
than
double
my
normal
and
I
called
back.
They
said
my
freeze
fell
off
when
they
opened
the
gym
back
up,
but
told
me
it
would
be
frozen
again.
In
August
I
got
charged
again,
so
I
called
them
back.
I
actually
did
receive
a
refund
for
August.
They
told
me
my
account
was
frozen
and
don’t
understand
why
it
keeps
falling
off.
In
September
I
got
charged
yet
again,
which
was
more
than
I
normally
pay
per
month.
When
I
called
back
the
gym
to
see
what
is
going
on
I
was
then
notified
that
they
never
did
put
a
freeze
on
my
account.
Whoever
I
spoke
to
looked
through
the
notes
on
my
account
and
said
I
had
never
requested
a
freeze
because
nothing
was
notated.
Also
she
informed
me
that
they
aren’t
offering
a
freeze
on
accounts
anymore,
but
from
the
start
that’s
what
I
was
told.
This
information
is
extremely
misleading
being
that
I
was
told
it
was
indefinitely.
“Until
I’m
comfortable
with
coming
back
in.”
I
called
every
single
month
stating
that
I
wanted
my
account
frozen
and
asking
for
a
refund.
I
feel
that
it’s
not
my
fault
that
the
workers
are
incompetent
and
just
because
it
wasn’t
written
in
my
notes,
they
are
basically
calling
me
a
liar.
Your
employees
need
to
be
better
educated
on
what
the
procedures
are.
Common
sense
would
tell
you
regardless
if
they
wrote
it
or
not,
I
call
monthly
asking
for
a
refund.
After
eleven
years
it
is
disheartening
the
way
I
was
treated
because
I’m
too
scared
to
leave
my
house
due
to
Covid.
I
have
since
cancelled
my
membership.
I’m
looking
for
a
full
refund
of
all
the
monthly
charges
accrued,
kindly.
I
have
written
three
letters
to
your
corporate
office
yet
this
never
gets
resolved.
When
I
call
my
local
gym,
they
can’t
help
me.
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