Simply the worst there is. Drivers just don’t bother checking at the door, and drop the package directly at a parcel shop. Better yet, sometimes the parcel is nowhere to be found. Tracking numbers don’t work on the website. Phone lines constantly busy. Avoid at all cost if you can.

Pretty much the worst in every possible way. The latest they could not deliver 2 packages claiming incorrect address whilst they changed the address themselves adding several more digits to the door number (visible in the tracking). When contacted could not do anything and could not explain why they changed the address. Scam?

Terrible. Just terrible. Stayed a whole day at my house because they said that the package would be delivered between 11 and 12. However, instead of even having the decency to give me a heads up that they had a problem with the address, they decided to wait until past 5pm to change the status of my delivery to "in the delivery center". With no phone number to call, i sent a request to the customer service but, of course, with no response. Now I'll have to go personally pick up my package in one of their delivery shops during office hours in 3 DAYS! I understand that it is complicated to run a delivery company (as it is to run any company what so ever) but at leats have the decency to have good customer service.

Every single time: 1. a notice is left in my mailbox when I'm actually working from home 2. The number on the paper doesn't work on their website or when I call them by phone 3. The person I talk to on the phone asks me for a mystery number that would have been provided by the sender. Such number doesn't exist. I wonder how DPD still exists since it is incapable of delivering parcels. One star only because Google doesn't allow zero star in the reviews.

(Translated by Google) A package supposedly delivered four times (!?) And not received - recipient absent - while I was at home. An announced availability has a pick-up point even though the parcel has never been delivered there, a staff who responds at random and differently, unable to find the parcel and the correct address in their computer and I do like Sister Anne: j 'hold on. 250 Euros in nature and a gift that will not be on time. Such incompetence is rare enough to be in the record books. Frankly, a star is still too much. Third delivery by DPD and third total failure 1 star is still too much. (Original) Un colis soit disant livré quatre fois (!?) et non réceptionné - destinataire absent - alors que j'étais à la maison. Une disponibilité annoncée a un point pick up alors que le colis n'y a jamais été livré, un personnel qui répond au hasard et différemment, incapable de trouver le colis et la bonne adresse dans son ordinateur et moi je fais comme sœur Anne: j'attends. 250 Euros dans la nature et un cadeau qui ne sera pas a l'heure. Une telle incompétence est suffisamment rare pour être au livre des records. Franchement une étoile c'est encore trop. Troisième livraison par DPD et troisième échec total 1 étoile c'est encore trop.

Your delivery services are despicable - the driver does not even bother to ring the bell eventhough the recipient is at home. They simply leave a note in the mailbox telling you that you were not present - happens every time. How do you train you staff? Now I have to drive all the way across town to pick up a package that could have easily been dropped off today when I was home. NEVER AGAIN

They don't even deserve 1 star! I stayed staring out of my window for hours, waiting for my package... Finally i see the car but even though i was giving him signs he didn't stop!!! And when i call them they say my address was incorrect. I ask them to repeat my address which was correct.... Then they tell me because i live in an apartment they didn't find my name.... C'mon in my house there are only 4 flats each of them has a bell and a letter box.... The driver didn't stop, never came to my door and now i can't work because i needed my package to be delivered TODAY!!! Anyway, TAKE RESPONSIBILITY FOR YOUR BAD SERVICE !!!!

Slow, careless, irresponsible. Companies who do business with DPD and send packages to their clients should know that irresponsible approach of DPD will effect how customers percieve their own businesses. They have one simple task, to bring a package from point A to point B, but they can't even be bothered to ring a door bell, just leave the package wherever they can, and that's when they have decency to even come to your place, often they just mark you were not at home without even passing by.

Bad, maybe the worst delivery service ever. Driver never rang the bell of the building. Just declared that I’m absent. I called DPD twice in the day to warn them that the delivery has to happen the same day as I needed it urgently. They don’t deliver on Saturdays or weekends. Honestly, it’s same level of service like the standard post just more expensive. !!! And the operators are rude claiming that I wasn’t at home… Surprisingly or not, there is no notice in the mailbox from the DPD driver proving he was at the address!

(Translated by Google) E avoid ... the best would be to close this Company. No customer service. Difficult to reach, rude. Parcel left with a neighbor without my signature and without notifying me. I was at home all day, and the delivery guy still dropped off at a neighbor's house. You understand, I don't? Of course the neighbor didn't say anything !!!! Having made a complaint to DPD Luxembourg, they told me to file a complaint with the seller in Austria knowing that it was DPD Luxembourg who had lost the package. It's easy to blame others. As we cannot do a second evaluation, I add another observation. Today, although I was at home, my Package was in front of the door. The delivery man doesn't even ring the bell. Well done DPD (Original) E éviter... le mieux serait de fermer cette Société. Service au client nul. Difficile a joindre, impoli. Colis déposé chez un voisin sans ma signature et sans m'aviser. J'étais à la maison toute la journée, et le livreur a quand même déposé chez un voisin. Vous comprenez, moi pas? Bien sur le voisin n'a rien dit!!!! Ayant fait réclamation chez DPD Luxembourg il's m'ont dit de faire plainte auprès du vendeur en Autriche sachant que c'était DPD Luxembourg qui avait égaré le colis. C'est facile de donner la faute aux autres. Comme on ne peut pas faire une seconde évaluation je rajoute une autre constatation. Aujourd'hui, malgré que j'etait à la maison mon Paquet se trouvait devant la porte. Le livreur ne sonne même pas. Bravo DPD

(Translated by Google) Incapable people. I do not understand why this company manages to exist. Then let's not talk about the phone hub ... incapable, the only thing they know how to do when you call is to give you the same information as that visible on the internet ... and again ..; you have to give them the 14 digits, otherwise they don't do any research ... We call a hub, precisely to solve a specific problem !!! Never seen incompetent people like this. This company has to go… Damn look at the comments… there isn't one that is positive !!!! (Original) Des incapables. Je ne comprends pas pourquoi cette société arrive à exister. Puis ne parlons pas du hub téléphonique... incapables, la seule chose qu'ils savent faire quand vous appelez, c' est de vous donner la même information que celle visible sur internet... et encore..; il faut leur donner les 14 chiffres, sinon ils ne font pas de recherche... On appelle un hub, justement pour resoudre un problème spécifique!!! Jamais vu des incompétents pareils. Il faut que cette société disparaisse… Bon sang regardez les commentaires… il n’y en a pas un qui est positif !!!!

(Translated by Google) Why do you really have to put a star? Zero is good too! As promised to the lady from DPD whom I had on the phone, a 740th negative opinion for them: a week ago I received a DPD email announcing that a package was arriving in the name of someone I did not not know. I thought of an error, because I did not know that Sephora was delivering via DPD> my parcel, and that of the other lady probably, has been cluttering up the relay point in Contern for a week. But of course, it's the sender's fault, obviously. If I see that a marketplace works with DPD, I am ordering elsewhere, that's the customer experience ... (Original) Pourquoi il faut vraiment mettre une étoile ? Zero c'est bien aussi ! Comme promis à la dame de DPD que j'ai eue au téléphone, un 740 ème avis négatif pour eux : j'ai reçu il y a une semaine un mail DPD annonçant qu'un colis arrivait au nom de quelqu'un que je ne connais pas. J'ai pensé à une erreur, car j'ignorais que Sephora livrait via DPD > ça fait une semaine que mon colis, et celui de l'autre dame probablement, encombrent le point relais de Contern. Mais bien entendu, c'est la faute de l'expéditeur, évidemment. Si je vois qu'un site marchant travaille avec DPD, j'en suis à passer commande ailleurs, ça c'est de l'expérience client...

DPD is as bad as it can get, I'm surprised they're still in business! I ordered one Amazon item to be delivered to a DPD point, in order to make this guy's job easier, and still, they failed 3 times to deliver it! On a 4th ocasion they dared to say that I changed the address to be delivered...absolutely not true. If something is to be delivered by them, it will simply not arrive....I wonder what managers/ supervisors are doing in that company... Message to companies: please stop using this shipper, the world has already a lot of problems to deal with, no need to keep adding more by using this courier..

(Translated by Google) Today, being at home, I am waiting for my package which must and deliver between 10h and 11h. At 11:30 am I still have nothing, and I realize that the tracker indicates that it was delivered at 10:14 am. Except that no one rang the bell, or left the package in the entrance of the building. I call customer service, who can do nothing but tell me to contact the seller. It is absolutely useless this customer service in fact ... It is useless to waste time calling them because they cannot even contact the driver to ask him or, possibly he would have left the package ... In short, unnecessary. (Original) Aujourd'hui, étant a la maison , j attends mon colis qui doit et livrer entre 10h et 11h . A 11h30 je n ai toujours rien , et je me rends compte que le tracker indique qu'il a été livre a 10h14. Sauf que personne n 'a sonne, ou laisse le colis dans l entree de l immeuble. J appelle le service client, qui ne peut rien faire , que de me dire de contacter le vendeur. Ca ne sert strictement a rien ce service client en fait...Ca sert a rien de perdre son temps a les appeler car ils ne peuvent meme pas contacter le chauffeur pour lui demander ou, éventuellement il aurait laisse le colis... Bref, inutile.

Well, if you ended up here, it's most definitely too late. If individuals and other companies would have read few reviews first, BTW the reviews on other sites are as bad as here, those jokers would have long gone. I ordered a EV-charger from AliExpress, and this one was shipped from France. The seller used chronopost, I assume they are better known in France. Chronopost outsourced to DPD.lu, ant there all the “fun” started. Apparently they tried to deliver twice, we all here know that’s just a joke. I have a camera installed basically only to check on those Wanna-be delivery companies. Officially something with the address not conform, well it’s the same address saved in AliExpress for a decade now, and I received hundreds of parcels without an issue. The big difference, most of those parcels came straight from China, and the last delivery company is in 99% the state postal service. When I looked this morning in their tracking history. The package was marked as delivered. Not saying to whom it was delivered. Fortunately the tracking number works for chronopost as well, and I know it’s returned to the sender. Now, I need to check whatever I get refunded or he’ll try his luck again with those I….!! I checked with the regulating body in Luxembourg, ILR.lu, however the process is rather complicated, so that such jokers are going first bankrupt rather than getting stripped of their operating licenses. No e-mail is provided for a complaint, but only an online form. An e-mail could be later used as evidence, for an ILR complaint, or other legal matters should it become necessary. So the online form is worthless. Their e-mails are well hidden, however here’s the one of the management ”management.care [at] dpd.lu” should someone feel the urge to express sympathies toward them.

Absolutely horrible experience, the worse of my life, they actually made me have a mental breakdown. I ordered a matress on 13/11/2020, delivery was scheduled for 30/11/2020. No contact, no track of goods, nothing. I tried to call them, again nothing, numbers aren't good, due to COVID 19, their customer service is limited. Anyways, I went back to the vendor and asked if i can go there personally to pick my matress up. The vendor called them (10/12/2020), told them i will come over, they confirmed the address and that i can come. After driving 1h, they had a printed notice that the parcel retrieval is not available today. I went inside and asked them to give me my parcel as i drove 1h and they previously confirmed on the phone to the vendor that i can pick it up. No apologies nothing, they were insisting that they can't do anything and i can't have my parcel. I started crying, having a breakdown there, other employees came and kicked me out. I was threatening them that I will call the police. While i was crying in my car outside, waiting to calm down so i can drive back home (another hour), an employee came and in less then 5 minutes gave me my parcel. Of course, again, no apologies, no reimbursement for the drive and the fact that they failed to deliver it at my place, nothing.

Utter disappointed by everything related to their proces. Help desk providing conflicting information than what their automated emails say, mobile application showing different status for the package in different screens, package marked as delivered but nowhere to be found. They're only good advise is to contact seller to ask a refund. I will rather cancel all future orders from shops if I see that the carrier will be DPD

Delivery person doesn’t deliver the parcel to the house but to a dpd partner in a different city (despite having many in the same street where I live). Without a car, taking an entire day off work, it’s impossible to pick this up, so it will need to be returned to sender and reordered until hopefully at the next attempt there will be a different delivery person who actually delivers it to the requested address. I’ve already mentioned it to the store that they should consider changing their delivery partner, as this is in no one’s interest - except for Dpd.

Their service is a SHAME. I am expecting a parcel to be delivered to one of their DPD pick-up point since a week and the tracking shows that the address is not correct...are you kidding?Try to find a better excuse...The parcel is stucked in Bettembourg and maybe it will return back to Netherlands..I payed also for delivery for something they don't want to take care of...customer service useless as nobody answer to my email...worst service ever!!

(Translated by Google) Disaster Why can't DPD go bankrupt and make way for competent companies? (Original) Catastrophe Pourquoi est ce que DPD ne peut il pas faire faillite et laisser la place aux entreprises compétentes.

(Translated by Google) Worst parcel service in Luxembourg. The only ones who don't ring and just quickly leave a note in the mailbox (probably part of the business model). Standard excuse: we were there and the driver also took a photo (!) As evidence. Stupid excuse, since the note proves this anyway. The drivers are safe in the stress and hardly overpaid. This service should be avoided. (Original) Schlechtester Paketdienst in Luxemburg. Die einzigen, die nicht läuten und nur schnell einen Zettel im Briefkasten hinterlassen (gehört wohl zum Geschäftsmodell). Standardausrede: wir waren dort und der Fahrer hat auch ein Foto gemacht (!) als Beleg. Dümmste Ausrede, da der Zettel ja dies eh belegt. Die Fahrer sind sicher im Stress und wohl kaum überbezahlt. Diesen Dienst sollte man meiden.

My packages never arrive. When i call i must make a new delivery-date because they always find the same excuse: "Your adress doesn't exist." And than the delivery doesn't come anyway. I lost already over 100€ because of this "service". This company DPD is the biggest mess and in my opinion they should stop to work in Luxembourg. Honestly i think, they don't even know in which country they work. When i see the comments here, i ask myself if they fail systematically.

Today my package was sent back to the sender without an attempt to deliver it at the given adresse. It was in the depot and was sent back without an explanation and without trying to contact anyone. Now the package is sent back to the south of France to be resent to me in a few days. So much for the sustainability of dpd services. After some investigaton, the relay point I was able to chose when the package was ordered does not even exist anymore. The owner of the new shop at the adress even explained to me that he has tried to delet the adress from the relai points for several months now. DPD just does not do it. As i suspected that something was wrong with my delivery, i tried to check the status of my package, but the tracking number given to me did not give any result. Trying to reach dpd by phone was impossible for whathever reason. Please update your relai points. This is miserable

After several disastrous experiences in the last months, I try to avoid having something delivered by DPD. The delivery takes weeks, that is, if your package arrives at all. The information on the track and trace is wrong and there is no way to find out where your package is as the customer service seems overwrought, which is to be expected.

Parcel was meant to arrive Monday- was told that the driver couldn't find the address even though we live in the middle of the city. Google Maps apparently isn't used by the drivers... not even a phone call from the driver to ask where it was. After 30 min on hold finally got through to the operator who said it won't be possible to deliver it until the following monday and due to covid I am not able to go pick up the parcel. This company has one job...deliver parcels and they can't get that right. I'm not surprised they have this many negative reviews.

If I could give 0 stars, I would. Terrible, terrible service, to be avoided at any cost. Literally never had a smooth delivery when these guys were involved. They even left notices of packages not delivered because there was nobody at home, when it’s not true as I was waiting for them to arrive and I know the doorbell was perfectly working. Cherry on top, on the notice there’s no indication of the name and address of the pickup parcel where it was delivered. I called, and for them it was absolutely ok and they did not even apologize (worth to mention, also very rude client service). Really don’t deserve even one single star.

(Translated by Google) You will get a note in the mailbox with an address. However, she received nothing for you. After logging in on the site, you will not receive any further information. After the constant attempts to call, someone finally answers who is clearly not in the mood and only says that the package has been delivered ... So ask and it will exchange a new address that is quite remote from the first one. When asked why the first address was on the slip, the only answer that comes up is that it is wrong. So go to the second address where there is no package waiting for you ... That was my last experience with DPD. If I saw that dealers work with DPD, I would not buy from that dealer. (Original) Sie bekommen einen Zettel in den Briefkasten mit einer Adresse. Diese jedoch hat Nichts für Sie erhalten. Nach einloggen auf der Seite bekommen Sie auch keine weiteren Informationen. Nach den ständigen Versuchen anzurufen, antwortet endlich jemand, der deutlich keine Lust hat und nur sagt, dass das Paket abgegeben sei... Also fragen Sie nach und es tauscht eine neue Adresse auf die sich zimmlich entfernt von der ersten auffindet. Nach der Frage, warum die erste Adresse am Zettel stand, kommt nur die Antwort, dass die halt falsch ist. Also fahren Sie zu der zweiten Adresse wo auch kein Paket auf sie wartet... So verlief meine letzte Erfahrung mit DPD. Würde ich sehen, wenn Händler mit DPD arbeiten, würde ich bei diesem Händler nicht einkaufen.

They generally DO NOT deliver. they make no attempt of delivery leaving note that you were not home - when you were! they do not ring the bell, call phone or nothing. Whats more, they e.g. left me note that I can pick up it at given location (some shop) - but as I was informed there they never delivered there as well. so getting your package is NOT POSSIBLE. avoid DPD in Luxembourg!!

I gave one star because it is not possible to give 0 or -2! They make no attempt to deliver leaving a note saying you weren't home when you were! I watched the delivery guy last time and while he was writing his famous note I showed up and he started struggling to find an answer, it's a shame!

After being away from home for a maximum of 20 minutes I find the parcel outside the mailbox torn and the contents stolen. 1) the package could fit n the letter box so if it had been positioned correctly no one from outside could see it. 2) the package will have remained at the entrance for a maximum of 15 minutes. 3) I live at the end of a closed road where no one passes and in the building where I live we are less than 10 families. Who stole the package? I leave the conclusions to you.

Because I can't make 0 star ! Not professionnel at all and rude. Unbelievable they still exist. I ordered a parcel from France to be received in a shop in Lux. The seller told me I had 14 days to pick it up at the shop but DPD unilaterally decides on the fact the customer has less than 7 days to pick it up. Illegal and with no common sense at all. So now the parcel is sent back to France, they are so useless

Absolutely terrible service. I am waiting for a parcel for 3 weeks now. I got a message that the address is incorrect (which is not true, because we get all other packages normally). And we are always home, because teleworking. I wrote 6 emails and now they are returning my package to another country (senders)! Outrageous service, no one answers at all! Deeply, deeply dissapointed. And I do not know who is going to cover the costs of my already paid parcel and the sending, waiting and nerves.

Definitely one of the worst delivery services. they just want you to pick it up yourself, so they dont ring the bell, or wait more than a few seconds to drive away. I've waited by the door for 3 packages and still managed to miss one. no ring, no call, nothing.

(Translated by Google) Tracking only works partially, I call a Luxembourg number from Luxembourg, but then land at DPD Brussels, press 1 for French, but then get a person who only speaks Dutch, then get a gentleman who speaks French on the phone who forwards me, then I get in touch with a lady who says she has no time and hangs up, the second try exactly the same, it couldn't be more amateurish. (Original) Tracking funktioniert nur teilweise, ich rufe aus Luxemburg eine luxemburgische Nummer an, lande dann aber bei DPD Brüssel, drücke 1 für Französisch, bekomme dann aber eine Person die nur Niederländisch spricht , bekomme dann einen Herrn der Französisch spricht ans Telefon der mich weiterleitet, dann meldet sich ich eine Dame die sagt sie hätte keine Zeit und legt auf, Beim zweiten Versuch genau dasselbe, amateurhafter geht es nicht mehr.

Tracking number (11706873212571) shows that parcel was delivered, but I never received anything! I tried chatting with them, all I got was 'we have received the proof of delivery'; obviously, I asked them to send me that proof of delivery, but no reply, I wonder why :) I hope you're finding great use of a parcel containing baby clothes!

DO NOT USE DPD. Truly appalling service, our package was (yet again) delivered to the wrong address, and they accused us of malingering afterwards. But refused to send us a copy of the delivery statement.... Their customer service is condescending and poorly trained, even threatening and actually lying, their delivery guys are poor creatures being exploited by a company who does not care, and identifying correct house numbers is beyond them. I have now started to ask any company I order from to cancel the order if it's being sent thru DPD, as it's not worth the hassle.

Ridiculous!! I got a parcel notice while I was at home. Then the pickup point didn't have it the day after. I left for 5 days and the pickup point didn't have it yet. So I called the service and they told me they had it in their depot, and that they were about to ship it back to the expeditor, but that they could organize a new expedition to the pickup point on that day. But on that evening, the pickup point still didn't have it. The day after it was sent back to the expeditor, regardless of the calls I made the day before to NOT do it. Totally unable to solve problems. I recommend the good employees to find a new job since this company will probably fail soon.

(Translated by Google) It doesn't get any worse! The doorbell is generally not rung, just a piece of paper thrown in. There is no response to emails. The status was changed to "delivered" even though it was not delivered. Is it a scam company or how should you understand that ??!? Stay away from DPD if it's possible! (Original) Schlechter geht es nicht! Es wird wohl generell nicht an der Tür geklingelt, nur ein Zettel reingeworfen. Auf E-Mails wird nicht reagiert. Der Status wurde geändert zum „zugestellt“, obwohl es nicht zugestellt wurde. Ist es ein Betrugsunternehmen oder wie soll man das verstehen??!? Finger weg von DPD, wenn’s möglich!

(Translated by Google) DPD - the parcel disaster They don't even deliver anymore, at Christmas the parcels are sent back immediately. The reason given is: Address not found ... How about a GPS or a phone. (Original) DPD - Das Paket Desaster Die liefern nicht mal mehr aus, zu Weihnachten werden die Pakete sofort zurückgeschickt. Als Ursache wird angegeben: Adresse nicht gefunden... Wie wäre es mal mit einem Navi oder Telefon.

(Translated by Google) the service staff are very impatient and seem asleep. can't help the customer at all. (Original) le personnel de service est très impatient et semble endormi. ne peut pas du tout aider le client.

(Translated by Google) Shameful! A star is not even deserved. Incorrect information on the site and modified within a few hours. No support after a long wait on the phone. This is the x th problem with DPD, it is high time for a major e-commerce company to change carriers in Luxembourg. (Original) Honteux ! Une étoile n'est même pas méritée. Informations non correctes sur le site et modifiées endéans quelques heures. Support nul après une longue attente au téléphone. C'est le x ième problème avec DPD, il serait grand temps qu'une importante société de e-commerce change de transporteur au Luxembourg.

Had an order placed, got redirected, went to their website to have it sent to a pickup location in the city. When I arrived in Luxembourg to pick it up, the parcel never arrived despite the system stating the parcel was delivered. Spent lots of money to call them 5 times, but nobody picked up the phone. Send 2 emails and no reply. Went to the pick up location twice but to no avail. Will be submitting a report to he higher management.

So I really hope someone reflects on these reviews! It is the worst courier service I’ve ever seen! Every time when ordering something I get stressed when seeing DPD service as I know it will be a hassle! They are lying that nobody was home or say that parcel was delivered when it was not! I got paper with nothing on it! Where my parcel is, when I can take it!!! Nothing!!! This service should be really reviewed by someone or completely shut down!!! It is horrible what they doing with people’s parcels (by the comments it’s alot!)!

The parcel order was not delivered on day and time expected, while I was waiting the entire day at home. I have called their local service support in Luxembourg and was informed that they encontered issues with address. not even a phone call to confirm details was performed. Also, never encontered any delivery issue with other delivery companies. a few days later parcel was still not delivered, I called again and they informed they would update there records to perform delivery the next day (confirming they missed the initial call request/details). This isn't acceptable from a local company performing services in Luxembourg, and would highly recommend they sell their business to an organized and professional comapny such as Post or any other that knows how to provide right level of quality services. Also, I will avoid ordering something if the seller is using DPD as service delivery going forward as based on other reviews they are not keen to improve their services.

DPD is proper bad. No one answers calls or emails. Although they have your contact information they don't make use of it. Impossible to get a parcel that you actually fully pay for, then finally you end up having to pick it up yourself, and you have to take off time from work because they're closed or impossible to reach outside office hours. Ridiculous

IT CAN'T BE WORSE. There was always someone at home waiting for this package to come and they put a paper on the mailbox saying that they have come twice which is just false. It's not written where they have delivered my package and I have tried many times to call to the customer service number which don't ever pick up. The package reference number doesn't work on their website either so I can't track it. THIS COMPANY IS A TOTAL SCAM.

(Translated by Google) No one, we change the place of reception without even notifying you, no message, e-mail, if we do not phone ourselves at the head office, the parcel goes straight to the sender (Original) Nul, on change l'endroit de réception sans même vous en avertir, aucun message, e-mail, si l'on ne téléphone pas soi-même au siège le colis repart tout droit chez l'expéditeur

(Translated by Google) total incompetence The teleoperators tell you anything. They answer every other time to emails and never apologize for their mistake. I will never order again in a business that goes through this delivery company! (Original) incompétence totale Les téléopérateurs vous racontent n'importe quoi. Ils répondent une fois sur deux aux emails et sans jamais s' excuser pour leur erreur. Je ne commanderai jamais plus dans un commerce qui passe par cette société de livraison !

Simply the worst delivery company in the world

(Translated by Google) NEVER seen such a disrespectful standard !! (Original) JAMAIS vu un standart aussi peu respectueux !!

(Translated by Google) Delivery status: Delivered! Unfortunately not with me. Unavailable by phone, no response to emails. The driver did not ring the doorbell and was not handed over to the neighbor. Tracking impossible because the package was delivered according to DPD. It's already the 2nd time ... According to DPD, the previous delivery could not be delivered because our address does not exist! Strangely, other delivery services don't have this problem. Maybe our street was catapulted into another dimension overnight and I now live in a parallel world, you don't know! In any case, the DPD service cannot be beat for a lack of professionalism. Avoid absolutely if possible !! 1 star rating is still too much for this non-existent achievement. (Original) Status der Lieferung: Zugestellt! Nur leider nicht bei mir. Telefonisch nicht erreichbar, keine Antwort auf Emails. Fahrer hat nicht geklingelt, wurde auch nicht beim Nachbarn abgegeben. Tracking unmöglich da laut DPD das Paket zugestellt wurde. Es ist jetzt schon das 2. Mal ...vorige Lieferung konnte laut DPD nicht zugestellt werden da unsere Adresse nicht existiert! Komischerweise haben andere Lieferdienste dieses Problem nicht. Vielleicht wurde unsere Strasse über Nacht in eine andere Dimension katapultiert und ich lebe jetzt in einer Paralellwelt, man weiss es nicht! Auf jeden Fall ist der DPD Service an fehlender Professionalität nicht zu überbieten. Unbedingt vermeiden wenn möglich!! 1 Stern Bewertung ist noch zu viel für diese nicht existierende Leistung.

(Translated by Google) When there is a pick-up point literally in front of your house and the delivery man drops it off at a pick-up point outside the city ... (Original) Quand il y a un point relais littéralement en face de chez toi et que le livreur le dépose dans un point relais en dehors de la ville...

(Translated by Google) CATASTROPHIC (again) !!! Notice of transit received on Monday indicating that the package will be delivered the same day in ParcelShop. The package was finally dropped off 1 day later in a completely different ParcelShop than the one indicated (10km away so nice when you don't have a car ...). Deplorable telephone support (it will be faster and more efficient to insult customers and that will not change the level of politeness ...). To finish this, the wrong label was stuck on my package and I end up with that of another person. During this time, my parcel with a value of more than 200 € is lost in nature and I face a categorical refusal to carry out a search on the part of DPD who therefore assumes the theft of my merchandise !!! Last experience: the delivery man didn't even bother to ring the bell and DPD accused me (i) that my doorbell broke even though it had been used in the morning ... and (ii) of not having been there at the time of delivery when I had specifically taken a day off! If you want to see your parcels disappear in the wild and be treated like less than nothing; call on DPD! (Original) CATASTROPHIQUE (encore une fois) !!! Avis de passage reçu le lundi indiquant que le colis sera remis le jour même en ParcelShop. Le colis a finalement été déposé 1 jours après dans un tout autre ParcelShop que celui indiqué (à 10km donc sympa quand on n'a pas de voiture...). Support téléphonique déplorable (il sera plus rapide et efficace d'insulter les clients et ça ne changera pas le niveau de politesse...). Pour terminer ceci, la mauvaise étiquette a été colée sur mon colis et je me retrouve avec celui d'une autre personne. Pendant ce temps, mon colis d'une valeur de plus de 200€ est perdu dans la nature et je fais face à un refus catégorique d'effectuer une recherche de la part de DPD qui assume donc le vol de ma marchandise !!! Dernière expérience: le livreur n'a même pas pris la peine de sonner et DPD m'a accusé (i) que ma sonnette soit en panne alors qu'elle avait servi le matin... et (ii) de ne pas avoir été là au moment de la livraison alors que j'avais spécifiquement pris un jour de congé ! Si vous voulez voir vos colis disparaitre dans la nature et vous faire traiter comme un moins que rien; faites appel à DPD !

Very bad service, they don't seem to find any address I give them. Called a few times, not friendly at all, not willing to help and they refused me to pick my parcel up myself at their depot.

(Translated by Google) If it was possible I would have put 0 stars! Unprofessional service, the packages are not hand delivered, left in the lobby, my package worth 250eur was stolen! And of course customer service tells me to turn to the sender when clearly DPD is at fault. To avoid!!! (Original) Si c’etait possible j’aurai mis 0 etoile! Service pas professionnel, les colis ne sont pas remis en main propre, laissé dans l’entré je me suis fait volé mon colis d’une valeur de 250eur! Et bien sur le service client me dit de me tourner vers l’expéditeur alors que clairement c’est DPD qui est en faute. A éviter!!!

(Translated by Google) After the messenger didn't ring, I applied for delivery to a packing station. Afterwards, I was no longer able to track my delivery because my code no longer worked. After several calls and endless queues, with a lot of luck I received my package in the shop without confirmation. (Original) Nachdem der Bote nicht geklingelt hat, habe ich die Lieferung in eine Packstation beantragt. Im Anschluss konnte ich meine Lieferung, allerdings nicht mehr verfolgen da mein Code nicht mehr funktionierte. Nach mehreren Anrufen und endlosen Warteschleifen, habe ich dann mit viel Glück mein Paket im Shop ohne Bestätigung erhalten.

(Translated by Google) Parcel lost and as a recipient, I have no tracking (Original) Colis perdu et en tant que destinataire, je n'ai pas de suivi

The worst shipping service ever - at least in Luxembourg. Doesn't deliver to the pickup point, doesn't let you know that it doesn't, even worse, sends a notification that the parcel is available at the pickup point but it's not, Sends the parcel back after not even two days sitting in their store, no new attempt to deliver it to the pickup point. Not reachable by phone when you want to call them. No way to contact them by email. When you manage to get them, they are rude and unhelpful. Litterally, the worst.

Same as all the reviews, DPD is the worst service I've ever seen. I don't know how a company with such a rubbish service can be allowed to operate in Luxembourg. Every single time I receive a parcel through DPD it is a hassle to collect, they lie about coming to home and no one answer, or the address is incorrect or the location refuse to take the parcel, every time is a new excuse for the horrible service. And the reviews speak for itself , I've never seen a company with 1 star on Google!!! For the third time I'm not able to get my package for more than 5 days of delay and no one can help, and the manager is always absent. LOL

Clearly, as they aren't accountable to the receivers of goods, the market forces that would otherwise lead to people just not using them cannot act properly. So they see no need to provide any level of service to receivers - as the senders are paying the bills. I'm getting to the point where, if it's DPD, I just let them faff around and return the items to the seller, rather than waste my time dealing with them. It was same with DPD Ireland when I lived there for a bit. Here are the details of this particular DPD related problem: They don't deliver to Packup, so their delivery is a problem in all instances. After their standard non-delivery, my parcel then waited a week at their depot with no notification. I checked Etsy and discovered this fact. I contacted DPD online, asking to collect the parcel from the depot, and received a bizarrely off topic email that my address was incorrect. I called them and where do I start with this messed up affair?: I pressed the English option and, after a very long wait was answered in French. I explained that I wanted to pick it up from the depot and the operative told me that my address was incorrect and she needed to verify it for re-delivery. After a few minutes of failing to listen to anything I was saying, she seemed to cotton on to the fact that I wanted to collect it. This apparently entails an email being sent to me allocating a date and time to collect. I explained that, if I could not come today, it would be better to have it delivered to my home address instead. I tried to confirm whether this was possible and was informed "yes, you can collect it from depot". Upon pressing, I just kept on getting the same illogical answer to this question, rephrased in a different manner. Bizarre. It's like a negative and deeply depressing Alice in Wonderland.

Absolutely terrible. Website does not match what person is telling you on phone. The website says there is a problem with the address, and when you call, you have someone tell you: "yeah, yeah, no problem, sir, the delivery will occur tomorrow." Only to notice the next day that the parcel has been sent back to its origins...

(Translated by Google) No problem with delivery, but the dpd Luxembourg call center is a disaster! (Original) Pas de problème avec la livraison mais le call center dpd Luxembourg est une catastrophe !

Messed up 3/3 orders, it's incredible. Weeks to get any assistance and lengthy processes. What a company shouldn't be

Worst service ever. Got an email ( friday) at 09:30 that my parcel will be delivered at 10:04 to 11:04. Until that time it showed all the time in transit. Checked everyday. Being unable to make it home within such a short notice I missed the delivery and next delivery will be Tuesday only. As I ordered plants which are already in transit for 5 days they will most likely be dead till than. DPD sees no problem and no concern. I should contact the seller and order a new shipment 😡

(Translated by Google) Goods were delivered broken. (Was replaced by the sender without any problems) (Original) Ware wurde kaputt geliefert. (Wurde vom Versender anstandslos ersetzt)

Worst service imaginable. Waiting 3 weeks for parcel. Went to office in Battembourg - its not there. In the tracking it said incorrect adress. The address of course is right and we received other parcels without a problem. We confirmed the adress with 4 letters in the meantine. And today we understand they send it to Spain! And they are saying to contact the sender warehouse in Spain (who is actually a store in Luxembourg). No one ever called on the phone (if indeed they think the address is mistaken). In addition they didnt either send it to an office to be picked up. No one made the slightest effort to deliver.

The WORST company I have ever encountered. During 3 weeks both myself and the merchant in need to pick up my package have tried to contact them daily to get answers as to when they will pick up the delivery. 3 weeks and this company never answered once. I have had two very bad experiences with them over the past 5 years, and today in 2023 I can say that they have lived up to their poor reputation. Best part - we finally decided to contact Kuehne + Nagel - in 24 hours it was solved and delivery picked up. DPD Luxembourg is just shameless and hopeless. sadly I cannot put a 0/5 star review, hence why 1. Avoid them at all cost.

(Translated by Google) Impossible to reach on the phone, some drivers RIDE LIKE CRAZY even in the villages, I was hit by a vehicle on a village road, given the speed impossible to read the plate, THE DRIVER IS NOT EVEN BY STOPPING, killers these people, I have a Luxembourg license plate so anything goes (Original) Impossible à joindre au téléphone , certains chauffeurs ROULENT COMME DES FOUS même dans les villages , j'ai été touché par un véhicule sur une route de village , vu la vitesse impossible de relevé la plaque , LE CHAUFFEUR NE C4EST MEME PA ARRETE , des tueurs ces gens , j'ai une plaque luxembougeoise donc tout est permis

the worst delivery company ever!

My wife stayed at home awaiting for the parcel all day long. It was possible to see the dpd car by real time tracking for a few minutes. They were close from home. Absolutely from nothing they desapear and I received a message that the attempt to delivery failed. Nobody rang the bell. No attempt was made. I tried to call several times. Just awaiting in the line. Now I have no idea how to retrieve my parcel.

DPD is the absolute worst in Luxembourg!! Words cannot explain such a terrible service. I spent hours on the phone with them. First I was told the address was incorrect - which is not the case! A simple Google search can locate the building. Then we agreed to have it delivered at the pick up location. Even that they were unable to do! At 13h today I was told it will be delivered, one hour later they said it is already returned to the sender. I have never seen such a bad delivery service in my life. They should be banned!!