Manager is completely rude and unprofessional. Didn't smile or greet me. She just stared at the bag of 3 half full bottles of ION hairspray that the sprayer on them no longer worked. When this has happened in the past several other stores will exchange them. The manger said they were empty enough I should buy new. I can just go somewhere else and spend my money. Over the years Sally's standards for employees has really gone down hill. Would give 0 stars if I could.

Went in for a specific look but the lady that helped me only ended up confusing me and I ended up buying hair color that did the opposite of what i wanted it to. She had a cast on her leg.. so i wound up with green hair instead of blue and it all washed out because she told.me "the semi permanent ones are actually permanent" i told her i wanted to use the dye with developer too. Instead i got the apply from tube kind. yall need to hire people that know about hair and products. Or atleast how to talk to people without confusing them

And I mean that was working absolutely all the girls that been working when I went have been completely rude! I only go there if it's absolutely necessary!!

I always go to sally’s to buy my hair products and dye , I've been doing my own hair for years and buying “ professional “ products at Sally's with no issue for two years , this time around the cashier ( who has sold me these products no issues in the past ) told me she cant sell them to me because im not a professional , when i informed her that ive used them before and know what im doing she gave me an attitude . Don't understand why shes been selling to me before if she wont now . Im not against not being able to buy professional products but its extremely frustrating when all of a sudden what wasnt an issue in the past is now . Ill only be shopping at ulta beauty from now on .

Usually I don't need help but this time I did. I wanted to dye my hair but not with box color so a young lady helped me, although I didn't catch her name. She was super helpful in helping me picking a brand and developer. She also told me how to use it as this was my first time dying my hair like this and I was a little nervous. Any other time I've gone in I've always gotten friendly service and they always offer help if I need it!

Kristen (I hope I spelled her name right) was so nice! She was super fast, friendly, and very helpful with giving me information I needed. In the past I've had some problems with employees (and the manager even) so I'm really glad to know there are some super helpful employees here now.

I went to go buy a cotton claw, they didn't carry them or were sold out. They called another Sally's to see if they had some in stock. Although they didn't have any, they tracked some down at another location which was helpful.

Didnt have the hair dye wife wanted but found another brand that was the same color great customer service