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United States Postal Service

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😠 Several months ago I came into this post office in Fern Creek. I stepped up to the counter. Listen closely: At that moment there was no other customer in the lobby. A black lady waited on me. I began to small talk with her. I normally do this to be polite. She told me to stop talking there w... People often mention office, post, location, lobby, people, USPS, package, delivered,


Address

9100 Fern Creek Rd, Louisville, KY 40291, United States

Website

tools.usps.com

Contact

+1 800-275-8777

Rating on Google Maps

1.90 (112 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm
  • Saturday: 9 am to 1 pm
  • Sunday: Closed
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: office (12) post (10) location (8) lobby (7) people (7) USPS (7) package (6) delivered (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 RANDALL T. 3 years ago on Google
    Several months ago I came into this post office in Fern Creek. I stepped up to the counter. Listen closely: At that moment there was no other customer in the lobby. A black lady waited on me. I began to small talk with her. I normally do this to be polite. She told me to stop talking there were other people she had to wait on. I turned a looked behind me and one other person just came in. This was not a rush hour and there was not 8 or 9 people in the lobby. This black lady is rude and hateful. She does not need to be at the front desk waiting on people.
    5 people found this review helpful 👍

  • 1/5 Bill M. 5 years ago on Google
    I could go on and on about all the problems that I encounter with the whole post office system but I'll get to my major gripe. Every week I have to mail paperwork back to my companies home office. I always use the self service machine in the lobby. These machines are a joke in most all post offices. Either it's out of order completely, the card reader won't read your card, or the bin to put the package in is locked shut. I'm sure other people are running into the same problems all the time. At least it's just once a week I guess..
    4 people found this review helpful 👍

  • 1/5 John F. 2 years ago on Google
    Delivery problems. Did not get my package on day it was promised. Checked online tracking and was surprised to find out it was being held at local post office “at my request” (I never requested this.) I drove up to post office to get it and discovered that it was not being held there. It was still over at the facility used by the carriers and the tracking note was something they add when a carrier neglects to pick it up and they need to stop the delivery clock. Also had difficulty trying to leave a telephone survey. Someone has rigged it so that negative entries can’t be made. Carrier refuses to close my mailbox after inserting mail so often mail is soaking wet if it happens to rain plus all can see what’s in my mailbox while driving by. This organization has problems.
    4 people found this review helpful 👍

  • 1/5 Aubry K. 1 year ago on Google
    USPS never delivers to correct mailboxes at Vines at Stony Brook Apts. I am out $110 for 2 shipments that they never delivered to me but show delivered!! eBay won't pay claims on delivered orders. NEVER ship via USPS!!
    3 people found this review helpful 👍

  • 1/5 Erissa D. 1 year ago on Google
    USPS site lists this location as having hold for pickup even though they only do hold for delivery. Also they never pick up their phone even before the pandemic. October 2022 update: their hours listed inside and at the USPS site do not reflect their actual hours. Got there at 9am on Monday and the inside desk was still closed and locked up. Also, the inside drop off package box was full so I couldn't even safely deposit my package. Hours listed say they open at 8am. Wouldn't be bad but there are no alternate times listed.
    2 people found this review helpful 👍

  • 1/5 Bob S. 1 year ago on Google
    I totally understand why the Postal Service is in danger of collapsing. Their employees are very disgruntled angry and difficult to even get helpful information from. I know that they seem to be overworked but from what I’ve heard they get pretty nice paychecks. I have avoided using the Postal Service because the employees are always so grouchy and rude. Just maybe if the people at the top of the Postal Service would stop giving themselves such large raises maybe they might be able to pay their employees just a little more so they wouldn’t have bad attitudes. Or I don’t know if you’re not happy with your job don’t take it out on the customers.
    1 person found this review helpful 👍

  • 1/5 Chris B. 1 year ago on Google
    The Fern Creek location has lazy and negligent supervisors who do not take complaints seriously. Our carrier named David constantly causes problems by not delivering, marking packages delivered when they aren’t, claiming no access when there is clearly access. He is maliciously incompetent and yet supervisors do nothing to correct the behavior.
    1 person found this review helpful 👍

  • 5/5 Christin G. 11 months ago on Google
    I was hesitant because of the reviews of this location but needed to go to a USPS that opened at 8am. I have gone here 2 times in the last week and both times have been great experiences! I love that this location opens at 8am. There is usually no one there and both postal workers were very kind! I had no issues both times. So glad I wasn't deterred because of the reviews. Most of the reviews seemed more to do with mailmen and not necessarily the actual post office.
    1 person found this review helpful 👍

  • 1/5 t206kid 6 months ago on Google
    They started limiting the hours of the lobby because of homeless hanging out. Problem is the signs they have posted says the lobby area will open at 6:30am and close at 7pm. When I use this post office I only use the kiosk which is inside the lobby. Problem is I get there at 7:45- 7:50am before I go into work and twice in the past week the doors to the lobby have been locked. Unacceptable, even based on their own hours posted on the door they aren't following it.
    1 person found this review helpful 👍

  • 1/5 Jim D. 1 year ago on Google
    I am not frustrated with this particular location, but USPS in general sends you to a massive automated answer system that is useless, can't reach a person and it takes up to 5 days for a local office to return calls. Last I knew the USPS only holds undeliverable for 5 days, which means you have to call on the first day of no delivery. Least customer service oriented company I have every dealt with. Forced to drive to branch locations to get responses.

  • 1/5 thememama 1 year ago on Google
    We have had 3 deliveries on separate occasions of Certified Mail. The first one the mail person heard me and didn’t wait for me to sign and retrieve it. The next day he was beyond rude when asked about it. The second one the office held for a week even tho I have informed delivery and know it was to be delivered and asked where it was twice. The third one I saw on my delivery app. I didn’t receive the notification of attempt to deliver nor did anyone hear a knock. Finally, I happened to see it lying in the shrubs! This is so unacceptable. If you talk to someone at the counter, they will tell you “this could never happen.” The mail man is careless and extremely rude. The staff doesn’t care. This is our post office NOT at its finest!!!

  • 5/5 Gabrielle S. 1 year ago on Google
    Great customer service. Found the exact size box needed to ship my package.

  • 1/5 Victoria H. 1 year ago on Google
    This location doesn't scan packages in when I give them to the people in there, so no tracking starts on any packages. I've had people cancel items on me because no tracking updates happen for days and this post office location has caused me to be out money and items! It should be a rule that every location scans every package!

  • 1/5 Savanna H. 6 months ago on Google
    Have never had a good experience. My packages get lost every single time or get delivered to the wrong address and it’s always an issue to get it fixed.

  • 5/5 Affinity E. 3 months ago on Google New
    They've always been great to work with as a small business

  • 5/5 p i. 4 months ago on Google
    I use the Fern Creek post office. Each time it's been perfect.


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