EVERY time I have to come to this place it is exhausting, stressful. It is a tremendous lack of respect for people, we need to wait at least 3 hours to be seen, remembering that this is a service for children. This is absurd, I left here several times to seek care at the UPA. I have no words to express my indignation! Unimed was once good, now not anymore! Anyone thinking about purchasing this plan would not recommend it even in my worst nightmares. And the worst of all is that we feel powerless, without a voice. They paint and embroider, they don't do anything to improve it. We paid an absurd amount for nothing!

(Translated by Google) Bad on all counts. A lot of delay, little structure, bad doctors mostly, a lot of disorganization. And when I say too long, it's really too long. Being served in less than 3 hours is an advantage. I will file a complaint with the ombudsman, with the control bodies, where necessary. It is a total disregard, especially when it comes to private health plans, where you pay dearly for a service that is not being provided with a minimum of quality. (Original) Péssimo em todos os quesitos. Muita demora, pouca estrutura, médicos ruins em sua maioria, muita desorganização. E quando digo muita demora, é muita demora mesmo, muuuuita. Ser atendido em menos de 3h é uma vantagem. Abrirei reclamação na ouvidoria, nos órgãos de controle, onde mais for necessário. É um descaso total, principalmente se tratando de plano de saúde particular, onde se paga caro por um serviço que não está sendo prestado com um mínimo de qualidade

The new parking spot is great, but it needed coverage. Car seats and baby seats get super hot inside cars that are left in the sun for hours.

Another news! Radiologist doesn't care about the minor's companion. I activated the CRM. Doesn't offer a vest, doesn't ask if the companion is pregnant, completely disregards everyone's safety.

I don't know what the experience of other users is like, but today I needed to bring my niece urgently and I was impressed by such agility, attention and care. And I can tell from the security guard that he practically didn't even let us park properly and came with a wheelchair because he saw the situation and he himself took out the password and advised how to proceed. I can't do anything less than leave 5 stars and a record of the excellent professionals I found here.

(Translated by Google) Expensive plan, it takes 2 and a half hours to be served! Disregard is now a platform for EMERGENCIES! (Original) Plano caro , demora de 2 horas e meia para ser atendido ! Descaso já qe e plataforma para URGÊNCIAS !

I'm going to give it 4 stars because it took a while to respond to my daughter. However, the service was great! They did several tests to identify the problem in my daughter... And the doctors and nurses were super attentive. I highly recommend it.

(Translated by Google) It is routinely necessary to come to Unimed when parents of small babies. Unfortunately, the team did not realize that the number of doctors is ALWAYS INSUFFICIENT. We always waited more than an hour for the service (sometimes we reached an absurd 3 hours). The mistake is simple, there aren't enough doctors. Another absurd flaw is an air conditioning turned on at minimum, facing the waiting chairs and not "can be turned up". Children with the flu, fevers and the waiting room with a temperature of 16 degrees. Really?? (Original) Rotineiramente é necessário vir até a Unimed quando pais de bebês pequenos. Lamentavelmente a equipe não percebeu que a quantidade de médicos é SEMPRE INSUFICIENTE. Sempre ficamos mais de uma hora esperando o atendimento (algumas vezes chegamos a absurdas 3 horas). O erro é simples, não tem médicos suficientes. Outra falha absurda é um ar condicionado ligado no mínimo, virado para as cadeiras de espera e não "é possível virar para cima". Crianças gripados, febris e a sala de espera com temperatura de 16 graus. Sério isso??

Good structure. Doctors I've seen are good, always attentive and polite Nurses (I can't generalize them all) but it's very sad to see a class worry only about the minimum salary. Yesterday I was here, some were very rude, others were polite and helpful. Today I'm here, a terrible emotional sick son of a mother, the least I would like empathy, nurses are now rude in the morning, we talk to them, they respond with a bad mood, and as if they were doing us a favor, doing things as if it were an obligation. Unfortunately, we live in a terrible world, with terrible people, who have no love for others, they talk to us as if we were animals, they treat our children more or less, with little care. That is inadmissible! This profession must be out of vocation and love, otherwise, don't do it just to make money. I feel so bad here, as if I needed these bad-tempered people, it's as if they were here just to be! Sad, I should have filmed everything here, the lack of will, of education, the lack of love for others, the lack of ethics (because ethics also means doing the job with excellence, love, and doing the minimum, today none saved here, in fact, a Japanese nurse was the only one who helped me, when my son's IV wasn't dripping, and I asked for two before, and they didn't do anything, and when she came to check, she said they had put the tape too tightly on his hand That's why it wasn't coming down. She undid the bandage, and made another one less tight. I would really like people to put themselves in other people's shoes, you know. Today I realized that human beings are getting worse every day.

(Translated by Google) My son was evaluated by three doctors, no one wanted to close a diagnosis. A fever that didn't subside with anthermic. I left there with 1 antibiotic prescription. 5 days later I went to a routine appointment with his pediatrician, who saw the same tests done that day and at the time said that my baby had pneumonia. When showing the medicine he was taking, we discovered that the dosage was incorrect for his weight. Guys, if I had trusted the two professionals who did my son's final evaluation, the situation would have gotten much worse 🤯 He was no longer able to sleep because of shortness of breath 😔 Sad what some professionals do in this place 🤦🏾‍♀️ (Original) Meu filho foi avaliado por três médicos, ninguém quis fechar um diagnóstico. Uma febre que não cedia com antermico. Saí de lá com 1 prescrição de antibiótico. 5 dias depois fui a uma consulta de rotina com pediatra dele, que viu os mesmos exames feito naquele dia e na hora disse que meu bebê estava com pneumonia. Ao mostrar o remédio que ele estava tomando, descobrimos que a dosagem estava incorreta para o peso dele. Gente se eu tive confiado nos dois profissionais que fizeram a avaliação final do meu filho a situação teria ficado muito pior 🤯 Ele já não estava conseguindo dormir por causa da falta de ar 😔 Lamentável o que alguns profissionais fazem nesse lugar 🤦🏾‍♀️

(Translated by Google) I went on Saturday, 05/14, attended by the doctor Antônio Fernando, by the way, very good, but he left and I was attended by another polite nd, anyway, it was just the 1st doctor because the rest left something to be desired, an absurd delay after 4 hours, that's because I didn't even wait for the blood test result to come out, I had to leave because my husband was in another hospital with the same symptoms, where he managed to be seen, diagnosed and medicated. I didn't understand the reason for the delay, if it was because the 1st doctor left and my son's name had to be registered again and went back to the end of the line. It's hard for you to have to wait 4 hours to have a final service without all the exams in hand, I ask you to reevaluate the t63 procedure, because it's horrible. I'm asking not because it's a private institution, but because I care for children who need attention. (Original) Fui no sábado do dia 14/05, atendida pelo médico Antônio Fernando por sinal muito bom, mas foi embora e fui atendida por outro nd educado, enfim de bom mesmo foi só o 1°médico pq o resto deixou a desejar, uma demora absurda de 4h, isso pq nem esperei o resultado do exame de sangue sair, tive q ir embora pois meu esposo estava em outro hospital com os mesmos sintomas, onde conseguiu ser atendido, diagnósticado e medicado. Fiquei sem entender o motivo da demora, se foi pq o 1° médico foi embora e o nome do meu filho teve q ser cadastrado novamente e voltou pro final da fila. É difícil vc ter q esperar 4 horas pra ter um atendimento final sem todos os exames em mãos, solicito q reavaliem o procedimento da t63, pq está horrível. Estou pedindo não por ser uma instituição privada e sim por tratar de crianças q necessitam de atenção.

Bad place. Don't take your children there. Yesterday I was with my RN just to measure her HCM and when we weighed her the scales showed 2,140 kg, which left us extremely scared, since the day before she weighed 2,850. As a result, the doctor, without investigating anything, asked for hospitalization, I questioned about the scale being correct, they didn't even pay attention. They sent the admission to the Premium hospital, they weighed it there and it was 2.950. In other words, she was not losing weight. Guys, this is very serious, the emotional impact on parents with the news of losing 700 grams in 24 hours is very great, not to mention that the wrong weighing can lead to the wrong dosage of medication, which can cause serious damage to health. Let's pay more attention to equipment, and doctors, before making any decision, analyze exams

(Translated by Google) Hospital with terrible service, I took my daughter with a lot of pain in her stomach and vomiting, the doctor said she looked at her and said it was a virus I asked for medication because the doctor wasn't going to go there, then she gave one for vomiting and didn't want to do a blood test even though I asking, two days passed and my daughter didn't improve. I looked for another hospital where she went straight to the operating room to remove the appendix. May parents have love for their children and don't take them there. (Original) Hospital de péssimo atendimento levei minha filha com muita dor na barriga e vomitando a médica se que olhou nela e falou que era virose pedi medicamento por que a médica não ia passar aí ela passou um para vômito e não quiz fazer um exame de sangue mesmo eu pedindo, passou dois dias nada da minha filha melhorar procurei outro hospital onde ela foi direto para sala de cirurgia para retirar apêndice. Que os pais tenham amor a seus filhos e não leve nesse lugar.

(Translated by Google) Small space, no ventilation. It takes too long. Each service takes more than 40 minutes, there must be only one doctor. There was vomit on the floor, it took more than 1 hour to clean. I'm waiting for hours with my daughter who is not well... I should speed up the service with more doctors to meet the demand... I thought I had acquired a quality plan, I've been to upa several times and it didn't take that long. I already had a better plan that didn't even have that much name and it was much better. I regret choosing this one. I do not recommend (Original) Espaço pequeno, sem ventilação. Demora demais. Cada atendimento leva mais de 40 minutos, deve ter só um médico. Tinha um vômito no chão, demoraram mais de 1 hora para limpar. Estou a horas esperando com minha filha que nao está bem... deveria agilizar o atendimento com mais médicos para atender a demanda... Pensei que tinha adquirido um plano de qualidade, já fui várias vezes no upa e não demorou tanto assim. Já tive um plano melhor que nem tinha tanto nome e era bem melhor. Me arrependo de ter escolhido esse. Não recomendo

My son was seen quickly. He arrived dehydrated, with vomiting. The doctor was attentive. The nursing team served very well too. Especially Débora, who was very kind and acted with empathy.

(Translated by Google) The service takes a long time, it's worse than SUS, more than 2 hours of waiting and there's still no forecast to be called, several children needing care and nothing. (Original) Muito demorado o atendimento, está pior que SUS, mais de 2 horas de espera e ainda não tem nem previsão de ser chamado, várias crianças precisando de atendimento e nada.

(Translated by Google) I've used this place about 3 times. Always too long. Even picking up a red emergency wristband. I was informed that day that he would be seen in a maximum of 15 minutes. Half an hour passed, I went to ask and they said I had to wait. After ONE hour I went to ask again and they saw that in the system they launched it wrong, they changed it and he was called right away. The last time I went, the place was empty, when I arrived they had 2 children and my son would be the third. The kids were taken care of and just stopped calling. It's been 1h35min and no one has called. Now the place is already full of children and they don't call anyone. Even claiming that they have 2 doctors attending. Total nonsense, even my son getting the green wristband at triage, there's no point in waiting almost two hours if there's ANY child waiting to be attended to. The triage nurses' claim is that the priority of care was the children in the Infirmary. I don't understand how a network like Unimed can't put doctors to attend the Infirmary, separate from doctors to provide external care. (Original) Já utilizei umas 3 vezes o local. Sempre muito demorado. Mesmo pegando pulseira vermelha de emergência. Fui informado nesse dia que ele seria atendido em noaximo 15 minutos. Passou meia hora, fui perguntar e disseram que tinha que aguardar. Depois de UMA hora fui perguntar de novo e viram que no sistema lançaram ele errado, mudaram e ele foi chamado em seguida. A última vez que fui, o local estava vazio, quando cheguei tinham 2 crianças e meu filho seria o terceiro. As crianças foram atendidas e simplesmente parou de chamar. Já se passaram 1h35min e não chamaram ninguém. Agora o local já está lotado de crianças e não chamam ninguém. Mesmo alegando que possuem 2 médicos atendendo. Absurdo total, mesmo meu filho pegando a pulseira verde na triagem, não fã sentido nenhum esperar quase duas horas se não tem NENHUMA criança esperando para ser atendido. A alegação das enfermeiras da triagem é que a prioridade do atendimento eram as crianças da Enfermaria. Não entendo como uma rede igual a Unimed não consegue colocar médicos para atender a Enfermaria separados de médicos para fazer atendimento externo.

(Translated by Google) Emergency call response was quick. But the medical care was TERRIBLE. The doctor who treated my totally arrogant baby, Dr. Ali El Zein Jomaa. The same did not adequately explain about the virus that my baby was. I had to understand through the internet, afraid to ask and be overwhelmed at the time of consultation. And if I asked him about what he wasn't understanding because he was wearing a mask, he would change his voice. Anyway, Dr who claims to be a doctor without ethical and moral parameters to provide care to society! (Original) Atendimento de chamada para emergência, foi rápido. Porém o atendimento médico foi PÉSSIMO. O medico que atendeu minha bebê totalmente arrogante, Dr. Ali El Zein Jomaa. O mesmo não explicou de forma cabível sobre o vírus que a minha bebê estava. Tive que entender pela internet, com receio de perguntar e ser oprimida no momento da consulta. E se eu perguntasse sobre o que não estava entendendo devido o mesmo estar de máscara, ele alterava o tom de voz. Enfim, Dr que se diz médico sem parâmetro de ética e moral para prestar atendimento a sociedade!

(Translated by Google) Worst service in town. The neglect is generalized from the register to the doctor. There was almost no one to be attended and even so it took more than 3 hours to attend to me. The queue here is in the scream. Who goes there in the triage and complains goes ahead. It's a shame to pay dearly for a health plan to be treated poorly like this (Original) Pior atendimento particular da cidade. O descaso é generalizado do cadastro ao médico. Não tinha quase ninguém pra ser atendido e mesmo assim demoraram mais de 3h pra me atender. A fila aqui é no grito. Quem vai lá na triagem e reclama passa na frente. Uma vergonha pagar caro por um plano de saúde pra ser mau atendido desse jeito

(Translated by Google) Shameful defines. After screening, we waited 3 hours for our 1-year-old son to be seen. This is because they reported having 3 pediatricians attending. Bad, bad. Unimed has no empathy or concern for its customers. Deplorable. (Original) Vergonhoso define. Após a triagem esperamos 3h para o atendimento do nosso filho de 1 ano. Isso pq informaram ter 3 pediatras atendendo. Péssimo, péssimo. A Unimed não tem a mínima empatia ou preocupação com os seus clientes. Deplorável.

(Translated by Google) It takes an absurd amount of time for my daughter to be attended to, even though she vomits incessantly. There is no parking, they do not respect priorities and emergencies, they treat you as if you were a favor and not an obligation. Air conditioning freezing in outpatient clinics showing total lack of common sense and responsibility for children's health. Thick nurses and no affection for the child. Anyway, an extremely disgusting and gloomy place where it should be welcoming both for children and for parents who most of the time arrive desperate for care. (Original) Demora absurda para minha filha ser atendida, mesmo vomitando incessantemente. Não há estacionamento, não respeitam prioridades e urgências, te tratam como se fosse um favor e não uma obrigação. Ar condicionado congelando no ambulatórios mostrando total falta de bom senso e responsabilidade com a saúde das crianças. Enfermeiras grossas e sem nenhum carinho com a criança. Enfim, um lugar extremamente repugnante e sombrio onde deveria ser de acolhimento tanto para as crianças quanto para os pais que na maioria das vezes chega desesperado por atendimento.

(Translated by Google) It took 1 hour for my son to be attended to, I even understand why it is by risk classification and his bracelet was green. We were very well attended by Dr Antônio Fernando. He examined my son and suspected his cough and immediately requested an x-ray, the procedure was very quick and the result also found that he had the onset of pneumonia. The Dr prescribed the drugs and he got better on the first night. (Original) Demorou 1 hora para meu filho ser atendido, até entendo porque é por classificação de risco e a pulseirinha dele era verde. Fomos muito bem atendidos pelo Dr Antônio Fernando. Ele examinou meu filho e desconfiou da tosse dele e de imediato solicitou o raio x, o procedimento foi muito rápido e o resultado também o qual constatou que ele estava com início de pneumonia. O Dr receitou os medicamentos e ele teve melhoras na primeira noite.

(Translated by Google) I would like to record my indignation and dissatisfaction with the care provided by Dr Mariza Ávila. I took my two-year-old baby to the SAU because he suffered trauma when he stood up in the stroller and fell, hitting his face on the wooden cupboard. There was bleeding from the nose and mouth and the only thing they did was wipe the blood off my son's face. To clean your face, you don't need to be trained in medicine or nursing. The child fell from more than a meter high and the average did not pass an x-ray exam... absolutely nothing! And I even said that my baby was crying in the morning because it wasn't hurting. It wasn't hurting her, right... The care was so absurd that anyone who was waiting to be seen and saw how my son arrived couldn't believe it when I left in less than 20 minutes. A baby suffers a trauma they don't do my x-ray... for the cut in the mouth pain medicine. As I said, to clean the despicable face full of blood and give medicine for the pain, I didn't need to go to the SAU. Absurd! (Original) Quero deixar registrado a minha indignação e insatisfação com o atendimento da Dra Mariza Ávila. Levei meu bebê de dois anos no SAU pois ele sofreu um trauma ao ficar em pé no carrinho e cair, bateu com a cara no armário de madeira. Houve sangramento pelo nariz e boca e a única coisa que fizeram foi limpar o sangue do rosto do meu filho. Pra limpar o rosto não precisa ser formado em medicina ou enfermagem. A criança caiu de mais de um metro de altura e a média não passou um exame de raio x... absolutamente nada! E ainda disse que meu bebê estava chorando por manha pois não estava doendo. Não estava doendo nela né... Doi tão absurdo o atendimento que quem estava aguardando pra ser atendido e viu como meu filho chegou não acreditou quando eu saí em menos de 20min. Um bebê sofre um trauma não fazem menu meu raio x... para o corte na boca remédio pra dor. Como eu disse pra limpar a cara delével cheia de sangue e dar remédio pra dor não precisava ter ido ao SAU. Absurdo!

(Translated by Google) Terrible, much worse than the SUS. Do not come with your children, this place will only increase your child's suffering. Total disregard, nonsense... (Original) Péssimo, muito pior que o SUS. Não venha com seus filhos, este lugar só vai aumentar o sofrimento da sua criança. Total descaso, absurdo...

(Translated by Google) Worst hospital, children with covid mixed with other children, I arrived at 5:30 am and left at 11:50 am and I couldn't show my son's result to the doctor, there were three doctors who took more than an hour to call a child, a lack of respect for us Unimed customers. (Original) Pior hospital, crianças com covid misturada com outras crianças, cheguei às 05:30 da manhã e saí às 11:50 e não consegui mostra o resultado do meu filho pro médico, tinha três médico que demorava mas de uma hora para chamar uma criança, uma falta de respeito com nós clientes da Unimed.

A rede possui os melhores médicos e amplo atendimento em Goiânia. Mas essa unidade peca MUITO pela falta de um estacionamento para os pacientes, tem um ótima estrutura mas não dispõe de um estacionamento. É sempre uma grande dificuldade encontrar um lugar para estacionar. E na maioria das vezes o atendimento costuma demorar, uma vez já fui embora sem minha filha ser atendida. Mas, exceto essa vez, fomos bem atendidos e resolveram o problema.

(Translated by Google) The only unit in town for child care on holiday, it's obvious that it needs more doctors on duty. A huge line, I've been here for almost two hours and there are still 9 children in front. Children with viruses, covid, flu... in the same environment, super crowded. I think it's disrespectful. (Original) Única unidade da cidade para atendimento infantil no feriado, é óbvio que precisa de mais médicos no plantão. Uma fila enorme, estou aqui a quase duas horas e ainda tem 9 crianças na frente. Crianças com virose, covid, gripadas ... no mesmo ambiente, super lotado. Acho um desrespeito.

I had never been to the emergency room at this unit, the first and last time, I arrived there at 4:15 pm and was seen at 11 pm!!! Yes, 7 hours of waiting, I had never seen anything like that in my life. Absurd, disrespectful. Several parents were outraged by so much delay, seeing their children only getting worse and not receiving care. Total disregard. Don't go to this place!!

DO NOT TAKE YOUR CHILDREN TO THIS PLACE! My 1 year old son arrived with an allergic reaction, he was seen by a negligent doctor who asked the nurse to apply 0.8ml of adrenaline (the limit is 0.3), because he entered the order wrong!!! Not satisfied, the other nurse still wanted to apply another dose of 0.8ml. My son would have taken a dosage 450% higher than that allowed for children up to 5 years old (he is only 1...). I don't know if his heart could handle it... It's scary to put your child's life in the hands of such incompetent professionals. Run from this place!