2335 Kalakaua Ave, Honolulu, HI 96815, United States
Rating on Google Maps4.50 (5709 reviews)
ReviewsFrequently mentioned in reviews: times (6) perfect (6) place (6) service (7) time (7) stayed (7) good (7) staff (7) rooms (8) food (8) location (10) stay (11) ocean (12) hotel (12) beach (13) great (14) view (14) room (16)
5G W. 1 year agoThis five star review is a shout out to Amy Honey, guest services manager at the Outrigger. I would like to express my full gratitude for their hospitality. Thanks to Amy, our honeymoon will be most memorable! We also loved the lei making at the voyager, super fun activity to break up the morning sunbathing. Can’t wait to see what’s next!
5John J. 1 year ago5 Stars only because Staff and location, Other than that Hotel is 2.5 stars at the best(furniture inside of rooms looks like rundown motel 6, all chipped ,old carpets are vacuumed but very old,ceiling has some water leak stains), Food in Hula Grill and Duke's restaurant is 1 star at the most. Ordered room service multiple times from both and after first bite food hit the garbage can(DO NOT ORDER FISH AND CHIPS). Just don't waste your time trying to eat here, go to ABC stores for sandwich. Or Cheese Cake Factory for lunch/dinner(very close by, next to the Hotel) Breakfast was disaster also. People /Staff are great and very helpful , House keeping is great! (Trip was 8-30 to 9-9)
5Margaret E. 1 year agoI've been to the area 4 times since February 2021. I have stayed in different places every time trying to find the perfect place! I'm 59 yrs. young, but struggle with respiratory issues! So long walks are not fun! Thank God I've found the perfect solution! Outrigger Waikiki Reef Beach Resort!!! It has EVERYTHING YOU NEED! INCLUDING THE FRIENDLIEST STAFF! NOT ONLY FRIENDLY STAFF, BUT EFFICIENT! THEY TRULY WANT TO DO ANYTHING TO HELP!!! I can't go any bigger than capital letters and 5 stars, but it's the best!!!! Spotless rooms, comfortable beds, beautiful views, amazing food, and fun activities! We made bracelet's one day and had a ukulele lesson one day!😁 I'll be back soon my grandsons now live there, and I found a PERFECT PLACE TO STAY! THANK YOU
5Melissa A. 1 year agoGreat central location to everything. Excellent pool service. Great restaurants inside resort and some good shopping. Everything that you need is right there!
5Andrea b. 8 months agoGreat place, right on the beach...we opted for the partial view and voyager lounge club. I would not recommend it..the room was good but the private lounge was not the experience I expected. Limited food selection, serve yourself. The view you see in the advertised photo's is the same you have at any of the restaurants. Go for the ocean view and balcony!
5Isabel D. 6 months agoWe had the best experience this past week. When we arrived I had in mind we had a ocean front room but it was a ocean view. The manager Charles understood and explained to me where the error was. While he could not give me the ocean view without extra charge he did give me 3 extra rooms to look at, and for me to choose. He was so professional and kind. I would most definitely go back. Everyone was always smiling and asking if they could help in any way. Mahalo!!!!
5Patrilla R. 6 months agoThe hotel staff, especially the bell hops were all very accommodating to our entire family. (20 of us) all staying in different rooms. The resort was within walking distance of stores and restaurants. Which was nice. We had a good stay here & hope to return in the future. 😊
5Randy R. 8 months agoI am posting our review late since we stayed here this summer. This was our 30 year anniversary trip taken a year late because of the pandemic. We saved our money a lot of years in order to take this trip and wanted everything to be just right for us. And it was. Neither of us have ever traveled outside of the mainland, so this was a first. Our hotel stay was perfect. The location is ideal; we didn't rent a car and chose to walk instead. Seemed like a good plan because traffic in Honolulu is insane. The room had a beautiful view of the ocean which was perfect to fall asleep to at night. There was some ongoing construction at the time, but that didn't interfere with our stay. We hope to return again someday and hope to get the same room.
5Deborah G. 7 months agoFiona was the best housekeeper! Beautiful views of the beach, awesome pool, comfortable room. Beds are a little small for 2 adults but still comfortable. Loved every minute at this place! Hotel employees are super helpful, honest and wonderful attitudes.
5Meghan H. 9 months agoMy family and I have been at the Outrigger since the 6th due to water contamination. From the very beginning, the staff have all been so kind and have made a not great situation bearable. The housekeeping staff got us a microwave so we could make some quick meals and upon realizing we had our kiddo, they started to leave a third bottle of water so we all had our own. Our room always looks so nice every evening when we come back from work and school and it’s relaxing to walk into. Everyone at the bell desk is wonderful as well. We never feel like a bother even when we come and go multiple times a day. Troy recognizes us with our new rescue pup who is really nervous and always asks how she’s doing. He has been so gentle with her when most people don’t recognize how scared she is. The rooms themselves (we’ve been in two) were both immaculately clean and well appointed. The beds are comfortable and the rooms are a good size. Our first room had a giant closet that was perfect for suitcases. My only gripe is the noise but that’s the trade off for the location and it’s nothing a white noise machine won’t fix. Since we can’t cook at home it’s nice to have lots of walkable options for meals. We’ve really enjoyed our time here and wish we didn’t have to move hotels. Thanks for taking such good care of us!
5Deena T. 7 months agoThe room was super clean, the area it's in is perfect for doing everything and the customer service... well it's Hawaii so it's always going to be great. The price because I got it 2 days before my stay so it wasn't too bad, but get it ahead of time and the price is going to be great. Love this place gotta astay here for real.
4Christina S. 1 year agoThe property sits beach front which was great. Room with Partial views of the beach and Diamond Head. Room decor could use some updating. Purchased the Voyager Club and did not like the options for hot breakfast nor the choices for snacks in the evening. Had to ask for me free Voyager Club bag. The staff were all great. Wendy the housekeeper was great.
4Nora N. 1 year agoPerfect location and great stay. We booked the partial view king bed room and i thought it was great. My partner did say the carpet, tv, and lighting was outdated, but I didn’t notice. We hardly stayed in the room except to sleep. Yes there were some annoyances but overall, for the location, I would stay there again Pros: Beach proximity, comfy bed/pillows, balcony, Dukes restaurant right below with great service and food, plus a lot of shopping and convenience stores in the hotel. Cons: No beach amenities included ($15/hr for a pair of chairs and umbrella that they set out for you). Room service took a long time to arrive with requests (extra towels and then they had holes in them). Couldn’t figure out room service for food since the website for the restaurant you order from kept trying to do only pick up. Incredibly loud outside which apparently is normal for that street (first timer)
4P C. 9 months agoWe stayed here for the marathon due to the partnered rates and recommendation. I was happy with our decision as it's a great location right on the beach with Duke's and Hula Grill on site. We stayed in room 503 which seemed just fine to me as far as cleanliness and condition, but there were a couple of bothersome things about it. The 2 biggest problems that affected good rest: street noise and bed. I had to sleep with ear plugs and my noise cancelling headphones the entire time I was there just to try and get some decent sleep especially when trudging 26+ miles in the humidity. And the king bed had this funny hump right in the middle of it which left my husband and I feeling like any slight movement would have us tumbling off. My favorite things about the hotel was reception desk and bell staff. Both crews were amazingly friendly and helpful. If it wasn't for the young man working marathon morning, I would have never made my way to a cab with all the street closures. Duke's patio, of course, has fun live music and tasty food and drink. Also, the Sunrise Cafe and Pai's Deli we're wonderful to have on site. They had quick, easy to go, and tasty food and smoothies. Bottom line: I would stay here again simply due to location and staff but definitely ask for a different room, double beds, or upgrade.
3Ariel S. 1 year agoA family member recommended we stay here for a portion of our honeymoon when we were in Oahu. When we arrived, we were made aware that the Duke’s package we had thought we paid for (through a travel agency) wasn’t actually included in our booking. We tried to work this out through our travel agent and the hotel staff at the Outrigger but were unsuccessful at figuring out this issue before departure and unfortunately we missed out on the free daily breakfast/lunch option we thought was included in our booking. We did end up eating at Duke’s for breakfast to go, lunch at the pool and for dinner a few times while we were here which was overall great. For the daily resort fee paid, it was disappointing seeing how small the pool was and that there were no umbrellas for shade. If you want to sit under an umbrella, you will have to pay for this on the beach. The hotel room was a little out dated. We had a partial ocean view which was decent though we were directly above a roof top where they emptied trash. We were able to see a portion of Waikiki beach. From our balcony, we also saw a few rainbows during our stay which were spectacular. If you have a car, they only offer valet. Valet service was excellent. Best part of this hotel is the location and access to Waikiki beach. Duke’s being in the lower level is definitely a huge attraction. The section of Waikiki beach it is on was beautiful. It is also walking distance from so many stores, coffee shops and restaurants. I would recommend staying here if you’re looking for a great location, food and access to Waikiki beach. If you are looking for a romantic experience for a special occasion, I would suggest staying elsewhere.
1Kim K. 1 year agoIf what you are looking for in a hotel is the bare minimum hospitality, a rude front desk and to pay for anything extra including parking, chairs, umbrella or any beach amenity, then this is the place for you. I stayed here once before 15-20years ago and all I can say is they unfortunately not kept up with the times, no zero maintenance and have begun to charge for every item. I also find it interesting to notice a lot of the 5-Star reviews on google are from “local guides”. We stayed here earlier this month and the island it self was worth it, however not this hotel. All other hotels had a nice set of chairs and umbrellas set out for their customers to use (professional appearance), the Outrigger made bare minimal efforts and would randomly place a chair or umbrella out somewhere in a unreserved crowded part of the beach. Very outdated rooms. Paying extra for Partial Ocean view and Club Access, NOT WORTH IT. See pictures. Apparently this type of room means straight out your view will be the roof of another ugly building and if you rubber neck your head while leaning out over the balcony you’ll enjoy a sliver of ocean between the hotel and another hotel. Pool was extremely small and over crowded, especially for pandemic times. Not appreciated. Though valet was $40 per day at least the men working it were very nice. They told us of a garage near by for a monthly rate of $150, which was a big save for a 10day stay. This was our honeymoon and I would never recommend it for any stay. Nothing special was done and no one mentioned it. This was my first trip to Hawaii where there was no welcome floral lay at the hotel. I asked if us celebrating our honeymoon was noted in our account, thinking we would at least receive a congratulations, and though yes it was noted the font desk made no further acknowledgment besides confirming the notation. When we asked if any other possible better partial ocean view rooms were available, not only did the front desk women roll her eyes, but also she stated even if we upgraded to ocean view it will still look out from the side of the building and not out in front of the ocean. Which we found out later was very misleading because we made friends with people who had an ocean view facing the ocean. We would have paid more for any better view than what we paid for partial and we’re given. Will never come again and NEVER recommend.
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