4/5 Rosalinda N. 2 years ago on Google
I
would
of
rated
a
5,
instead
I
give
a
rating
of
4
stars
due
to
a
bad
experience
at
check
in.
After
check
in
we
had
a
much
better
experience.
The
front
desk
lady
was
not
very
friendly
and
didn't
give
a
warm
Aloha
welcome
that
I'm
use
to
getting
when
checking
into
hotels,
strike
1.
I
believe
her
name
was
Yumi.
She
seemed
like
we
were
bothering
her
and
she
was
not
very
pleasant.
By
the
way,
my
husband
and
brother
also
got
the
same
exact
impression
when
they
were
called
over
to
show
their
vaccination
info.
First
of
all,
she
began
with
telling
me
that
the
hotel
requires
that
I
pay
for
the
full
amount
of
our
stay
up
front.
Which
was
strange
to
me
because
I
usually
take
care
of
the
bill
at
the
end
of
my
stay.
It
was
as
if
she
was
questioning
the
fact
if
I
could
afford
the
whole
amount.
Of
course
I
could
otherwise
why
would
I
book
and
fly
my
whole
family
to
Hawaii
if
I
could
afford
to,
that
was
strike
2.
Never
have
I
experienced
that
before
but
I
brushed
it
off
as
maybe
a
new
policy
due
to
covid.
I
wasn't
gonna
let
her
sour
attitude
ruin
my
vacation
so
I
stayed
calm.
But
then
strike
3,
she
goes
on
to
say
that
I
and
all
the
adults
in
my
party,
needed
to
log
in
to
the
safe
travel
website.
She
began
to
be
more
irritated
because
I
told
her
I
had
already
got
an
email
for
the
green
barcode
from
safe
travel
website,
so
can
she
just
verify
through
that.
My
husband
and
my
brother
also
asked
the
same
question,
obviously
we
wouldn't
have
not
gotten
passed
the
airport
if
we
didn't
have
the
clearance
green
barcode.
She
kept
insisting
we
need
to
log
in
to
the
website.
We
told
her
I
don't
have
my
password
to
the
site
off,
neither
did
my
brother,
or
husband.
But
again
she
insisted
and
was
irritated
by
her
facial
expressions
and
her
tone
of
voice,
as
if
we
were
bothering
her.
As
we
all
were
fumbling
through
trying
to
reset
our
password
on
the
website,
we
over
hear
another
person
checking
with
another
front
desk
employee
(who
was
helpful
and
friendly)
have
the
same
issue
as
us
(didn't
remember
password
to
the
website
as
well,
the
difference
was
that
they
weren't
be
harassed)
However,
that
guest
was
told
"no
problem
if
you
have
your
vaccination
card
we
can
use
that
instead."
Our
front
desk
person
never
even
suggested
that
as
a
solution
knowing
&
seeing
we
were
fumbling
through
our
phones
to
try
to
reset
our
passwords,
so
my
husband
looked
at
her
and
asked
why
was
that
not
offered
to
us.
She
probably
caught
on
to
her
lack
of
customer
service
and
then
said,
"oh
ok
fine
we
can
verify
your
Vax
card."
It
was
plainly
obvious
that
she
was
just
giving
me
and
my
family
a
hard
time,
plain
and
simple.
And
for
no
reason.
We
were
not
being
unreasonable
or
even
rude
to
her.
Quite
the
opposite.
We
had
just
arrived
to
Hawaii
and
my
family
was
excited
to
start
off
our
fun
family
vacation
especially
in
our
favorite
vacation
place,
Oahu.
We
visit
Hawaii
often
and
always
had
a
great
experience.
Your
front
desk
employee
Yumi,
set
a
very
disappointing
and
unpleasant
tone
of
the
start
of
our
vacation.
She
really
isn't
a
good
representation
of
the
hotel
and
resort.
Other
than
that
unwelcoming
experience
at
check
in,
we
very
much
enjoyed
our
1st
stay
at
the
Hilton
Hawaiian
Village,
Lagoon
Tower.
Our
2
bedroom
was
nice
and
we
loved
the
kitchen
and
how
spacious
the
room
was
for
our
party
of
6.
The
beds
were
very
comfy
and
the
sheets
felt
awesome
&
good
quality.
My
kids
loved
the
different
selections
of
pools,
waterslide,
close
places
to
eat
and
shop.
Our
favorite
was
the
short
walk
to
the
Lagoon
and
beach.
Great
property.
Other
than
Yumi
at
front
desk,
the
rest
of
the
staff
was
great,
helpful,
friendly
and
especially
the
housekeeping
team.
We
did
consider
the
offer
of
us
attending
the
tour,
for
timeshare
I
think,
but
my
husband
and
brother
decided
not
to
take
the
tour
because
Yumi
soured
the
start
of
our
check
in
process
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