There are a lot of bad reviews but I think you need to be realistic. Everyone agrees the location is great so let's put that aside. You are paying well below the average local prices here and staying in the centre of it. The rooms are basic and old but ours was clean. We had a room overlooking the pool with a sliding door to open up the room. The service from the front desk was fine in my experience. We didn't have a vehicle so parking was not an issue. In the scheme of things Pagoda is overshadowed by the many higher end places around it but also does not have the price tag. I found it quite reasonable and would be happy to stay there again.

Old style garden motel in Waikiki. Nice pool and garden. Rooms could use some updating but beds were comfortable. Seemed clean. We stayed only one night so don't know if they cleaned every day. Staff allowed us to stay on patio with luggage until time to leave Check out at 11.

This might be the worst hotel I have ever stayed in, with the most deceiving pictures! The rooms are poorly maintained, on pretty much everything. Bathroom, bed, AC, shower, and not to mention that there are no windows, just a screen, and shutters (=super loud). I wish that these were the only problems. In the middle of the night, someone from the neighbor's room started banging on the "secret" door connecting our rooms and tried to break into our bedroom from this intermediate door that we initially thought was a locked closet. When we informed the staff the next day, their answer was "I am sorry you should have called this number" and pointed to a phone number listed at the reception. NO ONE had told us about this number when we checked in. Sorry, I didn't walk outside the room at two in the morning while someone was banging on our door to check if there was an emergency number at the reception (of course they don't have someone at the reception during the night). Not to mention all the extra fees that they claim they list but they don't really. Also the pool was closed the first day we were there but I guess this is not big deal among everything else. TERRIBLE!! DO NOT STAY HERE!

This is my honest review: This place is only good because of the location. It's not modern, it's not clean, it's not luxurious. It's a very basic, and affordable bed and washroom setup. They only clean your room every 4 days. There is a laundry station inside to clean clothes ($4 cost). There are bugs here (ants, flys, cockroachs) Some rooms are cleaner than others. You might get lucky, you might not. They charge you for lots of extras. (Parking, lost keys, and more)

We stayed her the 1st week of June and it was supposed to be our "free" stay courtesy of Wyndham Hotels, gifted after listening to a 90 min time share speech. Taxes/fees/parking still amounted to $900ish out of pocket. Room was run down, but appeared like staff tried to make it clean. On day 4 we discovered roaches--giant, museum quality 2 inch wide, & even longer variety (and we were NOT eating in our room/leaving trash around). One scampered in and fortunately back out of the room, then a bit later his buddy scampered out from under my bed, and another came out from the a/c unit. AAAAND we were done. We flipped on all the lights and gave up on sleep that night. We booked another hotel & immediately checked out as soon as the front desk opened. The front desk immediately refunded their portion of our fees ($214), and told us to contact Wyndham for the remainder. Needless to say I've been in contact with 8 different people w/Wyndham and so far have heard nothing but roaches, ----frustrating, but not Heritage's fault. The location is great, walkable to beaches and restaurants/shopping. We did not expect much from our stay, but we were disappointed even so, and would never stay here again. There is no signage for the hotel, just an address, as though no one wants to claim responsibility for it. The hotel is a small operation, one person at the outdoor front desk, and not open through the night. They have a total of 4 parking spaces located off of a different street. Were it not for the roaches, we would have stayed the week and this would have been a different review. As it is, cannot recommend unless you are a big bug fan.

Hotel was very well located. There’s a beach 5 minutes away where you can surf out to pops and threes. It’s right next to the popular parts of Waikiki but tucked away in a quiet corner. We stayed for 7 nights and found it easy to find overnight street parking nearby, never had to pay for garage overnight parking which is ridiculously expensive here. Room and windows was huge - we could dry our swim and beach stuff really easily. There’s even a basin specifically to wash stuff. Since we hiked, surfed and swam a lot, this was incredibly useful. Only downsides was the bathroom was kind of falling apart (showers was old and half attached to wall). But functionally, everything worked perfectly. The toilet bowl was new and the lights had been recently changed, which was nice. Would stay here again!

This hotel is in a really great area of Waikiki near Hard Rock Cafe. Walking distance to all of the great shopping and food, and very close to the beach! But… the hotel itself is very old and very dated!! The parking lot is very small and was sold out so I had to park a block away at the post office for $50 per day I guess that’s okay though because it’s not too far and not much more expensive than the typical parking rates in Waikiki. The rooms were clean but old 3/4 bath with small sink No dresser drawers, just a closet. Small window AC unit, it worked okay, just a bit loud. Beds are okay. Firm mattresses small thin pillows. Physical room keys here. *note that a lost key charge is $150.00 and $50 charge to retrieve if locked in you room. There is a small pool, not bad. Scores a solid 2 considering the great location.

The hotel itself is charming. They have a very clean pool. It's centrally located in Waikiki so it's walking distance to EVERYTHING. Its right on the beach walk. 💜 The room that I had was very clean, large, bed was comfortable (except need newer/better pillows). AIR CONDITIONER worked GREAT! Had a little kitchen area with a working microwave & working fridge as well as the 2 large closet spaces with a safe. The bathroom was good and clean. The staff was REALLY nice, accommodating, and professional. They didnt have a storage to keep luggage until check-in so that was a bummer but I would HIGHLY recommend this hotel and stay here again. It was the perfect place to lay my head in a working air conditioned room. And we had 2 double beds which was perfect. Just wish the pool opened earlier (before 9) and stayed open later (after dusk)...

The hotel itself was charming because, it's an older kind of hotel. If you want one with a pool...they have it 😉 It's centrally located in Waikiki so, it's walking distance to so many different places within Waikiki 💜 The room that I had was very clean, bed was comfortable, TV worked great 😃 Had a little kitchen area with a working microwave & fridge as well as the usual closet space with a safe, if you needed it 💜 The bathroom was good, the shower was quite interesting 🤔 I had to "step up" but... I enjoyed that amusing part 🤙🏾 I WILL say that the toilet when flushed will make the shower HOT...be careful (again... OLDER hotel) The staff was REALLY nice, accommodating, professional so...with THAT being said, I would HIGHLY recommend this hotel 💯

One of the few affordable places to stay in Waikiki area (compared to the other hotels). For 2 people in a basic room the cost was just a bit over the cost of 2 bunk beds at the hostel. Yes the bathroom and furniture are dated but the room was clean and more spacious than the one we had at the Hilton hotel. Not your average "American Standard" where everything is brand new and wastefully replaced every couple of years. If it's clean and not broken, why replace it? Coffee is self-served every morning and you can ask for dishes to make yourself breakfast using the small kitchenette in the room. NOTE there's a 150$ fee for losing the key so we just left it at the front desk every time we went out until 10pm.

Honestly was very worried to come here after reading some of the reviews but after getting here everything was fine. It’s an older building but our room was clean and stocked. The pool and outdoor area was a welcoming space along with the workers. The fees you sign for if damaging the room or losing keys is not sneaky and is highlighted and read to you prior to signing. Front desk worker answered all our questions and was very nice. The price you pay for staying here is very fair.

Absolutely horrible!! We ended up being delayed and was not able to check in till 10pm. We’ll attempt to. We were not notified through our booking process that the gate is closed at 10pm. and the hotel is not staffed at night. When you arrive they’re is a sign posted on the gate that you are not able to check in past 10pm. If this is your policy so be it but let people know!!!! So they don’t end up sitting in their car for an hour trying to find another place to stay at. Second complaint their website states they have parking but they mean street parking which is in an area with 10 other hotels. We ended up speaking to a nearby employee of another hotel and they said that this hotel has nothing but troubles because of how shady they are. Tried getting a refund but they could not be bothered to speak with me. Save yourself the headache and pony up to a reputable hotel.

I wouldn’t consider this a real hotel. It seemed to be more of a hostel type setting. There is no checking in after 10pm. We arrived after 10pm and saw a gated entry with signs saying we couldn’t get in, and had to have emailed our information prior to then for late check in. We checked our emails and saw one from the same day saying this same information, but of course we were flying and did not get that notice until it was too late. We were left without accommodation for the night. This place was no help, offered nothing back. There are too many other great options in the area. I don’t think there is any need to tolerate this place.

Good location. 4 of us shared room. Bathroom is spacious, fridge, kitchen sink. Swimming pool is open 9-5 which is insane- we couldn’t get in since we were hiking during day. Hotel up charge $25/day for amenities ( not mentioned this at Booking website).

The only good thing about this place is the excellent location, and that’s about it. I felt the photos of the hotel on their website were very misleading. The rooms themselves are very dated and in dire need of a refresh. The walls are super thin, especially if you’re around the pool area during the day. Plus, getting charged the extra $15 for amenities on check in was ridiculous.

Ladies and gentlemen, get ready to embark on a journey through time, right here in the heart of Waikiki. We're about to dive deep into the past of the Waikiki Heritage Hotel, which carries a rich legacy that dates back to the legendary Pagoda Inn. Picture this: a bygone era in the paradise of Waikiki. The Pagoda Inn stood tall and proud, a beacon of hospitality that captured the essence of Hawaiian charm. This iconic hotel, my friends, was a true gem nestled amidst the swaying palm trees and sparkling waters of Waikiki Beach. In its early days, the Pagoda Inn welcomed guests from all corners of the world, offering a taste of Hawaiian hospitality that became the stuff of legends. The warm aloha spirit flowed through its hallways, while the sound of live music and laughter filled the air, creating an atmosphere of pure bliss. As the years went by, the Pagoda Inn evolved with the changing times, adapting to the ever-growing popularity of Waikiki. It became a hub of social gatherings, a place where locals and tourists alike would come together to celebrate life and create unforgettable memories. Now, fast forward to the present day, my friends. The Pagoda Inn has transformed into the Waikiki Heritage Hotel, carrying the torch of its illustrious past while embracing the modern desires of today's travelers. This heritage hotel pays homage to the rich history that surrounds it, fusing tradition with contemporary comforts. As you step into the Waikiki Heritage Hotel, you can still feel the echoes of the Pagoda Inn's legacy. The walls tell stories of laughter and joy, the gentle whispers of Hawaiian legends, and the vibrant spirit of Waikiki. It's a place where history and hospitality intertwine, creating a truly immersive experience for guests. So, my friends, as you enter the Waikiki Heritage Hotel, take a moment to appreciate the heritage that flows through its veins. Embrace the spirit of the Pagoda Inn, honor the traditions of Waikiki, and create your own unforgettable memories in this timeless oasis. Can you smell what the Waikiki Heritage Hotel is offering? It's a fusion of history, hospitality, and the enchanting allure of Waikiki. Enjoy your stay, my friends, and let the magic of this heritage hotel transport you to a bygone era of Hawaiian charm and hospitality.

Very basic old furnished rooms. The city and AC noises kept me awake, plus there is no free parking for guests even tho there are 5 spots in the back,there is a $40 parking fee. The pool water was not as clean as it could be and very basic breakfast. Overall, the place is overpriced for what you get in return from services.

It is a budget friendly hotel so you pretty much get what you pay for. It is walking distance from the beach, restaurants, stores and shopping center.. The front desk attendent (I think her name was Kellsey) made my check in process very easy. They are not storing any luggage at the moment. So if you plan to check in early like I did it's $40.The room was spacious it came with a microwave and mini refrigerator which is a plus. No housekeeping unless requested. My only complaint was that there were stains on the carpet. I didn't feel comfortable walking on it with my bare feet. Other than that my two night stay wasn't bad.

3rd party booking is dangerous, read the super fine print, tons of bs hidden fees. Just when you think you’re saving up on cash you’ll get hit with more fees. Not to mention $40 @ night for parking. Instead of $90@ night for this hotel tag on $25@ each night for some bs fee,security deposit of $250 for your stay. Total that up and you’re better looking for another location that provides free parking. This is coming from a Hawaii local. F. U. 3rd party booking.

Save yourself the headache and pick any other hotel. This falls under motel in my opinion. The furniture, appliances, bathroom, basically everything is original to when this place was built. The reserved parking is a joke and barely fit our tiny Toyota Yaris rental. Would not stay again, spend the extra money for a hotel from this decade. The only good thing was the proximity to the beach.

I actually loved my stay here. It's not fancy or anything, but location is perfect. Staff was so accommodating. I laughed at the bathroom tiles. All white everywhere and one grey one. "Oh, we are all out of white tiles.. but we have a grey one..." kindof added to the charm for me. I happen to be local and complaints about bugs are because it is HAWAII. Not the hotel's fault.

No parking. Paid for two nights, ended up cancelling the second night. Stayed in Room 118. Smell of mold was so strong. Ended up developing a cough. Just terrible. Girl at the front desk seemed "too busy" to give her full attention to us when we checked in. Was just rude and passive. Would give zero stars if I could.

Stayed here at least 20 years ago , it looked exactly the same. Staff was nice at check in, price was reasonable, I didn't understand the resort fee.....they could make that place a goldmine if they just did simple upgrades by the pool and landscape . Same with the rooms, just update the bathrooms and you would get better reviews. But really great location .And have more available as in cups ,plates , plastic wear etc. At least we had the fridge and microwave avalible . Thank you for the hospitality .

EXTRA CHARGES AND RUDE STAFF I stayed here last week on an overnight transfer. As I was traveling solo with my baby, I requested early check in and late check out, but (despite the clearly low occupancy at the time), there was no flexibility for an hour here or there. I ended up paying for 2 night's stay and also paid for late checkout and was quoted yet another night's stay to leave my suitcase for 2 hours til my shuttle arrived. 3 nights cost for an early check in and storage of bags for 2 hours is outrageous. Staff had no compassion for single mother traveling solo

Overall chill setup, I liked it. I wanted to give this place a lower review because of what I expected, but was pleasantly surprised with the setup. Our room was roomy, pretty clean. Pool was cloudy, didn’t want to go in. Location is killer proximity to Waikiki area. People weren’t too friendly, heavy charges if you lock yourself out, but not bad for a cheap spot. I’d come back.

BEWARE! This hotel is not worth you time & money! This hotel does not have an elevator so you have to drag all your luggages up the stairs. You have to pay resort fees and put a deposit down which you are not informed till you complete your reservation! No phone in the room. No ice machine. No parking. AC system is loud. The television screen was too small in size. Too much noises of trucks backing up, people talking, and cars passing by. If you want a good place to stay, look into vacation rentals, Airbnb, or Vrbo!! Do not stay at this hotel. This is my honest and only advice to you all!

We called this hotel and over the phone they said there was a double room available. We drove an hour just to get to this room only to find out it wasn’t available when we get there. Their website says parking available if called in advance but we called the day before and I asked the night of and apparently everything was reserved. The website should tell you how far in advance to call to get a space. They have no parking without it and you have to park your car and valuables on the street. All of this, especially the promise of a different room should make a cancellation possible. This hotel is not understanding.

WARNING NOT STAY HERE!!! Worst hotel I've ever stayed at. Charges for every little thing besides room rate. No coffee makers available in rooms. The rooms are old and have black mold in the showers the beds are worn and very uncomfortable the room has a window air unit that barely cools the room. This place needs condemned. I have a seven day booking and if I want my room cleaned more than once in that time I have to pay a fee but I was charged $25 a day for amenities (a pool ) but was told it covers my towels and soap in my room. What a joke!!!! I highly recommend you stay else where!!! DO NOT STAY HERE!!!

I loved it here. Easy room access and nice pool. Really comfy/homie vibes. The a/c situation is horrible, with many loud units sticking out into the public area. There are no windows that arent louvers, so all a/c units are just blasting noise at you and you cant open your windows for light.

My flight arrived after the “office” was closed, I received a text stating my room key would be in a lock box and provided a code. There wasn’t a lock box as described and the code didn’t work on any of the many boxes hanging on the gate. There was no way to contact anyone from outside the locked gate. Fortunately I was able to see a sign located around the corner of the gate for security. After about an hour I was able to get into a room. The room wasn’t anything we were expecting, the carpet was frayed, there were worms on the kitchen floor. The toilet seat was bubbling up and rough. Hair in the shower and bed. There was a small kitchen but nothing in it. Not even a cup for a drink of water. The following morning I was moved to a different room, basically the same but this room had plates and cups etc. everything needed to be cleaned. The light fixture next to bed had a broken switch and couldn’t be used. The ceiling fixture was bare bulbs. In addition the “balcony” smelled of garbage. Some areas of the motel were cared for, others not so much. It’s old and not well maintained. A permanent resident of the motel was frequently in his underwear in common areas making bizarre statements. One night we had to listen to a terrible argument by another guest, although I understand the motel cannot control the behavior of its guests, the quality of the place certainly attracts this kind of behavior. We were charged an additional $250.00 deposit at check in which we were not expecting and paid an amenities fee. Which I can only assume were the set of towels, 1 roll of toilet paper and soap. The pictures on the website are very misleading and the fees are completely inappropriate for the quality and condition of the place and room.

Was worried that this would be a dive... BUT IT WASN'T, we loved our stay here, its small and very intimate, the room was clean and pretty big, the hotels flowers and garden (so beautiful). Waking distances to shops the main road and the beach of Waikiki... The only gripe I had was parking, they were sold out for their hotel parking so we had to park at the Open parking a whole block away and that was $79.00 a day (that's such a rip off). Thank you Waikiki Heritage Hotel for a great stay, felt at home staying here.

Decent, clean, great communication. My flight wasn’t going to land before 8pm when the reception closed and they were nice enough to text me and make sure I knew how to get keys from the lockbox to gain entry. Housekeeping staff was kind and thoughtful. Room was clean. Location is obviously perfect. Highly recommend for those on a budget.

There is AC, but no windows. If you’re easily disturbed by sounds or people walking by outside, this is not the place for you. It’s about 2 blocks from a public beach, and 2 blocks from the shopping street/area in the other direction. Honestly, as long as your expectations are not sky-high expecting the Ritz Carlton, and you prioritize proximity to attractions and good value, this is a totally fine place to stay.

Fees for checking in before three and an amenity fee which are not listed before checking in make this place more of a scam than a proper hotel/motel. Worst location in the area. Do not stay here. Dingy, dirty and ugly.

Well don't get parking spot 2 unless you have a super compact! No frills location! But it worked! Rooms are not new and kinda old but on this trip we did not care as our party was @ a time share right down the street. Location is good if you want to be in the thick of the city. I personally do not. I want the old country, almost non existent now... North shore is my vibe, slower and less people.

DO NOT STAY HERE!!!! Absolutely filthy place to stay. When I first arrived, I found 3 baby cockroaches in the bathroom. I spoke to reception and they said they could get someone to spray the room which wouldn’t really do anything. I then found a larger one whilst on the toilet. I managed to squish it with toilet paper and put it down the sink. The next day I found one in my toiletries bag in my suitcase which was the final straw. I told management who came up and asked for proof of the cockroaches I found which I showed a video. They offered to move me to a new room which was a bit nicer and overlooked the pool. I took it but that night realised it had a huge ant problem. They were everywhere. The bathroom, the kitchenette, my bed. If I was able to change hotels I would have but there was nothing available on short notice. Management did not seem to care that there were cockroaches and even blamed me for having a packet of chips on my bed which I had only just opened. The room I was moved to didnt not have its rubbish removed until the second last day because I told house keeping to take it. I should have read the prior reviews before accepting this booking. The photos online are not what the rooms look like, very misleading. The rooms are not cleaned often enough, especially if they know they have cockroaches. It shouldn’t matter if this is a good environment for cockroaches, they should be proactive about it to ensure it’s not an issue, instead of accepting it!

This place is a diamond in the rough. Location location location. It's old and worn out a bit. Yet its clean safe and the team there are World Class. I've stayed with them about a dozen times since i arrived in Hawaii.

i love the 80s ambiance, the room is decent and clean, everything is close by including the beach, however they do not have basic room amenities like cups, coffee, tea, kettle, they do however offer it in the outside lobby but it would be nice to have in the room. Despite the minor handicap, it is still recomendable and a good place to stay.

Absolutely appalling and drastic reality. The hotel we booked based off of the pictures online were vastly different from the reality we faced. Urine on the bathroom door, mystery stains on the floor, what appears to be remnants from an electrical fire on a plug-in and a shower head dangling for dear life off of the wall. These were all things we experienced in our one and only night there. Upon checkin and inspection we immediately began searching for a new place to stay. All of these issues do not include the limitations on parking, nor the rude staff at the front desk. I absolutely do not recommend this place for any stay, long term or even for one night.

The pictures are not what you get. Very misleading. The property is full of bugs and it is dirty. What your gal did to me was heartless. She sent me away I had no place to stay upon my arrival from the airport. I was tired and lost I called her to help me and 30 minutes later she cancelled my reservation. Such a ruthless unkindness action to a senior with medical conditions. cancel the pictures I posted, they are not the right ones

Just finished a week's stay at the Pagoda Waikiki. I will disclose the good the bad and the ugly of this place. First let's discuss the bad. It's dated, old and in need of some love. The overall appearance is nice, it's borderline kitschy, but could use some upgrades. The parking is not ideal, and the front desk is not very helpful giving you nearby options. We tried to reserve two spots for the week we were there, yet was told all their spots were reserved, but I never saw all spots used every day for the duration we were there. We ended up parking across the street at the Hale Koa Hotel Parking lot. With no help from the front desk and doing our own research this was the best option if you're staying there a week or more. Parking here and buying a monthly pass for $220, it gives you unlimited access to parking lot or the garage for up to 30 days. It would have cost us the same amount to park at the Pagoda. The entrance is at 2141 Kalia Road, you need to go the the parking garage located at 2004 Kalia Road to buy a pass. Take your ID, Vehicle/Hotel Information and credit card to purchase. Some garages/lots are $60-$80 a night nearby, so be careful were you park. Let's talk rooms, we were a party of 8 individuals, we had 4 rooms in the Saratoga Building on the 2nd and 3rd floors. The AC in our rooms worked, but not well. When discussed with the front desk, was told there wasn't much they could do. It wasn't horrible, they're just old units and are not running as efficient as they used to be. The rooms were simple, but dated as well. There's a reason this is still a 2 star hotel. We checked for bedbugs/insects/overall cleanliness and were very pleased to not find, or see any during our stay. Beds were comfortable, and linens were clean. The bathroom was a bit scary, but considering the age, it was ok. Towel racks and shelfs could use a handyman's touch. We didn't use the kitchen, but it did have enough supplies to cook with if you so desired. Did not have enough glassware is my complaint about the kitchen. Drank my soda in a coffee mug. We didn't swim in the pool, but it was enjoyed by other guests while we were there. The courtyard is ok, we sat out there some nights enjoying shaved ice or cool beverages. Now let's talk about the good. Location, location, location. You can't beat the location. Easy walks to the beach, shopping and restaurants. That was one thing we loved about this Hotel. Even though we had a car, we walked to a lot of places to eat and shop. ABC store right across the street and yummy restaurants 5 min walk or less nearby. The BEST shaved ice in the city is across the street at Lahaina Shave ice, spent too much money there for the week, and will be burning off those calories even after I get back to the mainland. Overall this is a nice place to stay, would I stay there again? Probably not, unless they made some nicer upgrades, had better amenities. I'm giving it 2 stars, it definitely wasn't the worst hotel I've stayed at, but it definitely earned it's rating as a 2. Basically the old adage is true, you get what you pay for.