Awesome service thanks to their jeweler I was able to design the perfect wedding ring for my wife, the look on her face was priceless when I finally gave her the ring.

We were at the store when it first opened. There were other customers but it only took a few minutes until a sales associate assisted us. We go to Zales quite often that the sales associates know us. We wanted a gold chain and purchased a beautiful one. Before you know it we were out the door. It was a great experience getting what we wanted.

I've been thinking about my review for weeks now. The more I think about what's happening, the angrier I get. We purchased my wedding set before you had to buy the lifetime warranty. A year later, at my 6 month review I was told I needed to now buy the same warranty I was told was included in my purchase. Old customers were not grandfathered in to the "new" policy. Okay. Fine. I want my extremely expensive rings and heirloom center stone well cared for. The jeweler is on island and the turn around is only 3 days. This ring has only passed a handful of inspections without having to be repaired. The platinum prongs that hold my diamond are ridiculously soft. I've asked for the prongs to be replaced with white gold because they bend so often. I was going to be charged $200. Fine, whatever, I'll just keep bringing my set in. I've already spent too much at this awful store (I won't go into being yelled at by an associate at one inspection). I go into the store for my 6 month inspection knowing that my rings will have to go in, again, for repair. This time, however, I'm informed that they no longer use a jeweler on island and I have to wait 4 weeks. This is the last straw. I have so many problems with this! First, if you're sending my extremely expensive wedding set (and heirloom diamond) to the Mainland, it had better be overnight and it had BETTER be well guarded. I would NEVER in a million years have chosen to do business with a company that didn't have a jeweler on island. I would NEVER have agreed to having my set leave the island. And I would NEVER agree to having my set away from me longer than a few days (and even that was difficult for me). Now, I'm stuck. I have ZERO say in what happens to my rings. If I want my rings to be taken care of and my diamond secured, I am hostage to whatever ZALES decides to do about contracting a jeweler. This is in breach of the contract we have and I am seriously considering legal action. I do not feel safe wearing my rings any longer, because I don't want them sent away. I'm stuck and it's UNACCEPTABLE. A 4 week turn around time is UNACCEPTABLE. Sending my rings to the Mainland is UNACCEPTABLE.

Amazing Staff! Friendly and knowledgeable!!

Shop for my wife gift for every occasion. Low prices and availability. Great discounts and awesome customer service in the store. We Always leave the store with satisfaction and happy.

Always receive great service, the staff is always polite. They are a pleasure to work with.

Very pleasant, not pushy. Staff were easy to work with.

The lady that helped us was nice.

Kathy provided us with outstanding 5star customer service. She found me the perfect ring, at a price that fit our budget. Kathy also gave us all her attention, personal service (treating us like family). We left feeling beyond satisfied and Love my beautiful engagement ring.

This is the Zales to go to! Sheryl, the store manager, runs the best Zales in Hawaii. Don't hesitate to ask, their staff is friendly and will help you get whatever you need. I've shopped here many times, and yet they always seem to go even higher above and beyond!

Saw what you will about the jewelry quality, but the staff at this location are wonderful. They're always nice. I bring my jewelry to get cleaned & inspected & they never try to upsell me or get me to trade it in - which I love! Other locations were always hounding me about it & finding issues with my wedding ring that was purchased from a location on the mainland. That store would always find issues & my ring spent more time being fixed than on my finger, yet it only happened at that particular store & none of the others I went to. At the time, it was the only store I could get to. I got so frustrated that I stopped wearing that ring so it couldn't get damaged. Imagine me having to tell my husband that I wouldn't be wearing the gorgeous ring he bought & saved for! Now I go to this location & I've never been happier! The ladies here are just grand!!! And I can wear that ring again!

I'm becoming extremely frustrated with my experience trying to buy from Zales. I was told at the beginning of December that the ring I needed to special order from them would take three to four weeks to come back to them. Not a really huge issue, we're in Hawaii, these things take time. After numerous calls now, numerous excuses, and being put off multiple times, it's now two months from when I ordered my ring for my wife. If that wasn't the one she fell in love with, I would REFUSE to do business here any longer because this is an atrocious way to deal with customers and frankly I feel insulted by this.

Brought my fiances ring for resizing. Really disappointed with the turn around times. Took atleast 3 weeks to get back. They need a jewler on island instead of having jewlery to be shipped out. What was more frustrating is that it wasn't polished good in some areas. You can feel rough spots on the band.

Got a bracelet for valentines, and needed to have it repaired. Thank GOD we got the lifetime warranty. It covered the service and replaced the bracelet. Hoping it doesn't break again cause I was told that was the last one out there.! The lady who work there were helpful and diligent in reordering and reconnecting with me for pick up. Plus we scored a great deal when it was purchased.

Nice staff. No pressure

VERY NICE VERY INFORMATIVE, LONG TIME CUSTOMER OF ZALES.

Great service, great deals and found exactly what I was looking for.

Very pleasant sales girl named Michelle. Awesome service and very helpful to us. Thanks again Michelle for helping us with the opals.

I went in 2 times to get my rings clean, both times they ignored me. They were “busy” helping locals. They didn’t knowledge me even though they made eye contact with me. I was waiting for awhile and when a different couple came in to the store that were Hawaiian they were so fast to help them. So if you’re military don’t be surprise if they don’t want to help you and make you feel unwelcome.

Jovi went above and beyond for me! I would highly recommend seeing her if you are in the market for jewelry. Someone that can make you feel good about spending thousands of dollars is doing something right.

Those who work here are professionals, though I realized this when seeing "hidden charges" add up quickly. Generally unwilling to help new customers understand the products and system. They do what they can to close the sale.

Love their customer service and jewelry. Personally Zales has been around a lot longer then most of the hawaii competitors. I remember commercials since I was a lot younger.

If I could give Zales a ZERO STAR then they would have gotten one. I left 2 chains to get repaired with a local girl Kalei, she didn't I guess do her job !??They gave me back 2 necklaces that were NOT MINE a few weeks later both were short about 2in!!! Due to my excitement because my hb bought me another brand new necklace nameplate from them which he spent over $3,000. I did not try on the 2 necklaces that I received back from Zales until later. They Did not honor my request when I told them I'm calling the police because someone in your company STOLE my jewelry? They said it was to late for them to do anything, because I should have tried it on before I had left the building?? WHAT, BAD BUSINESS, BEWARE!!!! BEFORE YOU DROP OFF YOUR JEWELRY FOR ANY REPAIRS!!!! You may NOT GET IT BACK!!!!