This location is permanently closed.
Adventist Health Castle Urgent Care image

Adventist Health Castle Urgent Care

Medical clinic Doctor Walk in clinic Urgent care center Occupational health service

😠 Overpriced and they did not complete the travel testing results with the swab date, they left it N/A. That caused us to wait in an additional line and I had to prove I had an appointment at that time so I could get cleared in Maui. I should have gotten a cab to the airport and did the test with th... People often mention results, test, experience, time, clean, staff,


Address

1860 Ala Moana Blvd #101, Honolulu, HI 96815

Website

www.adventisthealth.org

Contact

(808) 921-2273

Rating on Google Maps

4.40 (70 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: results (9) test (7) experience (7) time (6) clean (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Albert P. 2 years ago on Google
    Staff was very nice. The place does look a bit sketch but is legit. We did the rapid covid test to travel to Maui. When uploading the document to the travel Hawaii site, it says 'not accepted'. BUT we had no trouble at the airport or hotels with these results.
    4 people found this review helpful 👍

  • 1/5 Ray T. 2 years ago on Google
    Overpriced and they did not complete the travel testing results with the swab date, they left it N/A. That caused us to wait in an additional line and I had to prove I had an appointment at that time so I could get cleared in Maui. I should have gotten a cab to the airport and did the test with the National Kidney Foundation. It would have been half the cost and they would have done it correctly.
    4 people found this review helpful 👍

  • 5/5 David K. 5 years ago on Google
    I got a bug on the plane on my visit to the Mainland so I visited this urgent care clinic. I had an awesome experience from the moment I pulled in. Free parking (they share parking with Wailana Coffee Shop). Found a spot immediately. No wait. I filled out a form and the doc saw me immediately. I don't remember her name but she was nice, kind, professional. She made sure she answered all of my questions, got me my meds (antibiotics) and I was on my way. I started feeling better immediately. If your looking for someplace with no wait, clean rooms and pleasant doctors, then this is the place for you. I highly recommend them.
    3 people found this review helpful 👍

  • 1/5 Christine F. 2 years ago on Google
    There is a small sign at the entry that reads "No Provider". Unsure of what exactly that meant, I still shuffled my daughter in and asked if I could speak to somebody...a nurse. The lady condescendingly commented that if I look at "BIIIIIIIIG" sign outside, they only do COVID testing and that there is no doctor on site. I asked her why there wasn't anyone to answer the call when I called twice before coming and she said "I was on the phone". RUDE RUDE RUDE. No empathy or sympathy provided for having carried my feverish, sick daughter to this place. NEVER AGAIN!
    3 people found this review helpful 👍

  • 1/5 Don D. 2 years ago on Google
    COVID TESTING BEWARE: they advertise $125 online and charge $230 when you arrive (out of state). After the test, be sure and get printed results, as the results they give you DO NOT AUTOMATICALLY clear the Hawaii Safe Travels site. (The reception should tell you this, but didn't; I learned after calling for my electronic results). I wonder what their business model will be after covid.
    2 people found this review helpful 👍

  • 5/5 Chris P. 6 years ago on Google
    This is my second visit to this facility in the last year. The reception area is very clean, the front area staff is attentive and sincere, as well as always being very timely. The Nurse Practitioner is one of the friendliest and knowledgeable providers I've ever been to. I have been to other clinics and would choose this experience over them any day. Thank you for your hard work, taking the time to be attentive to your patient's needs and listening to their medical concerns fully. This is a refreshing experience all the way around!
    1 person found this review helpful 👍

  • 5/5 Brett K. 11 months ago on Google
    extremely friendly and empathetic doctors work here and the environment is clean and cool. sadly their services are limited and they do not accept state insurance. by default, a consultation with a doctor is $200 upfront. give a call before showing up
    1 person found this review helpful 👍

  • 5/5 SHE Did It V. 9 months ago on Google
    The staff was incredibly kind, which is as nearly as important as the treatment itself. I went in for an ear flush, 100% blockage in my right ear and Jacklyn laughed with me and handled everything smoothly. It ended that my insurance wasn’t accepted and a bit more pricey, out of pocket, than home (Ohio), but it was unavoidable because I couldn’t fly in that situation. The door says 9am, but they do open at 8am. The door was a little late in opening up at precisely 8am, so give them a moment if it is not open exactly on time. The kindness will make up for it. The night before I tried “Doctors of Waikiki” and it was $400 service to start, and that is before any treatment charges. Again, kindness and attitude make up for a lot. I was right as rain and out in 10-15 mins tops and able to spend my last day in Hawaii without discomfort. As for the “sketchy” comments, I believe that must be the construction at the corner building and across the street from the UK building? It was incredibly clean and directly across from the Hilton.
    1 person found this review helpful 👍

  • 1/5 Aaron H. 1 year ago on Google
    They are in the business of making money not delivering healthcare. I could over the multiple reasons how they showed this to me. But, at the end of the day I do not want to help their business. Go elsewhere if you actually want help or healthcare or honest service. Just read their other reviews. Also know they can pay Yelp to remove negative reviews.
    1 person found this review helpful 👍

  • 5/5 Elizabeth T. 5 years ago on Google
    I got sick on the last day of our vacation and we visited this clinic. All of the staff we came into contact with were very nice and efficient. We were in and out in about 40 minutes which is very quick compared to the usual urgent care experience. I was so thankful that they were able to help me feel better in time for our long flight home the next day.
    1 person found this review helpful 👍

  • 5/5 Mohammad Ali R. 2 years ago on Google
    Staff were very nice. Place was clean. Very satisfied with their service.
    1 person found this review helpful 👍

  • 5/5 Van P. 3 years ago on Google
    We came here for a covid test per interisland travel requirements. The nurse who performed the nasal swab was sweet and gentle. Receptionist was friendly and helpful. We got our results in about 15 minutes. Thank you!!
    1 person found this review helpful 👍

  • 4/5 Wayson L. 2 years ago on Google
    Quick, easy test with fast results. There could be improvement to the emailed test results. The system uses an encrypted zip file, so that's a pita to open on anything but a computer from 2002.
    1 person found this review helpful 👍

  • 5/5 Jeffrey L. 4 years ago on Google
    HIGHLY RECOMMEND! 4th of July, made a reservation online and showed up at 8:00am. Very clean facility, very friendly staff. Was seen in less than an hour and the nurse practitioner, Amy, was kind and thorough. My issue was obvious—conjunctivitis, but she made sure that I understood what was involved, had great “bedside manner” and sent me along to a pharmacy that was also open. Vacation started off really poorly but this experience was as good as I could have asked for under the circumstances. If you’re in Waikiki, definitely go here! Great service! Note: much better overall if you HAVE insurance. My girlfriend didn’t and it was $200 for the same visit. Worth it, but only if you have it.

  • 5/5 Lionel W. 5 years ago on Google
    The care that my my wife received from Dr. Sara Davis and her nursing and assistant staff at this clinic was simply excellent. At each stage there was a polite and professional approach, and we were given clear and detailed explanations of what tests were being carried out, and why they were needed. A detailed diagnosis was provided, as was advice on what medication was needed. I cannot imagine anyone getting better treatment anywhere.

  • 5/5 Alberta C. 3 years ago on Google
    This is my second time using Urgent Care Hawaii. Staff are informative, caring and patient in helping me get through the process, I live on Maui and I need a Covid-19 test whenever I come to HNL and return home. The process is quick and accurate and I got my results in less than 48 hours. I will continue to use Urgent Hawaii services. I esp like the validated parking. Keep up the great work😘💕🎄

  • 5/5 Mailani S. 5 years ago on Google
    I honestly go here more than I got o my PCP because it's usually a quick wait time, and they really listen to you and what's going on. If I'm in need of medical treatment immediately, they're fantastic. At my usual PCP it will take up to two or three weeks to get an appointment and waiting in the emergency room takes forever and they don't always treat for everything you may need. They've always been super helpful, and taken my calls when I have questions about medications they've prescribed me, and they remember my history which is super helpful. I really appreciate this place. They also validate for parking, which is super easy. Parking is right under Wailana's coffee house.

  • 5/5 Marcus M. 3 months ago on Google New
    My telemedicine call with Dr. Jose at Adventist Health Urgent Care was fantastic. Dr. Jose was professional, knowledgeable, and compassionate. She listened to my concerns, explained my diagnosis clearly, and answered all my questions. This experience reaffirmed my trust in telemedicine. Highly recommend Dr. Jose and Adventist Health Urgent Care for virtual healthcare.

  • 5/5 Teresa R. 4 months ago on Google
    After figuring out that only one side of the door was unlocked, we were very pleased with the top-notch care we received. We were in and out very quickly and reassured by the “common cold virus” diagnosis. They quickly tested our five year-old for flu and Covid, both negative. Thank you Joanne and Dr.Jun!

  • 5/5 Leah C. 4 months ago on Google
    Dr Jun C was great!! Got in quickly I mean like 10 minutes quickly and the dr was very informative and friendly and made me feel better instantly! Gave me my medicine and am feeling great now!! Thanks Dr!!!

  • 5/5 Roderick C. 4 months ago on Google
    The front desk was patient and courteous. The nurse who attended me has an incredibly gentle hand. Barely felt anything. Great experience.

  • 5/5 Kimalar C. 5 months ago on Google
    ClarieMae, MA was very gentle and funny. She made me feel very comfortable. Dr. Christy Jun showed compassion and educated me on getting the proper rest needed.

  • 5/5 Michael C. 10 months ago on Google
    Just relocated to the island and had to see a doctor about a dog bite I had received the day after we landed. The staff was very polite and the doctor was extremely respectful, helpful, and knowledgeable. She examined me—concerned about an infection, she prescribed antibiotics. I was in and out within 30 minutes. Now that I live here I will definitely be going back for any illnesses until I find a PCP. Thanks.

  • 2/5 eulalie b. 2 months ago on Google • 1 review New
    Already the prices for a consultation are very high I would have liked my doctor to give me antibiotics for my ear infection which did not cure I had to make a second appointment. It’s not because we are from another country that we cannot be well taken care of.


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