Concentra Urgent Care image

Concentra Urgent Care

Medical clinic Physiotherapist Urgent care center Occupational health service

One of the Most Reviewed Medical clinics in Honolulu


Address

545 Ohohia St, Honolulu, HI 96819

Website

www.concentra.com

Contact

(808) 831-3000

Rating on Google Maps

4.20 (1.2K reviews)

Open on Google Maps

Working Hours

  • Thursday: 7 AM to 5 PM
  • Friday: (Good Friday), 7 AM to 5 PM, Hours might differ
  • Saturday: Closed
  • Sunday: (Easter), Closed, Hours might differ
  • Monday: 7 AM to 5 PM
  • Tuesday: 7 AM to 5 PM
  • Wednesday: 7 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: wait (24) staff (23) drug (21) test (20) people (13) time (13) process (10) minutes (10) room (9) waiting (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Obie T. 1 year ago on Google
    I want to give this place a better review, but I honestly can’t. The staff is exceptionally slow, there is no communication, you’re not allowed in the lobby and have to wait outside where there is not ample seating. The process is excruciatingly slow. 45 minutes to get a cup and urinate in it. Not sure if this is a management/operational issue or if it’s just the same stuff as always. Horribly inefficient for no obvious reason. **update: My Friend asked if he could provide the urine sample and was told “they are not ready for your sample.”…… it’s a cup and a room. 🤦🤷
    6 people found this review helpful 👍

  • 4/5 Donn A. 1 year ago on Google
    Check in was smooth. Was placed in a preliminary waiting room. Then 8 of us that were doing drug testing were lead into another waiting room. I waited about 15 minutes until they had 8 people before moving into the other room. I was number 4 as we checked in. Strangely enough we were going in order until it was my turn and then everyone else that checked in after me went before me. So in that group I ended up going last. Total time spent there was about 40 minutes to do a 5 minute drug test. The technician was very polite and explained the process clearly. Greeted me politely after I left.
    2 people found this review helpful 👍

  • 3/5 cherry m. 1 year ago on Google
    The faculty was neat and clean, and infection control precautions were observed. However, like many places, they were understaffed and many people with various needs had long wait times whether it was for a physical and needs a provider appointment, pre employment labs, follow up visit only, workers comp, etc. In efforts to prevent too many people in the wait room, some had to wait their line on the grass, or side building, so they don’t miss getting called when it’s their turn. Staff were professional, and try to do their best. Might alleviate some if there was a digital or manual posted board that says who’s next in line.
    1 person found this review helpful 👍

  • 2/5 Tavita J. 1 year ago on Google
    Honestly the staff was great, the PT was great, the doctor wouldn't give me an x-ray and I was out of work for 6 months. I don't like writing bad stuff about places but I feel my claim was not dealt with properly by my doc and the wait time was mostly crazy
    1 person found this review helpful 👍

  • 1/5 rebecca h. 1 year ago on Google
    I arrived at Concentra and was surprised to find it’s an urgent care clinic that is doing lab work such as drug testing right there at the site. There were a lot of people waiting including inside extending to the outside. It made me feel very uncomfortable to have to wait with a lot of people in this COVID times. We were put into groups of about 7-10. They let us into this room where the first group was still waiting, we had to mingle with the first group and there not enough seats and had to have some people sit or wait in the hallway. Then I sat for about 11/2hours with a bunch of people before they called my name. I was instructed to leave my backpack unsecured in a drawer and was given a cup and led into this bathroom that didn’t appear to have been cleaned after the last use by another client. The bathroom was shared by male & female clients, one bathroom for everybody, how nasty. I felt rushed to get the sample and leave as they were shutting / closing down. I would never go there again if I had a choice. But unfortunately this was for my work. Bad choice of a clinic/lab. Total waiting time 2 & 1/2 hours!!! For a simple drug test wheee you submit a sample of urine.
    1 person found this review helpful 👍

  • 5/5 Ofa M. 1 year ago on Google
    Came to pre-employment drug test and TB test. There was essentially no waiting, I was received warmly by staff, quickly processed for both items. I called with questions about whether my TB test could be read an alternate site due to bad weather conditions possibly preventing me from getting there on time, staff member informed me she could fax paperwork to a healthcare provider near me. It needed up that I didn’t have to do that but it calmed me to know it could be done. When I did arrive the staff who took my call remembered me and warmly said “you made it!” She recorded my results, made me a copy when I asked, and I was out the door in literally less than 2 minutes. Great experience with this site or I wouldn’t have taken the time to leave a review!
    1 person found this review helpful 👍

  • 4/5 Donna M. 1 year ago on Google
    Staff was pleasant. Dr. Johnson was very kind. But the wait was very long. I was there around 8:30am and was done about 12:30 for a physical. The first time I was there on 5/20/22 it was also kind of a lengthy visit. And no more physicals that day. Had to return on Monday. But overall it was a thorough visit with the staff and doctor. The office itself was a bit warm but could have been me a little nervous just having to enter a clinic/ doctors office. As I often am whenever there is a medical visit to any office.
    1 person found this review helpful 👍

  • 4/5 Lamar W. 4 months ago on Google
    The wait was a bit lengthy. Overall I was impressed by the service and friendly nature of the staff members. They were very helpful courteous and kept my best interest in mind. The assistant behind the desk with the raiders jersey went out of her way to make me feel comfortable and ensure I was taken care of. The xray tech Mercedes made sure that my x-rays were quick and simple. Usually shots are painful but they took a lot of vials of blood and the process was easy and painless. Much appreciated.

  • 5/5 Helen F. 5 months ago on Google
    I was there less than an hour. It was quick. I appreciated the quickness of the services, I had just gotten off of an over night shift and really wanted to go home shower and sleep. Mahalo for your quick service.

  • 5/5 Matt M. 1 year ago on Google
    Went in for a physical and drug test for a new job. Everyone was nice and everything went smoothly. My only complaint would be the long wait time (3 hours), but overall can't complain.

  • 5/5 Jazellyn K. 1 year ago on Google
    I am starting a new position in the company I work for and I had to do a drug test. The company scheduled an appointment with Concentra to get my drug test done. However, the first time I went I was just getting over the flu and so I was unable to get my drug test done. The woman who did my application and prescreening said I couldn’t do it so I let my company know I had to wait till the 31st of August in order to do my drug test. They were able to reschedule my drug test for the 31st. Since I went in the morning the first time and there was a lot of people I decided to go around 2:30pm that day. Quick and easy check in. Make sure you have a mask before you go here otherwise you won’t be able to go in. I was apart of a group of 4 and even though I was the last one it was fast. Once it was my turn it was super quick and I could go. For the amount of people that go there I was surprised for how fast the service was plus how much more Concentra offers aside from drug tests. Thank you Concentra!

  • 5/5 Joy A (. 7 months ago on Google
    Had to do a job required drug test and found the Concentra location to be easiest to work with. Appointment : They don't need an appointment as long as you're willing to wait a bit. The wait was all of 5 minutes after I filed out my paper work. Once in the back, the testing took another 5-10 minutes between securing the specimen, confirming your identity, you confirming your specimen before they bag it for transport to the lab. Parking: Free parking lot with easy in access. Can't beat that in O'ahu. The people: From the front desk to the testing area, everyone was great at explaining the what why and how. I didn't expect to know that my specimen is going to be packed and shipped to the mainland lab via the next FedEx pick up; and that it would be leaving in "today's pickup" and arriving tomorrow in the lab; and that it would take 24-46 hours to result, and the result sent directly to the ordering company 24 hours later. That the whole process would normally take 72 hrs from the time the specimen arrives at the lab, etc, etc,. These were all told to me unsolicited. Those are important details. The facility: does more than drug tests. They are an Urgent care facility by the airport. Convenient. They also do Physical therapy, Workman's Comp stuff etc. Check out their site.

  • 1/5 harold p. 4 months ago on Google
    Twice been there and they can't find the fax request from my company. I asked them to check my name. My company name my ID and for 17 years l go there and they don't have my name or our company name. Terrible front desk. At least the doctor was nice. I have to come back the following week and same thing they still can't find it. My boss have to send me text to show them personally.

  • 5/5 corrie l. 1 year ago on Google
    Went in for drug screening for a possible job. Walk-ins are welcome so that was great. Must wear mask. Staff was helpful and although full with other clients, everything went smoothly. Lots of parking too

  • 3/5 Avea T. 1 year ago on Google
    My visit experience was great. Surprisingly I didn’t have to wait long. I wasn’t even done with my registration form and they were ready to take me back to be seen. Once I got to the second waiting area, I also didn’t have to wait long. But I could hear the MA complaining about receiving another walk in. The clinic closes at 4. And it was around 2 that I had gotten placed in her waiting area. I understand the stress of working in the clinic can be hectic but I felt like such a burden that I began to nervously hurry the process so I could be out of her hair.

  • 5/5 Kawiki C. 3 months ago on Google New
    Great staff as always. The wait(which sometimes can be awhile). But my coworkers and myself were in and out in about 30 minutes, all together.

  • 2/5 Tiana S. 1 year ago on Google
    The customer service was good, but the wait time was way over two hours just to take a drug test. And they didn’t let you know that the waits were going to be that ridiculous either. No one checks up on you. And I, myself and many other people there were getting super restless. No water, nothing to snack. Dehydration plays a major factor! And I overheard a nurse saying that they are low staff and only have two workers doing the drug test. If that’s the case, inform people that the wait times might be longer than usual. It didn’t matter if you had an appointment or not. It’s pretty ridiculous. Worse experience I’ve ever had in my life!!! And they only I gave them 2 stars was because they were nice. But truly, they shouldn’t get any. I had the worse headache after this due to dehydration and had to rush to find something to drink fast. It’s pretty disappointing.

  • 3/5 Adina T. 1 year ago on Google
    Check in and triage staff were amazing! The nurse that did my vision test and drug test was great! I waited over an hour to get in a room. The last medical assistant that took me to the exam room just pointed and slammed the door, took the dr over an hour to see me after waiting in the room and when he did it lasted all of 3 minutes.

  • 1/5 Ryan H. 4 months ago on Google
    The check in process to too complicated for routine visits. Too time consuming for no reason. The same service at other companies consistently takes less than 10 minutes. Concentra is at least 20 minutes, up to an hour and a half. People have lives outside of Concentra care but they don't seem to understand that.

  • 5/5 Brayden K. 3 months ago on Google New
    It was fast and easy although when I had to fill out the application I couldn't do it since my email and phone number never received anything.

  • 1/5 Jennifer G. 1 year ago on Google
    Definitely need to hire more staff for check out should not have to wait over a hour to check out after being seen Other times they have called left a message to return call but no one ever answers the phones can’t get any help in person either. Doctors are good once you see them but it amazes me how many are standing around while one lady checks everyone out, definitely need to hire more staff and get better system in place

  • 1/5 Sunnita J. 2 years ago on Google
    The staff provided excellent care, although there is something incredibly wrong with how their productivity is executed— I arrived at 0730 in efforts to get a simple pre work health screening. It took 3.5 hours to be even be seen by the physician for my physical. There was also no disinfecting of chairs, after public/patient use. It is currently 1110 and I must wait in order to be “checked out.” The timeliness, and tidiness of this facility is non existent. The 5 star reviews are definitely automated, and fake.

  • 5/5 Ashley F. 1 year ago on Google
    I have visited this location a total of 4 times and each visit was better than expected. I dislike doctor offices but the staff makes the process so much smoother than previous experiences I've had at other facilities. The staff makes all the difference. They are quick and to the point. They do their best to move everyone along and they make you feel comfortable in a potentially uncomfortable situation. Mahalo to the staff for making work injuries a little more tolerable.

  • 4/5 Violet H. 1 year ago on Google
    Pretty average experience but better than I was expecting based on the Yelp reviews for this place. I went for a pre-employment drug test. Personnel were nice enough. Estimate of wait time was reasonably accurate. It wasn't ideal having to wait an hour with a full bladder, but it was not unreasonable. The movement through the process was smooth and there were no hiccups or issues.

  • 5/5 will j. 1 year ago on Google
    My visit for a urine test was quick and easy. No long waits and only minimum paperwork to complete. The staff was pleasant and efficient. All around good job!

  • 5/5 Brian W. 1 year ago on Google
    It's a nice and clean facility. The staff was very courteous and professional. I have a physical exam, drug screen and fit test but I didn't make an appointment. They were able to see me and get everything done even though that I showed up at 4pm and they close at 5pm. High efficient organization. Good job guys. 👍

  • 5/5 Bijan T. 1 year ago on Google
    All staff are extremely professional and polite even though they are extremely busy handling a lot of paperwork and patients and on the phone. I went in for a fast approaching medical due for my employer where I have to ship out soon and they sped up the process though making extra phone calls to speed up the process above and beyond customer service that I was expecting. I believe the front desk office managers name was Lorna P and she like the rest of the team are great, highly recommended going here.

  • 1/5 Joanne G. 2 years ago on Google
    The skinny young guy was very rude and expected me to know what i was doing like yes i can actually put away my personal belongings and whether to stay next to him or he wants me to go back to where i was sitting and wait for him there. He can talk but he was acting like a mute person. His customer service was very poor. Like he didn’t want to be there. He looked like he was dragging himself when he walk. Other staff was nice except this guy.

  • 5/5 Scott L. 2 years ago on Google
    The place was clean and cool. The staff was friendly and respectful. They were knowledgable, and answered all my questions. I was able to do what I needed quickly and efficiently. Yes I would recommend them to others. Scott

  • 5/5 Jacob T. 2 years ago on Google
    Great customer service! The employees knew what they were doing and had safety protocols in place, and the wait was not long at all. Plus, it was a friendly atmosphere. I would highly recommend Concentra to anyone.

  • 5/5 Domenick S. 2 years ago on Google
    Went for a pre-employment drug test. Process was quick and easy with many people staffed, and staff were very friendly. 10/10 would pee in a cup again here

  • 1/5 Joe V. 2 years ago on Google
    Is there a reason why these guys don’t pick up phone calls? These guys are terrible.

  • 5/5 ron w. 2 years ago on Google
    Very fast and organized!! Great costumer service.

  • 5/5 Diana M. 2 years ago on Google
    Very organized Covid precautions in place and friendly staff


Call (808) 831-3000 Open on Google Maps

Trends



Last updated:

Similar Urgent care centers nearby

Tripler Army Medical Center image
1
Tripler Army Medical Center
Medical Center
😠 I understand this may be a department specific issue I’ve been dealing with but the frustration level is so high I can’t give this anything but one star. As a military spouse the life comes with the understanding that military health care is down right awful when it comes to scheduling, getting thin...
2.90 (423 reviews)
Revibe Men's Health by Universal Men's Clinic image
2
Revibe Men's Health by Universal Men's Clinic
Medical clinic
👍👍 Revibe Men's Clinic is very clean and professional! The staff was welcoming and made me feel very comfortable. Jon was very knowledgable on what I was coming in for, he was very patient with me and gave clear instructions on my prescription. The doctor who I met with was also very professional and e...
4.90 (240 reviews)
NIU Health Urgent Care - Executive Centre Hotel Honolulu image
3
NIU Health Urgent Care - Executive Centre Hotel Honolulu
Urgent care center
👍👍 I was really greatful to Nui urgent care that they resolved my problem with my ear itching and ear ringing.I have this problem for almost a year and I’ve been with 3 doctors already. And really I’m so glad I went to their clinic at Downtown near Ross. Problem solved with my ears. Thankyou So much to...
4.80 (204 reviews)
Thrive Med Spa & Wellness image
4
Thrive Med Spa & Wellness
Medical spa
👍👍 Everytime I visit Thrive Medspa, I always leave satisfied! Dr. Sanderson and his staff are welcoming, knowledgeable, and professional. I saw Fay on 11/21 and has a great experience. I will definitely be back!
4.90 (190 reviews)
Doctors of Waikiki image
5
Doctors of Waikiki
Urgent care center
😠 This place refused to take anymore patients at 11:20 PM when the hours clearly stated they closed at 12 AM, even though we were already there. They should just change their hours and say they close at 11:30 PM if that's the case. What kind of doctor refuses to see patients 40 mins before closing tim...
4.10 (165 reviews)
Last updated:
()