Let me preface this review by saying that I actively avoid seeking medical care. I had medical trauma in my mid-20s so I have a lot of anxiety in medical facilities. If I show up to get treatment from a medical professional, it is typically to appease a concerned loved one or I can no longer manage my symptoms on my own and need professional guidance. That being said, this was the worst, most dehumanizing urgent care experience I have had. The doctor I saw at this facility does not belong in a patient care setting. She was instantly dismissive of my reason for being there and had a hostile demeanor. She actually rolled her eyes when I was describing my concerns and told me not to pay so much attention to my symptoms (after a previous healthcare professional specifically told me to monitor them). She shut down every question/concern I had so abruptly that I froze and was unable to continue advocating for myself. She did say she would order a test, but noted that she didn’t think it was necessary and then left the room without further discussion about alleviating symptoms, possible medications to try or what I’ve already tried, or even non-medication ways to help me feel better. Upset that I had wasted both my time and very limited energy, and frustrated that I was dismissed despite feeling so miserable for the past 4 weeks, I started crying and gathered my things to leave. Another employee noticed my distress and got the manager of the clinic, who invited me to sit down and discuss what happened. Unfortunately, by this time I was both physically and emotionally depleted and I just wanted to go home. He offered to get the doctor to discuss what happened, but I was not comfortable being in her presence again and, frankly, was too exhausted to engage in a rational, semi-confrontational discussion, so I declined and left. This was my first Queens Island Urgent Care visit - I usually go to a different clinic downtown, but this facility was closer to my home and I was too sick and exhausted to drive far and deal with downtown parking, and I didn’t have anyone else to drive me. The wait was about 1.5 hours, which is what I expected for an urgent care facility. One star for a clean facility, easy parking and courteous front desk and nursing staff, which almost balances all the negative stars I would rate my experience with the doctor.

I used to come to this urgent care often and was never disappointed. However the past two times I have come the doctors have been extremely fast with their exam and have not even given me treatment that helped my issues. Most recently Dr. J Ooi spent all of 1 minute in the room with me coming in and out about 5 times to get information that she forgot to look over the first time. Her care was borderline patient negligence, dismissed my concerns, and then sent me out with two separate antibiotics. Over prescribing without proper examination is exactly how super viruses and bacteria are created. I will never be visiting this urgent care again and am disappointed with what it has become.

Don’t come here if you have a choice!!!!!! The front desk people are very rude and unprofessional!! They were mocking and talking behind a patient back to entertain themselves. They need to be retrain and learn to respect!!! The clinic was over booked. My appointment was at 9:40am but I waited 2 hours later to seen by the doctor. What was the appointment time for?!!! They need to set the right expectations.

I went there at 8:30am in order to take pre-travel COVID-19 test for my inter island travel. They told me to come back at 11:00am since they would start doing the test at 11:00. Yes this was written on the sign. Then when I came back at 11:00am, they told me they were not doing this test for inter island travel. What a wasting of time! However they also told me right place where I could take this pre-test!

This is a sorry place to go for urgent care. I took my great grandson here for a cough, vomiting. We got there about 9 am and watched a hundred people walk in after us and be served before we were called in. The doctor looked like he was 90 and was rude to us accusing us of waiting too long to bring the baby in. He said the baby had ear infections and pneumonia and sent us to the emergency room where we waited another 4 hours to be told he has neither ear infections or pneumonia. This is so disappointing since queens wants to be the only provider on the island but obviously they don't even have good physicians to have in urgent care and was sending everyone to the E.R. because the doctor isn't capable of making a diagnosis. They can't even do x-rays so why is it called urgent care if you have to go to the hospital for any little thing it doesn't make sense skip this place believe me it's not worth it a regular general practitioner is much better

Get ready to wait over an hour, we'll over an hour and have more exposure cuz there is a lot of people, hardly any seats to sit. Was sitting on the ground... People who have came in a hour after me went in and out. More than one person. I just came for a doctor's note. 5 mins or less. I'm always an overall considerate person. But over an hour, for just a quick look!? Yeah so not worth it. Go to your regular care doctor.

The Doctor was EXTREMELY HELPFUL and VERY NICE but the lady’s at the front desk did not seem to have genuine care for myself or other patients. Almost as if they are like “ He doesn’t look sick too me no need rush.” I was very displeased with their stern approach they may have as well been filing their nails while taking my medical info in on my time to get examined at by the doctor for urgent care , then they practically push you out the door like clock work.

As a healthcare worker my experience with bringing my children to be seen here has been when tripler does not have acute appointments due to DHA(DHA IS TERRIBLE). This urgent care can appear to be polarizing due to regular people not understanding the triage process but the front desk staff is very courteous and professional and the providers and nursing staff have always taken great care of my kids during our visits. It is a clean facility and although urgent care has a limited scope, they provide excellent care here.

Child has an ear infection. We arrived 25 minutes before closing to an empty waiting room and we were told they were at capacity and turned us away. Child is now crying and screaming in so much pain. Do better.

I don't do reviews unless a place is really bad. This place is really BAD! This clinic is incompetent with Workmans Comp cases. Transfer your case to your PCP right away or find a some place else to handle your Work injury. Waiting 12 weeks now for appointment with Orthopedic Surgeon. Found out Orthopedic Surgeon was waiting for Work Comp approval from this clinic but never received it because was sent to the wrong place and filled out incorrectly. I won't get into how rude the person was when I called inquiring about my referral to Orthopedics. I guess if you work for the largest Hospital in the State you don't feel you have to try very hard. I suggest you visit a smaller owned Urgent Care. They'll probably have more compassion and try harder to help their patients receive timely treatment and care. "To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai'i." What a bunch of BS. All about the money now days. Lost the ALOHA!

Waiting was soooo long.. My husband checked in at 12:50pm and he only got called to go in after over 2hrs. And when he got in - he waited awhile(again) for the doctor to see him. It was already 4:32pm when he checked out. This is ridiculous! It’s even worse than going to ER. I hope we will never have to go there again. This was a very disappointing and frustrating experience…😏😠

The front desk was super polite and the wait was very short. The doctor was rude and told me I did not have mastitis. This is my second time with it I know how it feels. She was very rude and had a very unprofessional attitude. Asked me how I knew it was mastitis and asked me what caused it. I said I don't know I'm not a doctor and apparently I don't know my own body.

This clinic got us in and out quickly. The waiting room is clean and the staff was incredible with my sick 2 year old. I will use them again in a heart beat.

Don’t come here for a ‘fit to fly’ letter My wife and I came here from the airport after she fainted on a plane before takeoff. She recovered quickly and felt fine, but the airline staff told us we needed to get a ‘fit to fly’ letter from a medical professional before they would let her on the plane. The medical professional at the airport told us about this urgent care facility that was close to the airport, so we got an Uber to take us there. We did not have to wait very long before they did several tests and didn’t find anything wrong – which we thought was good news. When we asked for a ‘fit to fly’ letter, however, the doctor became nervous and wanted to run more tests. The EKG equipment they used wasn’t very accurate so the doctor thought she might have heart problems (yikes). She called the hospital to get a recommendation from a cardiologist, but was having a hard time getting through. Hours later it became clear that this doctor would not be comfortable giving us the letter, so we went to the emergency room. We waited four more hours for several rounds of tests, before they told us that my wife didn’t have any problems with her heart and was fine. Once we were able to see the doctor, we were out with the letter in 10 minutes. The staff at Queen’s Island were very nice and tried very hard to be helpful, but at the end of the day they ended up causing us lot of stress about phantom heart problems, soaking hours upon hours of our time, and costing us thousands of dollars in emergency room tests. I’m sure they are good for some things, but do not come here for a ‘fit to fly’ letter.

If I could rate 0 stars, I would! We took our 8 month old daughter here & arrived at 1:58pm, when we arrived, there were only 3 people waiting to be called in. There were about 6-7 families that came after us & they ALL got called in before us. My daughter was the only baby there coughing up a storm & crying in pain & she still wasn't seen. It was 3pm & we were in the waiting room with 2 other families, I went up to the front desk & asked when we would be called, he said "you guys are 3rd in line" I was furious. Another family that came in after us got called in & she was nice enough to tell the nurse "they were here before us, can they go first" the nurse said "I'm sorry we go in the order people check in" she told them that we been waiting for hours. Nurse looked at receptionist & they both looked like they didn't know what they were doing smh. We left that place & went straight to Kapiolani ER where we didn't even wait an hour to be seen. Queens is my kids hospital & they were all born there but the urgent care is something else & doesn't deserve to open with the way it's being run by these so called nurses. By the way the other reviews are, they should shut down already.

I took my mom in for stomach pain ,we were the second one there. 4 more people came after and they all got called before my mom, I had to ask the two girls in the front desk whats going on they said that she was next. They were playing stupid that they still doing her paper work. I would NEVER recommend them at ALL!!!. THEY NEED TO GET FIRED . So unprofessional. I'm glad they aren't working for me in my company I would tell them move to the mainland where there is no fricken ALOHA!!!!!

Went there as a new patient due to MVA treatment. Waited for almost an hour. Had to leave because of a meeting. Asked the front desk to text me to give me a new appointment for next week. She said we don’t do it. Never offered to schedule a new appointment. Disappointed from such a prestigious and top class organization as they are part of Queens Medical Center

I was happy with the service and care I received here today. All the staff I interacted with were respectful, patient, and efficient. Considering the waiting room was full, I was impressed how they they managed to keep a good flow of intake and admitting patients. Once I was in the room it was no waiting, I got a strep test and a Covid test. Now, I will say I had been to this location in the past, twice in the last two or three years when I thought the service was just okay. In this previous visits, staff were not as friendly or efficient. But it seems like things have changed for the better. Thank you!

8/13/2021 whoever the receptionist was that she was very rude. Very un polite the way she ask question from patients very unwelcoming. Ruins the reputation of the clinic 🤷🏽‍♀️

Closed for construction until July 9th.

I had to been seen there after falling off of my skateboard and injuring my ribs. The moment I walked into the urgent care, the staff was very welcoming and thorough. I was seen by Dr. Ottosen, who was very kind and caring. I had a few xrays done and indeed it showed a broken rib. She said that the radiologist will have a further look at them. The next day, they called me to let me know of the findings after the radiologist had a look and luckily there were no other broken ribs. It's very reassuring to have the follow up call. Two days later, I received another call asking how I was doing since being seen there and I really like that kind of personal and caring effort to see how I was doing. I HIGHLY recommend this urgent care and am glad that I chose them with all the choices I have of other urgent care clinics around. Thank you very much Dr. Ottosen and the staff for your great compassionate and excellent care I received. I will most definitely go back again should I need medical care that doesn't require an ER visit. Thanks again for the excellent care I received and keep up the GREAT work. Hopefully, I won't be falling off of my skateboard that requires me to visit you all again.

This is the worst clinic I’ve ever been. We went here hoping to get my kid's TB clearance for school. I waited 3 hours and was only given a risk assessment form - not even an answer from the "Physician" if we should get TB testing or not. She said that it's up to the school if she needs TB testing or not based on our answers. I insisted that it should be a THE DOCTOR'S decision but they were still firm about not doing the TB Testing. The risk assessment form also indicates that we need TB testing if we answered YES to any of the questions. I don't know what this clinic is thinking. If they have common sense or if the doctor is a real doctor. A normal person knows that the decision should come from the doctor and not the school if she needs TB testing or not. Unorganized. Unprofessional. DO NOT GO HERE. Look at other reviews as well. Update: We went to a different Clinic and was given the risk assessment as soon as we checked in and everything done in under 10 minutes.

I had a good experience here! Front desk was friendly and helpful. The doctor was thorough and listened to my concerns. I got 2 X-rays done and was in and out in a bit over an hour on a Saturday morning.

They made us wait for 1h 30m before calling us into a room. There were only two people ahead of us. Then they took about 30m to send in a doctor to talk to us in the room. This was a worse wait time by far even when compared to a busy ER Room. As for the doctor, they seemed okay professionally.. no complaints. But seriously it's a slow running place!

Called ahead at 11:00AM, they said they close at 8:00PM. I get there at 11:30AM and they are closed. What a fail clinic. If your going to change your individual hours of operation, you need to let people know.

I visit this urgent care at 7 pm and they won’t take me, but they will close at 8pm. They said that they have 5 patients before me. They asking me to go ER but definitely I’m not on emergency situation, I explained it to them, then the front desk tell me to return the next day. I can’t wait the next day I went to Palimomi ER instead. What I understand is if 8:00pm you Guys can not accept any services anymore. I called Queens Urgent Care Ewa beach they tell me same thing..”we are on divert right now”. You might wanna change your service time to 8am-7pm so people don’t go there when you guys claim you still providing services. At Kaiser Kapolei, I brought my parents and Granpa same time at 7 pm and passed 7 pm multiple occasions they will see them, get x ray, lab test and go home with medications. Come on queens, please serve our people in the island with Aloha!. I hope Queens Ema is happy if she know what you guys doing..If you Guys short staff, Hire more. I hope some Managers from queens can read this. I trust you guys, you can figure out beta!

Great experience here from start to finish. I work in the healthcare field & I was really impressed with the entire staff. From the moment you walk in, doing intake & paperwork & throughout your entire visit, they really provide great service & take care of you. I saw Dr. Wendy Buras, she was very patient & kind & really listens. I came here because my pcp was unable to see me for an appointment. However, I'm glad I did. Would definitely come back again.

The waits are incredible long,they do not take appointments, yesterday i waited for 1 hour and 25 minutes in a examination room the aircondition was down...after that amount of time I walked out

Staff was extremely polite and the service was relatively prompt. The Doctor was outstanding and very personable. He made my daughter feel comfortable and did a great job with her splint.