Planet Fitness - Gym in Honolulu, United States



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Our Ranking

Address

1450 Ala Moana Blvd, Honolulu, HI 96814

Website

http://planetfitness.com

Contact

(808) 638-2212

Rating on Google Maps

3.90 (486 reviews)

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: 12AM to 10PM
  • Saturday: 7AM to 7PM
  • Sunday: 7AM to 7PM
  • Monday: Open 24 hours

Reviews

Frequently mentioned in reviews: machines (6) staff (6) clean (7) membership (8) time (8) people (10)

  • 5Robert Q. 1 year ago
    Visiting the island for 3 weeks on business and coming from a high end $160 monthly membership “Lifetime Fitness” Diamond membership. I can honestly say, I hesitated to choose Planet Fitness. I was quickly impressed with the customer service,… Flora, Chad and Scott were amazing…Just super awesome. 🙌🏼 The equipment availability id a 4 star, but over all very good. I was also very impressed with the included massage!! You seriously can’t beat this gym… you really get a lot for what you pay! I will say, this is not a get huge bodybuilder gym which makes it a perfect place for those looking to begin their workout journey and even light body building.

  • 5Laquisha G. 1 year ago
    This place is full of people but I have no problem getting the machines that I need. Everyone wipes down after use and the rotation is constant. I have great workouts.

  • 5Tino V. 11 months ago
    Finished my 4th week of strength training, 20lbs stronger on all machines, worth the 20/month! The hydro massage is a bonus.

  • 5Mr. G. 6 months ago
    I've always been nervous about going to the gym. I enjoy working out and lifting weights but I'm pretty self-conscious around other people. Wanting to boost my confidence and improve my health was a huge motivator for me to actually sign up at a gym. And then there's Planet Fitness where I actually feel alright about being around others while exercising. Mostly because it feels like other people there are in the same boat as me. I don't really feel like anyone's being judged there. At least not a lot. Also it's $10 a month and that's hard to beat lmao

  • 5Brandon A. 6 months ago
    Super cool place! I like it, new to trying to workout never been motivated to do so but the equipment makes it so much easier! And the black cards great you can tan and use the massage chairs!

  • 5Jeff B. 7 months ago
    You’ll be greeted by the staff the moment you step in! The place usually gets busy when everyone’s getting out of work after 5pm but you’ll get your machine with a little wait. The staff keeps the paper towels well stock and sanitizer bottles filled, there’s always two bottles in each station. And there’s always one near you. The floor is always clean and you’ll see the staff sweeping and keeping the areas clean. Locker rooms and bathrooms are clean also.

  • 5Amber L. 6 months ago
    Came back because I havent been going to the Gym for awhile and I had a few issues going on with my membership. The front desk people had greeted me, and made me feel welcome. Leinaala had helped me restore my membership with no problem in minutes. Her customer service was excellent! Very attentive, and helpful! As my first time back, I would say that the staff seems like they have been diligent as far as maintaining cleanliness.

  • 5Byron J. 4 months ago
    This is a great location. Facilities are solid as all PF locations. Very clean and everyone has masks and is wiping machines. EVERY person at the front desk has been nice each day over weeks. Manager addressed one situation that came up VERY well. Super impressed and any time I am in Honolulu will be very comfortable coming here - 30 year old man

  • 4julio r. 10 months ago
    If you are from another club make sure you have your barcode ready or have your account number. I had to call my home club to get this info as I didn't have my barcode handy. Other than that club seems kinda small for a city of this size. There were alot of people working out and masks are mandatory at the time of this post (9-17-21)

  • 4Chad Norris- High Desert D. 2 months ago
    We used this gym for the week we were in town and it was an easy process to sign up and the cost was reasonable for the short time, which is essentially the monthly fee. There are a lot a machine and only a few racks of free weights but still a great place to maintain a work out when traveling.

  • 4E. 1 year ago
    Overall compared to the PF's in the states it maintains its quality. 2 downsides that are minor would be no chargers in the outer lockers like most locations have. The stretching area is ridiculously small. Overall good experience.

  • 4christian p. 1 year ago
    Has more treadmills than any other machine it's more open so for some that want privacy there's not rooms for workouts like other planet fitness... Staff is friendly and people are polite there though

  • 4c t. 1 year ago
    This gym is definitely a smaller gym than most. It only has three smith machines and it does get very busy so you will need to wait. Cardio did not seem too packed but the weight area did have a lot of people. Way better than a hotel gym but make sure to come with time! Bathrooms were very clean, floor around the gym was very clean, and front staff was friendly.

  • 3Brian N. 5 months ago
    Overall price is very reasonable for a gym. Affordable for most people even on a limited budget. Out-of-order machines are worse than expected. I am slightly annoyed that machines are not kept up to standards, but I understand the covid restrictions on their profitability. I'm hoping maintenance will improve as restrictions are relaxed. I would recommend this gym to family and friends

  • 2David L. 1 year ago
    They make it a major pain to end your membership. Be aware it needs to be done in person or in writing by the 10th of the month to avoid billing. Nobody will make this clear when you sign up even when you tell them you are only in Hawaii temporarily :(

  • 2Carly O. 1 month ago
    My biggest complaint is that the gym is filthy. When doing lunges, if my knees lightly brush the ground, they turn black. The mats are not clean and the spray bottles/paper towels that they offer seem to make the grime even worse. The AC could also be turned down way lower given how many people are in there at any given time. The weightlifting area is always super crowded even at non peak hours and there is very limited space to do any sort of circuit or mat workout. This gym should be kept much cleaner, especially given the fact that we are still in a pandemic... I only joined this gym because there is only 1 tredmil at my apartment.

  • 1R. 5 months ago
    Absolute horrible experience by the “manager” running this location ; •1. I was rudely approached by an employee which had stated/claimed to be the shift “manager”, she had an unacceptable attitude & horrible mannerism, she rudely demanded that I put my mask over my nose after it slipped down after a set. •2. As i departed the gym, I went to the desk to sign into the “spa” to use the hydro-machine. I was immediately & rudely approached by the same impious & blank rude “manager”, after confirming my 2 black card memberships & 1 classic membership, she intermediately refused all entry to the spa with her instantaneous bad attitude, despite the fact that I provided not 1, but all 3 of my memberships. It’s completely unacceptable & below standard to have such an interloper running your business, Nobody should be treated with such disrespect I received, hence I cancelled all 3 memberships. She is mentally un-fit for such an occupation & a Complete Slob, her actions showed are disgusting. Spencer is an absolute Legend, Spencer shows all clients above-standard respect, world class customer service & overall good for business! I believe she needs to be replaced by Spencer.

  • 1Reiley H. 5 months ago
    Still haven’t received the help I deserve on my billing issue. $60 in unjustifiable overdraft fees, my bank said they set it up incorrectly which is why it wasn’t able to pull from my account. I signed up for this membership in hopes of raising the quality of my life at little expense only to have them take $140 from me in two months. I’ve only had one quality workout because they are non stop busy I’ve come in at many different times of the day. I’m completely disappointed and cried today out of frustration.

  • 1Alyssa M. 4 months ago
    UPDATE: I reached out to your member services team at the same time I wrote this review and have yet to hear back from them. Terrible service to the end. I’ve been coming to this planet fitness since it opened (whenever I was back in town), and have never had a problem or asked for anything. I liked how affordable it was and how nice the staff was. However, I came back home for rotation last month and got sick the last week of Feb, so I couldn’t come in to cancel my membership before March 1 and got charged the annual fee. I’m still a student so $40 is a lot, especially when I used the facility for less than a month. I know it’s policy to charge, and it’s my fault for canceling do late, but the worst part about this is I’ve tried to call multiple times and the manager REFUSES to even talk with me. Absolutely no customer service. The first time I called she was supposed to call me back, but she had another worker do it. Then I tried to call again the next day and she still refuses to come to the phone. She’s more interested in making money I guess than helping customers. This is unacceptable behavior for a manager of a business. I will add though, the other ladies I talked to were apologetic and helpful. It’s a shame because I enjoyed coming here. I recommend people look at other gyms because it also gets really packed especially if you’re looking to lift weights, and you’ll be treated a lot better.



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Last updated: 2022-07-27