1/5 rich p. 2 years ago on Google
VERY
IMPORTANT
TO
READ
UNTIL
THE
END!!!
The
male
trainer
there,
is
not
customer
service
oriented.
they
don’t
follow
cdc
guidelines,
it’s
not
enforced
or
consistent.
Sign
indicates
when
a
staff
member
is
on
site,
went
twice
no
one
around.
Called
the
number
left
messages,
no
response.
emailed
the
website
even
gave
bad
reviews.
no
response.
had
to
finally
call
aiea
only
to
find
out
the
recent
manager
quit.
no
staff
available
as
noted
on
the
door.
Not
a
very
professional
oriented
establishment.
bathrooms
can
tell
not
cleaned
consistently.
Been
trying
to
cancel
my
membership
can’t
get
in
touch
with
anyone,
the
apps
won’t
allow
you
to
remove
your
credit
card
on
file.
Tried
everything
possible
and
no
response.
maybe
this
will
trigger
them
to
respond
to
me.
so
i
can
cancel
my
membership
and
go
elsewhere.
update.
the
owner
jerome
emailed
me
and
said
this
Per
Jerome
the
owner:
Your
request
to
have
your
membership
is
being
denied
unless
you
have
a
valid
reason
outlined
in
your
membership
agreement.
What
agreeement?
where
does
it
state
that
i
can’t
cancel
my
membership?
i
stated
i
wasn’t
happy
with
anytime
fitness
management
and
services
they
provide.
I
complained
to
Ian
the
1st
manager
during
covid
that
the
staff
wasn’t
following
health
guidelines.
i
gone
in
and
people
not
wearing
mask.
the
staff
doesn’t
enforce
it.
because
the
trainer
himself
wasn’t
wearing
a
mask,
and
the
managers
n
staff
aren’t
customer
service
oriented.
They
had
a
new
manager
recently
that
up
and
quit.
she
wasn’t
very
customer
service
oriented
as
well.
After
my
communication
with
jerome
the
owner,
i
can
see
why.
What
more
do
i
need
to
justify
my
reason
to
want
to
cancel
my
membership.
Jerome
the
owner
calls
me
and
says
“i
didn’t
read
your
whole
email.
i
saw
what
i
needed
to
see
and
i
called
you.
never
asked
if
it
was
a
good
time
to
talk
at
6:00pm.
i
work
nights
he
calls
me
during
my
work
hours.
did
he
even
take
that
into
consideration?
i
hung
up
because
he
wanted
to
meet
face
to
face
and
get
this
resolved.
i
told
him
no.
and
he
didn’t
like
that
answer.
so
i
hung
up.
i
have
that
right.
what
is
there
to
resolve?
i’m
not
happy
with
anytime
fitness.
i
would
like
to
go
elsewhere.
what
more
do
i
need
to
justify
me
wanting
to
cancel
my
membership?
i
advise
anyone
to
please
do
your
research
before
signing
up
with
anytime
fitness.
this
owner
owns
kaka’ako
and
Aiea.
they
will
make
it
difficult
to
cancel
your
membership.
What
valid
reason
is
needed
to
warrent
a
valid
reason
to
cancel
a
membership?
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