1/5 Brett H. 4 months ago on Google
I
am
unfortunately
dissatisfied
with
UFC
Gym
Kailua,
where
I
have
spent
thousands
of
dollars
on
memberships
for
my
family.
Our
initial
experience
was
positive,
but
we've
recently
faced
several
issues,
particularly
with
the
kids'
classes.
We
were
assured
by
the
sales
team
that
our
children
would
fit
well
in
the
classes
and
that
their
age
and
maturity
level
would
not
be
an
issue.
However,
after
paying
annual
fees,
signup
fees,
first
and
last
monthly
fees,
the
trainers
raised
concerns
about
their
age,
contradicting
what
the
sales
person
told
us.
We
brought
this
issue
to
Mike,
the
manager,
who
promised
to
schedule
and
perform
an
assessment
of
whether
our
kids
were
suitable
for
the
classes
and
mentioned
a
refund
if
not.
Unfortunately,
this
follow-up
and
assessment
never
happened.
Even
after
a
follow-up
with
Mike,
who
seemed
to
acknowledge
the
oversight,
there's
been
no
progress.
Further,
we've
encountered
additional
problems
with
the
class
instructors
who
have
rolled
their
eyes
at
my
wife
at
her
insistence
that
they
have
a
membership
and
were
told
they
could
join
the
kids
classes.
They
have
also
refused
to
allow
the
kids
into
the
class
on
one
occasion.
Repeated
attempts
to
reach
Mike
for
a
resolution
have
led
to
promised
call-backs
that
never
materialize.
I'm
hopeful
for
a
resolution
and
an
opportunity
to
update
this
review
positively,
pending
Mike's
response.
So
far
I
would
not
recommend
signing
up
your
kids
at
this
gym.
While
I
may
be
wrong,
I
am
getting
the
impression
for
a
number
of
other
reason
that
this
gym
uses
sleazy
sales
tactics
and
dodges
complaints
to
avoid
dealing
with
their
unmet
promises.
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