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T-Mobile

Cell phone store Cell phone accessory store Telecommunications service provider Internet service provider

👍👍 Staff is friendly, energetic, and helpful. Service is also top notch, and I saved a good 100 bucks or more by switching my 4 lines over from a previous carrier. The store itself is clean and in good order. After my family and I had left, follow-up emails were sent to us ensuring we were happy with... People often mention service, phone, customer, store, -Mobile, good, Android, phones, location,


Address

848 Ala Lilikoi St #117, Honolulu, HI 96818

Website

www.t-mobile.com

Contact

(808) 460-3794

Price rating

$$ $$

Rating on Google Maps

4.30 (49 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 AM to 8 PM
  • Friday: (Good Friday), 10 AM to 8 PM, Hours might differ
  • Saturday: 10 AM to 8 PM
  • Sunday: (Easter), Closed, Holiday hours
  • Monday: 10 AM to 8 PM
  • Tuesday: 10 AM to 8 PM
  • Wednesday: 10 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: service (19) phone (14) customer (13) store (12) -Mobile (7) good (6) Android (6) phones (6) location (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Chad M. 5 years ago on Google
    Staff is friendly, energetic, and helpful. Service is also top notch, and I saved a good 100 bucks or more by switching my 4 lines over from a previous carrier. The store itself is clean and in good order. After my family and I had left, follow-up emails were sent to us ensuring we were happy with our service and reps eagerly assisted with any questions or concerns my family had. The representative we worked with was Terese. Thank you!
    2 people found this review helpful 👍

  • 3/5 Sam K. 4 years ago on Google
    They took all the info to switch a phone from one account to another then said we had to finish on the phone. On the phone we had to do the exact same steps again. Suggest if you aren't buying actual hardware, try calling customer service first. It may save you some time and gasoline
    1 person found this review helpful 👍

  • 5/5 Merna M. 5 years ago on Google
    Special thanks to Tre for his patient assistance in helping us choose our new phone. We spent close to 30 minutes talking about Android devices and suddenly a thought crossed my mind that we had not asked about the Apple alternative. Tre took us through the latest in iPhones and showed us the quality and features of the camera on his own phone. I was surprised he was an iPhone user because he was so knowledgable on the Android phones that I thought he was an Android user! His guided tour of the Android OS, and his comprehensive comparison of many Android alternatives along with the iPhone equivalent devices helped us narrow down our selection easily, a normally daunting task. We appreciated his comparison of Google and icloud services, and how both had features which could address our needs. He hit the mark in addressing the specific reasons we came to buy a new phone. After about 45 minute of Tre’s time where he provided several scenarios and billing options on different phones as well as upgrading to different services, we departed with the intention of returning later that evening. Tre received us patiently, summarized our conversation on iPhone vs. Android and then proceeded to give us a detailed demonstration of our new phone after we made our selection. It was already past closing time yet Tre patiently explained and answered questions without even a hint of urgency in trying to close the store. We have been very happy with T-Mobile phone service because of our experience with excellent reception throughout the island and few billing or other issues. The customer service has always been very good. Tre exceeded that standard. We will be returning to him and this specific store to upgrade many more of our phones in due time. Thanks to Tre and TMobile!
    1 person found this review helpful 👍

  • 1/5 Mindi B. 1 year ago on Google
    Tried calling da store 3x b4 going down...but no one picked up even 2 say they're bz plz hold...that's part of customer service which they need 2 dfn8ly work on!!!

  • 5/5 Andrea C. 11 months ago on Google
    Excellent customer service. It's a busy store but the staff is right on it. Selina provided exceptional customer service.

  • 1/5 Duane T. 8 months ago on Google
    Finally wanted to take advantage of their Tuesday gifts but they were out. At least there was the anticipation. Unlike their reception which is always bad

  • 1/5 Joey R. 7 months ago on Google
    It must be a newbie handling my transfer from personal to business' got the run around from Jasmine at the store. she told me to call CRS so i can release. but that's done before i show up. all she has to do is look at it. i called business activation. and was told i have to go back the store. spoke with jasmine again and was told i have to call business activation. She doesn't know how to do her job. am i mad? am i mad?

  • 1/5 Alex E. 5 months ago on Google
    Poor customer service, went in to get a new phone. The receptionists (big girl) said she couldn't validate my account because of a last name change. Yet I had the phone number, valid ID, account pin number and credit card used for the account. Yet this lady said she can't help me because the last name was different (because of marriage) and required to see a marriage certificate. Then we changed the last name on the app and wouldn't even check her system to see if it changed over. Said come back in 3 to 4 business days.

  • 5/5 kanehi 6 years ago on Google
    Employees are young and motivated. Great service. The problem with independent TMobile dealers they don't have full access to your account and have to call TMobile for further assistance. I wanted to follow up on an online pre-order and they couldn't access the invoice. I do recommend to do your homework prior to going in because sometimes they don't know the answer. Their main goal is to sell a product and services.

  • 5/5 jay t. 2 years ago on Google
    T-Mobile @ salt lake i ain’t gonna lie they are awesome & good customer service fast helpful & friendly cool people no cap frs!…🙌🏽👏🏽👏🏽👍🏽👍🏽👍🏽 i came in with my iPhone 7 to switch over to my new iPhone 13 pro max mannn it’s was fast & very good helpful customer service jus ask for April she will help you out frs!…yesirr good job April👊🏽👍🏽😎🤙🏽

  • 5/5 Sir Mike A's C. 2 years ago on Google
    Victoria was an excellent help when i called there store, she was extremely knowledgeable of the products. She answered all my questions. Such a great person.

  • 5/5 Song P. 2 years ago on Google
    The Salt Lake location gives great service! They're very sweet and I appreciate them! Steven and April were great!

  • 1/5 S T. 1 year ago on Google
    Walked in to store and salespeople were laughing at me and laughed when I left. Only one was helpful. Female employee was rude when sales clerk who was helping me said the sales price. Didn’t feel like buying at this store.

  • 1/5 K N. 4 years ago on Google
    On March 4th at 7:17pm I spoke to a person by the name of Dartanyon. I ask a question about my bill and he insist me to come in, but I told him I was unable to. He responded, “I can’t help you i’m busy”! I mean what kind of customer service is this!? What would make a difference if I come in face to face when he cant do it over the phone!? To top it off I ask to speak to a manager and he responded, “I am the manager”. I’m in Sales and I am not sure how this person is qualified as a manager and not trained in customer service! I have a few business phone lines w/T-Mobile and because of this incident I plan on canceling my lines! Horrible service! I’m sure corporate would love to hear this story!

  • 3/5 Cameron F. 3 years ago on Google
    This store was helpful in educating me on the phones. Unfortunately they weren't able to transfer things to my new phone.

  • 5/5 Michael C. 3 years ago on Google
    This place has great customer service always. Bought 4 phones from this location in 3 yrs, 1 ipad and 1x samsung tablet. Rodney is my go to guy for phones.

  • 5/5 April K. 3 years ago on Google
    We were helped by Chloe at the Salt Lake shopping center store and she was amazing. She helped us with everything and she was a pleasure to work with.

  • 5/5 Laura D. 3 years ago on Google
    AWESOME CUSTOMER SERVICE! Need help with your T-Mobile/Sprint service? Don’t hesitate to come to this location! Aside from the parking lot usually being full, this T-Mobile location is worth hunting for a parking spot. The team has outstanding customer service that didn’t start or stop with just me, I saw and heard other customers that were being assisted and EVERY SINGLE CUSTOMER was greeted with kindness and helped above and beyond. I have been with Sprint for a long time and I can honestly say that all my years with them, I’ve never had the quality and professionalism with cell phone assistance and customer service as I did with this T-Mobile location. Definitely returning to this T-Mobile team/location for any future assistance needed! .


Call (808) 460-3794 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✗ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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