Mainstay for pets & related supplies PetSmart - Pet store in Honolulu, United States



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Our Ranking

Address

500 N Nimitz Hwy, Honolulu, HI 96817

Website

https://www.petsmart.com

Contact

(808) 664-4281

Rating on Google Maps

4.30 (481 reviews)

Working Hours

  • Wednesday: 9AM to 9PM
  • Thursday: 9AM to 9PM
  • Friday: 9AM to 9PM
  • Saturday: 9AM to 9PM
  • Sunday: 10AM to 7PM
  • Monday: 9AM to 9PM
  • Tuesday: 9AM to 9PM

Amenities

  • Payments
    • Debit cards
    • Credit cards
    • NFC mobile payments
  • Planning
    • Quick visit
  • Amenities
    • Free Wi-Fi
  • Accessibility
    • Wheelchair accessible entrance
    • Wheelchair accessible parking lot
  • Health & safety
    • Mask required
    • Staff wear masks
    • Safety dividers at checkout
    • Staff required to disinfect surfaces between visits
  • Service options
    • Delivery
    • Curbside pickup
    • In-store pickup
    • In-store shopping

Reviews

  • 5Alexandra F. 6 months ago
    Cynthia groomed my Sheltie and she did a fabulous job! Mochi is on the right in the photo.

  • 5CJ J. 6 months ago
    This is a great location. They had a lot of pet supplies and the staff was amazing as always. They had the cutest chinchilla, mice, cats... phenomenal selection of cage options for all types of animals.

  • 5Allen L. 8 months ago
    Friendly and efficient staff. Shelves are well stocked. Only recommendation for is to be careful of the homeless in the area, they walk on the streets and don't look for oncoming cars and run across randomly.

  • 5Chris l. 6 months ago
    Always have food for my pets available and very professional about thier jobs, good job guys

  • 5Lori W. 7 months ago
    I was greeted at the door with a big smile and a welcome. I explained what I was looking for and I was walked right to the spot where it was located. Super friendly team and a great shopping experience.

  • 1Eugene C. 6 months ago
    We were in town happen to go get some fish and aquarium items for mom and ours at Kalihi pet but seen this pet smart branch in Nimitz. So we shop here instead worth &200 plus . I like the store variety of fish products .. pet smart: fish smart I say.. but my dismay when my wife who is pregnant -trimester with me and a 4 year old boy needed to use bathroom she frequent use bathroom due to her pregnancy…. But the store staff -NOAH was saying it’s no public restroom due to the homeless messing up..?!!!?@“! To me do we look like homeless?? It’s just a call of nature and special consideration for a pregnant woman?? But I guess staff Noah is just blind to see the need of a customer?? Not SMRT people.. !!! Hey I understand company policy according to your situation but humanitarian reason and customer service bringing $200 purchase, pregnant woman can’t use to ‘pre’???!! Where is your SMART brain??? I’m sorry just got oust off I almost wanted to return my entire purchase but I wasted time going inside store and look around.. so sad, really sad of this experience?!!!! I hope your CEO see this comment ot the state to mandate the law to provide a public rest room for emergencies and customers… hello???! Customers not homeless!! Get your brain smarter please!! Can’t believe such bad experience here👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻🙄it’s like a big joke!! !!! Oh btw, 2 different item on 2 location shelves exactly the same but different price and Noah said he don’t know?? Maybe the person did not remove old pricing??? Of what???! Very smart answer!im just post and sad how sales associates sometimes don’t think outside the box!!! A grade school is smarter in this case! Don’t delete my post I’ll be on the look out , I can use social media to bring my frustrations if this warrant my customers feedback.

  • 1keizo m. 4 months ago
    I shopped for $ 68 on petsmart on April 30th in 2022. But the man at the cash register didn't tell me anything, even though he had my points. There was a mail today from petsmart on May 22nd that my 124 points would be invalidated on May 31st. If there are points, I think you should tell each customer. Thank you

  • 1Mary B. 7 months ago
    My darling dog, Dottie, unexpectedly passed away on January 18, 2022. I had ordered two cases of canned dog food which I took to the Iwilei store to return on January 20, 2022. The website stated it could be returned to this store. When I went to return it, with the receipt, packing slip, and credit card, the manager stated she couldn't take it back and I would have to drive to the Mililani store to return it because it is a prescription dog food and they don't have it in their system. I asked if they could do a store merchandise transfer and she said no and kept insisting I had to take the food to the Mililani store. I told her I work full time and driving to the Mililani store is a challenge for me. Plus this is a very difficult time and the lack of compassion and helpfulness is appalling. I will NEVER shop at PetSmart again. PetCo gave me a full refund and told me to donate the items I purchased to the local animal shelter. To top it off, I emailed PetSmart on January 22, 2022 and the store leader, Jarrett Chang, just responded to my complaint over a month later. This place is a joke and I'll NEVER shop there again!



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Last updated: 2022-07-27