1/5 Mary B. 2 years ago on Google
My
darling
dog,
Dottie,
unexpectedly
passed
away
on
January
18,
2022.
I
had
ordered
two
cases
of
canned
dog
food
which
I
took
to
the
Iwilei
store
to
return
on
January
20,
2022.
The
website
stated
it
could
be
returned
to
this
store.
When
I
went
to
return
it,
with
the
receipt,
packing
slip,
and
credit
card,
the
manager
stated
she
couldn't
take
it
back
and
I
would
have
to
drive
to
the
Mililani
store
to
return
it
because
it
is
a
prescription
dog
food
and
they
don't
have
it
in
their
system.
I
asked
if
they
could
do
a
store
merchandise
transfer
and
she
said
no
and
kept
insisting
I
had
to
take
the
food
to
the
Mililani
store.
I
told
her
I
work
full
time
and
driving
to
the
Mililani
store
is
a
challenge
for
me.
Plus
this
is
a
very
difficult
time
and
the
lack
of
compassion
and
helpfulness
is
appalling.
I
will
NEVER
shop
at
PetSmart
again.
PetCo
gave
me
a
full
refund
and
told
me
to
donate
the
items
I
purchased
to
the
local
animal
shelter.
To
top
it
off,
I
emailed
PetSmart
on
January
22,
2022
and
the
store
leader,
Jarrett
Chang,
just
responded
to
my
complaint
over
a
month
later.
This
place
is
a
joke
and
I'll
NEVER
shop
there
again!
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