1/5 ngoehringer 6 months ago on Google
FireFin:
Great
Food,
Terrible
Service
I
recently
had
dinner
at
FireFin
in
Palm
Beach
Gardens,
and
while
the
food
was
absolutely
delicious,
the
service
was
unfortunately
a
major
disappointment.
The
evening
started
off
poorly
when
we
learned
that
two
of
the
menu
items
we
were
interested
in
were
unavailable:
a
brand
new
special
and
the
restaurant's
most
expensive
dish.
This
was
a
letdown,
especially
considering
the
limited
menu
options
and
waiting
over
20
minutes
to
simply
get
water.
We
opted
for
the
Prime
Rib,
which
the
manager
highly
recommended
after
we
moved
to
the
bar
for
faster
service.
However,
when
it
arrived,
it
was
incredibly
fatty
and
undercooked,
far
from
the
succulent,
melt-in-your-mouth
experience
we
anticipated.
Disappointed,
with
the
service
we
brought
the
issue
to
the
manager's
attention.
He
initially
offered
to
comp
the
Prime
Rib,
which
seemed
like
a
fair
resolution.
However,
after
we
received
the
check,
he
changed
his
mind
and
refused
to
honor
his
word.
When
we
expressed
our
frustration,
the
manager
became
flustered
and
frantically
searched
his
wallet
for
business
cards,
eventually
offering
us
two
“leave
a
review
card.”
This
felt
like
a
desperate
attempt
to
salvage
the
situation
without
actually
taking
responsibility
for
the
shortcomings
of
our
experience.
While
the
food
at
FireFin
was
undeniably
good,
the
terrible
service
and
dishonest
behavior
of
the
manager
left
a
very
negative
impression.
The
lack
of
transparency,
professionalism,
and
inability
to
rectify
issues
significantly
overshadowed
the
culinary
experience.
Overall,
I
would
not
recommend
FireFin
based
on
this
experience.
There
are
countless
other
restaurants
in
the
area
that
offer
delicious
food
and,
more
importantly,
treat
their
customers
with
respect
and
honesty.
As
a
local
guide
on
the
other
review
epicenter,
a
foodie,
and
an
explorer,
I
can
tell
you:
There
is
no
where
for
this
place
to
go
but
down
under
current
management.
A
true
shame.
In
an
area
with
so
many
GREAT
options.
Don’t
settle
for
ok.