Most tourists walk into "tourist information" to get.. information. However when I visited during a cold and wet October afternoon, I was met with an icy reception colder than than the heart of the ice queen. I asked questions about transport and museums and yes they were eventually answered (thankfully I did some research) but with whole lot of sarcasm from the young lady behind the counter. It. Was. Terrible. (My honest option from my experience.)

Well, a closed bearded guy at the service, even on stating that we have just half a day, and wud like to see some interseting stuff in Köln, he answered sarcastically, by stating more than 20 spots and a dozen museum in a *min or so (, that he knows byheart.) Could be, because we were asian tourist. There was no point spoiling our mood, so we left

Very helpful people with all sorts of information for one and two day itineraries. They actually have quite a lot of services including hotel bookings, currency exchange and lots of brochures for day trips from Cologne. The office is directly opposite the western end of the cathedral.

Perfect place as the first point of contact for the start of your first visit to Cologne. On the ground floor there are employees to answer various questions and a large shelf with information about activities and events in and around Cologne. In the basement there is a souvenir shop all about Cologne, the cathedral and 1. FC Cologne.

Hop on/hop off booked! 100% GdB, no discount! Funny if there had been a B in it, then yes! Organization was terrible, we stood more than we drove! Make photos? Cool, the oldest church behind trees on the left! Photos impossible, just like the towers of the carnival clubs! Never again! Headphones, leash available! You can't understand German over the loudspeaker because the street noise and passengers were louder! They said 1.5 hours, it was 1 hour!!!! You should really consider doing this tour on Saturdays when there are other events?! Never again!!!!!!!

Very good service. Staff is helpful and friendly and speaks a lot of languages. In a perfect location. Busy area.

We took part in the city tour - Hermann was great. Very authentic and told a lot about different sights. He also responded to spontaneous questions.

What is the point of a "Tourist Office" if it closes on a Sunday, the busiest day? Perhaps their customers (us, the tourists) are not their priority?

(Translated by Google) Competent advice, good and fast service (Original) Kompetente Beratung, guter und schneller Service

(Translated by Google) Very nice staff, we got good advice. (Original) Sehr nette Personal, wir haben gut Beratung bekommen.

Very helpful staff who speak fluent English. Convenient location. More cities could learn from this!

(Translated by Google) very nice ... but the Wahrheisgehalt the statements on public transport you still have to work (Original) sehr nett ... aber am Wahrheisgehalt der Aussagen zum ÖPNV müsst ihr noch arbeiten

(Translated by Google) Very friendly staff and tried very hard to find the right attractions! (Original) Sehr freundliches Personal und sehr bemüht die richtigen Attraktionen herauszusuchen!

Best service I have ever had in Germany. The service given was way beyond anything I have seen before. Called around to try and find an item I was looking for in Cologne.

The staff is very proficient and helpful. They are closed on public holidays and Sundays which is unfortunate because this is when most tourists visit. For instance, I could not buy the Köln city card on the day I arrived because they were closed.

In october 2016, I was trying to catch a bus to Stuttgart, and it was a very tough to find Where to buy tickets. Finally one blessed woman from this office help me. Very polite and helpful, in quick conversation she could provide what I needed. Thank You.

A very good tourist office with lots of information and friendly staff that speak good English. There are also souviners and gifts to buy too as well as passes for travel and attractions. Cologne is Great place to visit and the tourist office is a good place to start, especially as it has a great location near the cathedral and main railway station.

Unfortunately I can't say anything good about this business. Wanted to buy a lock for an engraving. We were incorrectly informed and had to buy another one at the next store because it wasn't designed to be labeled. It was also pointed out to us there that this happens often but no further changes are made. Complaints due to incorrect (perhaps intentionally incorrect) advice can only be made against a voucher. Unfortunately I cannot recommend this business.

Thank you very much for your welcome and your advice!!

As a Cologne resident, I walked from the cathedral across Hohestrasse for the first time after Corona Around the cathedral beggars.not good.construction site next to the cathedral,but the once beautiful high street catastrophe.autlet center,junk shops, food stalls kills you and finally a kebab shop. What did you do with the street? That's the first thing tourists see when they visit Cologne.

Very good attention and kindness from the girls who attended to me.

The city tour on foot was well done and our guide was also in a good mood. The stories and jokes, however, were more old school humor, which I personally found a bit unpleasant at times. Nevertheless, big praise to the nice lady who took us from the wrong meeting point (it's best to check the address again when confirming) to our tour and gave us a few information along the way

Be careful when touring on Sundays. Several people waited in vain and no one was available. They were even rather incompetent when it came to complaining

Nice shop with a lot of souvenirs

Top Service

Great info during Covid times on what to do

(Translated by Google) Yesterday I was in Cologne with my 82-year-old father. He was back in town for the first time in 25 years. We wanted to go to the cathedral and the treasury. In the Tourist Info we were told at around 10:30 a.m. that both the cathedral and the treasury would be closed to visitors all day, because the Three Kings pilgrimage had begun on that day. Fortunately, we didn't trust the information and went straight to the cathedral entrance, where we got in without any problems and then again in the late afternoon. At 12 o'clock, surprisingly, we were able to enjoy a mini-concert of the organ together with the other visitors, together with a small prayer. It's a shame that the tourist office opposite is so unfamiliar with the city's main attraction. We almost missed this and who knows whether we would have had this opportunity together again during our lifetime. He was also looking for the local carnival pub that he had once visited, which should be very close to the main train station. We got the statement that there is no such thing. So we went looking for it ourselves and found it a few meters away. The cathedral's treasury was also open until 5 p.m. that day. Very strange that the lady who gave us the information seemed so sure about everything she said and yet was so totally wrong. If she had at least admitted that she didn't know exactly and had asked. You lose a lot of trust in institutions like this when something like this happens. (Original) Gestern war ich mit meinem 82-jährigen Vater in Köln. Er war seit 25 Jahren zum ersten Mal wieder in der Stadt. Wir wollten in den Dom und in die Schatzkammer. In der Tourist Info sagte man uns um ca. 10:30 Uhr, dass sowohl Dom als auch Schatzkammer den ganzen Tag für Besucher geschlossen wären, wegen der begonnenen Drei-Königs-Wallfahrt an diesem Tag. Zum Glück trauten wir der Auskunft nicht und gingen direkt zum domeingang, wo wir ohne Probleme hineinkamen und am späten Nachmittag dann auch nochmal. Um 12 Uhr konnten wir überraschenderweise zusammen mit den anderen Besuchern ein kleines Minikonzert der Orgel genießen, zusammen mit einer kleinen Andacht. Sehr schade, dass das gegenüberliegende Tourismusbüro sich so wenig bei der Hauptattraktion der Stadt auskennt. Beinahe hätten wir dies verpaßt und wer weiß, ob wir gemeinsam noch einmal diese Gelegenheit zu Lebzeiten bekommen hätten. Außerdem war er auf der Suche nach dem Karnevalstammlokal, dass er einstmals besucht hatte, was ganz in der Nähe des Hauptbahnhofes sein müßte. Wir bekammen die Aussage, dass es so etwas nicht gibt. Da machten wir uns selbst auf die Suche und fanden es auch wenige Meter entfernt. Auch die Schatzkammer des Domes war an diesem Tag bis 17 Uhr geöffnet. Sehr seltsam, dass die uns auskunftgebende Dame in allem so sicher schien, was sie sagte und doch so total daneben lag. Wenn sie wenigstens zugegeben hätte, dass sie es nicht genau weiß und nachgefragt hätte. Da verliert man doch ganz schön Vertrauen in solche Institutionen, wenn so etwas passiert.

(Translated by Google) Courteous staff, active offering of disinfectants right at the entrance, my concern was buying souvenirs. In the basement there is a wide selection of articles, where I found what I was looking for. Checkout process smoothly and by credit card. Nothing to complain about. (Original) Zuvorkommendes Personal, aktives Anbieten von Desinfektionsmittel direkt am Eingang, mein Anliegen war ein Kauf von Souvenirs. Im Untergeschoss eine durchaus reichhaltige Auswahl an Artikeln, wo ich auch fündig wurde. Kassiervorgang reibungslos und per Kreditkarte. Nichts zu beanstanden.

GOT

the service was perfect! extra ordinary friendly staff. and so helpful.

(Translated by Google) Best Cologne article ever, very nice gift ideas around Cologne (Original) Beste Köln Artikel ever,sehr schöne Geschenkideen rund um Köln

Excellent customer service and wide range of Dom souvenirs.

Amazing for a naive in the town.

(Translated by Google) What a beautiful cathedral! She always impresses me (Original) Quelle belle cathédrale ! Elle m'impressionne toujours

Very friendly personal!

(Translated by Google) Tourist Office classic ... no more not less, come against against your information obtained on the net it will be easier (Original) Office de tourisme classique ...pas plus pas moins ,venez par contre avec vos infos obtenues sur le net ça sera plus facile

Amazing service, extremely friendly and helpful people. I was extremely relieved for their advices and suggestions on our tour and their patience and hospitality was outstanding.

(Translated by Google) Friendly advice and help with the. Planning, thank you very much (Original) Freundliche Beratung und Hilfe bei der. Planung, vielen Dank

They answer all your questions.

Fast service

you can buy here soubeniers

Friendly staff

Extremely cheap and well located

Near the central station and Dom. Staff very knowledgable and helpful.

The Girl behind the desk is really helpfull.

You can get a better exchange rate here than at the Reise Bank.

(Translated by Google) Great shop (Original) Toller Laden

Freundliches und kompetentes Personal! Alles bestens!

(Translated by Google) Great tours and guides that are offered here (Original) Super Touren und guides, die hier angeboten werden

They give us one person card for 3 people ? It’s a scam ☹️

(Translated by Google) No information in French, it's even disappointing. No reisegment to visit neither Köln nor the other small villages that we would like to visit (Original) Aucune information en français, c'est comme même décevant. Aucun reisegment pour visiter ni Köln ni des autres petits villages qu'on voudrait visiter

Very helpful and courteous.

(Translated by Google) The staff are polite and in a very good mood to suggest places according to the purpose of your visit. (Original) Οι υπάλληλοι είναι ευγενικοί και σε πολύ καλή διάθεση να σας προτείνουν μέρη σύμφωνα με τον σκοπό της επίσκεψης σας.

Staff were friendly, informative and spoke good English. Can purchase the Köln card here

(Translated by Google) Friendly and helpful (Original) Freundlich und hilfsbereit

(Translated by Google) Super nice and dear advice. (Original) Super nette und liebe Beratung.

(Translated by Google) Everything Cologne has to offer! (Original) Alles was Köln zu bieten hat!

(Translated by Google) Good and complete information for the tourist. (Original) Buena y completa información para el turista.

(Translated by Google) Very helpful! (Original) Sehr hilfreich!

Very helpful staff who gave us all the information we needed to enable us to enjoy Cologne to the fullest.

(Translated by Google) We have been helped by the friendly staff here. They speak German or English. I have asked my questions in German and have also received an answer in that language, which is always nice. There are many brochures, almost all free. Sign up here for an excellent guide tour. Useful message? A thumbs up is always welcome :) (Original) Wij zijn hier prima geholpen geweest door het vriendelijke personeel. Ze spreken Duits of Engels. Ik heb mijn vragen in het Duits gesteld en ook in die taal antwoord gekregen, wat altijd leuk is. Er zijn veel brochures, bijna allemaal gratis. Meld je hier aan voor een uitstekende gidsrondleiding. Nuttig bericht? Een duim omhoog is altijd welkom :)

Nice

(Translated by Google) Friendly polite competent (Original) Freundlich höflich kompetent

(Translated by Google) They sell more than they inform (Original) Venden más que informan

(Translated by Google) best thing is without fun very friendly and correct super :) (Original) beste was gibts ohne Spaß sehr freundlich und korrekt super :)

(Translated by Google) Am on the phone very competent advice (Original) Bin am Telefon sehr kompetent beraten worden

(Translated by Google) Very helpful staff - good on-site service. Organizationally a little in need of optimization. (Original) Sehr hilfsbereites Personal - guter Vor-Ort-Service. Organisatorisch ein wenig optimierungsbedürftig.

(Translated by Google) Nice tourist service center, but unfortunately there is no toilet. (Original) 不錯的遊客服務中心，可惜沒有廁所。

This site did not notify tourists about markets closing on 26th November. Website even said they were open on the day. Many tourists disappointed

Bad advices wouldn’t recommend

I booked a tour this afternoon and it was supposed to start at 7 p.m. unfortunately there was no guide at the meeting point at that time. Only the organizer could be named to us on site. We were wished good luck getting through and complaining. Bad service, not recommended.