(Translated by Google) One waitress was rude and even rude. Although we made reservations we had to wait half an hour for the table. very long waiting times for eating. Waiters make too many mistakes and are very, very rude (especially one lady!) Never here again. (Original) Eine Kellnerin war unfreundlich und sogar unhöflich . Obwohl haben wir reserviert hatten wir eine halbe stunde zu warten auf den tisch . sehr lange warten Zeiten für das essen . Kellner machen zu viel Fehler und sind sehr sehr unfreundlich (ganz besonders eine Dame!) Nie wieder hier.

Food - 4.5/5 Service - 0/5 EDIT: As mentioned in the original post, it was a Tuesday evening and the house was not full. There were 6-8 tables. Only outdoor seating, indoor was completely empty. You can cross check this data with your staff. I did complain to the service staff on site, to which they responded "but at least the pasta was freshly made". Excuse me, but that's what I come to an Italian restaurant for? If I wanted frozen or store brought pasta I could just do it at home right? Finally to your response, my criticism is about my visit to your restaurant and the terrible service there, I wanted to put it out here for others to see as well. ORIGINAL: I probably had the funniest customer service experience eating here. On Tuesday evening, we reserved a table for 8.30pm and were on time. We ordered 2 pastas and 1 tiramisu. After waiting for more than an hour and noticing others who came after us get their food, we asked where our food was. There was a problem with their machine and our order didn't go through to the kitchen. Alright, understandable. Then the waitress asks us if we actually REALLY want to eat, because the kitchen is closing. Umm excuse me, I've ordered and waited for more than an hour already, hungry and I'd like some dinner, is that even a question to ask your customer? Meanwhile there was nothing offered because of their incompetence, not even bread, not even water. Anyway, after dinner I asked for the tiramisu that was ordered. She responded the kitchen is closed. I said I ordered at 8.30pm, thats 1.5 hours before the kitchen closes. She said she can "make the tiramisu" herself. I expected a chef to make the tiramisu, but after a whole evening of disappointment I was okay to eat a self-gathered-Tiramisu from the waitress. She came back saying there are no ingredients for the tiramisu left in the fridge..... I mean she could tell me this at 8.30pm and avoid all this disappointment but well... This is alas the customer service in Germany P.S. they did nothing, ABSOLUTELY nothing, to fix this. We had dinner delayed by more than 1.5 hours and dessert not even delivered. I'm not going back to this outlet, I'd recommend you avoid it too, if you actually want to receive everything you order LOL

(Translated by Google) Loud and much warm and waiter threw iPad at me (Original) Laut und viel warm und Kellner schmeisste iPad nach mir

If I could put 0 stars I would. Good food but they took 15 minutes to take our order and 25 minutes after to serve us our drinks. After that they asked us what we ordered twice, then they started to do the pizza. Which we got around 50 minutes after. So basically we waited more than an hour and a half to be served.Completely disappointed and would like to know how can I get a refund since the they did not provide me any help. I was nothing but nice to the staff since I know how it is to be in that situation, but the restaurant was not even remotely full so I find no excuses for the kind of service we got. On top of everything when we got the pizza for the one we ordered 2, each half and half a “flavor”, they just gave us one whole of each and when mentioned we didn’t ordered it like that the waiter rudely said “well what you want me to do, take it to the kitchen again?”

L'Osteria has nice ambience and music in the background make u feel ur in party.. Lot of space in the restaurant and bar in the front has nice collection. Staff are friendly and energetic. Pizza is big enough for two and value for money. Good place to hangout with friends. Has god amount of Cocktail varieties however less Mocktail available.

It was ok, yes it’s the biggest pizza in town but nothing wow or special to call you back again, the girls are very nice and fast in service, the place is clean but I would not say that it was special

There were a few vegan options. The vegan garlic spaghetti was okay, although a little bland. Pizzas were supposed to be available as vegan, but waiter was disinterested and knew nothing of this

(Translated by Google) The pizza tasted very good, but the preparation time was a little longer compared to other pizzerias. (Original) Die Pizza hat sehr gut geschmeckt, allerdings war die zubereitungszeit im Vergleich zu anderen Pizzerien etwas länger.

(Translated by Google) Great!!! (Original) Super!!!

(Translated by Google) Pizza tastes great, but unfortunately the drink prices are not very convincing, the long drinks are unfortunately overpriced and much too small 0.2l. Still a super shop that I would visit often. You get full for your money and are taken care of for the evening. (Original) Pizza schmeckt hervorragend, doch die Getränkepreise überzeugt leider nicht auf voller Ebene, die Longdrinks sind leider überteuert und viel zu klein 0,2l. Dennoch ein Superladen den ich öfters besuchen würde. Für sein Geld wird man satt und ist für den Abend versorgt.

(Translated by Google) Highly recommended! The ambience is great and in particular, appropriate hygiene measures are taken here. The staff is very friendly and actually seem to enjoy their job. The food is great too! The pizzas are not only huge but also very tasty. (Original) Absolut zu empfehlen! Das Ambiente ist toll und insbesondere wird hier auch auf entsprechende Hygienemaßnahmen geachtet. Das Personal ist sehr freundlich und scheint tatsächlich Spaß am Job zu haben. Das Essen ist auch klasse! Die Pizzen sind nicht nur riesig sondern auch sehr lecker.

Well, I do not know how say this in a way that is not showing how annoyed I was. We came at 9pm, nobody was here to welcome us and to guide us to our table. We had to ask for someone so that our order could be finally taken. 30 minutes later we had no drinks nor food on our table. Had to ask news for the drinks which they actually forgot what they were and had to ask us again. Finally after, almost one hour waiting and asking news for 2 simple pizzas we finally got them. It was almost too late as we were already thinking of leaving. I am very disappointed! I hope a discount or refund can be offered and i will be considering coming to try back and edit my review. Otherwise, this was my last time in this establishment.

Why one star? Granted the food is fine but the service is terrible. On my first evening here it took them 1 hour to get me spaghetti al pomodoro! The next day I go back and order a similar menu to my first day. I specifically asked again for spaghetti al pomodoro without cheese and it gets brought with cheese 🤦‍♂️ When I complained I’m told the waiter didn’t understand as he doesn’t speak English. Well, then just ask a staff member who does speak English to take the order. Then I’m told it takes a long time to cook spaghetti. Seriously! A long time!!!!!! If it’s fresh pasta it’s 3 minutes at most. If they’re cooking with dry pasta then 10 minutes. No apology when my dinner is finally served.

(Translated by Google) Never again‼ ️‼ ️‼ ️‼ ️ A half & half pizza + a white wine spritzer = € 28.50 !!!!!!! 😳😡😡😡 Orders were taken incorrectly and then had to wait again for the “right” food. In addition, within 3 hours we were not asked once whether we would like to have a drink. The drinks that we finally ordered never reached us. Unfortunately I paid inconsiderately with a card and didn't get a receipt. 28.50 € for a pizza and a white wine spritzer is pretty heavy !! (Original) Nie wieder ‼️‼️‼️‼️ Eine Pizza halb&halb + eine Weißweinschorle = 28,50€!!!!!!! 😳😡😡😡 Bestellungen wurden falsch aufgenommen und mussten dann erneut aufs „richtige“ Essen warten. Zudem wurde innerhalb 3 Stunden kein einziges Mal nachgefragt, ob wir noch etwas trinken möchten. Die Getränke, die wir dann endlich bestellten, kamen nie bei uns an. Leider mit Karte unüberlegt bezahlt und keine Quittung mitbekommen. 28,50€ für eine Pizza und eine Weißweinschorle demnach ganz schön heftig!!

Pizza and lasagne were very good dishes but the risotto was a disaster!!!Service and atmosphere were ok.

The best pizza. Giant portion, very tasty and is made in front of you. Waiters are kind and helpful, speaking English. Place is clean, comfortable for dining, also has nice terrace for better weather.

We called about 2 hours before hand and booked for 25 people with no issues. When we arrived we were more like 35 people and they seated us with great ease. The waiter and waitress were very experienced, logical, efficient, knowledge and fast. Genuinely one of the BEST service I have ever had, and it was with so many people and many with dietary restrictions. The service staff and restaurant dealt with it all with brilliant professionalism and they were so great! The food portions were very big, I had the steak pasta, the steak was very tender and delicious. The brushetta was delicious too, the drinks were lovely. The pizzas were very big and lovely Italian crust. Very reasonable prices, much cheaper than the UK. 10/10 recommend and great for large groups for business meals.

Pizza's are huge.. easily enough for 2 to share

I had the Chicken Pizza with BBQ Sauce and it was delicious. It was really nice that the bread was thin and crispy. Also, the pizza does not come sliced, which was something I saw for the first time and it was good.

waited for one hour to discover that the waitress didn't register our order they are rude and the food doesn't taste good do not recommand no il

(Translated by Google) Bad service Don't recommend anything because of long wait (Original) Schlechter Service Wegen lange warte nichts empfehlen

(Translated by Google) Great pizza and nice staff (Original) Super Pizza und nettes Personal

The pizza was great and the atmosphere is comfortable.

The pizza is really great! The people here are so friendly and polite I had great experience here. Will definitely come here again!

This place is a gem! I thought it was another of those which "pretend" to be authentic, but the pizza is really like in Italy! Crispy, light to digest and if you like the thin dough this is the right place for it! Not to mention the size...I mean look at the picture! There is the option of having half one way half another, which is good for people who cannot decide. Vegan & vegetarian options are also available. The waitress was attentive, polite and happy to work there. Definitely made my day. Thank you very much

Great and cozy place. Food was really delicious. Keep in mind that portions are really huge!

Great service, food and ambiance

The food is good. The pizzas you get here are really big. One has to be really hungry and empty to finish a single pizza alone. The prices are nominal. The ambience is first class. There are enough park places for cars. Would recommend it anytime.

A beautiful restaurant in an older Italian optic, they have a lovely little bar at one end. The food is good and the pizza is quiet large. Nice people and good customer service. And all the food that was too much you can take with you. A very pleasant experience.

Really nice atmosphere. One of the waitress spoke Spanish so it was easier for all of us. Some didn't speak German, so it was top. Didn't need a reservation, but I can't tell if we were lucky. All the staff were really nice and attentive. The food was pretty good. And the price was normal.

Staff were lovely, good wine. Ordered vegan pasta and it came with cheese and the person who bought it the table was adamant it was vegan. After trying it I know it definitely wasn't. Think they need a crash course in what veganism is.

Nice place for lunch!

The food was really good. The staff was nice. The atmosphere was good. The day we there it was a little busy but still didn't have to wait for our food too long.

waiters are indifferent, there are no napkins on the tables, there are no wet wipes, the pizzas are dry. i didn't like it at all .. sullen waiters i won't forget you

One of best pizzeria, Sehr Gut.... staff is highly courteous...Aperol spiritz was fantastic...and above all great pizza, one is enough for 3 people....

Starting with the food.. We were 6 people and ordered different things from pizza to risotto, pizza tasted like a dry bread with old looking toppings and not fresh. Spaghetti was not well cooked and hard to bite. Drinks came directly after ordering, even though we told the waiter to bring them with the food, anyway soft drinks are poured from 1 week old bottle, not cold, 0 gas and the glasses were smelly. The atmosphere was ok, the music was too loud which lead that all people had to speak louder. First time and last time.

One of the worst osteria branches I have ever been to! The waitress was very unfriendly. We ordered 1 pizza and 1 lasagna. The pizza came then after 30 minutes the lasagna was still not there. We told her we don’t wanna have the lasagna anymore then she just said okay and left!!! Without even saying sorry or anything! Customer service is so bad in this place!!!

Woah! The pizza are huge so if you're single it might not be the best but money-wise it's really worth it! I remove one star because the pizza was good but nothing outstanding taste-wise. The service was very good even if the restaurant was full!

I didn't like them because they served a burnt pizza and I had to ask to change it. Good news is, they changed it immediately after asking.

Two stars for the good food, but the staff is unfriendly and unprofessional. We got there on Tuesday evening at about 9. Firstly, No Hello, or anything. They just ignored us and after that, we had to wait even though there were a lot of empty tables and in the end, no one guided us to our table (the table was also not clean). Waiting for the food took ages. It was not expected because we've been to other L'Osteria.

The pizza is huge as usual in L’Osteria chains. Taste is really good, but poor amount of toppings in my opinion. Service is good

I was there on two ocassions, tried the pizza and lasagne, both of which tasted wonderful, very good compared to other italian alternatives, the price was very good, the waiters were professional and there was almost no waiting time for the food, however you could taste how fresh it still was. The seating was fantastic! We were 10 people who showed up without a reservation (on weekdays to be fair), but instantly got a table.

Cola was like sweet water without sparkling The waiters & waitress just kept overlooking us for 15 mins?!!!!!!! We have ask for over five times “we’re ready to order”. They just do arrange the table or clean something up but taking order for us. ONE STAR IS EVEN TOO MUCH.

(Translated by Google) The pizza was delicious. (Original) Die Pizza war sehr lecker.

(Translated by Google) Nice ambience and the necessary safety precautions always ready even during the corona time (Original) Schönes Ambiente und auch während der corona Zeit immer die nötigen Sicherheitsvorkehrungen parat

(Translated by Google) Good and cheap dishes, nice atmosphere, nice people (Original) Gute und günstige Gerichte, schöne Atmosphäre, nette Beduenung

(Translated by Google) Very nice staff! The pizza bread was very dry and lacked in taste. Instead, the salad was crisp and served with a delicious oil and vinegar dressing. Delicious! The noodles that I had were also very good and our children's pizzas were excellent! (Original) Sehr nettes Personal! Das Pizzabrot war sehr trocken und es hat an Geschmack gefehlt. Dafür war der Salat knackig und mit einem leckeren Essig-Öl Dressing angerichtet. Lecker! Die Nudeln die ich hatte waren ebenfalls sehr gut und die Pizzen unserer Kinder waren ganz hervorragend!!!

(Translated by Google) Great food, good service (Original) Super Essen, guter Service

(Translated by Google) Very loud music, unfriendly staff, pizzas much less occupied than in other branches! (Original) Sehr laute Musik, personal unfreundlich, Pizzen wesentlich weniger belegt als in andere Filiale!

(Translated by Google) Service could be a little faster sometimes. Otherwise very nice. (Original) Service könnte manchmal etwas schneller sein. Ansonsten sehr nett.

Great Huge pizzas

(Translated by Google) Good (Original) Gut

(Translated by Google) Kölsch good, pizza moderate, salad delicious, chicks young and pimped, but also had husband, wife, 3 children at the next table (Original) Kölsch gut, Pizza mäßig, Salat lecker, Chicks jung und gepimpt, hatten aber auch Mann, Frau, 3 Kinder am Nebentisch

(Translated by Google) was always very tasty (Original) war immer sehr lecker

(Translated by Google) Needless to say, in the middle of my pizza I only had toppings and no dough tells me how possible. (Original) Ich brauche nicht zu sagen, in der Mitte meiner Pizza hatte ich nur belag und keinen Teig sagt mir wie ist das mäglich.

(Translated by Google) Not recommendable. Pizzas not cut, no oregano, no side dish. In addition, a pizza was soaked in the middle ... (Original) Nicht zu empfehlen. Pizzen nicht geschnitten, kein Oregano, Beilage nicht dabei. Zudem war eine Pizza durchgeweicht in der Mitte...

Good food but rude waiter as he filled in his own tip

Best restaurant I've ever been to.

Nice Pizzas. Was surprise to see unusually big pizza, so be careful while ordering. Nice taste and ambience. Music in background adds to the experience.

Really good food ! I ll b back... The Service great as well, specially that there's lots of people... And You do not have to wait long for Your meal

Very tasty and nice size too share. With excellent beer.

Always good 👍

(Translated by Google) Unfortunately it took about 20 minutes until someone even came to our table, and only after asking twice whether we could order. Ordered bruschetta never arrived. The waitresses came across as very bored and didn't really try to improve the process. However, food came relatively quickly and tasted good! Respect to the kitchen and chefs, who really give their best and work super fast! (Original) Leider hat es etwa 20 Minuten gedauert, bis überhaupt jemand an unseren Tisch gekommen ist, und das auch nur nach 2 maligem Fragen ob wir denn bestellen können. Bestelltes Bruschetta kam nie an. Fie Bedienungen kamen sehr gelangweilt rüber und gaben sich nicht wirklich viel Mühe um den Ablauf besser zu gestalten.. Essen kam dann jedoch relativ schnell und hat auch gut geschmeckt! Respekt an die Küche und Köche, die wirklich ihr bestes geben und super schnell arbeiten!

(Translated by Google) -nice service -enjoy your meal -Beautiful ambience (Original) -nette Bedienung -gutes Essen -schöne Ambiente

Nice place to grab a bite. Pizza was amazing and the pasta was decent. Would recommend for some Italian cuisine.

(Translated by Google) Been eating there twice and I'm always thrilled. Delicious and super friendly staff. The registration also works completely problem-free and paperless without a reservation. For that, thumbs up again. Gladly again:) (Original) War schon 2 mal dort Essen und bin immer wieder begeistert. Lecker und dazu noch super freundliches Personal. Auch die Registrierung klappt auch ohne Reservierung total Problemlos und Papierlos. Dafür nochmal Daumen hoch extra. Gerne wieder:)

(Translated by Google) I am actually a very satisfied customer of L'Osteria, but I was totally disappointed after staying in this branch. When the food is good, I like to wait longer for my meal. But after forgetting to order and waiting 1.5 hours and then having cold pasta, I was hungry. No problem, it can always happen. BUT then finally the sentence of the waiter Mohamed .. whether the man from us pays (we both women). Sorry, that doesn't work! (Original) Bin eigentlich sehr zufriedener Kunde der L'Osteria, aber nach dem Aufenthalt in dieser Filiale total enttäuscht worden. Wenn das Essen gut ist warte ich gerne länger auf mein Essen. Aber nach vergessener Bestellung und 1,5 h Wartezeit und darauf folgenden kalten Nudeln ist mir der Hunger vergangen. Kein Problem, das kann immer mal passieren. ABER dann zum Abschluss noch der Satz des Kellners Mohamed .. ob der Mann von uns zahlt (wir beides Frauen). Sorry, das geht gar nicht!

Top 👍👍

(Translated by Google) For me the best L'Osteria in Cologne !! Always super friendly, attentive and cheerful waiters! The food is always delicious, we always love to come here! (Original) Für mich der beste L'Osteria in Köln!! Immer super freundliche und aufmerksame und gut gelaunte Kellner! Essen immer sehr lecker, hier kommen wir immer sehr gerne her!

(Translated by Google) The best pizza in town! (Original) Die beste Pizza in der Stadt!

(Translated by Google) Were simply not served. Once again, we sat for 30 minutes without being noticed. (Original) Wurden einfach nicht bedient. Zum wiederholten Male saßen wir 30 Minuten ohne wahrgenommen zu werden.

(Translated by Google) You can't entertain very loud music. PIZZA 🍕 dry and hard .. Nice atmosphere (Original) Sehr laute Musik kann man nicht unterhalten. PIZZA 🍕 trocken und hart.. Nette Ambiente

(Translated by Google) The food was okay, but the service left a lot to be desired. If Losteria, then in a different branch! Keep your eyes peeled for the setting. I would have liked not to have to run after the waiter to either order something or even to get the bill. I fully understand when you have a bad day, after all, we're all human. But especially now in the difficult times you should pay particular attention to how you deal with customers and have a nice, how did you like it, were you satisfied or a goodbye would not have been wrong and you certainly won't break a point on the crown! (Original) Das Essen ist okay gewesen, allerdings ließ die Bedienung zu wünschen übrig. Wenn Losteria, dann gerne in einer anderen Filiale! Augen auf bei der Einstellung. Ich hätte mir gewünscht dass man nicht dem Kellner hinterher laufen muss, um entweder noch was zu bestellen oder gar die Rechnung zu bekommen. Ich haben vollstes Verständnis dafür wenn man in einen schlechten Tag hat, schließlich sind wir alles nur Menschen. Aber gerade jetzt in der schwierigen Zeit sollte man besonders darauf achten wie man mit Kunden umgeht und ein nettes, wie hat es euch geschmeckt, seid ihr zufrieden gewesen oder ein auf Wiedersehen wäre nicht verkehrt gewesen und man bricht sich gewiss keinen Zacken auf der Krone!

(Translated by Google) Delicious! (Original) Lecker!

(Translated by Google) Super delicious food and friendly service. (Original) Super leckeres Essen und freundlicher Service.

(Translated by Google) We ate for two last night and were very satisfied, the food was delicious as always and the service (the name was mohamed) was super nice and friendly and tried very hard to make us have a nice evening! Always my pleasure (Original) Waren gestern Abend zu zweit essen und waren sehr zufrieden das Essen wie immer lecker und die Bedienung (der Name war glaub mohamed) war super nett und freundlich und sehr bemüht uns einen schönen Abend zu machen! Immer wieder gerne

(Translated by Google) Great pizza (Original) Ottima pizza

(Translated by Google) The food was super nice service (Original) Das Essen war super nette Bedienung