3/5 Jeffrey B. 1 year ago on Google
The
building
itself
and
the
interior
are
beautiful,
and
the
concept
is
really
cool.
But
the
service
is
severely
lacking.
-
Upon
getting
to
my
room,
I
was
hoping
to
be
able
to
make
a
coffee.
The
room
comes
with
Nespresso
pods...
but
no
Nespresso
machine.
I
had
to
get
that
from
room
service.
-
On
Sunday
night
after
returning
from
dinner,
I
asked
the
front
desk
what
time
the
hotel
bar
closes.
He
said
it
was
closed
then,
but
it
would
be
open
every
other
night
during
my
stay.
Monday
night
I
go
to
head
up
to
the
bar,
and
the
elevator
button
doesn't
work.
Turns
out
the
bar
is
actually
closed
for
renovations...
too
bad,
it
looks
great
in
the
pictures.
-
On
Monday,
I
left
the
"please
clean
room"
sign
on
the
door
from
8:30am,
and
it
was
still
there
at
4:30pm
when
I
returned
to
the
room.
No
one
cleaned,
and
we
had
to
ask
them
to
clean
while
we
were
away
at
dinner.
(They
refilled
the
coffee,
but
they
didn't
leave
any
spoons.)
-
On
Tuesday,
we
didn't
leave
the
sign
up,
but
they
still
didn't
clean
the
room.
Oddly...
they
had
come
in
the
room
while
we
were
away,
and
they
left
their
key
card,
but
they
didn't
actually
clean.
-
Also
on
Tuesday,
after
having
been
at
the
hotel
for
48
hours,
they
locked
me
out
of
my
room.
After
going
to
the
front
desk,
they
said
that
I
had
only
paid
for
two
nights.
I
proved
otherwise,
and
they
said
that
someone
had
actually
forgotten
to
check
me
in,
and
that
it
registered
me
as
a
no-show.
How
is
that
even
possible?