Featured Reviews


Frequently mentioned in reviews: hotel (34) room (22) staff (12) park (10) nice (8) location (7) rooms (7) breakfast (7) view (6) good (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Simon 9 months ago on Google • 10 reviews
    The location is absolutely gorgeous... But that's, unfortunately, it. Oh boy, where do I begin... The rooms are kinda dirty, which is reinforced by a prompt you get when trying to figure out how to get into the wifi. It asks you if you want the room to be cleaned every day, or just every other day. If you hit the second option, it just asks you again until you accept that it won't be cleaned every day. The toilet didn't flush completely, only the back ⅓ was even hit by water. 2 layer toilet paper... The service was not very open to helping. I wasn't able to reserve a table for dinner. 18€ for breakfast, per day and per person. (It wasn't even worth it in the slightest. The location is beautiful though! Beautiful park, and pretty easy getting around. Parking is 15€/day so you should calculate that in, because there isn't any other option to park your car.
    3 people found this review helpful 👍

  • 3/5 Billy S. 3 months ago on Google • 75 reviews New
    We stayed here from the 27th November while the 1st December and the staff and room was fantastic. There was building works on our floor to renovate some of the rooms and this work was carried out from around 8am-7/8pm meaning you couldn’t get enough rest after a long day previously exploring the city. The shower was a little small in the room but apart from that it was spotless upon arrival however our room was only cleaned once during our stay despite us having our card turned to “please service our room” If I was to revisit cologne I don’t think I’d stay here again as nice as it was, as it was around a 50-60 minute walk away or a 30 minute tram ride when on the Jet2 website it didn’t look too far away from everything
    1 person found this review helpful 👍

  • 4/5 Peter S. 1 year ago on Google • 94 reviews
    The location was great. It is situated right on a large park, specifically right on a little lake. If you get a room with a view it's quite nice. Rooms in the opposite side aren't bad either as the building is far enough from the street that you don't even year the tram go by. It is about a 5 minutes walk to a grocery store that is open until midnight, Rewe. The rooms are definitely dated and the cleaning staff seems inexperienced but that is likely a problem across Germany from there not being enough workers available. All things considered, I think it was a reasonable price. I wish both elevators worked and that the one that did work wasn't so slow.

  • 2/5 Dinesh G. 3 months ago on Google • 88 reviews New
    Worse experience in my last night. Very loud music, dance and party left me unable to sleep. I have international flight next day. Can you imagine. Called several times to front desk and didn’t pick the phone. Went downstairs and complain to person on the desk. He replied me that he will tell the manager tomorrow. It is December 1, 2023 midnight. This is my very bad experience in this hotel. It never happened in my life in any hotels and any where in the world even in the small and hotels in the poor countries. My room is 114. I am writing this review from my hotel room 30 minutes after my front desk complaint. Party is still on going with loud music and it is 12:49 am. They have to know that guests those who are in the room will get disturbed and the guests paid for their room to have good sleep. I will highly recommend future guests to be extremely careful when they book the room. God bless them. This morning (Dec 2) I was waiting to share my complains to the manager, and the manager did not show up. What a shame! I barely slept 1 hour. God bless this hotel. When I visit Cologne from my home country (USA), I will try not to spend my time in this hotel again. I did my higher education from University of Cologne and I have plenty of good friends and definitely visit Cologne again and again. I love this city and my professor and friends.

  • 3/5 Omid B. 2 years ago on Google
    I was in hotel 2 nights . The bathroom was very dirty. The room next to us was fighting and beating at 2 in the morning. I reported to the hotel reception in the morning and asked them to review the videos of the fight that had taken place in the corridor. He did not answer at all and did not even apologize. The customer orientation of this hotel is very weak. Parking capacity is also very limited and can not be planned. Positive points of this hotel: Good quality hotel breakfast. Good place hotel. In total, the quality of this hotel is not 4 stars and it should be given 3 stars.
    1 person found this review helpful 👍

  • 1/5 Alberto M. 1 year ago on Google
    When we arrived the reception told us they did not have beds for everybody in our reservation. We requested then a refund and they told us that it was our fault because we accepted the terms (we just booked it normally via booking). Their terms are that they do not guarantee beds for their guests, and they do not refund money. I assumed no refund is intended when you as a guest cancel a reservation, but if you get to a hotel and you cannot sleep in a bed, I would assume that this is something basic a hotel should supply. Two of us had to sleep on the floor, with no sheets so we used our own towels. We asked for some sheet to improvise a bed on the floor but they only gave us one set. So that meant we either lied directly on the dirty floor, or use as sheets to cover. I didn't sleep very much and was cold during the night. The floor is an old carpet that was dusty and burnt. There was a facemask from previous guests in the room which gave us this really bad feeling about how well they clean the rooms. Also the air conditioner in one of the rooms did not work. I found this to be my worst hotel experience ever. The staff was not professional and lacked any care to help us solve the issue. There was a man with a beard at the reception who would talk to the assistant in german (telling her to tell us that it's our problem), he assumed we didn't understand german. When I talked to him directly he simply told me its not his problem and he left. He would not talk to me directly. He seemed to be a manager of some sort, but I found this to be extremely unpolite and highly unprofessional.
    1 person found this review helpful 👍

  • 2/5 Alanya H. 1 year ago on Google
    We were here for due to a flight cancellation with Eurowings. We had such a stressful day and the reception staff were nice. However, the staff in the restaurant were so rude and unhelpful. They sat us in a different area to other customers, we tried to order wine and we never got it. We reminded the waiter and even told the manager several times that we were still waiting. After over 40 minutes of waiting and our food getting cold, we gave up and left. There was another eurowings customer waiting for ages to have her order taken. Meanwhile the other customers were being served food, having their orders taken and getting their drinks with no problem. If Eurowings sends you to this hotel I cannot recommend it because they will neglect you compared to the other customers. Rooms were okay but dated and basic.
    1 person found this review helpful 👍

  • 4/5 Koen V. 5 months ago on Google • 53 reviews
    Excellent breakfast, very important when doing trade shows. Good restauranr, friendly helpfull staff.

  • 5/5 Marcus S. 8 months ago on Google • 37 reviews
    Nice place, clean, supportive staff, excellent breakfast. Great mix between nature facing a park with close deer park area and proximity to city. Booking team super supportive and ready for concessions after I mistakenly booked the wrong sister hotel at non-cancelation terms. Well done guys!

  • 5/5 Jass J. 1 year ago on Google
    I felt like a royal with your hospitality, my room with beautiful lake view make all the stress relieved directly. Very much thank you. 🙏😘

  • 3/5 Roy J. 9 months ago on Google
    The room was over price, air conditioner was barely working , Shower door leak, toilet had rust mark, room overall look old, sidewalk was never clean cigarettes butts all over. Parking was 15 euro a day public parking is 5 euro a day.

  • 5/5 Saif H. 11 months ago on Google
    Very nice hotel in great location, Rooms are very convenient, unfortunately I didn't try the restaurant or room service, I highly recommend to upgrade to the rooms facing the park , Very friendly staff in check in and out specially Mohammad in the front disk .one of my first choices in Koln .

  • 5/5 pretti K. 1 year ago on Google
    Clean, amazing staff and great location. Would definitely recommend and stay in future

  • 4/5 Hanna L. 11 months ago on Google
    Nice hotel with a lake and park behind it. Clean, spacious room; good breakfast. It takes ca. 15min by car to get downtown.

  • 1/5 Alla S. 10 months ago on Google
    We stayed at the hotel for 10 days in April. booked a room through the hotel website and paid for the room in advance. leaving the hotel paid for additional services. almost a month later, the hotel charged again the amount for staying at the hotel, due to the fact that most likely their website generated an erroneous request for another booking for the same dates, and then the same booking was canceled with a penalty equal to the full cost for 10 days. no information about this erroneous booking came to us until almost a month later the hotel charged without any notification the second amount. there is still a trial on this matter - the hotel staff do not answer calls, they do not answer letters for weeks. so the advice is never book this hotel through their website and especially do not pay them anything in advance. or better yet, choose another hotel in Cologne

  • 5/5 Beverly N. 1 year ago on Google
    I highly recommend the Leonardo Royal Hotel in Cologne. The room was perfect and relaxing with a view of the water. High speed internet works well too. My favorite part was the restaurant on-site which provided the best meal I had during my 2 week vacation across Europe. The food was delicious!

  • 4/5 Vikas G. 1 year ago on Google
    Good hotel, easily reachable from center. Good breakfast options. Carpets are bit old in the hotel

  • 3/5 Bram R. 1 year ago on Google
    Bed is fairly hard, some outdated things and the AC sucks when it's 30+ outside. Reception staff is super nice and friendly tho

  • 4/5 Bruno F. 1 year ago on Google
    We enjoyed our stay and we were treated very kind and helpful at all times! Thank you.

  • 5/5 عامر �. 2 years ago on Google
    I stayed in this amazing hotel for 3 month I would like to thank everybody for the good service and kindness specially Mr.Mohammad ..

  • 2/5 Desmond W. 2 years ago on Google
    Great view to the park, great location, and super friendly staffs. Unfortunately I find that the hotel is not good standard of cleanliness. I highly recommend bringing your own cleaning equipment to enhance your stay here.

  • 5/5 French Courses o. 2 years ago on Google
    I liked the hotel, so nice people in the reception. Nice food, the only thing I didn't like is the cleaning of the rooms, they pass just to put the tawels, they never clean, they never fill in the shampoo, I had to buy shampoo and hand gel from the supermarket rewe. Even in the resto, the place is not. So clean

  • 5/5 Marthijn V. 2 years ago on Google
    Love the hotel, very nice staff and a view of a life time. Very easy to take the tram to the city center and very easy for a run in the morning around the lake. Parking in front of the hotel and breakfast buffet.

  • 4/5 N R. 2 years ago on Google
    Yummy breakfasts, we got one room for 4 people, beds where large enough to accommodate. Location is wonderful by the park, yet close to the center and to the street with the shops, cafes, restaurants. Parking was a bit difficult above ground in the evenings, but were able to park below. Somewhat dated Hotel, but clean and has some renovations done since our last visit few years ago

  • 5/5 W.G 1 year ago on Google
    really good location: very nice lake view. directly at the forest. 5 minutes walk to tram station. A lot free parking spots at night closeby.


Call +49 221 46760 Open on Google Maps

Trends



Last updated:

Similar places



Similar Hotels nearby

Maritim Hotel Köln image
1
Maritim Hotel Köln
Hotel
Choice hotel offering classic rooms & suites, plus 4 restaurants, an indoor pool & a spa.
4.20 (6.4K reviews)
Motorworld image
2
Motorworld
Event venue
👍👍 An incredible place with a great collection of cars to buy and admire. It is completely free to enter something that absolutely blew my mind considering it houses the Michael Schumacher Private collection museum.
4.70 (5.9K reviews)
a&o Hostel Köln Neumarkt image
3
a&o Hostel Köln Neumarkt
Hotel
Low-key lodging with private rooms & dorms, plus free Wi-Fi, a bar & a game room.
$38/night
3.60 (3.7K reviews)
Hyatt Regency Cologne image
4
Hyatt Regency Cologne
Hotel
Upscale lodging with a posh restaurant serving sushi, plus a chic bar, a pool & a wellness spa.
4.50 (3.3K reviews)
Dorint Hotel am Heumarkt Köln image
5
Dorint Hotel am Heumarkt Köln
Hotel
Upscale lodging with a New York-themed bar/lounge, plus an indoor pool, a hot tub & a gym.
4.30 (3.3K reviews)
Last updated:
()