1/5 Alberto M. 1 year ago on Google
When
we
arrived
the
reception
told
us
they
did
not
have
beds
for
everybody
in
our
reservation.
We
requested
then
a
refund
and
they
told
us
that
it
was
our
fault
because
we
accepted
the
terms
(we
just
booked
it
normally
via
booking).
Their
terms
are
that
they
do
not
guarantee
beds
for
their
guests,
and
they
do
not
refund
money.
I
assumed
no
refund
is
intended
when
you
as
a
guest
cancel
a
reservation,
but
if
you
get
to
a
hotel
and
you
cannot
sleep
in
a
bed,
I
would
assume
that
this
is
something
basic
a
hotel
should
supply.
Two
of
us
had
to
sleep
on
the
floor,
with
no
sheets
so
we
used
our
own
towels.
We
asked
for
some
sheet
to
improvise
a
bed
on
the
floor
but
they
only
gave
us
one
set.
So
that
meant
we
either
lied
directly
on
the
dirty
floor,
or
use
as
sheets
to
cover.
I
didn't
sleep
very
much
and
was
cold
during
the
night.
The
floor
is
an
old
carpet
that
was
dusty
and
burnt.
There
was
a
facemask
from
previous
guests
in
the
room
which
gave
us
this
really
bad
feeling
about
how
well
they
clean
the
rooms.
Also
the
air
conditioner
in
one
of
the
rooms
did
not
work.
I
found
this
to
be
my
worst
hotel
experience
ever.
The
staff
was
not
professional
and
lacked
any
care
to
help
us
solve
the
issue.
There
was
a
man
with
a
beard
at
the
reception
who
would
talk
to
the
assistant
in
german
(telling
her
to
tell
us
that
it's
our
problem),
he
assumed
we
didn't
understand
german.
When
I
talked
to
him
directly
he
simply
told
me
its
not
his
problem
and
he
left.
He
would
not
talk
to
me
directly.
He
seemed
to
be
a
manager
of
some
sort,
but
I
found
this
to
be
extremely
unpolite
and
highly
unprofessional.
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