I wish I can give 0 stars. I ordered and paid with one of the many machines near the entrance. Then joined the queue of more than 60 numbers waiting before me... my number was not even visible on the waiting screen and it took it 10 minutes to appear at the bottom. This shop is absolutely short-staffed and bad-managed. They let you order and they prepare the food then let it get cold on the rack behind them. They then would start filling the bags for the orders (dine in or take away, all get bags). Then when they have like 20 bags ready with the cold hardened food inside, they release them to the angrily waiting customers. And that's how I got my "fast food" 32 minutes after full payment... Burger was cold as room temperature, bun hard that needs a drink to swallow and the cheese like rubber... you would expect that from a burger that was prepared more than an hour ago... And I can't describe the messy crowded loud environment. I felt like I was begging for the food, that I paid for... They could turn off some of the ordering machines on extra busy times, and slow down to be able to handle the orders rather than doing this. Or hire some extra staff. The kitchen was smoking all the time, while 3 employees were stack-filling the orders. You can smell burnt oil from the 1st floor up, not to mention the ground floor where the kitchen is... Never go there or recommend it, or you know what, go once to fully understand how I feel...

Dirty, sticky. Very crowded and we had to wait for an hour to demand our food to receive it. System were broken but staff didn't say anything. Only once there were about 20 orders ready did they start shouting numbers. Order was wrong in the end, but we didn't bother anymore.

Waited an hour for our food, had to ask several times where it was and couldn't even get an apology. On top of that they forgot several items in our order. Now I get that it was really busy but an hour is ridiculous and when I waited in line the till worker just skipped over me and started helping people behind me. This was by far the worst burger king I have ever been to.

Over crowded and the layout is awful, there's no way to move without bothering someone around. For some reason i couldn't get a cheeseburger without also getting the menu and they only had the large one available, yeah, how convenient, never going again.

We wait for more than 40 minutes for 2 menus. A lot of people take orders after us and they pass before us. NEVER MORE

Very weird experience here. The tables were unclean, random people were just walking in asking for money/food. The burger itself was not fresh at all. The pickled jalapenos were too sour and ruined the taste of the entire burger. Would not recommend this at all.

Very good branch of Burgure king. Fresh and delicious. You can order it by machines and it saves a lot of time. The atmosphere wasn’t that good, it needs air conditioner.

Came here in a school trip to see the Christmas markets. We came here hoping for a quick and easy meal, only to find out that our dish had been forgotten about for 20 minutes. After watching the employees walk past it and ignore it they found it, called the number and we showed the receipt. The worker then turned around and walked away, only to just start preparing the meal. When we finally got it, we found out that it was missing items and food. Don't come here if you want good food service.

Many vegan options and the staff friendly- was told that the plant based food made separately.

It's a Burger king, just that really. Some seating but nothing special

(Translated by Google) Is not that delicious (Original) Ist nicht so lecker

It was good but we had to wait a long time for the food..they made a mistake and took even longer. If you are thinking about going to the bathroom get ready to pay.

Vegan and Plant based burger options available. The service is bit slow and had to wait a bit. Food was okayish. Toilets are pay as you wish. Plant based burgers starts from 1.99 and above. Add-on and customization of cheese, chili, sauses, onions and tomatoes can be made each of 0.5¢ents.

Was great, right in the middle of the city square. The menu was at a good price and it tasted heavenly

1 star is too much for this dump. I don't usually eat fast food but I would recommend McDonald's over Burger King. I don't know what happened but this place has really gone downhill. The Whopper tastes like rubber and the place is always dirty. But its not just this BK. All of them appear to be unrecognizable. Maybe they should stick to serving proper edible food instead of trying convince people about how they are a "responsible corporate citizen". Will NEVER eat at Burger King again.

I told them I will dine in but they gave me the order in a bag. They said they stopped using trays 🙄😒🤔. Unbelievable! And the tables are pretty dirty. The service was quick and the staff friendly. The products were OK, sort of similar to other BK places.

When I arrived the whole room was in smoke. Something went wrong in the kitchen. The order took 18 minutes. The inside of the buns were burnt. one was not cooked and was already cold. worst branch on the planet :(

We ordered full meal for each person in the group and were still asked to pay for toilet. What kind of restaurant charged their customer for facilities. Especially if the price stays the same.

I recieved my over €10 bag without any napkin, or tomato sauce, when when to ask, I got a single one, there is no place to sit, except for a couple of seats, really disgusting personnel and inside setup

We stopped at this Burger King for lunch today. My husband was not feeling well and somehow he first spilled a coke from the tray and then tripped on the stairs and spilled the other coke too. All the staff was very very friendly and nice and polite and the floor was cleaned in a flash. We apologise again for the mess, and promise we won’t come again soon =D

So apparently when you are already a customer that bought a meal in this fast food restaurant, you still have to pay for the toilets. I don't know where the customer service has vanished, but I can tell you that you will be way better in the McDonald's that is not that far. Have a good stay in Cologne !

The touch screens hardly ever work for me

was extremely dirty & no enough table. Rude staff and the food quality was so bad, it was had to chew & cold.

Food was cheap quick and good! They have an excellent seating area in the top.

Clean and the "Covid-crowded-queue" taken into consideration, they delivered the fast-food pretty fast.

Their veggie burger is so tasty

Good place to have quick fast food. But this restaurant currently don't support in-house and outside sitting, so only take away is the option.

By far the WORST BK I even been... Service war just terrible, two careless student, the order was simply forgotten, then wrong, then everything was thrown in the bag and the boxes broken opened.. No excuse, not even the feeling that they were sorry..

Good place for a late night snack

Super fast; very clean. Washrooms available for public and were clean too

The staff just rolled his eyes to me when I said the ordering screen has some problems so that I can't pay with my card (and I'm the only one who has this problem at the same time). Thus, he had to take out the card reader very willingly like it's heavy work to process my payment... And just threw the receipt at me afterwards. We all know, I shouldn't expect a nice service in a fast food restaurant. But still, I received an unbelievable service. Thanks. I wish I could give minus star.....

It’s normal here! The same system as Burger King on around the world! Seats are ok, service is fine, toilet- pay as you wish!

Vegetarians trying to find something close to asian taste- try the veggie delight. It is better than the other food chains selling burgers.

In the past couple of weeks many screens to order food were not working. Or are there too little staff in the kitchen so they switched the screens off? Either way it is a problem for a presumably "fast" food.

(Translated by Google) Not clean (Original) Nicht sauber

Fastfood hha! After a short 45 min waiting I got my Chicken Crispy Rösti burger, the worst one in my carrier on this shady mud globe. One side of it was burnt, the other one raw. Tastless, although sprinkled with some gooy substance. Somehow they managed to achieve, that the whole thing was dry like Sahara and mucky like Siberian summer marshes at the same time. Disgusting.

Great new experience. The all Plant meat (vegan) burgers were a product encountered by me.

Worst pommes ever. Saturday night end up here😅

Long waiting time and no tables to eat at the store. Upper floor was closed for a reason at 7pm. Very hot with all the people gathered at the front.

deeeeliscious plant based🤩🤩🤩 staaf are friendly 🥰🥰🥰

Ich very good but the order needs way to much time

Missed a drink on the order then delivered the wrong drink, no trays, bloody hot and no toys with the kids meals. Employees look not interested in anything. Lettuce on the long chicken was everything but crisp.

It is very crowded and the tables are not clean. The worst thing is that when you want to order a burger with the machin, you have to select a drink and fries, there is no option to skip it and you have to buy burger with poor quality fries and drink.

The food was good , stuff was so friendly and they speak English

I love Burger King and try to visit it wherever I'm. This is not about the brand, but rather about this particular branch. It is chaotic. Last time ordered and had to remind the staff they have forgotten to put this and that item in our order. The fact that it is right at the shopping street could be the reason of this hectic atmosphere. I mean the food is good if you get all what you have ordered.

Lots of vegan options here. We enjoyed the vegan burger & the vegan chilli burger. Oat milk also available for drinks

Got some meat in our veggie order. Also missing an order of chicken nuggets, had to go back for them. Overall I’d still say they are the best fast food plant based hamburger option though.

Service and quality are not important for Burger king. We had to wait for more than 20 minutes because of unavailability of one of the three burgers, the other two were just lying there and cooling off. When I made the employee notice, he was not allowed to change them out. So we had to eat two cold burgers. My last time at Burger king.

Good place and good service.

(Translated by Google) I was only there because I was lost (Original) Ich war nur da weil ich mich verlaufen habe

(Translated by Google) Somehow the branch didn't look so clean. The food was not exactly the usual level. I didn't like my visit there. (Original) Irgendwie wirkte die Filiale nicht so sauber. Das Essen entsprach nicht gerade dem gewohnten Niveau. Mein Besuch dort hat mir missfällt.

(Translated by Google) I remember from earlier times that this branch was pretty run down. There is nothing left of it, everything is modern and there are even order terminals. (Original) Von früher kann ich mich erinnern, dass diese Filiale ziemlich heruntergekommen war. Davon ist nichts mehr übrig, es ist alles modern eingerichtet und es gibt sogar Bestell-Terminals.

(Translated by Google) Fast food restaurant at a hotspot. It just has to be quick / and it does. (Original) Fastfood Restaurant an einem Hotspot. Das muss einfach nur schnell gehen/und das tut es auch.

(Translated by Google) Burgers are very fresh and delicious (Original) Burger sind sehr frisch und lecker

Gut

(Translated by Google) Stop for a burgerking in the middle of Cologne but you can't sit in there because of Corona (Original) Halt ein Burgerking mitten in Köln aber wegen Corona kann man dort drinnen nicht sitzen

(Translated by Google) Should never get a refund, I never got it. (Original) Sollte eine Rückerstattung bekommen, ist nie bei mir angekommen.

Nice location but cold fries and not friendly personal. We got our food 35min before closing time and the servant was more focused on closing down first floor then helping foreign guests find a tray as a tray was how they handled covid19 distance.

(Translated by Google) Always cheap (Original) Immer billig

It's a good BK in Köln. The location is perfect and it's spacious enough.

Crowded

(Translated by Google) great (Original) Super

(Translated by Google) Dirty tables, unfriendly staff and only lukewarm food. (Original) Schmutzige Tische,unfreundliches Personal und lauwarmes essen nur.

Beste deals!

Horrible service!!! Its been 20 mins since we are waiting for our order and when we asked if we will finally get our burgers the cashier just bluntly answered "yes" and walked away. We are still waiting for our order but I'm not convinced we will get it. People front of us are already getting served and leaving. What the hell is this???

Good food. Nice location.

well organized with good staff

Nice and friendly staff, the place is clean and the toilets are very very clean

Average food. I hated the guy from the bathroom who screamed at my friend for not giving 50 cents for using the bathroom, although we were customers. Please make something about it!

Kurger Bing in Kyolnn is yammyyyyy, buuuut it's not healthy. You'll have that bum as on pictures

Food is well prepared within BK pattern.

?

(Translated by Google) Modernized by the new order terminals you do not wait in line but wait until your order is finished. (Original) Moderner geworden durch die neuen Bestellterminals man wartet nicht in einer Schlange sondern wartet bis seine Bestellung fertig ist.

(Translated by Google) Delicious, all good (Original) Lecker, alles gut

(Translated by Google) Employees very slowly. Lots of people queue up and one of the employees moves in slow motion. Kingbox was ordered with 2 burgers a fries. 4 chicken nuggets and drink. I only got 1 burger. Other days also ordered 4 burgers, only got 3. Had noticed it too late, I was already on the train. Too bad. (Original) Mitarbeiter sehr langsam. Viele Leute Stellen sich an und die eine Mitarbeiterin, bewegt sich in Zeitlupe. Kingbox bestellt war mit 2 Burger ein Pommes. 4 Chickennuggets und Getränk. Ich hatte nur 1 Burger bekommen. Andere Tagen auch 4 burger bestellt, nur 3 bekommen. Hatte es zu Spät bemerkt, ich war schon Im Bahn. Schade.

(Translated by Google) Did not like the paid toilet. And so everything is good and tasty (Original) Не понравился платный туалет. А так все хорошо и вкусно

(Translated by Google) What to expect, from Junk Food (Original) למה אפשר לצפות, מג'אנקפוד

(Translated by Google) Unfortunately, a paid toilet and do not give napkins when receiving an order. (Original) К сожалению платный туалет и не дают салфеток при получении заказа.

(Translated by Google) It is a nice fast food place. (Original) Es un lugar de comida rápida agradable.

Recommend only if you like fast foods.

(Translated by Google) The food was warm, the staff nice, the shop looked clean (Original) Aar gut essen war warm , personal nett, der laden sah sauber aus

Fast and fresh food, allways a good idea when you are in the city.

(Translated by Google) We all know that it is not healthy. But I had real stomach cramps .. (Original) Wir wissen alle das es nicht gesund ist. Aber ich hatte richtige magenkrämpfe ..

(Translated by Google) Hahahah there the autistic grumbled (Original) Hahahah da hat sich der Autist gemault

(Translated by Google) Parfecet (Original) Parfecet

(Translated by Google) Next time, TÜCHER in (Original) Nächstes mal TÜCHER rein

(Translated by Google) Shake is filled while the burger is being prepared. Shake stood around for five minutes. (Original) Shake wird abgefüllt während der Burger zubereitet wird. Shake stand fünf Minuten rum.

(Translated by Google) Preferably less than one (Original) Am liebsten weniger als eins

(Translated by Google) Permanently crowded. Staff not reasonably fast. The taste is not good compared to other Burger King branches. (Original) Permanent überfüllt. Personal nicht angemessen schnell. Geschmacklich im Vergleich zu anderen Burger King Filialen nicht gut.

(Translated by Google) Unfriendly!!! (Original) Unfreundlich!!!

(Translated by Google) Very good food. (Original) Sehr gutes Essen.

(Translated by Google) Delicious. ? (Original) Lecker. ?

Ordering food is done with the machines. If you try to order it at the front normally no one gives a damn to take your order. They mostly get your orders wrong and when you order large fries, you get a small fry bag so you end up having the same amount of fries as a small bag of fries. The atmosphere is not the best and the food is just okay. Just go to Mcdonalds don't waste your money here