Fressnapf XXL Cologne image

Fressnapf XXL Cologne

Pet store Pet supply store

One of the Most Reviewed Pet stores in Cologne


Address

Koblenzer Str. 1-9, 50968 Köln, Germany

Website

www.fressnapf.de

Contact

+49 221 9378966

Rating on Google Maps

4.20 (1.5K reviews)

Open on Google Maps

Working Hours

  • Wednesday: 9 AM to 8 PM
  • Thursday: 9 AM to 8 PM
  • Friday: 9 AM to 8 PM
  • Saturday: 9 AM to 8 PM
  • Sunday: Closed
  • Monday: 9 AM to 8 PM
  • Tuesday: 9 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: staff (17) friendly (16) sehr (13) selection (12) good (11) products (10) helpful (10) employees (9) Auswahl (9) store (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Brandi G. 3 years ago on Google • 49 reviews
    I am so incredibly upset after my experience today: I was buying cat food and heard three employees saying VERY rude things about someone named “Jamie” who is supposed to be arriving later this week (referring to this person as “Gewöhnungsbedürftig” and “Ekelhaft”). I was so upset by what I heard and tried to tell one of the employees at the register, but they were instantly very defensive, screaming “ich kann nichts machen, da sind Sie bei mir falsch” on repeat. I tried to ask her if she felt that it was okay that her fellow employees were talking so badly about someone, ESPECIALLY so openly in front of customers, and she wanted nothing to do with me. I couldn’t believe that she wanted to wash her hands of me so quickly. I left crying because it was just so wrong, I never expected to leave a Fressnapf feeling this way. Whoever this Jamie is, I’m so sorry you have to meet these people this week. For everyone else, stick to ordering online, the employees here are very rude, heartless people.
    3 people found this review helpful 👍

  • 3/5 X U. 3 years ago on Google
    (Translated by Google) I went there yesterday to buy cat litter. Somehow I found the shop to be totally untidy and sort of confusing. There were products everywhere that needed to be rearranged or rearranged. Partly cleared out simply on the floor. That it has to look like this during opening times? For an XXL branch that was unfortunately disappointing. (Original) Ich war gestern dort, um Katzenstreu zu kaufen. Irgendwie fand ich den Laden total unaufgeräumt und etwas unübersichtlich sortiert. Überall lagen Produkte,die ein-oder umgeräumt werden sollen. Teilweise rausgeräumt einfach auf dem Boden.Das es so zu den Öffnungszeiten aussehen muss? Für eine XXL Filiale war das leider enttäuschend.
    2 people found this review helpful 👍

  • 5/5 Marco a. 3 years ago on Google
    (Translated by Google) Regularly there to buy live food for my anoles: Nice employees and well-stocked business! (Original) Regelmäßig zum Kauf von Lebendfutter für meine Anolis da: Nette Mitarbeiter und ordentlich sortiertes Geschäft!
    2 people found this review helpful 👍

  • 4/5 Jaku B. 2 years ago on Google • 627 reviews
    Just went there for some new fishes

  • 5/5 Alina A. 2 years ago on Google • 68 reviews
    excellent pet store with a large selection of products. One salesperson girl knows English and helped me choose everything I need! Thank you!!
    1 person found this review helpful 👍

  • 5/5 Felix B. 3 years ago on Google
    (Translated by Google) I have a bird. The food there tastes very good! (Original) Ich habe einen Vogel. Das Essen dort schmeckt sehr gut!
    1 person found this review helpful 👍

  • 3/5 Steffi K. 3 years ago on Google
    (Translated by Google) I'm not a big Fressnapf fan! If you know what you want the place is great, if you ask it becomes difficult. Especially on days when goods arrive, you shouldn't speak to the employees because they have to take care of the goods. Customer service and competent employees are not really available. (Original) Ich bin kein großer Fressnapf Fan! Wenn man weiß was man will ist der Laden super, sollte man fragen haben wird es schwierig. Vor allem an Tagen wo Ware kommt sollte man die Mitarbeiter nicht ansprechen, da sie sich um die Ware kümmern müssen. Kundenservice und kompetente Mitarbeiter sind nicht wirklich vorhanden.
    1 person found this review helpful 👍

  • 5/5 Gülcen F. 3 years ago on Google
    😙
    1 person found this review helpful 👍

  • 4/5 Stephen F. 5 years ago on Google • 230 reviews
    Lots of things on offer, lost a star because only one of three tills was open on a Saturday lunchtime. Staff were friendly though

  • 5/5 Sebastian W. 7 months ago on Google • 96 reviews
    Really nice from the inside. Lots of options. Outside is ok. Friendly staff!

  • 4/5 Christopher S. 4 years ago on Google • 65 reviews
    Usually a good experience here. The staff is friendly and helpful even across the language barrier. Sense that being a pet aficionado is a prerequisite for employment here. Larger than other stores of the same brand in the city, the selection is larger as well. Some of the more refined or occasional needs therefore can be met here where not others. Open late on Saturday, and dog friendly (maybe cat friendly too - but have not witnessed that).

  • 5/5 Catherine S. 4 years ago on Google • 52 reviews
    This is my go to place for both my cat and dog. They have a wide-ranging selection of foodstuffs and products for house pets, and I find the staff friendly and very helpful, and especially kind to a person who is learning German but not yet very articulate!

  • 4/5 Eva Liliel B. 2 years ago on Google • 22 reviews
    Nice place but the service staff is a Buch of teenage boys who loudly discuss their private matters across yhe shop instead of helping clients.

  • 5/5 Claudia von S. 1 year ago on Google • 14 reviews
    Very friendly service and good variety of products. I can gladly come again

  • 3/5 Johnny us R. 3 years ago on Google
    (Translated by Google) By XXL I mean something else. The selection of dog food is quite large, as in all other pet bowls. The collar / leash offer includes the normal companies. In all, the market is clean and has free parking. One of the staff members was very rude. I'll put it on Corona, everyone has a panic :-) (Original) Unter XXL verstehe ich anderes. Die Auswahl an Hundefuttern ist wie in allen anderen Fressnäpfen recht groß. Das Halsband-/Leinenangebot beinhaltet die normalen Firmen. In allem ist der Markt sauber, hat kostenlose Parkplätze. Eine Mitarbeiterin war sehr unhöflich. Ich schiebe es mal auf Corona, da haben ja alle einen Koller :-)

  • 5/5 Tatjana G. 3 years ago on Google
    (Translated by Google) Super store (Original) Super Laden

  • 4/5 Sabrina H. 3 years ago on Google
    (Translated by Google) Very nice and helpful staff :) (Original) Sehr nettes und hilfsbereites Personal :)

  • 1/5 Carmen B. 3 years ago on Google
    (Translated by Google) It looks dirty (Original) Sembra sporco

  • 5/5 Frank M. 3 years ago on Google
    (Translated by Google) Nice shop with a large assortment of feed, toys, care products, etc. Nice personel There are enough parking spaces. Recommendable (Original) Schöner Laden mit großem Sortiment an Futtermittel, Spielzeug, Pflegemittel usw. Nettes Personal Parkplätze sind ausreichend vorhanden. Empfehlenswert

  • 1/5 jaballi houssem e. 3 years ago on Google
    (Translated by Google) Very large (Original) Sehr groß

  • 2/5 Roman B. 3 years ago on Google
    (Translated by Google) The sorting of the shop is basically quite good. The terrarium area may be a bit small, but has everything that is needed. It is a pity that food mice are often ordered too late. In addition, the price has been doubled by leaps and bounds. There will certainly be reasons for this, but unfortunately I don't find out from the unfriendly cashier, because she only dismisses me with a sloppy "goodbye" .... What a shame (Original) Die Sortierung des Ladens ist grundsätzlich ganz gut. Der Terraristik Bereich ist vielleicht etwas klein, hat aber alles was nötig ist. Schade ist, dass Futtermäuse häufig zu spät nach bestellt werden. Zudem ist der Preis sprunghaft verdoppelt worden. Das wird sicher seine Gründe haben, diese erfahre ich aber leider nicht von der unfreundlichen Kassierkraft, denn die entlässt mich nur mit einem pampigen „auf Wiedersehen“.... Schade

  • 4/5 Sven S. 3 years ago on Google
    (Translated by Google) It went quickly and the range is good. (Original) Es ging zügig und das Sortiment ist gut.

  • 5/5 Vinko B. 3 years ago on Google
    (Translated by Google) Super friendly, the staff give good advice and a very good and large selection there just great (Original) Super freundlich die Mitarbeiter beraten gut und eine sehr gute und große Auswahl dort einfach top

  • 5/5 Uli H. 3 years ago on Google
    (Translated by Google) Very friendly staff, they are well advised and my four-legged friends really like the food 👍 (Original) Sehr freundliches Personal,man wird gut beraten und das Futter schmeckt meinen Vierbeinern sehr 👍

  • 3/5 pop d. 3 years ago on Google
    (Translated by Google) It's good to buy one here Prices are not so cheap, but you can also get everything you need for animals here (Original) Hier ist es gut ein zu kaufen Preise sind zwar nicht so günstig dafür bekommt man hier aber auch alles was man für Tiere braucht

  • 5/5 Mona W. 3 years ago on Google
    👌🏼

  • 2/5 Alex K. 3 years ago on Google
    (Translated by Google) Unfortunately there have been no rabbits for months. The selection of transport baskets is also very manageable and other providers have significantly cheaper baskets in good quality. However, we bought a stable here and it serves its purpose. Parking is free (Original) Leider gibt es schon seit Monaten keine Kaninchen. Die Auswahl an Transportkörben ist auch sehr überschaubar und andere Anbieter haben hier deutlich günstiger Körbe in guter Qualität. Gekauft haben wir hier jedoch einen Stall und dieser erfüllt seinen Zweck. Parken ist umsonst

  • 5/5 Michelle K. 3 years ago on Google
    (Translated by Google) Excellent! (Original) Super!

  • 5/5 Anna K. 3 years ago on Google
    (Translated by Google) Perfect approach to the doggy and great service I recommend (Original) Perfekcyjne podejście do pieska i super obsługa👌👍😁polecam

  • 5/5 Johanna D. 3 years ago on Google
    (Translated by Google) Very friendly staff and always very helpful (Original) Sehr freundliche Mitarbeiter und immer sehr hilfsbereit

  • 4/5 Karin K. 3 years ago on Google
    (Translated by Google) Very nice advice. ..We also found the paw care ... thank you (Original) Sehr nette Beratung. ..Wir haben auch die pfötchenpflege gefunden...danke

  • 4/5 Hubo B. 3 years ago on Google
    (Translated by Google) Nice big shop very friendly staff (Original) Schöner großer Laden sehr freundliches Personal

  • 5/5 Sam N. 2 years ago on Google
    A wide variety of products for almost all kinds of common pets. The product prices are slightly higher than what you can find on online shops.

  • 4/5 Juan Pimentel (Polegar M. 2 years ago on Google
    It a big place to find all what you need for your pet. Parking is free for 1 hour.

  • 5/5 Ore B. 2 years ago on Google
    Spacious, loads to pick from, clean, friendly staff

  • 5/5 Vanessa Q. 2 years ago on Google
    Very good Service

  • 5/5 Yogesh Babu R. 1 year ago on Google
    Great and big place to do shopping for your lovely pet(s).

  • 1/5 Ole V. 2 years ago on Google
    We got there 10 Minutes before the store was due to close, as told by an employee and the clock, but nonetheless an employee kept harassing us quite aggressively to leave the store, even though we would have only taken a minute to pick up some bird food.

  • 5/5 Marija M. 5 years ago on Google
    Love this Fresnapf in heart of Cologne city. You can find everything you need for your pets. Stuff is kind, friendly and speak English. Highly recommended! 😊

  • 4/5 The5ixx 5 years ago on Google
    Would have hoped for more variety of products, but instead it carries more varieties of products like bird equipment, fish and reptiles.

  • 5/5 Vinay N. 5 years ago on Google
    Awesome place with highly motivated staff who know what the talk.

  • 4/5 Ricardo M. 6 years ago on Google
    Probably the most convenient pet product chain in the region

  • 5/5 Jodi S. 6 years ago on Google
    Great selection of animal products. Staff was helpful and friendly.

  • 4/5 Fotis P. 7 years ago on Google
    The biggest variety that you can find in pet shops. They have everything for aquariums anna in the best prices.

  • 5/5 Jan T. 7 years ago on Google
    Great store to get ur pet stuff

  • 5/5 Achim M. 4 years ago on Google
    Top

  • 5/5 Christos G. 3 years ago on Google
    (Translated by Google) Everything for the animals (Original) Alles für die Tiere

  • 5/5 Erol D. 3 years ago on Google
    (Translated by Google) Large areas give almost everything for all kinds of animals (Original) Schön grosse Gelände gibst fast alles für alle Arten von Tieren

  • 1/5 Andrea W. 3 years ago on Google
    (Translated by Google) Unfriendly staff! Hardly any assortment for large dogs. (Original) Unfreundliches Personal! Kaum Sortiment für große Hunde.

  • 4/5 nisar el m. 3 years ago on Google
    Large choice of animal needs, with reasonable prices.

  • 5/5 Sean M. 4 years ago on Google
    This shop almost have everything you need. Multiple shelves for wet and dry food. Great for shopping for cats or dogs.

  • 4/5 stefan s. 3 years ago on Google
    Top

  • 5/5 Andreas S. 4 years ago on Google
    Best variety....best prices.....

  • 5/5 Fabian S. 3 years ago on Google
    (Translated by Google) Unfortunately we took fish with us that brought a disease into the aquarium. The branch manager was very friendly and understanding and responded appropriately. Many Thanks! (Original) Haben leider Fische mitgenommen, die uns eine Krankheit ins Aquarium brachten. Der Filialleiter war sehr freundlich und verständnisvoll und hat angemessen reagiert. Vielen Dank!

  • 2/5 Pia R. 3 years ago on Google
    Eigentlich ein echt toller Fressnapf, sehr gut sortiert und man findet immer alles was man sucht. Was mich sehr sehr sehr stört ist das verdreckte Häschen Gehege ! Die armen Tiere müssen in ihren eigenen Ausscheidungen liegen, und das jedesmal wenn ich da bin. Ein absolutes NO Go !!!

  • 5/5 Urania B. 3 years ago on Google
    (Translated by Google) Great selection, very helpful staff (Original) Tolle Auswahl,Sehr hilfsbereites Personal

  • 5/5 Fake Herman N. 3 years ago on Google
    (Translated by Google) Here in the Netherlands € 2.38, Now only 99 cents. That's what we do it for. (Original) Hier in Nederland € 2.38, Nu slechts 99 cent. Daar doen wij het voor.

  • 5/5 Anna 3 years ago on Google
    (Translated by Google) Aquarium department highly recommended 😊 !!! (Original) Aquarium Abteilung sehr zu empfehlen 😊 !!!

  • 5/5 Patty S. 3 years ago on Google
    (Translated by Google) Very nice and helpful salespeople. (Original) Sehr nette und hilfsbereite Fachverkäufer.

  • 5/5 Jack R. 3 years ago on Google
    (Translated by Google) Spacious, great selection, well sorted. (Original) Geräumig, tolle Auswahl, gut sortiert.

  • 4/5 Christian W. 3 years ago on Google
    (Translated by Google) Definitely the best Fressnapf with the largest selection in Cologne. The employees could sometimes be a little more enthusiastic at work, but at the moment the situation is not that great overall, so maybe a bit understandable. (Original) Definitiv der beste Fressnapf mit der größten Auswahl in Köln. Die Mitarbeiter könnten manchmal noch ein bisschen enthusiastischer bei der Arbeit sein, aber momentan ist die Situation ja auch insgesamt nicht so toll, von daher vielleicht auch ein bisschen nachvollziehbar.

  • 1/5 Markus L. 3 years ago on Google
    (Translated by Google) Dirty shop !!! inability not to be outbid (Original) Drecksladen !!! an Unfähigkeit nicht zu überbieten

  • 5/5 Bianka K. 3 years ago on Google
    (Translated by Google) Super great employees always helpful even when it is stressful (Original) Super tolle Mitarbeiter immer hilfsbereit auch wenns stressig ist

  • 5/5 Beate P. 3 years ago on Google
    (Translated by Google) Good advice. (Original) Gute Beratung.

  • 5/5 Guido Frederic P. 3 years ago on Google
    (Translated by Google) Well-stocked market! Friendly and helpful staff! Many options!! (Original) Gut sortierter Markt! Freundliches und hilfsbereites Personal! Viel Auswahl!!

  • 5/5 Christian H. 3 years ago on Google
    (Translated by Google) Nice, friendly and helpful staff, good selection of products, easy parking (Original) Nette freundliche und hilfsbereite Belegschaft,gute Auswahl an Produkten, gute Parkmöglichkeiten

  • 4/5 Dominic 3 years ago on Google
    (Translated by Google) Large selection. (Original) Große Auswahl.

  • 4/5 Makis D. 4 years ago on Google
    You can find anything you want but the prices are too high...

  • 5/5 حيدر ابو �. 3 years ago on Google
    (Translated by Google) Excellent program that I recommend downloading Thank you (Original) برنامج ممتاز انصح بتنزيله وشكرآ

  • 5/5 Maitha S. 8 years ago on Google • 2 reviews
    I have visited this store a lot during my short visit to cologne! I LOVE IT! The staff are super friendly, they may not speak english very well but somehow we can understand each since we are there for the same purpose. This store is so HUGE and it has everything your pet will ever need! The prices are okay and the items are super amazing quality. I will be sure to visit this store every time i visit cologne-Germany! Peace.


Call +49 221 9378966 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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