5/5 K K. 4 years ago on Google
Last
week,
I
promised
to
remove
my
“1
star”
review
if
things
improved
at
the
Kane’ohe
location.
(Original
post
last
week
was
a
Customer
Service
and
food
handling
complaint.)
Well,
I
was
in
town
@
UH
and
tried
to
place
an
on
line
order
to
the
Beretania
Teddy’s,
but
the
app
was
glitchy-1/2
a
dozen
attempts
to
order,
it
would
fail
after
trying
to
review
my
order.
I
decided
to
cruise
by,
walk
in
and
order...but
the
place
was
packed.
So,
on
my
home,
I
decided
to
try
changing
locations
to
Kane’ohe
and
after
about
4
on
line
fails,
it
finally
kicked
in
and
I
was
able
to
order.
My
order
was
ready
as
promised
at
pick
up
time,
I
noticed
there
still
seemed
to
be
a
bit
of
in
store
confusion
between
staff
members
and
sorting
out
the
orders.
Which
didn’t
appear
to
affect
my
order,
I
hope.
The
burger,
which
was
very
rare,
gets
zero
complaints,
since
my
son
likes
it
almost
“mooing”
however,
I
noticed
the
burger
came
in
a
paper
bag,
not
the
sturdy
container.
I
hope
this
was
due
to
some
change
over
to
paper
or
they
ran
out
of
the
sturdy
containers
or
that
he
didn’t
receive
a
child’s
combo
burger??
This
one
seemed
less
messy,
and
more
compact.
I
only
recall
ordering
a
child’s
combo
once
a
few
years
ago
and
it
came
in
paper.
The
only
comment
my
son
made,
was
that
the
bun
was
very
very
cold
(?)
last
few
times
mentioned
the
buns
are
different
(?)
but
he
said
the
meat
tasted
good,
and
it
wasn’t
cold.
We
look
forward
to
next
Saturday’s
meal.
I
will
give
5
stars,
because
the
experience
in
store
was
drama
free,
but
the
glitchy
on
line
ordering
app
needs
to
be
checked
into.