Timmy T's Gourmet Grinders Sandwich Shop image

Timmy T's Gourmet Grinders Sandwich Shop

Restaurant Fast food restaurant Meal takeaway Sandwich shop Catering service Meal delivery Health food restaurant Delivery service Catering food and drink supplies Box lunch supplier

😠 Timmy T's has always had great sandwiches & I was super excited to order a platter for a party I was throwing! It's just a shame their customer service doesn't match up. I called on Wednesday to discuss the platter options & was told they offer 15 piece or 30 piece trays, the pieces being HALF the s... People often mention sandwich, sandwiches, order, service, great, fast, meat, Kailua, parking, good,


Address

60 Kihapai St, Kailua, HI 96734, United States

Website

www.timmytsgourmetgrinders.com

Contact

+1 808-263-3333

Price rating

$ $$$

Rating on Google Maps

4.40 (310 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: sandwich (23) sandwiches (11) order (10) service (9) great (8) fast (7) meat (7) Kailua (7) parking (6) good (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Erin G. 2 years ago on Google
    Timmy T's has always had great sandwiches & I was super excited to order a platter for a party I was throwing! It's just a shame their customer service doesn't match up. I called on Wednesday to discuss the platter options & was told they offer 15 piece or 30 piece trays, the pieces being HALF the size of a regular sandwich. Thinking I would be receiving HALF sandwiches, the 15 piece tray sounded like the perfect amount. I was quite disappointed to realize after picking up that they were very clearly cut in THIRDS, and arranged very sadly on a large tray with a completely empty center. When I called to very calmly & politely discuss my disappointment with the manager, Chris, I was told they have always cut the sandwiches in thirds and that due to numerous new hires I was given the WRONG information earlier in the week. Now I was completely understanding of this-- I have worked in fast food & customer service for years & know new employees make mistakes, I totally get it! That's when Chris became rude. He asked condescendingly asked "well what would you have done differently if you knew they would have been cut in thirds?". I said "Well I would have ordered more food! I have much less than I was expecting for this party." I asked if there was anyway I could be provided a few extra sandwiches to rectify the situation, and was told I would have to pay full price for their mistake. Then Chris hung up on me. I was completely calm & simply wanted to provide my feedback about how being given incorrect info left me short on food for this party. Clearly they don't care about customer service. I will be taking my business elsewhere moving forward-- what a disappointment!
    5 people found this review helpful 👍

  • 4/5 Derrick 5 years ago on Google
    If you are from the mainland and have ever visited the sandwich shop called Jimmy Johns then you have found the Hawaiian equivalent.  Though Timmy T’s is not a chain restaurant it offers the same expeditious sandwich making as Jimmy Johns.  The restaurant offers both typical sandwich options along with local favorites.  Customer service is quick, friendly, and knowledgeable.  The interior is full of local pictures, paintings, and funny real life innuendo posters.  Prices are very affordable and definitely worth it due to the taste of the food. They do not have a fountain drink machine so you will have to buy a canned/bottled beverage if you plan on drinking something with your meal.  They over cookies and/or chips to compliment your meal.  This place does have picnic tables for outdoor dining. Four stars because parking is a HEADACHE.  If you can walk to this place it would be more worth it because the parking is little to non-existent.
    5 people found this review helpful 👍

  • 5/5 Ethan S. 9 months ago on Google
    Very fast service and a cool little environment. Highly recommend if looking for sandwiches !
    2 people found this review helpful 👍

  • 5/5 Rachel W. 2 months ago on Google New
    Staff was incredibly welcoming and friendly and offered suggestions of popular menu items. Food was delicious!! Wonderful atmosphere!
    1 person found this review helpful 👍

  • 2/5 Sean G. 4 months ago on Google
    I went here for the first time because a friend said it was good. The staff was nice and friendly but I have to say it was the skimpiest sandwich I've ever had in my life. I made thicker sandwiches when I was a starving college student! What they make does not look anything like their published photos. I got the #5 (Da Vinnie). There was literally one slice of each type of meat. When I first opened the sandwich I thought I got someone's "no meat" sandwich. I was too tired and hungry and now wish I took a pic of it but it looks a lot like one of the other review photos in here. It's the first time in my life I ate a deli sandwich and was hungry less than 30 minutes later. I'm afraid to go back to give a second chance since pre-tipping 20% still got me such a skimpy sandwich.
    1 person found this review helpful 👍

  • 5/5 BeachfrontAgent 1 year ago on Google
    Walked in to Timmy T's and had the #9 Italian. This has to be the best sandwich shop in Kailua for sure. Great people making a great sandwich. Wasn't cheap, but 2 people could have enjoyed this heavy weight winner. I highly recommend this establishment and hope you will check them out soon and support a Locally owned small business.
    1 person found this review helpful 👍

  • 5/5 Jordan&Vanessa L. 1 year ago on Google
    Food is great as always but today’s delivery was weird. Driver pulled up and stayed in her car. I walked up to the car and she gave me this confused look. I told her hi and said that’s my order and then she reply “well you didn’t tell me it was you” and I said yes it’s my order as she was calling my phone, my phone was in my pocket. She didn’t say thank you or anything. In the past the delivery drivers was amazing. 09/01/2022 A few days later a staff member of Timmy Ts called and apologized for the situation. The driver did as well. I really appreciate it. At the end nobody is perfect and everyone deserves a second chance. That’s why I change my review from a 1 star to a 5 star!
    1 person found this review helpful 👍

  • 5/5 Evan K. 1 year ago on Google
    Super fast service, pretty great sandwich. They had all 4 sandwiches done by the time we figured out what kind of chips we wanted to get. Parking out back and super good location. 10/10!
    1 person found this review helpful 👍

  • 3/5 Nicole N. 5 months ago on Google
    Great sandwich joint in Kailua. Super busy, terrible parking lot…recommend to park on the street instead of their parking area behind the restaurant. There was a line to order but they filled our order quick.

  • 5/5 Sweetie U. 1 year ago on Google
    Friendly and fast service, I had the pastrami.. Fresh baked bread.. So soft! Fresh cut lettuce. They used boars head meat! So yummy and delicious! Best sandwich I ever had!!

  • 1/5 Tj 8 months ago on Google
    I ordered 2 sandwiches online for pick up at this location in Kailua. 45 mins after placing my order I arrive to pay at the register. After several minutes of employees trying to figure out where my order was, I get asked “are you sure you ordered it to this location there’s two?!” I showed them the receipt details but it was still a mystery to them how my order was never made. At the end of the day, when we got to the beach my order was still wrong. No apologies and lack of attentiveness to the order. Straight up dookie.

  • 2/5 Richard S. 1 year ago on Google
    We always like to try the local, off-the-beaten-path restaurants wherever we go. Saw good reviews so we decided to take a break from the garlic shrimp and braised pork we’ve had a steady diet of. It was surprising when we were handed a sandwich about the diameter of a paper towel tube and even more surprises with the lack of meat inside it. We both realized this could be a great place if they provided a bit more. To bad they skimped too much.

  • 1/5 Olya L. 7 months ago on Google
    We were a party of 5. Ordered 5 sandwiches, drinks and cookies. I forgot to ask for cucumbers on my 3 yo daughter’s sandwich. Once we started eating, I came back to the counter and asked them for a few slices of cucumbers to add to the sandwich. They said they couldn’t give them to me. I said I’ll buy them, and they still said no. How is this place still in business with their customer service?! Should have gotten back and taken the tip back that we left for them when we ordered. Word of advice, don’t tip them till after you eat your meal 😉

  • 4/5 Amber L. 7 months ago on Google
    I usually love Timmy T’s but lately they have been so skimpy on the meat that I’ve started adding extra meat. Today I paid $14 for a turkey sandwich with extra turkey and it had 2 pieces of turkey on it. Unacceptable and annoying.

  • 5/5 Helen R. 1 year ago on Google
    We ordered lunch to lanikai beach and the delivery was super fast! Da Vinny and veggie deluxe sandwiches were delicious. Highly recommend!!

  • 3/5 Raynell L. 1 year ago on Google
    Great place for subzero! Lots of parking in the back. Oh btw, they don't toast you bread because They don't have a toaster. But the variety of subz are good. Their buns aren't big like subway but it makes it easy to bit into.

  • 5/5 Steph V. 1 year ago on Google
    Super fast and efficient, super friendly staff, very helpful, and the sandwich was so good I could kiss the person that made it. You need to check this spot out!!

  • 5/5 Greg A. 2 years ago on Google
    Pretty stinking good sandwich! It did seem kind of expensive for a sandwich but it was stuffed with meat. I got the Pacific Pastrami and it was delicious! It may be I was just starving. The service was 10/10 so friendly and they had finished our sandwiches 2 minutes after we walked in the door!

  • 5/5 James C. 1 year ago on Google
    This is a great local sandwich shop in Kailua. It's very similar to Jimmy John's, with thin sliced, high quality meats and excellent house-made bread. The Italian grinder was exactly what I expected and the Kailua Club had a great flavor, although I will ask for oil/vinegar next time. There isn't much parking, like most places on that side of Kailua, but definitely worth the trip if you're looking for a decent sub.

  • 5/5 Jeramie A. 1 year ago on Google
    Man the food is great... but you wanna know what really impresses me... the damn speed and quality for how this is made. Blazing fast... like before my receipt is even printed the sandwich is there ready to go. Amazed!!!

  • 3/5 Lisa R. 2 years ago on Google
    Used to be one of my favorites! Ordered the Kailua Club. Meat sliced super thin and only one layer. Loved the fresh veggies but couldn't taste the protein! Very disappointed🤨


Call +1 808-263-3333 Open on Google Maps

Amenities


  • Pets
    • ✓️ Dogs allowed
  • Parking
    • ✓️ Free parking lot
  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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