I usually love coming here but my recent experience was horrible. I was charged $50 more than usual, but this was not the issue. I called back to inquire about the difference in pricing, and the front desk worker informed me that it was because I had additional hair growth that required more bleach/toner. I asked why this was, because this appointment was for a root touch up (admittedly, I had a solid 3-4 inches of grown out hair), and when I had first gotten the entire portion of my hair dyed at this same location (which was 12+ inches of bleaching/toning), it was still $50 less. Again, I had no issue with the cost I just wanted further explanation on why so I would be aware of when/where to set up my future appointments. My problem was when she responded with “well if you had a complaint you should have said something at your appointment. And I can forward this to the owner and try to have him call you back but he doesn’t usually respond to complaints.” 1.) I was not complaining. I cannot recall a single time I’ve even called an establishment to ask further about pricing, so for the one time I decide to do so to be labeled as a complainer felt insulting. 2.) The customer service to tell me that for my question to be valid I had to have “complained” during my appointment is terrible. I have social anxiety and first wanted to check that I was correct about my charges for the past appointments so I wouldn’t be asking an unnecessary question. But since I didn’t immediately ask for a manager as soon as I was charged, she told me I most likely wouldn’t be responded to. Again, I usually love coming here and it is a wonderful school. It’s just incredibly disappointing to me that a simple inquiry into a question was treated like this, especially since this is a school. I had friends with me when I received the call, so there were multiple people who heard how I was treated if the business attempts to say otherwise. However, I don’t necessarily believe this is a full business problem, but employees should be trained to receive calls such as mine in a kinder manner.

I went here with the intention of getting my hair flat ironed for my trip to cancun tomorrow and ended up finding my new hair stylist. Skilled in all hair types and willing to take on my dry and tangled curls Elilta gave me an amazing wash and style. She took her time was professional and to make it better I found out she also does braids!! I am so excited to use her services again! I feel like a new woman and my hair is definitely mexico ready!!

I went here and received a full body waxing from the amazing Aylia. She was amazing and took her time but was fast and even dug out my ingrown in my knee area. She was extremely professional and even let me take a couple of breaks. The studio was spotless and sanitary using gloves and a new stick for every wax dip. There was no cross contamination ☺️ I’m very happy and will be booking her again.

I had a wonderful experience at Mitsu Sato Hair Academy. As a part-time student, I received a tremendous amount of experience in all aspects. Celia the instructor helped me to learn extra skills beyond what is needed to pass the State Board exams. I stayed busy with clients, and was able to preform numerous practicals almost everyday that I was at school. You truly get what you put in. Thanks for the experience!

Holly at the Lee's Summit location gave me a facial and neck massage. The experience was so relaxing and it left my skin feeling so hydrated and soft. I will definitely be back for more services. She took the time to find out about my skin and she used products customized to my skin type. I highly recommend going to Holly at Mitsu in Lee's Summit.

I had my hair done by Liu not once but twice and absolutely loved it! She did an amazing job and really took the time to ensure comfort and care was taken and for a trans client that’s really difficult to nail! I’ll keep coming back as long as she’s there.

Being a full-time student at Mitsu Sato Hair Academy I appreciate the fact of being able to go to school part-time in the evenings. Office staff is truly amazing and keep you on the right track. After the skill's I've gained while at MSHA I'm excited to start my career as a Esthetician.

Great experience at Mitsu Sato Hair Academy! I was a part-time esthetics student and gained a family for LiFe! Thankful to all instructors and office management…

I started the esthetician program at this school a couple months ago, it has been a great learning experience! My teacher Hanna is the best of the best, she has helped me so much to learn everything I need to know about Esthetics and more! This school really prepares their students for the outside work place!

I am happy to have chosen Mitsu Sato. I was able to receive a certification through BELLA lash and MUD, on top of my Esthetics license. Ms. Cece is a great instructor and made my educational journey there a great experience.

Very unprofessional. Have a close friend who studies here and it has been filled with false promises. Instructors are not there for students success. Students should be there to learn not be filled with incompetence and drama.