1/5 Harry den B. 5 months ago on Google
We
would
like
to
warn
other
guests
who
stay
here
for
the
staff
members
of
this
hotel.
Unfortunately
some
staff
members
feel
the
need
to
steal
deposit
money
from
customers
(they
ask
for
a
deposit
but
they
don't
give
you
a
receipt
nor
do
they
put
it
in
the
system).
When
you
try
to
get
your
deposit
back
it
becomes
impossible.
We
talked
to
the
accountant,
a
gentleman
who
is
extremely
rude
and
angry.
He
denied
the
whole
thing
and
just
said
they
never
take
deposits!!
He
refused
to
watch
the
security
footage
of
the
payment.
He
promised
to
call
us
back
but
never
did.
So
we
tried
to
call
the
hotel.
But
as
soon
as
the
people
from
the
reception
recognised
our
voice
they
hung
up
on
us!!
This
happened
about
9
times
and
eventually
we
gave
up.
We
called
back
the
next
day,
and
the
guy
from
the
reception
who
picked
up
simply
told
us:
"We
spoke
to
our
colleague
and
she
denies
the
allegations.
So
you
have
two
options,
you
can
either
trust
me,
or
I
have
to
put
you
through
to
the
manager."
So
we
told
him
to
connect
us
to
the
manager.
We
discussed
the
matter
with
her,
and
also
urged
her
to
just
watch
the
security
footage,
since
it
will
show
that
we
paid
the
deposit.
But
also
she
refused
vehemently
to
look
at
the
footage.
She
called
the
next
day
and
told
us
she
talked
to
the
receptionist,
and
she
denied
she
had
taken
our
money
and
since
there
was
no
receipt
or
excess
money
in
the
cash
drawer
we
never
maid
the
payment
and
hence
she
could
not
give
us
back
our
deposit.
Again
we
asked
her
to
watch
the
security
footage.
She
eventually
said
she
would
do
that.
She
called
us
back
and
told
us
she
couldn't
see
that
we
paid
the
deposit
money.
It
wasn't
about
the
money
at
this
point
anymore,
but
about
the
fact
that
we
were
being
called
liars
and
they
were
stealing
from
customers
and
everyone
was
covering
it
up.
We
told
her
we
would
put
a
lawyer
on
this
case
and
go
to
the
police
in
order
to
get
the
security
footage
of
the
payment.
She
suddenly
told
us
she
would
watch
the
footage
again
but
that
the
"IT-guy"
was
on
holiday
for
a
week
so
we
would
hear
back
from
her
in
a
week.
I'm
not
sure
why
she
would
need
the
IT-guy
to
look
at
the
footage
"again"
since
she
was
so
adamant
about
the
fact
that
she
had
watched
it
carefully
and
she
could
not
see
we
made
a
payment
for
the
deposit.
However,
only
a
few
hours
later
she
called
us
back
and
told
us
she
wanted
to
give
us
back
our
deposit
money!
No
manager
in
their
right
mind
would
view
security
footage
which
clearly
shows
that
NO
deposit
has
been
made,
and
STILL
decide
to
"refund"
the
amount.
All
of
a
sudden,
as
we
told
them
our
plans
of
getting
a
law
firm
and
the
police
involved,
we
were
called
back
and
refunded
the
money
within
3
hours!
The
most
bizar
thing
is
we
wanted
to
check
in
at
The
Wellem
by
Hyatt
a
few
days
later,
and
there
was
a
lady
who
was
extremely
upset
and
was
pretty
much
yelling
at
the
reception
(the
whole
team
including
the
security
staff
was
gathered
there)
that
someone
from
the
reception
had
signed
off
her
package
(the
person
who
had
delivered
the
package
had
told
her
it
was
signed
off
at
the
reception)
and
they
all
denied
this
had
happened.
And
also
she
was
telling
them
they
should
watch
the
security
footage,
and
they
were
telling
her
that
no
one
from
the
reception
had
signed
it
off
and
there
was
nothing
to
see
on
the
security
footage.
Obviously
after
seeing
this
whole
scene
we
decided
not
to
stay
there,
since
it
seems
like
the
Hyatt
has
an
overall
lying
and
stealing
staff
members
problem.
We
tried
to
highlight
this
matter
to
the
head
office
(legal
department)
in
Chicago.
We
sent
them
a
letter
and
an
email
explaining
the
whole
ordeal
in
detail
to
make
sure
other
guests
are
protected
and
the
staff
members
who
are
in
on
this
scam
get
fired.
We
called
them
several
times
and
asked
them
if
they
could
look
into
this
matter.
We
never
got
any
response
back
from
them
so
I
guess
the
safety
of
their
customers
is
of
no
regard
to
them.
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