2/5 John P. 9 months ago on Google
We
stayed
here
for
3
nights
in
early
June.
The
location
was
great,
just
a
couple
of
minutes
walk
from
the
cathedral
(Kölner
Dom).
We
received
details
to
self
check-in
via
email,
which
was
an
easy
process
on
the
machine
when
we
arrived.
However,
this
wasn't
mandatory,
and
there
was
reception
staff
available.
The
room
itself
was
a
standard
size,
enough
for
the
3
nights.
Unfortunately
we
were
very
dissatisfied
that
the
air-conditioning
did
not
work.
We
reported
this
and
were
told
it
would
be
checked,
but
it
wasn't
fixed.
We
specifically
chose
a
hotel
with
air-conditioning
so
the
lack
of
this
was
very
disappointing.
When
we
checked
out
and
we
were
asked
if
everything
was
ok,
we
did
note
that
it
didn't
work.
This
was
barely
acknowledged
other
than
to
ask
if
we
had
closed
the
windows
first.
We
were
also
asked
this
when
we
reported
the
issue
at
first.
Given
this
isn't
our
first
time
staying
in
a
hotel,
we
had
of
course
closed
the
windows
to
see
if
this
worked,
but
it
did
not.
Because
the
air-conditioning
did
not
work,
we
had
to
sleep
with
the
windows
open.
We
had
very
poor
sleep
because
the
noise
from
outside
was
extremely
loud,
even
into
the
late
hours.
We
chose
a
cathedral
view
room.
The
pillows
were
also
too
soft.
There
was
no
tea
or
coffee
making
facility.
However,
there
was
a
mini
fridge,
TV
with
HDMI
output
and
safe
available.
Room
service
was
available
but
no
menus
in
the
room,
so
unsure
how
this
could
be
ordered.
The
room
was
not
worth
the
money
and
not
of
suitable
quality
for
4*.
Despite
raising
issues,
nothing
was
done.
We
would
not
chose
this
hotel
next
time
we're
staying
in
Cologne,
nor
would
we
recommend.
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