Hotel Santo image

Hotel Santo

Hotel

Contemporary property with a casual restaurant & a bar, plus a breakfast buffet & free Wi-Fi. People often mention hotel, staff, breakfast, room, good, clean, stay, great, nice, friendly,


Address

Dagobertstraße 22-26, 50668 Köln, Germany

Website

www.hotelsanto.de

Contact

+49 221 9139770

Rating on Google Maps

4.40 (917 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hotel (26) staff (16) breakfast (15) room (14) good (12) clean (12) stay (11) great (10) nice (8) friendly (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Ferry D. 1 year ago on Google
    Chose this hotel because of the excellent reviews of other visitors. The hotel is very well situated, it's only a few minutes walking to the city center which is a big plus. Be aware that this hotel does offer parking, but that you must ask reception to open and close the door of the garage every time you want to enter or leave the garage. Unlike with most hotels, the parking area isn't indicated with a sign and will be somewhat hard to find if you're not familiar with the hotel area. Parking will set you back EUR 24,00 a night. If you're staying for the weekend parking in one of the streets close to the hotel might be a more economical option, but with limited parking places you'd have to be a bit lucky. The standard double room is somewhat outdated and could use a good clean, in particular the shower. It was also a bit odd that there's a bottle of water next to the bed which used to be free of charge but is now EUR 3,60. Breakfast is good value for money and offers a variety of cold and hot food. While we liked the location, we won't come back to this hotel again, especially given the alternatives in the area which are priced similar.
    2 people found this review helpful 👍

  • 5/5 Andrew S. 5 months ago on Google
    Lovely hotel & staff, central to cologne & really close to the train station so win win!!
    1 person found this review helpful 👍

  • 4/5 Gerard O B. 7 months ago on Google • 132 reviews
    Nice enough hotel. Staff on front desk nice.Breakfast decent. We didn't leave our room before midday as the weather wasn't good, so we missed out on getting our room serviced and had to get our own clean towels from trolley on the corridor. Second day was similar and we left sign on door to have room serviced but it was only a rough job done. Bed wasn't made too well and empty glasses weren't taken away.Sink in our bathroom seemed to be blocked also.i would recommend it and we did enjoy our stay,but things could be improved in some areas.

  • 5/5 Max R. 8 months ago on Google
    Incredible value for such a nice hotel. We stayed here for 2 nights. The reception staff were very friendly and helpful during our entire stay. The rooms were clean and with generous sized bathrooms. The free amenities included a sewing kit which was such a nice surprise to repair some worn out clothes after nearly 2 months travelling. The breakfast was absolutely incredible with a massive selection of fresh foods and drinks. We loved that it went from 7.30 up until midday on weekends and from 6.30 on Weekdays. It makes for such a flexible morning. The location felt very safe and quite close to the centre (as well as to Koeln HBF train station). There was also lots of nice restaraunts and bars just across the road. The 12pm checkout was also very much appreciated. Highly recommended spot in Cologne
    1 person found this review helpful 👍

  • 5/5 Pascal K. 2 months ago on Google • 95 reviews New
    Had a great time in Köln in this hotel. Everything was pretty good. Location is nearby everything too :)

  • 5/5 Andrii 2 months ago on Google • 32 reviews New
    An awesome staff! We came to leave our bags as we arrived ~5 hours before check in and they allowed us to check in since our room was clean and ready to check in 🤯 it’s crazy, I have never experienced such friendly service, I appreciate this 🙏🙏

  • 5/5 Francesco Piccinelli C. 2 months ago on Google • 16 reviews New
    Good hotel. The waiter messed up our breakfast’s table but manage to solve the issue in no time. Corridors are a bit creepy but the rooms are clean and - rarity after covid - they have a good minibar.

  • 5/5 Michael G. 1 year ago on Google
    Wonderful hotel located in a great area of Cologne. Recommend it.

  • 5/5 MD FARID A. 10 months ago on Google
    Nice hotel , but not value for money...

  • 5/5 Marko P. 11 months ago on Google
    Modern hotel, very pleasant and flexible service.

  • 5/5 Mark G. 8 months ago on Google
    Great place to stay. Located central to everything, staff are great, good breakfast and slept very well.

  • 5/5 arin d. 9 months ago on Google
    The staff were great. Our room was clean and comfortable. It is a great find for the price. There was parking available for a small fee but you need to reserve. Position is central, no need to hesitate for a few days stay. Oh, and the breakfast was amazing. It is included in the price. Many options are made with quality ingredients, and very nice staff attend.

  • 4/5 Matthew D. 1 year ago on Google
    Ok hotel, rooms do the job nothing fancy just somewhere to stay while in Köln

  • 4/5 Cindy B. 1 year ago on Google
    Nice big rooms with minibar. The soap and shampoo is from rituals. Good amount of towels available. Good spacious bathroom. Coffee available for Free (Nespresso) the beds are hard, the pillows way too soft. No free water available, also no tea. The reception is friendly. The Elevator didn't work. Parking garage was full and not available. We had to park at a public garage. It's a pity that you can make a reservation at advance for a parking lot. Rooms were already available at 10 o clock at morning :). They were Nice and clean. The breakfast is great with fresh, Tasty food with so much choice. But the restaurant is small. At 8.30 and 9 there were no free tables. However breakfast is available till noon It's locaties close to the dom and station. Nice stay for visiting the shopping area and christmas fairs.

  • 4/5 Rick B. 5 years ago on Google
    We had a great stay at this hotel. The staff was very friendly and antenative to your needs. Traveling through Europe (12 different stays) this was the first hotel that offered a variety of pillows. The breakfast was very tasty! I would recommend this hotel and would stay here again.

  • 5/5 Mikael H. 1 year ago on Google
    Very spacious rooms, great air-conditioning and black out curtains. Very friendly and helpful staff.

  • 5/5 Iury D. 1 year ago on Google
    Great location, close to everything in the center, the staff and the rooms are amazing.

  • 5/5 Andy B. 1 year ago on Google
    Lovely staff, room was (for a single room) a decent size. The 'lunch box they made me because I had to leave early to get my flight was really nice and plenty of it. The only quibble was the water pressure in the showerwas a bit lack luster, I had to crank the tap right up to get it half decent. With the windows open it was a bit noisy as well but that could be because I live in the middle of nowhere and I'm not used to city noises. Easily cured by shutting the window anyway. 🙂

  • 5/5 Zakariya Al Z. 5 years ago on Google
    Very comfy and clean. The selection of food in the breakfast was enormous and unexpectedly palatable. Oh and never to forget a very welcoming and helpful staff. I enjoyed thoroughly my stay and I will always recommend it.

  • 5/5 Sumit R. 5 years ago on Google
    Nice Hotel with friendly staff and great breakfast menu. Worth the price. Supermarkets, U Bahn stations and ATM booths are in walking distance. Comfortable bed but seperated single beds are connected if you require a double bed. We had a nice time there.

  • 5/5 Far. H. 2 years ago on Google
    Friendly staff, clean rooms nice location. Highly recommended

  • 4/5 Robert H. 7 years ago on Google
    We spent three nights in this hotel. Rooms are comfortable, wide and clean: bathroom is good but the shower (I found it better in a lot of other hotels) and the fan running continuously. I found the breakfast was very good. I prefer an international breakfast and this was I this way with a strong declination of Northern Europe style (such as smoked salmon and herrings). The hotel staff has been very kind and helpful I all our requests.

  • 4/5 Steve M. 4 years ago on Google
    This hotel is not too far away from the main train station. The beds were comfortable, and the bathroom was clean. Was hard to use the sink without getting the mirror completely splashed in water. The breakfast buffet offered a wide variety of foods for almost everyone's taste. Parking is a bit limited. Maybe call ahead if you need a spot.

  • 3/5 Bob the b. 2 years ago on Google
    At breakfast on, the start wasn't nothing. But was good room.

  • 1/5 Valentina C. 2 years ago on Google
    Be careful when booking rooms at this hotel using the Booking.com website, they impose pre-authorisations of up to hundreds of euros on your bank account and hold them unjustifiably (according to booking.com they can do this for up to 30 working days!). If you do not want to not be able to spend your money for a whole month because held "hostage" by this hotel ... you'd better change structure.

  • 5/5 Charlie P. 1 year ago on Google
    Comfortable room with good air conditioning and reliable wifi. Breakfast was also good, nothing special, but perfectly adequate. The staff were extremely friendly and helpful, at check-in, when I needed a parking space, and when I left something behind in my room. I was surprised and impressed by Hotel Santo and will stay here next time.

  • 5/5 Justin L. 5 years ago on Google
    Stayed here for 2 nights / 3 days and had a terrific experience. Rooms were large, clean and well kept. Bathroom was large and shower was very comfortable with good water pressure. Breakfast was fantastic with much more food options than I had expected. Can't think of too many hotels that offer breakfast until noon. Staff were incredibly friendly and upgraded us upon check-in. Accommodating of our very rudimentary german, they spoke english very well also. Friendly and lovely, always had a smile on their face. Location is very close to the train station and it was maybe a 10 minute walk or so. We didn't need to take any metro while we were there, only to get in and out of Cologne. Everything else is walkable. There is a ReWe (supermarket) 2 minute walk from the hotel, and bars / cafes / etc all within a few minutes walk. An excellent restaurant (Restaurant Brucken) just down the street. Would stay here again if I ever visit Cologne in the future. Thank you, Hotel Santo staff!

  • 3/5 Behrouz B. 6 years ago on Google
    Clean and gets the job done, but single mattress is tiny and against a wall so I kept waking up whenever I moved and knocked against the wall. For some reason there is no "do not disturb" sign available in the room, so I can't sleep in: housekeeping knocks and comes in at around 8:30am. One day I asked specifically to not have my room cleaned and they did it anyway. :( The breakfast is fine, but like 80% meat. :) it's actually rather impressive. I like their tea bar, where you can make your own pots of tea with fresh mint, ginger or lemon.

  • 5/5 Paul J. 6 years ago on Google
    Great location. Rooms were comfy with a great shower. Also had a Nespresso machine! Breakfast was lovely... hot and cold food. Staff were courteous and extremely helpful.

  • 1/5 Dejana J. 7 months ago on Google • 1 review
    This hotel is a joke. Upon booking you have to pay for the room (which is not a problem at all) and on your leave they will ask you once again to pay whilst still holding your 1st payment! 3 weeks already passed and they still haven't released the payment upon booking! Annoying!! Avoid at all costs, unless you need a headache calling the hotel multiple times and your bank to get it sorted out!


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