I'm writing this review to share my terrible and unsafe experience at the waterpark, particularly for tourists like myself. We initially bought our tickets online, only to be informed by the front desk staff that they were unable to scan tickets from a phone and required a physical copy. They then directed us to print the ticket upstairs for a euro. Despite expressing that we only had a card and no cash, we received no prior information about their cash-only policy. Frustratingly, the staff member scanned the printed ticket with ease, something she could've done with the phone, leading me to believe that we were misled into paying a euro unnecessarily. The park is in dire need of renovations. The majority of its features were rusty and the overall condition was far from impressive. Perhaps it was an attractive spot in the 2010s, but it's evident that regular updates are crucial for maintaining customer satisfaction. Another point of dissatisfaction was that we bought access to both swimming pools and saunas, but the website failed to mention that the saunas were for nude use only. As someone uncomfortable with such a setting, I felt as if I paid for a service I didn't use. Additionally, the reception staff was impolite, raising their voice while explaining that such a setup was acceptable for Germans. Although this might be common knowledge to locals, as a tourist, I was caught off guard due to a lack of clear information on their website. We also tried out the waterslides, specifically the Aquaconda, which proved to be alarmingly dangerous. There was no staff member regulating the number of people on the slide at any given time, and this, combined with reckless behavior by some of the park's younger patrons, resulted in a highly dangerous situation. We collided with several others on the slide due to a lack of organization and oversight. Following this incident, the slide was shut down after two hours, citing another issue. Lastly, the placement of the smoking area was abysmal. The door of the smoking area opened directly into the indoor water slide area, filling it with smoke. As a non-smoker, I found this extremely off-putting, and I was surprised to see that this was the area where most children congregated. Thankfully, I purchased discounted tickets. If I'd paid full price, I would have demanded a refund. In summary, this waterpark left a lot to be desired. It's run-down, the staff is unhelpful, and it reeks of cigarette smoke. Plus, the waterslides are rusty. I would not recommend it.

UPDATE: renovation in taking place. Nice bar in the pool. Get a token at the cash register. No cash in the water. Quality is rising. The food was hot and tasty. Looking forward to the new reopening. See pictures for a quick look. Nice location to take a dive. Location is in the middle of a renovation. The old interior really needs an update. Have enjoyed this location a lot. Be aware. Drinks in the restaurant are quite expensive.

It is amazing place to relax with the family and friends. Great customer service and very friendly staff. Ther is so many different saunas it is hard to describe it. you must see the part for adults only.

This place is a really good. To spend time with family for the summer or on the weekend. So many waterslides never gets busy. Short wait and a lot of fun... Generous menu in restaurants and for reasonable prices. We will be back. Thank You 😊 Aqualand

Unfortunately this swimming pool was a bit disappointing. Due to the high price (€24 for 4 hours) our expectations were high but they were not satisfied. The pool can be quite busy and during the whole afternoon there was a penetrant urine-smell near all toilets and changing rooms, the hygiene was not up to standard. Furthermore, the pool itself is quite dated, missing tiles, things not working, etc. There are a few wellness amenities available but because there are so many people (including children) it’s not really possible to relax. I would not advise to visit this pool.

This place seems famous among Luxembourgers (like Phantasialand) so I visited to go see for myself. First good thing, the parking is free and its right next to the highway. The building looks nice and stylish. I took a 4h pass (~30€) for the pool & slide area only (wellness and sauna area is extra), and got a wristband. The unisex changing rooms were spacy and regularly cleaned. Showers are clean, though there was some maintenance going on. The water park was at medium capacity I'd say (arrived at 12 o'clock). The large main dome had many long chairs to sit down. There was also an unusual large amount of whirlpools/Jacuzzi spots, which I liked. The dome features a nice pool that winds around, I thought the water was a bit turbid though (but thats honestly the case in almost every public pool). Also there was lots of hair, especially in the pools where the waterslides end. The Erlebnisgrotte was nicely themed, though it was rather chilly since maintenance was going on. The steam room was nice though. On the other side there is another grotto but with a hot water pool, that one was pretty popular and always packed. The outdoor pool was cool, check out the salt water pool. Although I wish the salt water pool would be accessible from the indoor area. The slide dome already looks impressive: its like a maze of slides inside. All slides were 0-7min waits. The trapdoor loop slide was always a walk-on, I guess people were too scared haha. I enjoyed it (also witnessed a few guys getting rescued from the escape hatch). Aquaconda was pretty cool especially with its uphill sections (rare in Germany). The double slide was ok, but nothing extraordinary. The Canyon slide was much more fun and thrilling than expected. Red star was surprisingly fun and fast. The bowl slide was also fun. I loved the Boomerang, very thrilling little thing. I also checked the new Rutschen-Dschungel which is cool but more for younger folks. I managed to get 4-8 rides on each slide For lunch I had a currywurst and a slushy, price/quality was ok. Though I wish they'd update their payment method for the restaurant and poolbar, like its in some other places: wristband scanned when buying something and then paying when leaving the park. So you dont need to get your wallet out of your locker. I totally recommend visiting this place, though check beforehand to avoid school holidays and weekends. This place can get packed, loud and rowdyish when you are there at the wrong time

Great spa with many fun water slides. Very nice and kids friendly pools. The only unpleasant thing there were the staff. Starting from the angry two women at the cashier desk through the restaurant personnel. Only because of their rudeness 1 star less from the top.

I can say me and my family enjoyed every minute of this place. Overall clean, food and drink are Great! The staff very friendly and helpful. So many choices of where to swim. I can say it is truly a wonderful place. The only fix I would recommend is staff at slide rides for the first ride with the single and double yellow tube ride. There was many people not sharing the tubes. With a staff member there many of the costumers would be able to enjoy themselves. Other than that it is truly a wonderful place!

For students it is beneficial to go on a Thursday cause of the 50% discount you get. There is a laser show at 8 pm but it's nothing too special. They play the most common German songs during that show. But the rides are super fun and you can definitely have a good time.

Nice swimming pool with cool slides. Clean, bit cold outside of water. Employees speak only german and not everyone is nice (i look at you middle aged lady in glasses and children's hair clips). What broke me was the local people. On the photo is line of locals at 8.30...aqualand opens at 9.00. You can not reserve so you need to stand in 2 hour line.

Everything verry nice , people nice , food acceptable! Enjoy👌🏻

it could be a good place, but i have to say you better limit the number of tickets or make the price lower. i spent more than 60 euro, 2 adults and 1 7-year-old kid, but it was just full of people on monday in the afternoon, can't imagine what will happen in the weekend. swimming pools are not big enough for those amount of people, also it was very hard to find a chair inside and outside. for the slides you heve to wait such a long time so i gave up. water was quite dirty especially outside. did not try the food but just normal things, drinks were ok. i can understand everyone wants to come here now in summer, so as i said, either limit the number of tickets or lower the price. it's like taxi or bus, when it's full of people and you can't even find a seat, the price should be better. some is saying that everything is old, for me that's not a big problem. if everyone can have some more space and keep the water clean, that price is ok then.

It has some decent slides but the swimming side of it is not good. My rating might have been higher if I had used the slides. The main issue I had with the place is the couples. I am not a big hater of PDA but everywhere you turn there are couples getting it on. It actually felt quite seedy at times and some couples do more than snog. Even worse is that those couples tend to be shameless to the point of having extended makeout sessions next to very young children. There is no deep end and not enough space to actually swim. It's just a very small space but honestly in this area it's one of the only choices you have and if you want to visit a waterpark it may be better than nothing.

After reading mixed reviews, we arrived with slight trepidation. We were pleasantly surprised by what we found and spent a great 6+ hours today at Aqualand, a rainy 21 degree Thursday after a mini heatwave. The rides are all great fun. The pool has multiple areas and the water is a good temperature. Compared to queues we have experienced at other water parks, the queues were short. (They would have been even shorter if people learned how to queue like the British and wait their turn). There was not a great deal of lifeguards about (we are used to attendants at the top and bottom of all slides at home, as well as around the pool but here there was only one at the drop slide and an occasional wandering guard around the pools) which wasn’t a huge deal, but I wouldn’t have been comfortable to leave my children in the water without me as there was a lot of boisterous play (not complaining, we were having our own boisterous fun too). The river rapids were a bit rubbish and there is no waves. My husband got stuck on a few rides due to the friction from his rash vest and we all got stuck on the typhoon ride! The food was reasonably priced, the drinks a touch expensive. The changing areas were clean. There is some visible rust on struts of rides and flaky paintwork, but nothing I haven’t seen at other parks. We would have no hesitation to revisit.

No lifeguards on the top and bottom of slides. My sister was injured on the first slide that she tried. After we even didn’t take a risk to ride other slides cause we observed a real uncontrolled chaos there. We visited water parks in the USA before and I never expected to meet such disregard of safety rules in German one. It is really dangerous. People ride slides one by one, nobody controls the process, people get stuck inside the slides and hurt each other. After they swim in common pools with bleeding wounds. Band aids provided in first aid are not water resistant. A lot of people in the pools jumping and diving on children’s heads, lifeguards don’t care. They stand back to the pool chatting with other staff instead of watching their water. But still waterpark has enough staff who watches thoroughly guests don’t use their phones that is senseless in digital 21st century. But this is a policy of water park and we must accept it, it’s okay. But lack of lifeguards and their incompetence is unacceptable!

Very cool and great family experience in this swimming pool. Great slides from easy to heavy. 1 fall slide. Good food restaurant. Little expensive but worth it. No tickets in advance available.

We were on our way back from France and this was a welcome surprise and reward to our family after so many hours in the car before. Our kids (10 and 12) enjoyed the slides and we had a good time together. However, having been in some bigger Aquaparks in Europe elsewhere I agree to the comments from other reviews - the place needs a makeover. We went there on a weekday around 6 pm and it was busy but not crowded.

After booking tickets for full day online and driving for 1.5 hours ..you get there and you can not enter as the number was exceed. I can understand that there is certain limit for the place..but I can not understand that they permit to buy tickets if it is not possible to enter .. very disappointed 😞

(Translated by Google) Our visit to Aqualand Cologne was very frustrating. In the morning there was a long queue at the entrance. You cannot buy or reserve tickets in advance. In the evening we returned, then there was no queue at all. An employee told us that the pool would be full for the whole day and that we could not enter anymore. Just when we want to leave and leave the entrance, another queue is formed and people are still allowed into the pool. Because of this we had to wait a long time while we were actually the first at the entrance before. In addition, the security officer was very unfriendly to me when we let in. I can understand that a limited number of visitors is allowed due to the corona virus, but then the entrance must be well organized and visitors must be informed fairly. Still one star for the excellent swimming pool. (Original) Ons bezoek aan Aqualand Köln was heel frustrerend. 's Ochtends stond een lange wachtrij aan de ingang. Je kan geen tickets op voorhand kopen of reserveren. 's Avonds keerden we terug, toen was er helemaal geen wachtrij meer. Een medewerker vertelde ons dat het zwembad voor de hele dag volzet zou zijn en dat we niet meer binnen konden. Net wanneer we willen vertrekken en de ingang verlaten, wordt weer een wachtrij gevormd en worden er toch mensen toegelaten in het zwembad. Wij moesten hierdoor heel lang wachten terwijl we eigenlijk voorheen als eerste aan de ingang stonden. Bovendien was de bewakingsagent bij het binnenlaten heel onvriendelijk tegenover mij. Ik kan begrijpen dat er door het coronavirus een beperkt aantal bezoekers wordt toegelaten maar dan moet de ingang goed georganiseerd worden en moeten de bezoekers eerlijk geïnformeerd worden. Voor het uitstekende zwembad toch nog één ster.

Top!!

Wenn wir Reisen,gehen wir in viele Bäder/Thermen ect. Hier wird Corona NICHT GROSS geschrieben. Obwohl Pfeile überall aufgeklebt sind,die sich teilweise lösen laufen alle Kreuz und Quer. In anderen Bädern ist alles viel besser Organisiert. Sicherheitsabstand werden nicht eingehalten.Auf Anfragen ( verschiedener Mitarbeiter) was soll ich mache ,so ist das eben.... Ohne Worte. Essen ist Okay,Preis auch. Wer Erholung sucht ist hier falsch.. Wir werden hier nicht mehr hingehen..bleibt Gesund

really fun slides, and nice pool. had to get tested or show vaccination proof so no masks needed inside. food for a reasonable price and easily accessible.

Great place. Went at evening time. The place was empty and had lots of fun. There's a laser show between 2000 and 2030!

(Translated by Google) We think Aqualand is beautiful, but the system is very bad. We waited 3 hours. And in the end we were sent away with three children. The employees are very unfriendly, especially the security. Wouldn't recommend to anyone to go. . (Original) Aqualand finden wir schön.Aber das System ist sehr schlimm .Wir haben 3 Stunden gewartet. Und am Ende wurden wir weg geschickt mit drei Kindern. Die Mitarbeiter sind sehr unfreundlich insbesondere die Securitys. Würde es keinem empfehlen zur gehen. .

Wir haben uns an einem Samstag hierhin auf den Weg gemacht. Aus den Vor Bewertungen war ersichtlich, dass es hier mit dem Corona Konzept nicht so funktioniert. Dies konnten wir gar nicht feststellen. Es war nicht zu voll und nur auf den Rutschen war viel los. Essen war auch super und es gab Afri Cola. Vielen Dank.

Top plaats echt heel Nice ??????

Imer wieder ein vergnügen für Jung und Alt.

Wir haben vor 2 Tagen online Tagestickets buchen können. Vor dem buchen wollte ich mich telefonisch rückversichern wegen der Corona Situation. Es geht einfach keiner ans Telefon. Habe es in 2 Tagen mehrfach versucht. Nun sind wir mit unseren Onlinetickets 300km gefahren und bekommen gesagt, Einlassstop wegen Corona. Das ist grundsätzlich verständlich ABER: Es stehen online keine Informationen zur Einlasssitution für den Tag. Die Karten kann man aber buchen und schon bezahlen. Ans Telefon geht keiner. An der Kasse stehen 4 Leute gelangweilt und sagen einem: Die Karten sind jetzt 3 Jahre gültig und Geld zurück gibt es nicht. In der Corona Zeit sollte man dann die Karten online nicht buchbar lassen. Die tägliche Einlasssituation online darstellen als nur oberflächlich über Standard Corona zu schreiben, telefonisch erreichbar sein und kulanter mit Erstattung der Tagestickets sein. Wie gesagt wir sind 300km gefahren. Das die Karten gültig bleiben bringt uns wenig. Absolute Servicewüste dort im Umgang mit der Corona Situation!

The place was fully packed, but still quite nice. We didn't have free chairs to sit on, so we left earlier than planned. There are pools with different water temperatures, bubble pools, saunas, and hot spots. Lunch was also nice, there is fresh food, but all fat and fast food. The kitchen staff is nice, cashiers also nice.

We came on Christmas Day, 25. December and it was such a nice way to spend Christmas Day! If you want to skip the crowds, come early. It gets very busy around 3/4pm. Everything was very clean and the staff was kind and helpful.

Horrible experience for a female visitor. There are almost no lifeguards at the slides so people will try to skip in front of you. Apparently other visitors don't believe in personal space as I was pushed several times and little children kept crashing into me halfway down a slide. One of my friends ended up with a bleeding elbow because a group of childish men kept waiting in the middle of the slide so people would crash into them. While I was waiting for my friends in the main pool area, groups of men AND middle schoolers kept bothering me and making me uncomfortable, I ended up sitting on a chair crying one hour into my visit because I felt so horrible. Not worth the money at all because the floor and the chairs are very dirty as well. Never coming here again, would give zero stars if possible.

Great swimming pool, nice variaty of slides and pools

Loved the place. Children have lots of fun. Weekends are really crowded, but weekdays are fine. Easy to reach by train, just 14 minutes walk from the train station, but you need a GPS, there are no signs in the park indicating the water park .

Went there yesterday for the first time. At first glance it seems really small but it has a lot to offer. The reason I can only give it 3 stars is because it’s soooo outdated and looks rundown. There are amethyst stones everywhere which makes you wonder who would ever come up with it?! Rust due to lack of paint or no maintenance is also something that gives it an outdated look. The fact that 3 out of 7 slides were under construction was a big disappointment! Also the jets for the water rapids were not turned on the whole time we stayed there.

Gratuitously expensive without living up to essential criteria. The main purpose of the swimming pool is, off course, swimming! But in such a shallow anf crowded water? Kidding! But if one is interested in sauna and jacuzzi, it's a perfect place to go. The price, however, as mentioned, is is prohibitingly high.

Loved it.. Staff were very friendly and we had a nice curry worst.. Great place for family date out

Don't get me wrong,once you are inside it is great! But before that, the queueing was disastrous! The biggest problem is that people with e-tickets have to wait in the same line as the people wishing to purchase paper tickets! And the vendor machines that accept oni cash (one only coins even ) is a joke. What about invest a bit on digitalisation so to be less 2010?

Telefonisch null erreichbar man wartet und wird einfach aufgelegt

In Ordnung! Mitarbeiter sind sehr freundlich.

(Translated by Google) very good (Original) جيد جداً

Vandaag wezen zwemmen van 10:00-14:00 uur. Net zwembad, leuke glijbanen en alles prima geregeld rondom covid-19.

Ein schönes Freizeitbad für jung und alt.

After spending most afternoon there with our two boys (12 & 9yo) I say "it is what it is". There's definitely room for an improvement but the kids enjoyed it and that's what counts. I'd give it 7/10

Sehr schöne Anlage. Leider muss man während Corona teilweise sehr lange anstehen und man kann keine Karten vorbestellen. Für Fussballfans auf jeden Fall super. Die Spiele werden auf einer großen Leinwand übertragen. So kann man schwimmen und Fußball gucken!

Top geregelt da ,nicht zu voll tollen Tag da verbracht

Lot of really cool water slides! The swimming pool itself wasn’t that special but the slides kept us busy for the entire evening.

Really great waterslides, definitely worth the wait in the line and the price for the entry. Warm water in every Pool, which is unusual but very good.

Ich kann mich den meisten Rezensionen hier nicht anschließen. Es war ein schöner Tag trotz Coronazeit mit netten Personal. Es wurde auf Abstand etc gut geachtet und das beste raus gemacht. Das Essen ist gut gewesen und die Preise sehr angemessen. Wir kommen gerne wieder! Danke.

Veel leuke glijbanen, de rest van het zwembad was wel ok maar wat saai

Sehr schönes Spaßbad, viele Rutschen, OK Gastronomie. Wir hatten Spaß und kommen gerne wieder. Gutes Corona-Konzept: Maskenpflicht bis Umkleide und in Gastronomie-Bereich, jede zweite Dusche gesperrt, Einbahnstraßenregelung um den Pool herum. Sehr gut: Einbahnstraße wird von Bademeistern durchgesetzt, weiter so. Punktabzug da Eintrittskarten sehr wenig Kundenfreundlich: Es gibt keine Eintrittsgarantie, wenn voll dann warten bis wieder jemand herauskommt. Aus der Website gibt es hierzu eine Ampel. Wenn man 1h Anfahrt hat, nützt das wenig - bei uns war die Ampel grün bei Losfahrt, und gelb bei Ankunft, wir sind also direkt reingekommen - hatten dafür aber auch den ersten Schultag abgewartet. Ich verstehe dass man damit mehr Tickets verkaufen kann als wenn man einmal die Tageskapazität anbietet, und dann ist früh und spät alles leer, aber ich verstehe nicht warum man das nicht intelligenter löst: Man könnte z.B. 30-50% des Tageskontingents mit Eintrittsgarantie verkaufen, notfalls gekoppelt mit einem Zeitfenster bis z.B. 12 Uhr - oder eine Eintrittsgarantie ab 15 Uhr, wobei man dann um 13 Uhr entsprechend weniger Leute hineinlässt... ? 1-2h Anfahrt um dann wie in manchen Rezensionen eine lange Schlange oder 1-4h Wartezeit vorzufinden geht einfach nicht mit kleinem Kind, da muss was verändert werden damit man auch von weiter her das Aqualand besuchen kann.

Very fun experience. There were all sorts of rides; quick, slow, relaxing... Nothing to go wrong with this waterpark. I would definitely recommend!

Since tickets are able to be purchased only on site, waiting lines are ridiculously huge. I waited 1.5h just to get in there Additionally. Waiting for all slides is more than half an hour each. So this place is summed as a a huge waiting line..

The price is rqual to quality. Ypu get a good anount of attractions and pools which are well maintained. The entry tickets are very fair priced and can enable you to stay a big 4 hours even until 00:00. Great place to hangout with your friends or detox

It was an okayish experience. The slides were not that thrilling, but the big jaccuzzi in the cave was quite nice.

Fun park with a bar in the pool!

The sauna area is really nice, lots of things to choose from and very clean. Outdoor area was excellent. The slides were overrun and not properly managed by staff and i wouldn't recommend going there with kids below 12.

Holidaying in Germany with a group of friends we decided to visit Aqualand. I was a bit dubious after reading the reviews but we greatly enjoyed our visit. The pools were clean and well maintained, we saw staff regularly testing the chemical levels in the pools to keep them clean. Toilets and changing rooms were also kept clean all day, I did notice the smell mentioned in previous reviews, I believe it to be coming from the drain at the bottom of the stairs leaving the pool area which I appreciate is out of the control of staff to fix and is contained to that one small area. We found the slides to be incredibly fun even if the drop slide wasn’t working on our visit, we did have to queue for them occasionally but as it’s the school holidays we expected this. We did not however queue to enter the facility. The only negative I can find was that there are not enough sunbeds outside to go around, it would be helpful if staff enforced a policy to not allow guests to hold sunbeds when not in use. Whilst I was able to secure one, I noticed a large number of sunbeds being reserved with towels on them in which no returned to. If staff regularly removed towels and prevented people from reserving them there would be more to go around for when people actually want to use them.

Very fun experience. Lots of slides to choose from, there are also good food options. I would definitely recommend!

By far the comfiest spa in the whole area.

Fun, but my 12 year old brother enjoyed more than anyone haha perfect for families and groups of friend. Quite expensive though.

Very nice , prices are ok not very expensive ladyes of the front desk are nice and helpful but do not try to buy something from swim suit departament because you will find a real witch!

The quality / price of this place is very bad. It was really shocking the lack of marketing strategy in the Gastronomie area. If you want to drink in the pool bar, you need to ask for a different arm band at the restaurant, and charge it with the money you want to consume (+ 5€ deposit). The restaurant closes before the bar, so if you don't return the arm band on time you won't get your money back. Also, the place is small and dirty. Your goal as a business is to sell and ensure your clients a good time. Don't put such "effort" to achieve otherwise.

Very large and noisy park. Not very clean due to this. Sauna area is impressively large, lots of baths, just missed enough showers.

(Translated by Google) The sauna area is great, the restaurant: delicious soup. Entrance area a bit chaotic at the moment - partly blocked off, path difficult to see, reception not available by phone. (Original) Saunabereich ist super, Restaurant: Suppe lecker. Eingangsbereich momentan etwas chaotisch - teilweise abgesperrt, Weg schlecht ersichtlich, Empfang telefonisch nicht erreichbar.

Interessantes Freizeitbad mit guten Rutschen und Saunalandschaft, aber auch was kostspielig.

Top kan man viel spass haben mit famillie

Mega schön und cool dort mit den ganzen rutschen

(Translated by Google) I can understand that the current Corona situation is a challenge for everyone, but that's exactly why you should rely on organization that you can forget here. Every other bathroom manages to have an online reservation so that you can be sure that you can get in and that the whole way (3 hours with us) and the cost of the trip were not in vain. But Aqualand prefers to rely on the early bird catches the worm principle. For people who live further away and do not make it earlier, especially by bus and train, this is quite marginalized. Furthermore, when we arrived we were sent straight away because the queue was already full, but shortly before we were able to see some who passed the queue and stood in the middle of it. The only thing the employee said was that nothing can be changed about it. And that we should move away and not be allowed to stand here until I have pointed out to the employees that this is still the public pedestrian path. After 3 hours waiting with the hope that they have miscounted or that customers will come out earlier, maybe to come in after all, especially because we were told that if the clouds clear, the intake will be increased by 200. Did the security say that we should disappear, or he has to call the police, and after 10 seconds, where we have not yet left, due to looking for things together or waiting for others, it was repeated again that if we are not gone, the police are brought in. So this way of dealing with its customers is simply incomprehensible, just because of this state of emergency security does not have to lose its courtesy, especially when you consider that they represent the company and are currently talking to customers. So if you are looking for organizations and customer friendliness you are definitely wrong here! (Original) Ich kann verstehen, dass die aktuelle Corona Situation für jeden eine Herausforderung ist, aber genau deswegen sollte man auf Organisation setzten, welche man hier vergessen kann. Jedes andere Bad schafft es eine Online Reservierung zu haben, damit man sich sicher sein kann, dass man rein kommt und der ganze Weg (bei uns 3 Stunden) und Kosten für die Fahrt nicht umsonst waren. Aber das Aqualand setzt lieber auf der Frühe Vogel fängt den Wurm Prinzip. Für Leute die weiter weg wohnen und es nicht eher schaffen vorallem durch Bus und Bahn ist dies ziemlich ausgrenzent. Des weiteren wurden wir als wir ankamen direkt weggeschickt, weil die Schlange schon voll war, aber kurz zuvor konnten wir welche beobachten, die an der Schlange vorbei sind und sich mittendrin dazu gestellt haben. Auf den Hinweis, kam vom Mitarbeiter nur, dass man daran jz nichts ändern kann. Und das wir uns entfernen sollen, und hier nicht stehen dürfen, bis ich die Mitarbeiter dann mal darauf hingewiesen habe, dass es sich noch um den öffentlichen Fussgängerweg handelt. Nach 3 Stunden warten mit der Hoffnung, dass sie sich verzählt haben oder Kunden früher rauskommen, vielleicht doch noch rein zu kommen, vorallem weil uns mitgeteilt wurde, dass wenn die Wolken sich verziehen die Aufnahme um 200 erhöht wird. Meinte die Security, dass wir verschwinden sollen, oder er muss die Polizei rufen, und nach 10 Sekunden, wo wir noch nicht weg waren, aufgrund von zusammen suchen von Sachen oder warten auf andere, wurde nochmals wiederholt, dass wenn wir nicht weg sind, die Polizei geholt wird. Also dieser Umgang mit seinen Kunden ist einfach nur unverständlich, nur wegen diesem Ausnahmezustand muss die Security nicht ihre Höflichkeit verlieren, vorallem wenn man überlegt, dass sie das Unternehmen vertreten und gerade mit Kunden sprechen. Also wenn man Organisationen und Kundenfreundlichkeit sucht ist man hier definitiv falsch!

(Translated by Google) at 11 o'clock we stood in the queue which was extremely long on saturday 8/8/2020 initially it was a bit ahead after 1 hour about admission was stop they said 2 to 3 hours after another 2 hours it said everyone had a day pass and that it would take longer can .. i think they were really overwhelmed with the situation .. 5 hours later the doors were opened at short notice and everyone ran off like in war .. then there was nothing to wait in line .. the last ones were the first the first the last .. that should have been prevented .. the employees were really unfriendly with a few exceptions .. i never go there again and urgently advise everyone to visit the swimming pool .. even 1 star is too much for this rating, which is only because water and ice cream was distributed .. after 5pm we were inside but it wasn't really worth it anymore .. you could have at least given the day tickets at a reduced price instead of printing out the saying at the checkout that it was your own fault .. (Original) um 11 uhr standen wir an der schlange die extrem lang war am samstag 8.8.2020 zunachst ging es etwas vorran nach 1 stunde ungefahr war einlass stopp man hat gesagt 2 bis 3 stunden nach weiteren 2 stunden hies es alle haben tageskarte und dass es laenger dauern kann.. ich finde die waren richtig ubervordert mit der situation.. 5 stunden spaeter wurden kurzfristig die turen geoffnet und alle rannten los wie im krieg.. da war dann nichts mehr mit warte schlange.. die letzten wurden die ersten die ersten die letzten.. das haette man verhindern mussen.. die mitarbeiter waren richtig unfreundlich bis auf wenige ausnahmen.. ich gehe nie wieder dahin und rate jedem dringends ab das schwimmbad zu besuchen.. sogar 1 stern ist zu viel fur diese bewertung die gibts nur weil wasser und eis verteilt wurde.. nach 17 uhr waren wir dann drinn aber so richtig gelohnt hat sich das nicht mehr.. man haette wenigstens die tageskarten reduziert rausgeben koennen statt noch an der kasse spruche reinzudrucken das man selber schuld sei..

Ich war hier früher wirklich gerne mit meiner Familie zum entspannen, ich werde dieses Freizeitbad aber zukünftig meiden! Sowohl in Sachen Hygiene hat das Bad extrem nachgelassen, zudem ist das Personal sehr abgestumpft und unfreundlich geworden. Schade, dieses Bad hatte eigentlich Potential zu mehr!

Habe da tausend mal probiert anzurufen, da ich mein handy dort vergessen habe, kein einziges Mal ist einer dran gegangen. Außerdem ist das Personal sehr unfreundlich

Bestes schwimmbad in köln

Ich fands Katastrophal! Viel zu klein und eng eingerichtet.

(Translated by Google) It's actually very nice but at Corona it is already full from 9 a.m. (Original) Ist eigentlich ganz nice aber bei Corona ist es schon ab 9 Uhr voll

(Translated by Google) Wanted to go to aqualand today, were there half an hour before opening and there was an incredibly long queue, no distance rules, no masks. And none of those who actually checked at 9:10 was the traffic light system already on red. Why there is no online sale that is probably the question many who have come from further away today and that there is no information outside I do not know either and the security staff cannot answer any question so unfortunately it is not a good service. Then left at 9:30 and they still let people in the parking lot (Original) Wollten heute ins aqualand fahren waren eine halbe Stunde vor Öffnung da und es war eine Schlange unfassbar lang keine Abstandsregeln keine Masken. Und keiner der wirklich kontrolliert um 9.10 war das Ampel system schon auf rot. Warum es keine online verkauf gibt das fragen sich bestimmt viele die heute um sonst gekommen sind auch von weiter weg und das es keine info nach draußen gibt weiß ich auch nicht und die security Mitarbeiter können auch keine frage beantworten so ist es leider kein guter Service. Sind dann um halb zehn gefahren und die lassen trotzdem noch Leute auf denn Parkplatz

بسیار تمیز وبانظم

(Translated by Google) 3 stars for the facility with a great fun factor and the friendly staff, 2 missing stars for the audience - simply terrible! Unfortunately, the last time there, mass brawls with anti-social guests and security - in the middle of the bathroom where families with children were. 85 percent of foreign guests, 55 percent of whom do not behave and have no consideration. Pity! I'm a foreigner myself, but how the crowd behaves is bitter. It is better to increase the prices by 15 euros so that some cannot afford it. Too loud - no one adheres to the rules - the lifeguards were exhausted. There has to be a change of audience! Me and my wife are looking for another thermal bath / spa (Original) 3 Sterne für die Anlage mit möglich großem Spaßfaktor und die freundlichen Mitarbeiter, 2 fehlende Sterne für das Publikum- einfach schrecklich! Leider das letzte mal dort gewesen, Massen Schlägerei mit asozialen Gästen und Security - mitten im Bad wo Familien mit Kinder waren. 85 Prozent ausländische Gäste von denen 55 Prozent sich nicht benehmen und keine Rücksicht haben. Schade! Bin selber Ausländer, aber wie die Maße sich dort benehmt ist bitter. Lieber die Preise um 15 Euro erhöhen damit einige sich das nicht leisten können. Zu laut - keine hält sich an regeln- die Bademeister waren erschöpft. Es muss ein Publikumswechsel stattfinden! Ich und meine Frau suchen uns eine andere Therme/Bad

(Translated by Google) Very bad choice of employees / secruity !! We were asked to wear a mask in the parking lot (which is not a problem in itself) but the staff from the security company Volov does not wear a mask. After I asked him to wear them too, he became palpable and threatening! Insolent behavior Aqualand did not show itself to be reasonable either and we were banned from entering the home for life. Because of his behavior, it was an occasion for other bathers to leave the swimming pool. (Original) Sehr schlechte Wahl an Mitarbeitern/Secruity!! Wir wurden auf dem Parkplatz aufgefordert eine Maske zu tragen (was an sich kein Problem ist) jedoch trägt das Personal vom Security Unternehmen Volov keine Maske. Nachdem ich ihn drum gebeten hatte, diese auch zu tragen, wurde er handgreiflich und bedrohlich! Unverschämtes Verhalten Auch das Aqualand zeigte sich nicht einsichtig und wir bekamen lebenslänglich Hausverbot für nichts. Aufgrund seines Verhaltens war es für andere Badegäste ein Anlass das Schwimmbad zu verlassen.

(Translated by Google) fun (Original) Spaß

They are managing the COVID restrictions really well. I went with my husband and child, the restrictions did not ruin the experience and we all had a good time. The slides are good for kid from 6yrs upwards. The baby's and small children have a lovely dedicated small children area and they can play in the bigger pool with parents. Highly recommended for families

Wir waren letzte Woche im Aqualand. Wie in der Antwort zu einem Kommentar behauptet, gibt es keine Mitarbeiter die den Abstand oder Sonstiges bei den Rutschen kontrollieren. Wir waren 10 Std dort und es war nicht ein einziges Mal jemand dort zu sehen. Nach dem Chaos mit der absolut unsinnigen Ampel auf der Website die einem anzeigen soll, wann das Bad voll ist, sind wir nach 35 Minuten Wartezeit ins Bad gekommen. Die Rutschen machen Spaß und ansonsten kann man sich auch mal im Becken entspannen. Leider waren ziemlich viele Asis im Bad als wir dort waren. Es lag im Außenbereich überall Müll, die Security-Kräfte waren sehr unangenehm und passen überhaupt nicht ins Bild eines Freizeit-Spaßbades sondern gehören mit ihrem Auftreten eher an eine Clubtür mit entsprechender Klientel. Zumal uns der Sinn dieser nicht schlüssig war, weil sie nur rumstanden. Das Bad hat an vielen Ecken eine Renovierung nötig und sieht schon sehr in die Jahre gekommen aus. Das Design ist absolut nicht stimmig, weil die eine Dekoration nicht zur Anderen passt und dazu vieles schon sehr unschön und abgenutzt aussieht. Das könnte man alles leicht ändern und stimmiger wirken lassen. Die Preise im Restaurant sind angemessen und unser Essen war besser als erwartet für ein Schwimmbadrestaurant. Alles im Allem werden wir wohl irgendwann nach Corona nochmal wieder kommen.

Honestly one of the best family days out in cologne. They have a great small children swimming area and the great selection of slides for children from 6yr+, including adults. There are plenty of jacuzzis and plenty of areas to relax by yourself without too much disturbance. For sports fans, they also have a giant TV screen which can be viewed from the pool, it was playing sky sports when we visited.

Second time we've been here. Overall a really nice swimming pool, with plenty of things to do. For younger people or family's with small children this swimming pool is really a good choice.

Nice relaxing swimming pool, and really tasty Goulash in the restaurant!

The bath is very fun and good. Some of the staff is not very friendly. We would like to eat somewhere else because the food there is not very good. But we bought a combi ticket for the bath and the wellness area. But we could not leave the build and come back to use the wellness ticket. But other then that we did have a very nice day at the swimming pool. The slides are very good and we would return here.

(Translated by Google) Great swimming pool, everyone was very friendly. Great slides, the water is nice and the swimming pool is very nice. (Original) Tolles Schwimmbad, alle waren sehr freundlich. Tolle Rutschen, das Wasser schön angenehm und das Schwimmbad ist sehr schön.

Simply disappointed. The Covid organization is awful. The oneway system is just useless. we entered the water on the “wrong” side and the staff (who came closer to us, without a mask, than any other guest the whole day) pulled us out of the pool even though nobody else was near us and told us we had to walk around the whole facility to enter the pool from the other side. But once you are in the pool, all the sections are connected and everyone is mixed together anyway. The changing area people are freely walking around and social distancing on their own. We’ve all been living with Covid since March, we know to keep our distance and not to spit in other people’s mouths. The personal in the pool area were rude to many guests, their frustration with the new guidelines showed with the ill treatment. Just being a little nicer to the paying guests makes all the difference. We’ve gone to a few different swimming pools since Covid with better safety protocols. The “restaurant” is simply Imbiss food, a few items on the menu weren’t available for no explained reason. not expecting 5 star quality, but should be better for the prices. The payment system really needs an update, the entry wristband opens and locks the cabinets, but not to purchase food. So having to walk all the way back around the pool to get cash/card to pay is such a hassle since you then have to bring it back to the lockers. The few slides they have are alright, nothing special, cute little kids area is a plus. It’s an ok water park, but no interest from this group to make a return trip. Apologies for such a long rant, but people should have a realistic overview rather than just pretty pictures on the website, especially when you drive 2hrs specifically to come here!

(Translated by Google) It's best to go there during the week outside of the holidays then you don't have to be surprised that it's too crowded ... (Original) Am besten unter der Woche außerhalb der Ferien hin gehen dann muss man sich nicht wundern das es zu voll ist...

(Translated by Google) Well (Original) Gut

Das Schwimmbad ist super schön und die Rutschen machen viel Spaß. Am Freitag außerhalb der Ferien war es auch nicht allzu voll und man konnte gut entspannen. Vor allem bis 12 Uhr. Die Poolbar war echt toll, man fühlt sich wie im Urlaub. Der Kinderbereich ist auch gut gemacht mit spaßigen Rutschen. Alles ist schön sauber und saniert. Verletzungsgefahr wie in anderen Bädern ist nicht gegeben. Die Deko ist auch sehr hübsch. Begeistert waren wir auch vom Restaurant im Bad. Für ein Schwimmbad hat es super geschmeckt. Die Pizza war wie beim Italiener. Würden wir nicht 80 km weit weg wohnen, würden wir öfter kommen.

(Translated by Google) I imagined the swimming pool to be a bit bigger but it was still nice. The slides liked big and small. Gastronomy a bit overpriced and the taste could be improved. (Original) Das Schwimmbad hab ich mir etwas größer vorgestellt aber es war dennoch schön. Die Rutschen haben groß und klein gefallen. Gastronomie etwas überteuert und geschmacklich verbesserungswürdig.