Lack of information, my package was out for delivery may 12, 2020 and by 8pm an emergency alert , severe weather or emergency, and the delivery will be delayed, I called today may 13 2020. and no one answer the phone I try to get information in the UPS home page, no update about why the package was delayed. That is poor, very poor customer service. No good.

I strongly suggest that the supervisor of this center takes care of business ASAP. Customers In this centered are hurried along by employees that both lack the customer service skills or the manners to give a dam about the fragility of theirs jobs or reputations. This center is open from 1pm-5pm. My suggestion to UPS, close the place down, and consolidate your operations in Carolina with handpicked employees that will preserve the profesional standards of your company. This place is a liability to UPS! Hardly a star!👎🏻

Here's a tip for everyone who's packages arrived through this UPS location.They never answer the phone while the center is open. Instead call them between 7:30pm to 8:30pm there's a gentleman who will answer your call and any questions you have.In my experience both times I interacted with him he was very helpful.I hope this helps.

Due to COVID-19, every Best Buy in PR is close. You can place an order through the phone but by the time they answer, a new computer will come out. I place an order on bestbuy.com to be picked up in FL. Easy! A friend of mine went to pick it it up and then send it to me. Sounds easy. He went to an UPS location in Apopka FL and they charged him $190 and guaranteed it will be in PR in three days. Yesterday I received the notification(3rd day) that the computer was out for delivery and it’ll be delivered @9pm. I stood up until 11pm and the delivery was not made. Why on earth will you charge $190 to guarantee it will be delivered on time and it doesn’t happen???? We are living the hardest time and $190 are not easy to find or to be spent “just because”. UPS robbed me and caused me a “memo” on my job because I didn’t have the equipment I PAID for to continue working. Looking forward for a response. But I can guarantee UPS I will never use their services again and I’ll make sure everyone knows.

Look at my photo and take a wild guess why this place has an average customer service rating nearing 1 star. With over 100 reviews, someone is going to say something nice (like employees or family members) or perhaps they accidentally mashed 2 stars instead of one. And yet their overall score is still close to 1 star.

(Translated by Google) The worst postal service in Puerto Rico. UPS has never taken my orders to my home mailbox. They are delayed 1 week or more and after that I also have to find the order where they indicate. If they cannot meet the needs of their clients, I do not understand why they provide such a mediocre service. The managers and those in charge are tremendously incompetent. (Original) El peor servicio de correo postal de Puerto Rico. UPS nunca me ha llevado mis pedidos al buzón de mi casa. Se atrasan 1 semana o más y tras eso también tengo que buscar el pedido en donde ellos me indiquen. Si no pueden cumplir con las necesidades de sus clientes no entiendo para que brindan un servicio tan mediocre. Los gerenciales y los que estén a cargo son tremendos incompetentes.

Horrible service. If you're there, the emplyees are nice but if you're waiting on a package, they never deliver. When you go to pick up, they only open for 4 hours during the week and are closed on the weekends. As a working individual, how in the hell am I supposed to be able to get my packages!? I hate this location.

(Translated by Google) I live in a rural area, and yesterday they didn't get me for a delivery. I'm home today and UPS has my contact number. With a call from the driver, I meet him for delivery or help him get there. So I report it to UPS customer service and they tell me they are not required to call me. They would only call me if the driver wants it. That some call customers and others do not. He left -5 stars if he could. Thanks UPS. I already understand the other negative reviews. (Original) Vivo en área rural, y ayer no me consiguieron para una entrega. Hoy estoy en casa y UPS tiene mi número de contacto. Con una llamada del chofer, me encuentro con él para la entrega o lo ayudo a llegar. Así lo reporto a servicio al cliente de UPS y me dicen que no están obligados a llamarme. Que solo me llamarían si el chofer lo desea. Que algunos llaman a los clientes y otros choferes no. Dejaba -5 estrellas si pudiera. Gracias UPS. Ya entiendo a los demás reviews negativos.

(Translated by Google) I spent an hour in the UPS line at Toa Baja, in the sun. A line with dozens of clients, crowded at the edge of the entire gate. Such a million dollar company, and is not able to invest in tents for its customers. (Original) Estuve una hora en la fila del UPS de Toa Baja, bajo el sol. Una fila con decenas de clientes, aglomerada a la orilla de toda la verja. Una compañía tan millonaria, y no es capaz de invertir en unas carpas para sus clientes.

Horrible service. Open late after the scheduled time. The time and days for customer to claim, service or pickup are very short and non flexible. Often do not deliver properly which leads to go to the Center to pickup package before they return. We pay for the product at least is expected a proper service. Do the best to use other carries instead of this.

Pick ups at home are a total nightmare. They will NEVER ring the bell or knock at your door. Have to reschedule multiple times every time I need to return something heavy to Amazon.

Always good service

No matter how clear you make the address, they never deliver the package. You have to go look for it. It can't be a coincidence that the majority have the same complaint. And the hours are limited, they don't answer calls either. It can be understood that they have a lot of work, but I think that if they have this practice, they are not going to improve customer service.

I have never seen a worst customer service than this office. They are useless and dont care at all about ypur package. I am surprised they still have a job. UPS definitely could not be any worse.

Office conditions, horrible. No air conditioning, not suitable for human beings including its employees. If you want your staff to go the extra mile, do something yourself to make them feel important. People deserve good service but the staff deserve human like conditions.

(Translated by Google) If your address is rural, do not wait for delivery. They don't answer the phone, they don't communicate. Poor service and mediocre. (Original) Si tu dirección es rural no esperes la entrega. No contestan el telefono, no se comunican. Deficiente servicio y medriocre.

If u want your package not delivered by a dumb excuse and then have to come here get the worst customer service in the world order by ups P.R.

(Translated by Google) The most mediocre and junk mail service that can exist. They do not deliver on time, they rarely arrive at my residence, having to go to their offices to pick up the package for which they pay shipping and to top it off, any cheap excuse is enough to justify the garbage service they provide. (Original) El servicio de correo más mediocre y basura que puede existir. No entregan a tiempo, rara vez llegan a mi residencia, teniendo que ir yo a sus oficinas a recoger el paquete por el cual pague envio y para colmo cualquier excusa barata le es suficiente para justificar el servicio basura que brindan.

Don't work...never answer the phone, Service is terrible. I have to put a star to post. for me never a star.

They never deliver to my area, never call me for directions. I think I’m the last one...so driver prefer not deliver...because is night...

They never deliver my package, they say they tried to contact me but never do. This results in me always getting my packages late, also they never answer the office phone so I can't find out where my packages are.

(Translated by Google) Packets never arrive usps is much better and faster. The collection time is terrible, one has to stop working to look for a package and on top of that you are more than 1 hour in line in the sun waiting and sometimes they do not find the packages with the tracking number. And they never answer the phone (Original) Los paquetes nunca llegan usps es mucho mejor y rápido. El horario de recogido es pésimo uno tiene que dejar de trabajar para buscar un paquete y encima de eso estas más de 1 hora en fila bajo el sol esperando y aveces ni con el tracking number encuentran los paquetes. Y nunca contestan el teléfono

The UPS Bayamón drivers are very comfortable, they do not enter apartment buildings. I am very sorry for Amazon pharmacy.

Gave my card over the phone and they charged me more than what I was supposed! And a week later Beware calling the bank right now! And got the packet late! And the envelope ripped everywhere, sometimes it’s better to deal with other people other than your own it is a shame that some puerto ricans are not honest that makes me sick!

I'm sure someone is trying their best but, I travel a lot and this place has major issues. First I had to drive over because they flat out hang up the phone every time you call if they pick up at all. I told them to leave the box here because it was Monday and they keep saying it's on its way since Thursday. Saw a lot of people here waiting to drop of a 🎁 make sure to deposit them somewhere else. Save yourself unnecessary stress.

I’ve called several times in several different occasions and they don’t answer the phone. They are generally very rude in the costumer service center, have a lack of interest to help the costumer and don’t seem to be very organized.

Very slow service.. they have to extend hours of operation or at least open Saturday

Customer hours are a joke, phone never available. Setup Preference alternate location for nothing…

Delayed by one bussiness day! Still waiting🤬im so mad nobody picks up the phone!😓

Never answer the Customer Service Phone and in 3 occasions, my package is scanned as “Deliver and left in the front Porche” and never shows up. Only when our Regular Driver Hugo (for over 20 years) is driving, packages arrive with out fail. Every time he is off and someone else is delivering for him, my packages are marked as deliver and never arrive. I have a video camera directed to my Front Porch, any one that walks here is recorded and UPS NEVER came and deliver anything. THREE TIMES! Always the same. Regular driver is off and my packages are LOST!

(Translated by Google) Terrible service. They do not deliver and want one to look for the packages in their offices and find another mediocre and pecimo service (Original) Pésimo servicio. No entregan y quiren que una busque los paquetes en la oficinas de ellos y encuentra otro servicio mediocre y pecimo

(Translated by Google) Very slow service. An hour in the sun and do not deliver to my house because it is apt. They must give him a tel. The staff to call and one goes out in my house there is always someone. (Original) Muy lento el servicio. Una hora bajo el sol y no entregan en mi casa pq es apt. Deben darle un tel. A el personal para que llamen y uno sale en mi casa siempre hay alguien.

Very poor service. They don't answer the phone. Poor handling of mail, extreme damage on packages.

(Translated by Google) Usps is faster (Original) Usps es mas rapido

(Translated by Google) Terrible service! One tries to communicate for a simple status of the packet and they don't answer AT ALL! You have to waste the day there when we are in the middle of a pandemic and they are supposed to have employees capable of answering the phone, if they don't know how to deal with customer service then quit, they have fed me! (Original) Service PÉSIMO! Uno intenta comunicarse para un simple status del paquete y no contestan PARA NADA! Tienes que perder el día allí cuando estamos en medio de una pandemia y se supone que tengan empleados capaces de poder contestar el teléfono, si no saben bregar con servicio al cliente renuncien, me tienen harta!

Unprofessional, impolite and inconsiderate front desk employee. Won’t use them ever again.

(Translated by Google) Give me a phone number which nobody answers or is always busy. There are already two shipments that never arrive at my house and they return it to the sender since they never communicate. (Original) Dame un número telefónico el cual nadie contesta o siempre está ocupado. Ya son dos los envíos que nunca llegan a mi casa y lo devuelven al remitente ya que nunca se comunican.

(Translated by Google) They never deliver, always the same excuse that the address is wrong. Downtown Toa Baja will only open from 1-5pm making it impossible for people who work regular hours from 8-5pm. For me the best so far FedEx and they work late and weekends. I see why they do not exceed 1 star. (Original) Nunca entregan, siempre la misma excusa que la direccion esta incorrecta. El centro de Toa Baja solo habre de 1-5pm haciendo imposible pasar para las personas que trabajan en horario regular de 8-5pm. Para mi los mejores hasta ahora FedEx y trabajan hasta tarde y fines de semanas. Ya veo porque no pasan de 1 estrella.

Terrible service, won't pick up calls, I have a sign on my gate to leave packages next door because I am a disabled veteran, and it seems they don't know how to read. Come Thanksgiving and Christmas they don't get a thank you card from me.

The schedule is very bad and they will not have saturday

(Translated by Google) Terrible service. They never deliver the packages to my home, I always have to go and pick them up because, according to them, they can't find my house. They don't call and they don't answer when you call either. I need improvement because practically all the purchases I make online use the UPS service. (Original) Servicio pésimo. Nunca entregan los paquetes en mi hogar, siempre tengo que irlos a recoger porque según ellos no encuentran mi casa. No llaman y tampoco contestan cuando uno llama. Necesito mejoren porque prácticamente todas las compras que realizo online utilizan el servicio de UPS.

Can't believe that they never pick up the phone! Terrible!

Horrible and bittersweet experience after almost 2 hour at the scorching sun just to pick up a package that never got delivered and never updated at the UPS site awful communication horrible handling of business

Is the third opportunity , never made a delivery.

Slow service, and low maintenance in the surrounding of the federal building.

They run very good the line so you can pick your package fast.

(Translated by Google) Terrible service (Original) Malísimo el servicio

(Translated by Google) The worst and most disorganized that have been invented and the worst staff (Original) Lo mas malo y desorganizado que se han inventado y el personal peor

It sucks

(Translated by Google) terrible delivery service (Original) pésimo servicio a las entregas

(Translated by Google) The worst shipping line is ups (Original) La peor línea de envíos es ups

(Translated by Google) Baddest UPS Center (Original) El centro de UPS más malo

(Translated by Google) I've been waiting in the sun for more than an HOUR in a line to pick up a package that happens to these people (Original) Llevo mas de una HORA esperando bajo el sol en una fila para recojer un paquete que le pasa a esta gente

(Translated by Google) Terrible customer service, they should change the person who organizes this office. I'm sure the drivers are great but the management and the way the office is working is just not effective. (Original) Pésimo servicio al cliente, deberían cambiar la persona que organiza está oficina. Estoy seguro que los conductores son excelentes pero la administración y la manera en la que están trabajando la oficina simplemente no es efectiva.

(Translated by Google) I always have problems with deliveries from this company, I still do not understand how they continue to offer service (Original) Siempre tengo problemas con las entregas de parte de esta compañia aún no entiendo como siguen ofreciendo servicion

(Translated by Google) The bad service is incredible. There are already three different packages that they do not deliver. (Original) Es increíble el mal servicio. Ya van tres paquetes diferentes que no me entregan.

(Translated by Google) The service is malicious, they do not make deliveries to public areas in PR, they do not notify you that they have a package of yours, they do not answer calls, the local service is terrible, I recommend product suppliers not to use it for Puerto Rico, because not even They notify your customers and then return the package to the supplier without making any delivery arrangements. (Original) El servicio es malicimo , no hacen las entregas a area rulares en PR , tampoco te avisan que tienen un paquete tuyo , no contestan las llamadas , el servicio en local es malisimo , recomiendo a los suplidores de producto no usarlo para Puerto Rico , pues nisiquiera le avisan a tus cliente y luego les devuelven el.paquete a suplidor sin hacer ninguna gestion de entrega .

HORRIBLE!!! They open from 1-5pm and the guy took like 20mnts per person. They couldn’t just put someone else to receive the packages that were only for drop off only. Is just terrible service! I will never request a return from this office.

Worst service ever! 4 Packages with 2 Day Air more than 2 weeks and they say it has not arrived when it clearly says Toa Baja! TERRIBLE! Never had an issue with Fedex or USPS.

Incredible! They don't answer the phone, there is no way to add an extra address where they can leave the package to make it easier for them. The ONLY option is to go THAT far for the package. In other words, this service DOES NOT WORK.

What is worse than bad service? a non-existent service. there is no customer service.

They never answer the phone, very poor communication with customers