We knew about The Great American Disaster when we were leaving Lisbon, few minutes after we took the road so we decided to visit the place next time we were in the city. So this is what we did. First of all, the restaurant name kinda checks out, according to its location (it's a disaster to find where to go). Although it's placed in a very prestigious place (at Marques de Pombal plaza), its entrance is really hidden (this is why we weren't able to visit the place during our first stay in Lison), making it really difficult to be noticed for those who doesn't have keen eyes. You have to enter some sort of building lobby, which was empty, with no open stores (it was a Saturday). There was a security guard inside a room (who was playing freecell lol) who helped us and pointed the right direction (which was upstairs). Although there were a good number of tables, the place was empty, which was good because it meant quick service. It didn't take long to have our order taken: I ordered a steak with 2 kinds of mustard and my wife ordered a Margherita pizza. We also ordered a portion of fries with cheddar, a vanilla milk shake, a mug of beer and garlic bread. The pizza was very good, although I can't help thinking it's a frozen pizza, like those sold in supermarkets. Again, very good and tasty but clearly not homemade/artesanal so, not worth the price charged. The fries were ok, but I felt a mild flavor on it that resembled fish (I think they used the same oil to fry it). My steak was very large (not thick, just large) and, although it was very tender, it really didn't feel like an american steak. The mustard sauce was tasty, but not how I imagined it would be. There was nothing special about the garlic bread. It really looked like frozen breads (those we buy at the supermarket) with butter, garlic and oregano. There was also another portion of fries with the steak so I miscalculated it a little bit, having to take away part of our food. So, if the food wasn't that good, why the 4-star rating one might be asking. Well, Portugal is known for not having the "most polite" or "most cheerful" table service around Europe (maybe around the world), and in this matter, this place rocked! Both waitresses were extremely cheerful and provided top notch service so this rating only because of them.

Decent burgers and friendly service. We had no issues with the speed of service it was quite quiet when we got there but no complaints here. Google maps can make finding the place awkward. It takes you to the street but is not near the entrance you have to enter the mall and there is a set of stairs at the back. Go up those stairs and you will find it.

Great vibe, beautiful space. The food is good, not brilliant as I was expecting, nice staff but the waiting time is absurd. It took forever for the entrees to be served, and the wait time for the burgers is not justifiable. Although everything else is nice, it´s super annoying to wait so long. Prices are ok for the amount of food, but I was expecting something espectacular after waiting so long.

the waiter was very nice. perfect decor. and suddenly the burgers arrived... unseasoned meat, the cheapest one from the market, served straight from the package with ground bones. shame.

I would have loved to say that I had an amazing experience, being that this was gonna be my first diner experience, but as the name suggests , it was indeed a great American disaster. I was really disappointed, It was my friend's birthday and it would have been polite for her to have a really nice meal to make it extra special. Starting off with the seating, although it is really appealing it was really not comfortable. There were four of us in a booth and we had to alternate legs to remain at least a little comfortable. The glasses of water which were served were stinking like stale milk, which made the water taste really bad, it was sad to say that we didn't even enjoy the water. I had a burger which came with chilli and although I admit I didn't know that chilli is beans, the burger really wasn't good and it was not because of the chilli. The onions were unbearably sweet, we all felt like we were having a dessert. With having a burger the least you can expect is to at least have some nice crispy fries and and it was again disappointing, they were really really soggy. I am sad to say that the only thing we enjoyed was the cocktail sauce and I can make that at home in 2 minutes. We should have known that we weren't going to enjoy the experience because we were complaining even before the food came. I will say that you'll at least do one thing, which is to live up to your name.

All the look and feel of a real American diner. Had 'The modernist' a lovely burger with lettuce, tomato, pickles and cheddar. Very tasty and fresh. Salads are good to, pretty big portions. Drinks are very cheap! You have to search for the place, it is inside a building on the first floor.

We had the chocolate and strawberry milkshake and they were amazing. The decoration is beautiful and worth it a try.

The place definitely does not deserve 3.9 as review points. We went to try this place with a bit of doubt. We really like our burgers. And the waiters were really nice. And the price of it is not expensive. My only suggestion for improvement is the french fries could be a bit better.

Not a good experience, it's nice to look around but the food is bad and honestly pricey. They made the burger menu in such a way that you Have to put on add ons which are 1.50 each making the burger veey expansive. Milkshakes are very watery too :( I don't recommend coming here. Fries tasted like they had been done for hours.

The food is for Real a disaster. The meat is without any spices or something, The fries are The cheapest kind of Fries ive ever seen yet. The Salad was also really bad! Thats looks like a American Diner but its not. Service was really friendly and good but all the food that we ordered was more than terrible

The service was really good, the staff was friendly and helpful. The place has a fun 50’s vibe and the menu offers American classics. We had the steak and both were delicious, our friends tried the burgers and also enjoyed the meal and the experience.

Nice place with good service and friendly staff, fair price and a great view over Marquês do Pombal. I had the Gringo go Home it's very spicy but I was told by the waiter. Consider this place to visit at the next opportunity.

Lovely setup, reminded me of Archie comics. Good food too. Loved the bacon and cheese fries and the Greek steak. Their chocolate milkshake us very noteworthy 😁 Located right near Marquis de Pombal .

Sehr fantastisches essen, einfach ohne viel schnick schnack aber oberlecker. Neue leckere erfahrung ist die avocado jogirtsosse auf dem Hanchenburger.

Fun experience!! The burgers are great, but the bun was a bit dry. I still recommend it immensely.

Food is very good. Service is above average. The Atmosphere ,decoration and music, is real American.

Ordered a chocolate milkshake and fries with cheddar. The portion of fries was huge, for 2 people easily, and LOTS of cheddar like proper American restaurant would do. Didn't try any burgers or steaks tho

The restaurant has a nice view, quick service and is clean. The buns of the hamburgers were extremely dry (because they were previously frozen), the sauces and everything else were canned. I think only the lemonade is made on site, everything else is semi-finished.

If you are an American eating here, expect a higher quality burger than your average domestic equivalent. Burgers are medium tending to the rare side (which is the proper way to eat a burger IMO), so if you've a weak stomach ask for it to be prepared more well done. Atmosphere is a great rendition of a classic 1950s styled burger joint. It is on the second floor so look for the large stairs to gain entry.

Funny place with average burgers. Staff was nice but not all of them could speak english (pretty weird for an "american" place).

Good food, nice people American inspired dishes, lots of fries. Recommended

The name of this place is ironically correct. It is in fact a disaster. Let me start with the good part: it has a nice view over the roundabout of Marquês do Pombal and that's about it. Staff was ok. We ordered onion rings for a starter. The waitress brought the starter with the sauces but we had no plates to eat the onion rings. My partner ordered a burger with cream and mushrooms, came with a side of fries. Worst sauce I have tasted in my life, it had an intense sort of almost moldy flavour about it. I ordered a medium stake (supposed to be tenderloin) but I seriously believe it's a cheaper cut has it had lots of nerves and it wasn't even tender. Moreover, wasn't medium but was well done. Both our fries were horrible, like the oil they were fried in was two years long. The bathroom, I cannot even begin to describe but it was so bad that i didn't even went inside. We paid 32euro for the worst meal of my life. Please stay away from this place.

We stayed at the hotel next door, the food was really good! Fresh ingredients, we had 3 different types of burgers and all were good. Had two of the salads - also great and service was awesome.

The name of the place says it all. Super crowded (I honestly have zero clue why) with nothing but frozen ingredients. Hamburger was the worst of over 100 places around the globe and fries almost raw and non-salted. If I had a dog, I would think twice even to feed it with this delivacy. In short, avoid this place with all your power. If you have to go here, may the God himself be with you.

One star for the peanut butter milkshake and another for the lemon meringue pie, but omg the steak tasted awful, tasted like plastic and I asked for medium to well done but was bloody in the middle. Chips were hard. But there's a nice view, I guess.

They didn’t let me sit on a couch although they had 8 couch tables free and only one reserved. After that, nobody took my order for like 15 minutes although it was full of employees walking around and just a few customers, so I left. Didn’t get to try the food.

The spot has this awesome 50s vibe – real cozy-like. Staff are super friendly, and the music match the whole retro scene. Burgers and shakes totally hit the spot.

Overpriced and the pizza was not so great. I don't know what type of cheese they use for their pizzas but it has an unusual taste and texture. There is cheaper and better pizza in the Lisbon area.

Food was ok- , they dont speak english, in an American diner. Fries was under cooked and no seasoned.

Having been to a few authentic, historic Route 66 diners on Route 66 I was impressed. They are on point with the look and feel of the place. The burgers are decent. The service is friendly.