1/5 Pami P. 9 months ago on Google
we
are
a
family
that
goes
to
a
destination
every
month.
This
month
it
was
Portugal.
I
stayed
3
days
in
Porto,
rented
a
car
and
came
to
Lisbon
for
another
3
days,
at
your
hotel
where
I
had
an
extremely
unpleasant
experience
the
evening
I
arrived,
that
is
03.07;
I
had
made
a
reservation
for
a
superior
room,
I
received
a
normal
room
on
the
corner;
I
entered
the
room
and
noticed
that
it
was
very
cold
and
I
went
down
to
the
reception
and
told
them
that
the
air
conditioning
in
the
room
does
not
heat,
but
remains
at
19
degrees;
the
lady
at
the
reception
(brunette
and
old)
told
us
to
go
back
to
the
room
and
wait
for
someone
to
come
and
look
at
the
air
conditioning;
after
30
minutes
(time
during
which
I
did
not
unpack
the
luggage)
a
gentleman
came
and
said
that
it
was
broken
and
that
he
could
not
fix
it.
We
went
to
the
reception
again
and
the
lady
sent
us
back
to
the
room
and
said
that
another
gentleman
will
come
to
look
at
the
air
conditioner,
to
wait,
that
he
will
fix
it.
After
another
30
minutes
someone
came,
said
that
he
fixed
it
and
to
wait
15-20
minutes
so
that
it
will
be
warm
in
the
room.
After
another
30
minutes,
the
hot
air
didn't
work
and
I
went
to
the
same
lady
again,
telling
her
to
give
us
another
room.
He
refused,
saying
that
he
didn't
have
any,
that
the
hotel
was
full,
as
I
always
saw
guests
staying.
I
dropped
off
our
luggage
at
the
reception
and
told
the
lady
that
we
want
to
go
to
another
hotel
and
that
she
should
send
us
the
money
back.
Seeing
that
we
were
very
upset,
another
lady
from
the
reception
intervened,
who
immediately
found
us
a
very
good,
warm
room
and
we
finally
checked
in
at
9
in
the
evening,
after
3
hours.
I
think
that
this
lady
has
no
business
at
the
reception,
it's
a
shame
for
your
hotel.
This
lady
knew
that
we
came
by
car,
we
also
paid
for
parking,
but
she
didn't
give
us
a
card
to
enter
and
leave
the
parking
lot,
so
every
time
we
took
it,
there
was
a
problem
with
the
barrier.
Tonight,
a
nice
lady
at
the
reception
gave
us
a
card
for
parking.
Your
hotel
is
beautiful,
well
located,
but
with
such
a
reception
you
will
lose
many
customers.
We
will
post
this
review
on
booking
and
on
the
hotel
website.
We
are
the
guests
of
room
521.
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