1/5 keisankki 5 years ago on Google
Arrived
at
hostel
to
find
our
booking
was
cancelled
by
the
hostel.
We
booked
3
months
in
advance
and
confirmed
our
booking
6
days
before
check
in.
On
arrival
the
manager
says
our
booking
was
cancelled
a
month
ago
due
to
it
being
fully
booked
and
that
she
tried
everything
to
contact
us.
So
now
we
are
in
Lisbon
having
paid
for
taxi
to
get
to
the
hostel
and
have
to
find
another
one
for
3
nights.
We
did
and
it
was
the
worst
iv
ever
been
in.
There
was
about
3
other
beds
booked
when
we
made
the
booking
and
if
it
was
fully
booked
it
wouldn't
have
taken
2
months
to
cancel
or
contact
us.
I've
had
no
calls,
texts
or
emails
from
her
or
the
hostel
world
site,
which,
on
their
title
page,
absolutely
guarantees
your
booking
once
confirmed.
As
I
have
confirmation,
6
days
before
our
check
in
date,
it's
hard
to
believe
her
claim
that
it
was
cancelled
a
month
in
advance.
Also
if
that
was
the
case
then
why
does
it
say
on
our
booking
that
the
7
day
deposit
refund
period
has
expired.
She
said
our
deposit
was
refunded
which
it
wasn't.
I
got
it
back
when
we
returned
2weeks
later.
If
i
didn't
go
back
they
wouldn't
have
refunded
it.
No
apology
or
any
kind
of
sympathy,just
repeat
of
"we
tried
everything
to
contact
you".
Dishonest
cocky
and
uncaring.
How
a
booking
that
you
have
paid
deposit
and
received
confirmation
for
can
be
cancelled
with
no
automatic
refund
is
beyond
me.
This
is
my
first
bad
review
of
anything.
It
really
made
us
feel
pretty
bad
on
the
first
day
of
our
holiday
and
left
me
with
the
deposit
refund
always
on
the
back
of
my
mind
throughout
the
holiday.
Be
careful
of
this
hostel
and
hostelworld
website
everyone.