1/5 Mark O. 4 months ago on Google • 40 reviews
How
I
almost
forgot
to
review
my
favourite
hostel
in
Lisbon
!!
Initially,
everything
seemed
great
–
spacious
kitchen,
comfy
common
area,
and
social
events.
However,
the
nightmare
began
when
bed
bugs
struck-
infesting
my
room.
Reporting
the
issue
to
Sergio
was
dealt
in
a
professional
manner,
washed
my
belongings
and
switched
my
rooms.
However
the
situation
escalated
extremely
sour
from
here..
when
I
encountered
the
most
unprofessional
staff
member
the
next
morning.
Unfortunately
not
getting
this
woman
name,
not
to
worry
-
easily
recognisable
by
her
grumpy
demeanor
and
lack
of
customer
service
skills,
the
most
unwelcoming
face
of
the
hostel.
She
well
insisted,
I
hadn't
paid
for
a
6-bed
room,
hmm
now
that
seems
odd
eh
??
Blaming
me..
for
the
bed
bug
issue
?
Her
attempt
to
shift
blame
was
a
disgrace
to
the
company.
To
make
matters
worse,
she
wanted
to
move
me
back
to
the
same
room
with
bed
bugs.
A
lack
of
accountability
and
professionalism
was
appalling.
Now
sure,
I
should
have
brought
this
awful
behaviour
to
the
attention
of
your
manager,
Joao
and
dealt
with
it
in
a
professionally
manner
but…
hey
you
are
the
expert
on
professional
behaviour
here.
So
why
waste
anymore
of
my
time,
then
bring
it
to
the
internet
for
all
future
guests..
or
not
guests
to
see
:)
Not
only
ruining
your
reputation
but
your
companies
down
too
all
in
one.
All
thanks
to
you,
miss
grumpy
well
done
!!
Anyway
short
story
short,
I
will
never
set
foot
in
a
Lost
Inn
hostel
again
after
this
terrible
experience.
And
neither
should
you.
Despite
its
prime
location
and
good
social
atmosphere,
encountering
"miss
grumpy"
and
bed
bugs
would
ruin
any
stay.
The
company's
claim
of
taking
matters
seriously
is
a
farce.
I
doubt
very
much
the
matter
of
bed
bugs
was
dealt
with
very
well
if
at
all,
just
ship
the
next
batch
captain,
say
nothing..
eyes
on
the
prize..
eyes
of
the
prize
🤑
A
complete
nonsense
of
a
place
–
steer
clear
unless
you
enjoy
disrespect
and
bed
bug
accommodations
!!
1 person found this review helpful 👍