Boutique Nespresso no Chiado image

Boutique Nespresso no Chiado

Cafe Coffee store

Refined coffee cafe, also selling brand-name espresso makers & accessories for home brewing. People often mention service, coffee, staff, Nespresso, machine, atendimento, capsules, store, good, waiting,


Address

R. Garrett 8, 1200-204 Lisboa, Portugal

Website

www.nespresso.com

Contact

+351 800 260 260

Price rating

$$ $$

Rating on Google Maps

4.30 (461 reviews)

Open on Google Maps

Working Hours

  • Sunday: 10 AM to 8 PM
  • Monday: 10 AM to 8 PM
  • Tuesday: 10 AM to 8 PM
  • Wednesday: 10 AM to 8 PM
  • Thursday: 10 AM to 8 PM
  • Friday: 10 AM to 8 PM
  • Saturday: 10 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: service (29) coffee (16) staff (11) Nespresso (11) machine (11) atendimento (11) capsules (10) store (10) good (8) waiting (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Polina S. 1 year ago on Google • 76 reviews
    Such a terrible system of waiting. It would be much faster to have self check out. It feels terribly stupid standing there while the workers ignore you until you get your number 🙁
    2 people found this review helpful 👍

  • 2/5 Edhen S. 4 years ago on Google
    Coffee sold by the most uptight shop assistants. We were given dirty looks as we looked about, my friends proceeded to spend 40 Euros on capsules. Coffee is good but staff should be far more welcoming and stop looking down their noses at thier customers.
    2 people found this review helpful 👍

  • 1/5 Nanko F. 4 years ago on Google
    Worst service I ever experienced. They help the Portuguese people first. There is no for the waiting que, so I could not know where to wait, which resulted in all local people being helped first. Shame on this store!!! I even wouldn't call it a boutique. The person should keep track of these things. This is a reason to though my Nespresso machine away!
    2 people found this review helpful 👍

  • 1/5 Odette A. 1 year ago on Google • 6 reviews
    I went to this shop to buy some capsules for my machine. I waited 15 minutes just to be told that I should have taken a number. There is no clear indication when entering the shop that you need to take a number. The machine is hidden to one side and there is no sign. The staff were totally inflexible and decided to ignore the fact that I had evidently been waiting at the counter in front of their faces for over 15 minutes as they chatted and socialised with other customers. They said I needed to take a number and wait again. They took instead the following customer who was very u decided about which machine to buy. After another 10 minutes I was very upset. Finally the other saleswoman finished dealing with some “drama” of a customer which has lasted the full 25 minutes I was there. I told her I was upset about this whole experience. Instead of apologising she went stony faced and was curt and extremely disrespectful in her attitude to me. She totally ignored by discontent until the moment I told her I was going to leave a bad review then suddenly she was explaining and apologising. Horrible staff and just made me happy I usually order my capsules online.
    2 people found this review helpful 👍

  • 1/5 Tom 1 year ago on Google
    Do not try to buy pods here. Just order them online. Takes forever in the store.
    2 people found this review helpful 👍

  • 4/5 Dieter K. 1 year ago on Google • 867 reviews
    Hier bekommt man alles, was man für seine Nespressomaschine braucht. Sehr höfliches und freundliches Personal.

  • 1/5 showroom The Excellences P. 5 years ago on Google
    Nespresso Portugal is a shame for the international company. A poor service. Never have a problem with your machine ... because they are incompetent. Real donkeys. Already several breakdowns with my machine ... It never works. Two repairs by the technical service and today it is still down. Always the same stupid speech on the phone and the nightmare continues. Donkeys Donkeys Donkeys!!!
    1 person found this review helpful 👍

  • 1/5 Dominik M. 1 year ago on Google • 600 reviews
    What a bad place! 45 mins. waiting time!

  • 5/5 Diana M. 1 year ago on Google • 113 reviews
    Very helpful and attentive staff. I got my first machine here and I go back every month to pick up my capsules. I prefer it than having it delivered to my home since it only takes 2 hours to pick up from the time I order my capsules online.

  • 3/5 Веселин �. 1 year ago on Google • 43 reviews
    Great shop, but the service is extremely slow. The staff makes long chatting with the last customers, making coffee, after completing the order, despite there is a queue with more customers waiting.

  • 5/5 Bree 10 months ago on Google • 35 reviews
    I almost passed it because I thought it was under construction but the door is directly under the hair, nails, and body sign. Carla was kind, helpful, honest, and provided an awesome service. Will be back. :)

  • 5/5 Victoria E. 3 years ago on Google • 28 reviews
    Staff was very helpful. All customers were spaced apart and they had sanitation stations at the front. They have all the flavors of coffee. If you are a resident you can open an account and they will deliver to your home.

  • 4/5 Elie L. 4 months ago on Google • 28 reviews
    It's a nice place, friendly staff. I wish they had the self service option to avoid waiting for a long time.

  • 5/5 Sun K. 5 years ago on Google • 27 reviews
    Great service as expected from any Nespresso shops. This particular store has cute Portuguese tiles and packs of either mild or strong pods as part of “Taste Lisbon” collection. Fun souvenir for Nespresso lovers!

  • 5/5 Bob D. 1 month ago on Google • 25 reviews New
    Perfect place to buy coffee capsules.

  • 5/5 Dr Torsten B. 6 months ago on Google • 15 reviews
    SEHR GUT ! Freundlich,höflich,mehrsprachig(wir sind Amerikaner). Toller Service,unaufdringlich,kompetent. Normalerweise können Portugiesen KEINE Dienstleistung-diese Mitarbeiter sind aber geschult und TOP!!! Wir kommen wieder. Dr.T aus Chicago,Illinois

  • 1/5 Monica Taunay (. 1 year ago on Google • 13 reviews
    My husband and I visited this store to buy some Nespresso coffee capsules on Nov 19th around 11AM and we were treated very badly by one of the attendants (man). He was extremely rude and had no desire to assist us. We gave up on making the purchase and left the store surprised by the fact of how a brand as elegant as Nespresso could have an attendant like this guy. Soooooooo disappointed!!

  • 5/5 Irène 4 years ago on Google
    (Translated by Google) Super Brazilian restaurant with buffets very attractive (Original) Super restaurant Brésilien avec des buffets très alléchant

  • 5/5 Gerald P. 1 year ago on Google
    Very helpful staff in the center of high traffic touristy area of Lisboa

  • 5/5 Nuno Pedro P. 4 years ago on Google
    (Translated by Google) Privileged location for Nespresso consumers. Here you will find a wide range of choices for your coffee ... (Original) Local privilegiado para consumidores Nespresso. Aqui encontra uma grande diversidade de escolhas para o seu café...

  • 5/5 Ronit D. 4 years ago on Google
    (Translated by Google) excellent service. The price of the capsules is equal to the country. Sleeve 3.90 Euro. If you buy at 65 euros a tax return comes .... The courtesy and service are commendable (Original) שרות מעולה. מחיר הקפסולות שווה ביחד לארץ. שרוול 3.90 יורו. אם קונים ב65 יורו מגיע החזר מס....אדיבות ושירות ראויים לשבח

  • 5/5 Marius P. 4 years ago on Google
    (Translated by Google) Superb! (Original) Superb!

  • 5/5 Maria João T. 4 years ago on Google
    (Translated by Google) Very good service, friendly staff (Original) Muito bom atendimento, funcionários simpaticos

  • 5/5 joaquim b. 4 years ago on Google
    Top

  • 5/5 Olha L. 2 years ago on Google
    Super nice assistants, wide choice of coffee with different flavors and intensity, client friendly service. Thank you 😌

  • 5/5 ido s. 1 year ago on Google
    A great veracity off capsules of coffee

  • 5/5 Pierre D. 8 months ago on Google
    Very good boutique and the employees are lovely

  • 5/5 Nadav Z. 1 year ago on Google
    Very good and patient service!

  • 2/5 Hiedi Clague (A Fine B. 6 years ago on Google
    The staff are helpful but quite unfriendly. We went in as our machine has stopped working, as we bought it in Australia we were told, quite directly that they don't service this type of machine. I thought Nespresso was an INTERNATIONAL brand, obviously not! Also, if you're serving customers you shouldn't be chewing gum.

  • 3/5 Ankit U. 4 years ago on Google
    Average experience, nothing special in the boutique store besides the fact that you can smell the various variety of coffee

  • 1/5 Proxima C. 1 year ago on Google
    This is ridiculous, I'm waiting 20 minutes already just to buy coffee pods... The arrogance of a business that doesn't care about a customer's patience...

  • 1/5 Sofia G. 1 year ago on Google
    Incredibly low and bad service. More than 20 min wait just to buy coffee. Terrible.

  • 5/5 maria oliza t. 4 years ago on Google
    English speaking staff

  • 5/5 EDi N. 3 years ago on Google
    (Translated by Google) Today I had a great experience, but I have had less. I'll give 5 for today. (Original) Hoje tive uma ótima experiência, mas já tive outras nem tanto. Vou dar 5 pelo dia de hoje.

  • 1/5 test t. 4 years ago on Google
    Absolute worst customer service. We are closed even if they are open. No "visitors"

  • 4/5 silvia d. 5 years ago on Google
    Nice shop

  • 5/5 Sr C. 3 years ago on Google
    Nespresso wath else 😘

  • 4/5 Mr. J. 3 years ago on Google
    (Translated by Google) It was nice (Original) Foi agradável

  • 5/5 Clara V. 3 years ago on Google
    (Translated by Google) Shop for my favorite coffee! (Original) Loja do meu café preferido!

  • 5/5 ana f. 3 years ago on Google
    (Translated by Google) Very good (Original) Muito bom

  • 5/5 Silvia M. 3 years ago on Google
    (Translated by Google) Wide variety of nespresso coffees. Pleasant space, super attentive staff in customer service. Always willing to help and give their opinions on coffee. (Original) Grande variedade de cafés nespresso. Espaço agradável, pessoal super atencioso no atendimento ao cliente. Sempre disposto ajudar e dar as suas opiniões sobre café.

  • 5/5 Марина �. 3 years ago on Google
    Love it! ❤️❤️❤️❤️❤️

  • 5/5 José V. 3 years ago on Google
    (Translated by Google) Very good (Original) Muito bom

  • 5/5 Pedro S. 3 years ago on Google
    (Translated by Google) Excellent service! (Original) Excelente atendimento!

  • 5/5 Sheila L. 3 years ago on Google
    (Translated by Google) Beautiful and cozy place, the people who work there are super attentive .... (Original) Lugar lindo e aconchegante, as pessoas que la trabalham são super atenciosas....

  • 4/5 A S. 3 years ago on Google
    (Translated by Google) 5-star welcome and service, but the store decor is sad and deserved better lighting. (Original) Acolhimento e serviço 5 estrelas, mas a decoração da loja é triste e merecia melhor iluminação.

  • 5/5 Francisco C. 3 years ago on Google
    (Translated by Google) Professionalism and friendliness. Very good (Original) Profissionalismo e simpatia. Muito bom

  • 4/5 Nara S. 3 years ago on Google
    (Translated by Google) Great service (Original) Ótimo atendimento

  • 5/5 KARLA f. 3 years ago on Google
    (Translated by Google) Excellent service great product (Original) Atendimento excelente ótimo produto

  • 4/5 SÉRGIO P. 4 years ago on Google
    Nespresso is great! The store is also nice. The service not so good.

  • 5/5 Charles S. 3 years ago on Google
    (Translated by Google) Great service (Original) Ótimo atendimento

  • 5/5 Ricardo L. 3 years ago on Google
    (Translated by Google) Friendly and attentive (Original) Simpáticos e atenciosos

  • 4/5 Deolinda M. 3 years ago on Google
    (Translated by Google) Good coffee (Original) Café bom

  • 1/5 Tiago D. 3 years ago on Google
    (Translated by Google) Horrible service, I went to the store twice ... I tried to bring 35 coffee boxes and 1 machine twice, it was 40 minutes the first time, 30 minutes the second! I gave up and the lack of professionalism led the collaborator on the 2nd time to disappear, not even an apology. Result, I will never return! (Original) Atendimento horrível, fui 2 vezes à loja... tentei das 2 vezes trazer 35 caixas de café e 1 máquina, foram 40 minutos da primeira vez, 30 minutos da segunda! Desisti e a falta de profissionalismo levou a colaboradora na 2ª vez a desaparecer, nem um pedido de desculpa. Resultado, nunca mais voltarei!

  • 4/5 José Manuel A. 3 years ago on Google
    (Translated by Google) For space and service (Original) Pelo espaço e pelo atendimento

  • 5/5 Judite v. 3 years ago on Google
    (Translated by Google) Very safe place within the context we live in. Employees with the professionalism to which they live (Original) Local com muita segurança dentro do contexto que vivemos. Os empregados com o profissionalismo a que nos habituram

  • 5/5 Palmira A. 3 years ago on Google
    (Translated by Google) I already had no stock of capsules (Original) Ja nao tinha stock de capsulas

  • 5/5 Rui Pedro da Costa T. 3 years ago on Google
    (Translated by Google) Friendly employees even offered me an espresso machine when buying coffee. (Original) Empregados simpáticos até me ofereceram uma máquina de café expresso na compra de café.

  • 5/5 Armando F. 3 years ago on Google
    (Translated by Google) Good service (Original) Bom atendimento

  • 5/5 Manuel C. 3 years ago on Google
    (Translated by Google) Great coffee and service. Congratulations (Original) Ótimo café e atendimento. Parabéns

  • 5/5 Filipa R. 4 years ago on Google
    (Translated by Google) Exceptional service! Store well located, clean and organized. (Original) Atendimento excecional! Loja bem localizada, limpa e organizada.

  • 5/5 Judite P. 4 years ago on Google
    (Translated by Google) A welcoming environment with a 7-star service (Original) Um ambiente acolhedor ,com um atendimento 7 estrelas

  • 1/5 Paula Toledo P. 4 years ago on Google
    (Translated by Google) I found the store itself great, but the attendance of the employees leaves something to be desired. (Original) Achei a loja em si optima, porem o atendimento das funcionarias deixa a desejar.

  • 5/5 Salomão357 4 years ago on Google
    (Translated by Google) The service is great !!! (Original) O atendimento é ótimo!!!

  • 4/5 Felipe V. 4 years ago on Google
    (Translated by Google) Dear ... But worth the visit. (Original) Caro ... Mas vale a visita.


Call +351 800 260 260 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

Trends



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