Joalharia Do Carmo image

Joalharia Do Carmo

Jewelry store

😠 Disappointing event We've been looking forward to finally finding a suitable pair of gold rings in our holiday. We are used to the Rhein-Main jewelry price level, my spouse worked as a professional goldsmith for years and the Rings had to match to an existing memorial ring. So we knew quite well wha... People often mention jewelry, shop, store, gold, beautiful, quality, filigree, Portugal, refund, experience,


Address

R. do Carmo 87B, 1200-093 Lisboa, Portugal

Website

www.joalhariadocarmo.pt

Contact

+351 21 342 4200

Rating on Google Maps

4.40 (199 reviews)

Open on Google Maps

Working Hours

  • Sunday: 10 AM to 9 PM
  • Monday: 10 AM to 8 PM
  • Tuesday: 10 AM to 8 PM
  • Wednesday: 10 AM to 8 PM
  • Thursday: 10 AM to 8 PM
  • Friday: 10 AM to 9 PM
  • Saturday: 10 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: jewelry (15) shop (12) store (12) gold (9) beautiful (9) quality (8) filigree (7) Portugal (7) refund (7) experience (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ralf P. 5 years ago on Google
    Disappointing event We've been looking forward to finally finding a suitable pair of gold rings in our holiday. We are used to the Rhein-Main jewelry price level, my spouse worked as a professional goldsmith for years and the Rings had to match to an existing memorial ring. So we knew quite well what we're looking for, ready to spend a little fortune, happy to finally take the time and enjoy professional consideration. The shop is secured by a police officer and a double locked door and offers an impressive choice. The whole story took us approximately two minutes after entering and explaining what we're looking for. A severe looking lady watched us (leisure clothing plus backpack), showed us the cheapest tourist souvenirs she could find, explained us that the gold colour we're looking for is "minor quality" and hurried to get rid of us as quick as possible. There were some attractive pieces with a decent "regional flavor" (typical local 19kt Gold), but we couldn't even have a look at it. I am working in sales myself for quite long and can neither remember having met person so incapable in professional consulting and assessment, nor a situation having felt more unwanted as a customer. My suggestion as the broad choice there is attractive: wear all your easy to recognize wealth symbols when entering this shop. Good luck.
    8 people found this review helpful 👍

  • 1/5 Dr. Bo ďż˝. 6 months ago on Google • 20 reviews
    ** see english version below ** Leider erfüllen die Schmuckstücke nicht das qualitativ hochwertige Maß, welches der filigranen Handwerkskunst gerecht würde. Anstelle einer (in diesem Preissegment durchaus üblichen) Goldplattierung/Goldauflage wird eine Vergoldung minderer Qualität angeboten. Schon nach wenigen Malen des Tragens ist die Vergoldung bereits abgenutzt und es zeigen sich häßliche Gebrauchsspuren. Die Freude an dem Schmuckstück ist nach wenigen Wochen dahin! Wegen der schlechten Qualität der Vergoldung mit minderwertiger Pigmentierung ist es eine Sünde gegenüber der ausgefeilten Filigranität des traditionellen Handwerks und der Mühe und Sorgfalt bei der Arbeit der Produzentinnen. Der Kundenservice (keinesfalls der Store Manager, sondern die Marketing-Abteilung reagierte auf die Reklamation!) zeigte sich nicht einsichtig. Aber was will man erwarten, wenn ein Traditionsbetrieb von einem Konzern einverleibt wird und mit Strukturen wie bei Disney World geführt wird? Also: Hände weg - Es sei denn, Sie wollen Schmuck nur für die Vitrine. Absolut nicht zu empfehlen! **ENGLISH VERSION** Unfortunately, the pieces of jewelry do not meet the high quality standards that would do correspond to the delicate craftsmanship. Instead of gold plating (which is quite common stadard in this price segment), gold bathing of lower quality is offered. After just a few wears, the gold pigmented coat is already worn off. The joy of the piece of jewelry is gone after a few weeks! Because of the poor quality of the gilding with inferior pigmentation, it is a sin against the sophisticated filigree of the traditional craft and the effort and care in the work of the producers. The customer service (not the store manager, but the marketing department responded to the complaint!) was unreasonable. But what do you expect when a traditional company is incorporated and managed with structures like those at Disney World? So: Hands off - unless you only want jewelry for the display case. Absolutely not recommended!
    5 people found this review helpful 👍

  • 5/5 S H. 1 year ago on Google • 245 reviews
    The staff was very helpful and he explained a lot about Filigrana. Thoses were absolutely beautiful. I will buy gold one there before leaving Portugal.
    1 person found this review helpful 👍

  • 1/5 Emily t. 5 months ago on Google • 16 reviews
    Do not buy from here unless you’re leaving from Portugal! The tax refund company that is used is traveler wallet. When you’re at the Lisbon airport you’ll need to go to customs to get stamped then to western union (which has a long line - you’ll need to make sure you have an hour to spare) to get the refund. So DO NOT buy thinking that tax refund is a good deal - you’ll spend so much of your precious travel time to try to get a refund. The tax refund company is not one used outside of Portugal so you won’t have a representative to help you. There isn’t one in Portugal either. I lost my tax refund when I went to Ireland. In Ireland they only stamp for greater than 2000 euro. On the receipt it says no customs validation no refund. More of an FYI, the design that was created by a former Queen of Portugal can be found in multiple other jewelry shop for a better price (the heart that you see everywhere). I got it for half the price for more gold gram. This shop would only be worth it if you can’t find the design in other jewelry store.
    4 people found this review helpful 👍

  • 5/5 Jeannie F. 1 year ago on Google • 7 reviews
    I had a wonderful experience in the shop. They were very friendly and very helpful. I walked in, they greeted me, and then I walked around the store to get a feel for what they were offering. One of the two women helped me pick out a lovely filagree pendant which was well under the budget I provided. She showed me a wide variety of items and helped me make a decision. So if you're like me and searching for a high quality souvenir that will remind you of Lisbon every time you put it on, I recommend finding it here.
    4 people found this review helpful 👍

  • 2/5 Abbas H. 8 months ago on Google
    Bought a beautiful bracelet but the clasp broke the first time worn. Very disappointing.
    2 people found this review helpful 👍

  • 5/5 Darren L. 1 year ago on Google
    Gonzalo was AMAZING and everything you could possibly want in a jewelry advisor. He was beyond patient in recommending the right choices for our budget, and encouraged us to view the pieces from every possible angle before making a choice. Absolutely a must-visit.
    2 people found this review helpful 👍

  • 5/5 Teresa H. 2 years ago on Google • 102 reviews
    Beautiful and historic store with helpful and kind helpers who make the experience wonderful!

  • 5/5 olivera t. 4 years ago on Google
    (Translated by Google) Lots of delicious cookies. They eat lukewarm. It's nice that you can watch them being made. A great move, how to attract tourists. Otherwise, the cafe has a variety of fast foods. Everything is delicious. I liked codfish croquettes a lot. The prices are quite decent. It's clean. If you want to eat that kind of food (fast food) for decent money, I recommend it (Original) Mnogo ukusni kolačići. Jedu se mlaki. Lepo je što možete da gledate kako se prave. Odličan potez, kako privući turiste. Inače u kafeu ima razne brze hrane. Sve je ukusno. Meni su se mnogo dopali kroketi sa bakalarom. Cene su sasvim pristojne. Čisto je. Ako želite za pristojne pare da jedete takvu vrstu hrane (brza hrana) preporučujem
    1 person found this review helpful 👍

  • 1/5 Tiago P. 4 years ago on Google
    (Translated by Google) Bad very bad service, lack of respect from the salesperson who tried the strength to sell us a product. Unfortunately the rest of the people who work it suffer the consequences of having someone disgusting in customer service (Original) Mau muito mau atendimento, falta de respeito da vendedora que tentou a força vender nos um produto. Infelizmente o resto das pessoas que la trabalham sofrem as consequencias de ter alguem asquerosa no atendimento a clientes
    1 person found this review helpful 👍

  • 3/5 Miguel Angel G. 4 years ago on Google
    (Translated by Google) Everything there is captivating and captivating. A business that invites us to return indefinitely. Without a doubt, it is a very worthy place to meet. Okay (Original) Todo alli es cautivante y atrapante. Un negocio que nos invita a retornar indefinidamente. Sin lugar a dudas, es un sitio muy digno para conocer. Ok
    1 person found this review helpful 👍

  • 4/5 Claudio Di T. 4 years ago on Google
    (Translated by Google) Beautiful at sunset, to experience today's market (Original) Bellissima al tramonto, da vivere il mercato odierno
    1 person found this review helpful 👍

  • 5/5 Frances E. 4 years ago on Google
    Lovely store, stumbled upon it by chance. Was left in peace to browse and then given help and advice when reviewing my choices. Very pleased with my purchase, excellent quality and good price.
    1 person found this review helpful 👍

  • 5/5 BarĂŁo do ABC - A. 4 years ago on Google
    (Translated by Google) Wonderful, beautiful gifts. (Original) Maravilhosa, lindos presentes.
    1 person found this review helpful 👍

  • 5/5 hama m. 2 months ago on Google • 50 reviews New
    Sara was warm, welcoming, and extremely knowledgeable about the tradition and history of filigree in Portugal. Joalharia do Carmo carries incredibly high quality pieces from various artisans in the country.

  • 5/5 Abdelaziz A. 10 months ago on Google • 26 reviews
    Had a great experience here. The store is beautiful and Gonçalo took such great care of us, explaining the history of Portuguese filigree and showing us the collections. I'm very happy with the ring I bought.

  • 1/5 Will S. 3 months ago on Google • 24 reviews New
    Was in here and no one would wait on us we ended up going to another jewelry store. Your loss

  • 5/5 Sue Melton B. 1 year ago on Google • 9 reviews
    Shopped there while visiting Lisbon. My husband bought his most gorgeous pair of filigree gold earrings. I keep them in the box that came in since the box is so elegant. Staff was very patient since I had problems making up my mind. I do regret not getting a bracelet, but can’t find any place on their webpage to shop.

  • 5/5 Y H. 7 months ago on Google • 7 reviews
    My mum and I visited this beautiful jewelry shop on two consecutive days and were warmly received by Sara and Gonçalo. Between the gorgeous handmade traditional jewelry and impeccable service, we simply could not leave the shop without buying something! Thank you!

  • 5/5 madalena s. 4 years ago on Google
    (Translated by Google) It has very beautiful jewelry (Original) Tem jĂłias muito bonitas

  • 5/5 BalcĂŁo Únicio Do S. 6 years ago on Google
    (Translated by Google) UNIQUE AND SPECIAL IN PORTUGAL WE RECOMMEND (Original) ÚNICA E ESPECIAL EM PORTUGAL RECOMENDAMOS

  • 3/5 Patricia L. 4 years ago on Google
    (Translated by Google) Storefronts always very beautiful. (Original) Montras sempre muito bonitas.

  • 5/5 NILSON L. 4 years ago on Google
    (Translated by Google) Our beautiful place (Original) Nossa lugar lindo

  • 5/5 Mara L. 11 months ago on Google • 5 reviews
    A very nice shop with great jewelry. Our shop assistant Marta told us a lot about the history of this shop as well as the traditional jewelry craftsmanship of Portugal. And the earrings we've bought are amazing!

  • 4/5 Arthur d'Oliveira S. 4 years ago on Google
    (Translated by Google) Total enchantment.Decorated shop window decoration (Original) Encantamento total.Decoração de montras chiquÊrrima

  • 5/5 Clear S. 1 year ago on Google
    Beautiful store with unique historical features and high quality custumer service.

  • 5/5 JoĂŁo O. 4 years ago on Google
    (Translated by Google) Big diversity (Original) Grande diversidade

  • 5/5 Rudley L. 4 years ago on Google
    Superb experience.

  • 5/5 Iftikhar A. 3 years ago on Google
    Good place for shopping

  • 3/5 Ricardo Alexandre Martins S. 4 years ago on Google
    (Translated by Google) great (Original) excelente

  • 5/5 Y S. 5 years ago on Google
    One of the great experiences in Lisbon. I bought a sardine shaped filigree necklace, and few earrings. The staff was very nice by explaining the meaning of jewellery. As my necklace was made of gold, it was little over my budget, but I’m very happy with my purchase. If you’re looking for traditional portuguese filigree jewellery, I recommend you to visit this store.

  • 5/5 Marlayna G. 2 years ago on Google
    We enjoyed our shopping experience in this lovely store. Service was excellent and no pressure. We discovered the Monseo line and fell in love. Will be back!

  • 5/5 Belita Isabel J. 2 years ago on Google
    Beautiful store with an uncommon elegance.

  • 5/5 Cali J. 2 years ago on Google
    Stopped in today to look for some souvenirs for myself and was greeted by some gorgeous filigree jewelry! Found plenty that was in my price range but settled on a couple pairs of studds. The staff were so nice and helpful. Gave us a little history about the pieces also. Loved my experience there!

  • 4/5 Hipolito F. 4 years ago on Google
    (Translated by Google) A beautiful place to visit (Original) Un hermoso lugar para visitarlo

  • 4/5 Detlev H. 4 years ago on Google
    (Translated by Google) Very good food was delicious (Original) Sehr gutes Essen war lecker

  • 3/5 hi i. 7 years ago on Google
    It's ok

  • 4/5 Chantal A. 5 years ago on Google
    Love this store. Beautiful jewelry

  • 4/5 Andrius G. 4 years ago on Google
    Very tasty, but we got something what we dont want and we must payed in the end


Call +351 21 342 4200 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
  • Service options
    • ✓️ In-store shopping

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