2/5 Ian O. 3 months ago on Google • 5 reviews New
One
of
Lisbon’s
only
premium
gyms,
what
it
lacks
in
customer
experience,
it
partially
makes
up
in
space
and
great
pool/spa
area
(having
both
Finnish
and
Turkish
saunas)
I
continue
to
pay
its
premium
prices
as
unfortunately
the
center
of
Lisbon
doesn’t
have
any
other
options.
I
will
try
to
give
an
impartial
view
of
my
experience
in
the
gym
the
past
2
years,
with
the
hope
that
management
will
take
this
into
account
for
improvement
of
their
gym.
Pros:
Huge
Space
in
the
center
of
a
capital
city
-
I’ve
lived
around
Europe
and
have
never
seen
a
gym
this
spacious,
a
huge
plus
Pool
and
Spa
Area
-
very
big,
calm,
one
of
the
main
reasons
I
pay
for
Holmes
Place
Cafe
-
reasonable
cafe,
friendly
people
working
there.
OK
food
Cons:
Non-“Premium”
Customer
Service
(with
the
exception
of
some
of
the
people
working
in
the
front
desk).
If
you
lose
something,
good
luck
getting
someone
to
help
you
find
something.
Want
to
have
a
friend
for
a
day,
have
them
pay
half
a
month’s
fee
to
visit
just
for
one
day.
Upset
that
you
didn’t
know
they
close
for
Carnival
early
(not
a
public
holiday),
you
should
have
checked
their
app.
It
has
a
very
“customer-is-never-right”
attitude,
pervasive
in
Europe,
but
thought
it
would
be
different
in
a
gym
that
charges
80+
euros
a
month
(for
under
30
year
olds)
Once,
one
of
the
Gym
weight
cleaners
even
went
so
far
as
to
yell
at
me
publically,
as
he
deemed
I
was
disrespecting
him
for
not
using
a
white
towel
between
my
back
and
a
machine
(that’s
a
law
in
Portugal).
His
manager
did
nothing
at
the
time
to
stop
his
tirade,
and
just
stood
by
quietly
as
an
EMPLOYEE
screamed
publicly
at
a
CUSTOMER.
As
mentioned
in
other
reviews,
the
sales
people
will
completely
ignore
you
after
signing
you
onto
their
opaquely
priced
packages.
I
work
in
sales,
and
maybe
caring
about
the
client
journey
instead
of
a
quick
sale
would
do
them
well.
You
also
are
left
with
the
sense
that
everyone
is
charged
a
different
membership
price,
as
the
salespeople
sell
different
packages
depending
on
what
month
the
subscription
is
in
their
quota
cycle.
One
pays
€100,
while
someone
else
is
paying
50€
for
the
same
service.
Never
understood
why
pricing
can’t
be
off-the-shelf,
with
publicly
available
prices.
It’s
a
gym
membership,
not
an
enterprise
software
subscription.
Recommendation:
get
a
membership
in
the
end
of
the
year/month,
not
in
the
middle,
if
you
want
to
save
money
Maintenance
-
No
hot
water
for
at
least
3
days
of
the
week,
with
no
explanation,
comment,
apology,
besides
a
small
laminated
paper
in
the
front
desk.
You
discover
if
there
is
hot
water
by
going
to
the
actual
showers.
Everyday
is
a
surprise.
Machines,
toilets,
lights,
driers
are
often
broken
for
weeks
on
end.
Broken
mirrors
in
the
main
gym
area
for
months.
Seems
like
these
things
just
don’t
matter.
Personal
Trainer
Program
-
In
busy
hours,
you
as
a
member
are
competing
with
the
Gym’s
PT
for
equipment.
For
example,
once
a
PT
asked
me
how
many
minutes
I
had
left
using
a
bench,
and
after
I
answered
him,
the
same
individual
comes
back
in
the
exact
minute
I
said
I
would
be
done
and
asks
if
I’m
done.
I
replied
that
I
wasn’t
done
yet,
in
which
he
retorted
“you
had
promised
x
amount
of
time”.
Such
an
attitude
is
unacceptable.
If
we
are
members,
we
have
a
right
to
use
equipment
without
the
spectre
of
the
Gyms’
paid
employees
hurrying
members
to
accommodate
to
their
service.
Again,
limited
care
for
customer
over
profits.
Gym
too
Crowded
-
This
has
led
me
go
to
the
Gym
at
lunch
(which
is
now
also
beginning
to
become
over
crowded),
to
avoid
the
7-9
and
17-21
crowding.
At
peak
hours,
it
is
almost
impossible
to
workout.
Would
be
nice
if
they
could
focus
on
customer’s
experience
first,
and
adding
new
customers
second.
WiFi/Phone
Connection
-
WiFi
never
works,
only
in
the
lobby!
Phone
service
also
does
not
penetrate
the
building.
Basically
if
you’re
working
out
here,
accept
that
you
will
have
0
phone
connection
until
the
end
of
your
workout.
Management
has
not
fixed
this
in
2.5
years,
going
back
to
the
point
of
maintenance.
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