Onevet Hospital Veterinário Berna image

Onevet Hospital Veterinário Berna

Veterinarian Animal hospital Pet groomer Emergency veterinarian service

One of the Most Reviewed Pet groomers in Lisbon


Address

Av. de Berna 35A, 1050-038 Lisboa, Portugal

Website

onevetgroup.pt

Contact

+351 21 829 9810

Rating on Google Maps

4.30 (575 reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 N S. 1 year ago on Google • 212 reviews
    They do not answer their phone.
    3 people found this review helpful 👍

  • 1/5 G A. 3 months ago on Google • 104 reviews New
    Before this review I tried to speak to the team twice, without success. I took my dog ​​for a checkup after two months of hospitalization due to inflammation of the pancreas. I explained to the vet. Margarida Correia all the symptoms she still had. In the blood test carried out on the spot, the result for inflammation was twice the normal, but the vet's recommendation. was doing nothing. I looked for another clinic and there they provided care as expected. It was clear that the interest here is financial. So if you are looking for a clinic with good professionals to take care of your pet, this is not the one.
    3 people found this review helpful 👍

  • 1/5 Guadi C. 2 years ago on Google • 53 reviews
    Expensive incompetence. If you care for your animal I recommend you take it some place else.
    3 people found this review helpful 👍

  • 1/5 João C. 1 month ago on Google • 17 reviews New
    It was once a reference veterinary hospital in Lisbon. Nowadays, it leaves a lot to be desired in the provision of care and the competence of the employees (with the exception of the reception staff, to whom I have nothing to recommend). My mother, with extreme mobility difficulties, insisted on going here to say goodbye to her companion:: a kitten, with squamous cell carcinoma that had to be euthanized. She was attended to by Mrs. Margarida Correia, who searched for her vein 4 times without success, subjecting her to increased suffering, until, on our initiative, another collaborator had to be called. The need for training for inmates is perfectly understandable, but carrying out competency tests on a suffering cat?! No. Much less at our expense. Therefore, I can only say to anyone considering these services: run away!
    3 people found this review helpful 👍

  • 1/5 Alice F. 1 year ago on Google • 8 reviews
    My dog had a problem with her kidneys and we took her there saying she had vomited and didn’t want to eat, also drunk a lot of water. They said it was nothing, didn’t even recommended some exams. Almost a year later she stopped eating, we took her to another hospital and found out she had a serious kidney disease and she died few months later. :(
    2 people found this review helpful 👍

  • 1/5 Isobell M. 5 months ago on Google • 209 reviews
    To avoid! Customer service without any professionalism

  • 5/5 Felipe B. 4 years ago on Google • 183 reviews
    Lovely staff, very professional veterinarians. There is a parking nearby so it's quiet convenient.

  • 5/5 Inês G. 11 months ago on Google • 42 reviews
    They attended my TAC request with urgency. Treated my cat like the king he is and forwarded all needed information. Great place to have your furry family
    1 person found this review helpful 👍

  • 5/5 Luciana Carvalho S. 4 years ago on Google • 39 reviews
    Tratamento fantástico, muito simpáticas. Everyone speaks perfect English and are so kind and friendly. Couldn’t recommend more.
    1 person found this review helpful 👍

  • 4/5 Vic Peter van H. 6 years ago on Google • 37 reviews
    Good doctors and nurses. Understanding and English speaking without hassitation. Our dog did have to stay overnight and if there was more needed they would call and discuss the costs. There was more needed but no costs where discussed... The cost did not matter to us, but be aware!
    1 person found this review helpful 👍

  • 5/5 Patrícia A. 2 months ago on Google • 5 reviews New
    Thank you to the entire team at the Bern Veterinary Hospital and especially to Dr. Raquel for all the care and professionalism with which they treated our Margot in the last days of her life. Good luck to everyone 🤍
    1 person found this review helpful 👍

  • 3/5 Bruno S. 1 year ago on Google • 5 reviews
    Friendly people, nice employees but if your animal (dog in my case) doesn't look like he is in bad condition, they will take a good amount of time to check on the dog. My dog appears to have a neck injury which i don't know at the time of this post if it's serious, and I've been waiting for over 1 hour for the doctor to check. 3 stars cuz they appear to be friendly but i don't know if the service is decent or not, also expensive at night, double the normal amount (around 70 euros in my case)
    1 person found this review helpful 👍

  • 5/5 Graça C. 3 years ago on Google • 131 reviews
    Wonderful place, very good customer service.

  • 5/5 Ana G. 3 years ago on Google • 41 reviews
    Great team of professionals. Open for 24h emergencies.

  • 5/5 Gili S. 2 years ago on Google
    Good service

  • 5/5 Filipa R. 4 years ago on Google
    Empathic and careful

  • 5/5 Pietro Di M. 5 years ago on Google
    People there are very nice and welcoming.

  • 5/5 Vanessa R. 6 years ago on Google
    Amazing medical staff that provides cares around the clock.

  • 1/5 Nico S. 1 month ago on Google • 1 review New
    I have been attending the services of this Veterinary Hospital for several years due to the convenience of its proximity to my home and the care, friendliness and medicine applied at this establishment. For several years I was able to witness a decline in quality both in terms of the medicine applied by the doctors at this Hospital, (not to mention the constant team changes - which are self-explanatory), as well as the deterioration of the facilities (holes in the admission walls, chairs broken, defective door handles) and lack of professionalism and attention on the part of reception staff. Despite these factors, I continued to attend the Hospital largely due to the care of Dr. Tomás Antelo, who always received me in a friendly, attentive, humane way and with remarkable knowledge. However, the Doctor ended up leaving for another hospital located nearby and I promptly started taking my animals there. I do not recommend this hospital, it has a horrible and unfriendly clinical management, weak and limited employees, a practically non-existent telephone call answering service and above average prices. I won't be back and I won't recommend it to anyone.
    3 people found this review helpful 👍

  • 1/5 Ana Salles C. 1 month ago on Google • 1 review New
    There shouldn't be anything worse. I already told you. but I'll tell you again. Dr? Margarida to euthanize my kitten punctured her vein 3 times without success and I had to call
    3 people found this review helpful 👍


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