This is the most unprofessional dentist operation I have ever encountered. I went for an initial checkup in December, and the dentist who saw me identified a problem and an expensive course of treatment, to which I agreed, making an appointment to commence this week. When I arrived at the appointed time the (different) dentist) I saw was unprepared and had no clue what treatment was required, saying the dentist who had prescribed the treatment no longer worked there. Then yet another dentist checked the record and established roughly what was required, saying I should schedule another appointment to come back. By that point I had lost confidence. If they can't keep a proper record or prepare professionally, I have no desire to have them messing around with my mouth. I will find another dentist, of which there are many in the locality.

I’m writing this because since stopping being a patient at Medidental due to their lack of professionalism & kindness… I’ve had a gum graft in a different clinic to treat my receding gums & exposed tooth roots. Medidental never suggested any sort of treatment for this despite my complaints. They also let me do teeth whitening, which I’ve now learned teeth with receding gums are not suitable for teeth whitening. Which explains why I had excruciating, unbearable tooth pain after the whitening treatment. But when I called to complain they said “sensitivity is normal”. The pain I had is not normal, neither is the lack of communication between your doctors. One suggests one thing, the other suggests another. Very glad I found a better dentist in a different clinic.

Wonderful Staff All Expert and well trained well mannered... any dental problem no need to go anywhere check with Dr.Pedro 👏👏 Thank you Dr and Staff now i can bite anything 😆

Amazing gentle dentist! Super professional work and really aware of anything was hurting me she immediately stoped and gave me another shot in the mouth! Woman dentists are just so much more trauma free then men dentists!! Highly recommendable to anyone with dentist anxiety or sensitivity

I would be very careful before allowing this clinic to do any procedures on your teeth. I came for a check up, was told I needed a filling, to which I was very surprised because my teeth were given the all clear 6 months prior. However I decided they must know what they are talking about. After the filling I was in a huge amount of pain for weeks. I came back in and was told I needed a root canal. I seeked advise from 2 other dentists because I thought this was crazy. After more x-rays I was told both times that the inside looked normal but my tooth had been drilled down so much that it resembled the tooth of an 80 year old. I'm 42. The protective layer had been drilled down because I was experiencing pain after the filling and Meditental thought the tooths was touching the top one. It's now 10 months later and I still can't chew properly on my left side. I will have to have the filling taken out, redone and a fake protective layer on top. I'm furious because I didn't actually need a filling in the first place, it was done as a precaution. This was on top of another very expensive procedure that claimed to fix gum disease because I was experiencing pain. After 10 months I'm still experiencing pain and I have now found out that my tooth is moving thus causing pain to the gum area in question, and likely had nothing to do with gum disease. I hate leaving bad reviews, however in this case I feel this clinic treats expats like cash cows instead of being honest about the actual treatment that is needed. The staff are very friendly but in these cases the treatment is questionable. I have since found another dentist in Lisbon who is reliable and honest. If you're doing a big procedure, I would seek alternative advice before going ahead with this clinic.

From the very first contact I was impressed with the manner and attention given to my enquiry by the receptionist. Great dentist who was super helpful and explained everything. After a check up, any areas of concern where explained to me and I was given a detailed cost. Fantastic clinic (Alcântara and Campo de Ourique), wonderful staff. Very happy with my experiences and will definiteley return!

I started coming to this clinic at the time of the pandemic, because the clinic where I went regularly was charging 3x the amount you charged for personal protective equipment. However, I remained faithful to your services. The service is excellent. The entire team is very friendly. The welcome is always attentive. The space is clean and appealing. They are honest and transparent when billing for the service. They adhere to the appointment time. They have extended hours that allow them to balance it with work. What more could you want?! When I'm approached on the street and offered a free check-up at another clinic... I don't even hesitate! Never! Best wishes for success to the Medidental clinics and all their employees.

Excellent professionals, fantastic team, I recommend them.

Friendly and professional staff, speak English, transparent pricing, sate of the art equipment

Highly recommended - had an emergency during my stay in Lisbon and a local friend offered this clinic- they gave me an appointment the next day and the doctor was great. Thank you!

I extracted two wisdom teeth here and I am very satisfied, both about the extreme professionalism of the Doctor, and the customer service. Recommended.

While traveling long-term I had to repair a permanent retainer behind my teeth as soon as possible. Obviously the staff could not confirm whether they can repair it at the first visit, but when I came for an appointment the work took only a few minutes, the dentist was professional and very polite, and the cost was 25 euros. I am very satisfied with their service.

I went there for laser teeth whitening using LEDs. I only paid €150 for one cleaning and two sessions of laser whitening! The place was very clean and located in a busy area. I highly recommend this place for both the price and quality

Amazing dentist, so professional and understanding. Highly informative and explained everything thoroughly. Good price point + nice and friendly staff. Would recommend to a friend!

Great place & very professional personnel!

Cavity filling fell off, Gum recession unnoticed, Contradictory diagnostic (pictures below) - you get what you pay for, right? How did it happen? I found them on this budget-aggregator "MyGon" (Groupon alternative, cheap price deals website). As my parents ever said "you get what you pay for". It couldn't be more real and I've learnt it the hard way. What happened? One of my premolars/molars was starting to annoy me. I’ve picked this clinic out of this "hot" deals site. They ran a full mouth x-ray and the dentist spotted the cavity. We booked a second appointment to treat it. The treatment itself went fairly well, although the dentist warned me that "your cavity has some depth and I may damage the nerve treating it. If that happens, we need to devitalise it". This was undoubtedly the quickest cavity treatment I ever had which sparked my attention. The next few days were unusually painful. I was told it was “okay” to feel some discomfort, however it didn’t stop after 1 week and I called in the clinic to have a look at it. I got a different dentist; after a few pounding and sensitivity tests, she told me bluntly "it needs to be devitalised". I said "How come?! The treatment was so quick, no nerve damage, how come it needs to be devitalised now?" - she shrugged her shoulders and said "I didn't do your consultation or treatment...". She prescribed some Bruffen for the inflammation. After a week, the pain was still there. Came out of there thinking “I need to get a second opinion from a different clinic” Second opinion and gum recession Went to a different clinic nearby and the dentist spotted a gum recession which had my tooth nerve wide visible and exposed to pain. He told me “that needs to be covered urgently” - how could that go completely unnoticed by Medidental staff? Back to Medidental Told the dentist about the gum recession which she acknowledged "indeed, that needs covering. Here’s our price". I replied perplexed "how come you didn't spot it when I first came in?!". After a shrug of shoulders "I didn't do your consultation…”. Cavity filling fell off whilst eating cereal Days passed, Sunday night, I was eating my cereal and bit on something hard; spit all the cereals (sorry for the image) and after rummaging on the chewed cereals, found my cavity filling! (photo below). Couldn't believe it. My treated tooth was WIDE OPENED and simply breathing in/out was PAINFUL as hell. I called up Medidental: closed. I found out this all year round opened clinic that treated my tooth. Weeks passed and I don’t feel any sensitivity or pain, whatsoever. Medidental complaint and owner reply We all make mistakes, right? In our daily jobs, we are not perfect and I'm no different from anyone else. Problem is: when you make them, don't take ownership and hide, waiting for it to go away. Firstly, I went back to the clinic with the loose filling in a tupper to make a formal complaint. "Listen, I had this cavity treatment here, the resin filling fell off a few weeks after. I got it treated in a random clinic on a Sunday night. They were able to fix it in 2 sessions and it cost me 145 EUR”. Receptionist: “I can’t make that decision, I’ll talk to the manager” It took Filipe Durao (the owner) 1 month to approach me. His own words “we are sorry you weren’t satisfied with our services.” Could it be a more “copy&paste, saved reply”? Would anyone be satisfied with a surprise like this in the mid of the night? Why not to admit the mistake and offer compensation? They did offer a 45 EUR refund for the cavity treat I got there and to redo the treatment; which I kindly declined, both. It cost me 145 EUR to get it fixed + all the dread I went through not even adding to the bill... and they offered to treat me after I had treatment in another clinic… right :/ I got back to the owner reasoning why would be fair getting a full refund. It’s been a month now, he hasn’t come back to me. I'm getting back to Alcântara clinic to get at least the 45 spent there. Disclaimer: I had treatment and/or diagnostic in Alcântara & Campo de Ourique clinics.

I arrived to Lisbon with a very painful abscess. I called the clinic and they gave me an appointment for the same day. They were very nice and did a great job. I now have a pain free mouth. Thank you!

I’ve been a loyal client for over two years now. I like their office. It’s bright, spacious and welcoming.

Very friendly and professional service.

Everyone is very nice and professional. I have no complaints. Thanks for all

I like the dentist office. Everyone is very nice and professional. I have no complaints. Thank you for your time, effort and compassion. Your dedication to healing your patients is amazing.

They take great care of the whole family and are always willing to help in any way they can. The whole team is helpful and accommodating.

I happened to have a serious crack of my front tooth in the beginning of my vacation, called this place, got the same day appointment and received an unbelievably good treatment! First of all, the strongest anaesthesia I've ever had, and without persuading doctors that I'm sensitive and I really need it strong

Great dentist and also a really cool guy. I had fun getting my teeth cleaned last week.

The staff was very helpful and knowledgeable! They took the time to explain everything, making sure I understood, and I am very happy with the way my teeth look and feel.

Really great place with emphatic doctors. I had problems after extraction that i did in my country. They consulted me twice without charging anything. Extraordinary!

Awful. I’m strongly not recommend this clinic. I came with a complaint of a very sharp pain in the tooth, I had a nerve exposed on my wisdom tooth. The pain was wild. the doctor examined me, suffered for a long time, but she couldn’t take a picture of my tooth herself and sent me for X-ray after she said that I just had a normal inflammation and I needed to drink antibiotics and painkillers for 8 days, and only then after 8 days they could remove the aching tooth. During the conversation, it turned out that she was not examining the tooth that was hurting, she just did not understand me. But even after she discovered a right problem tooth, she said that everything was the same just to drink antibiotics and painkillers for 8 days. It seemed absurd to me because the tooth hurt so much that I could not touch it with my tongue from pain, I could not imagine how I would live 8 days with a bare nerve. Immediately after this non-professional visit, I decided to go to another clinic, where I had a damaged tooth removed in 3 minutes without pain at all. If I had listened to the treatment of a doctor from Medidental, I would have suffered for 8 days and it is not yet known what was with the tooth, perhaps an infection would develop there and there would be very sad consequences. I do not recommend this clinic. Doctors of a lowest professionalism level work here. UPD: They are also liars because all they do in response to my review is deeply lie. They never proposed to me to remove 2 teeth, and it's NOT that I have bad English, it's that YOUR STAFF DIDN'T SPEAK ENGLISH. Awful, lying service, disgusting and dangerous!!!

I was on holiday in Lisbon when I got really nasty toothache and infection which caused my cheek to get swollen, so I contacted the closest dental clinic, in this case - Medidental clinic. They were able to make an appointment later the same day. The staff was very nice and helpful, they all spoke English well and the dentist was really considerate and careful. There was nothing much the dentist could do because of the infection, so she took an x-ray, explained me what is causing the infection, prescribed antibiotics and explained what should I do after. I paid 30 EUR for the visit. The overall experience was pleasant considering I was in pain and very nervous. I definitely recommend this clinic. The antibiotics worked their magic and I got better the next day and was able to fully enjoy the rest of my holiday.

I had lost half of my tooth in an accident. Everything was fixed at the second appointment. A really great dentist, all the staff speak English and everyone was really friendly. I can only recommend it to anyone.