Auristela´s Hostel image

Auristela´s Hostel

Hostel

😠 DON’T GO HERE, IT’S THE WORST HOSTEL IN TOWN. What to say… it’s: - Dirty (blood on the wall, nothing is clean) - BedBugs (see the picture) - 1 toilet for 15 people How can you rent this kind of hostel… you should burn all the matelas. I Hope we will have a reimbursement, but I’m sure we will not. People often mention hostel, people, para, door, good, bathroom, stairs,


Address

Largo da Graça 27 2 andar, 1170-165 Lisboa, Portugal

Website

www.hoteisportuguese.com

Contact

+351 914 950 493

Price rating

$52/night

Rating on Google Maps

3.30 (97 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hostel (17) people (12) para (10) door (9) good (7) bathroom (6) stairs (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kentaro H. 6 months ago on Google • 42 reviews
    DON’T GO HERE, IT’S THE WORST HOSTEL IN TOWN. What to say… it’s: - Dirty (blood on the wall, nothing is clean) - BedBugs (see the picture) - 1 toilet for 15 people How can you rent this kind of hostel… you should burn all the matelas. I Hope we will have a reimbursement, but I’m sure we will not.
    5 people found this review helpful 👍

  • 1/5 Maria E. 1 year ago on Google • 4 reviews
    Worst hostel i've been . The whole room was dirty and the bathroom full of mold . The bed sheets were dirty and they refused to change them .The owner was "sick" and never came inspite the fact that we wanted to talk to him/her. They made us withdraw money from the bank because they told us they couldnt accept a credit card. (they didint say that in the booking) The kitchen was filthy and covered with rotten food . I wouldnt recommend to anyone !!!!
    4 people found this review helpful 👍

  • 1/5 Alexandre G. 6 months ago on Google • 3 reviews
    If you like being eaten by bedbugs, this is the hostel for you! On a more serious note, the rooms are infested with bedbugs, the smell is nauseating, the beds, shower and sink are broken, there's blood on the sheets and walls, and the host is non-existent. It was the owner of the restaurant next door who gave me the codes to enter this hostel. Run away... you fools...
    4 people found this review helpful 👍

  • 1/5 Barbara M. 2 years ago on Google
    (Translated by Google) To start with, the entrance is difficult to access for those with suitcases, narrow and steep stairs. There is no space for suitcases or lockers. There are no receptionists, no one to greet you or open the door. The space accommodates 8 people in the main bedroom, in the smaller bedroom without a window 4 more people and in the back bedroom 4 people, a total of 16 people 1 bathroom that is always filthy and smells like real chaos. Cleaning is horrible! If you are a person who has problems with noise this is not the best place to stay. There is no security whatsoever, anyone enters and leaves without any registration. Card not accepted, payment only in cash. Definitely not the best place to sleep or leave your bags while walking around Lisbon. (Original) Para começar a entrada é de difícil acesso para quem está com malas, escada estreita e íngreme. Não há espaço para malas e nem lockers. Não existe rececionistas, ninguém para te receber ou abrir a porta. O espaço acomoda no quarto principal 8 pessoas, no quarto menor sem janela mais 4 pessoas e no quarto dos fundos 4 pessoas, ao todo 16 pessoas 1 banheiro que sempre está imundo e cheira mal um verdadeiro caos. A limpeza é horrível! Se você é uma pessoa que tem problemas com barulhos este não é o melhor local para ficar. Não tem segurança alguma, qualquer pessoa entra e sai sem registo algum. Não aceita cartão, pagamento só em dinheiro. Definitivamente, não é o melhor lugar para dormir ou deixar as suas malas enquanto passeia por Lisboa.
    4 people found this review helpful 👍

  • 1/5 Jana H. 5 months ago on Google • 21 reviews
    Well what happened to me... I booked the hostel and said I'll be arriving between 4 and 5 pm. I got a confirmation for that and did arrive on time. Upon arrival it was very difficult to find the place (there is not sign at the door. But look for number 27 and you find a small entry with a door code). Unfortunately, I never received a message with a door code. I called them. After one hour of trying to reach them, someone finally picked up the phone. He did not speak English very well but said I should receive a message with the code and said I should just wait. I said I never received a message and I am already at the door. Then he said he is sorry, but the toilet is broken and the hostel is under construction I can't check in. Super wird! I asked him to cancel my reservation but they never did. Until today they haven't paid back my accommodation. I never stayed there. Seems like a total scam.
    3 people found this review helpful 👍

  • 5/5 Allah Din S. 6 months ago on Google • 89 reviews
    Maria was super kind. The bed was clean and nice. The hostel is located in the middle of the city. It’d be better if I can lock the bathroom door :)
    1 person found this review helpful 👍

  • 1/5 Marius P. 1 year ago on Google • 11 reviews
    badest Hostel ever!! they cancelled our trip at arrival day but withdraw the money and didn’t pay back. a few days later we went there for 1 night because of the location but random old guys came into the hostel and everything was just strange!! bad wifi, strange people, 0 organization, 0% recommendation!!
    3 people found this review helpful 👍

  • 1/5 Shree Harsha P. 3 weeks ago on Google • 94 reviews New
    Everything was terrible, horrible. Starts with fake photos on site, non existing care taker (some African young lady) did not allow 2nd guest in absence of 1st guest who was supposed to arrive late. After escalating and after talking to someone from booking for 3 hours, finally guest 2 was allowed to enter. He was literally climbing those steep stairs up and down 6 times.. Seriously Terrible management. We took 2 beds in 4 bed dormitory. It’s extremely congested. Hardly you can walk. No lock for rooms from inside. it is a shocker. Kitchen is most dirtiest. Stinking all over. 1 toilet cum shower for 16 people. Wait, you heard it right. We waited around 90 minutes to enter toilet in the morning. The entrance to main building from street is extremely small. If you are over 90kg, you cannot enter the property, literally. The door is so small. If you climb steep stairs, it is an achievement. Complicated code system to open the door. Overall terrible and horrible experience. While checking out, some guests were sleeping on the stairs whole night because non existing care taker did not attend him and did not allow him inside. It’s a mess overall. Wondering how it is still hanging in as a hostel.. It is not a hostel. In Poland (where i live) shelter for homeless people is better than this so called auristelas hostel. Utterly horrible experience

  • 1/5 Lilian L. 6 months ago on Google
    AVOID IT AT ALL COST WORST HOSTEL EVER BEDBUGS EVERYWHERE 1 TOILETS AND 1 SHOWER FOR ~16 PEOPLE STAY AWAY
    2 people found this review helpful 👍

  • 1/5 Vlada and M. 1 year ago on Google
    0 recommendation! Bad wifi, Bad people, very loud, strange administration and organization with spontaneous cancellation. Pay some € more and go to another place…
    2 people found this review helpful 👍

  • 4/5 Antonia Z. 4 months ago on Google • 62 reviews
    I stayed here for a night solo and paid 15€, for that price it was amazong. Of course it is still a hostel so rooms supersmall. But they had a clean kitchen and bathroom, which I enjoyed!

  • 5/5 Jose G. 2 years ago on Google
    (Translated by Google) Customer simple. Owners are very attentive. With everything needed to serve the customer. Well located. With good public transport network. Very busy location. (Original) Simples ao cliente. Os proprietários são muito atenciosos. Com tudo necessário para servir o cliente. Bem localizado. Com boa rede transportes públicos. Localidade bem movimentada.
    1 person found this review helpful 👍

  • 1/5 Javiera A. 3 years ago on Google
    They canceled our booking the same day that we arrived one hour before the check-in and they didn't give us any solution, the reason it was because they oversell the place.
    1 person found this review helpful 👍

  • 1/5 godson x. 4 years ago on Google
    bad experince i got
    1 person found this review helpful 👍

  • 5/5 Savio D. 4 months ago on Google • 5 reviews
    Beautiful location and the people were all so friendly. Had a good experience. Thanks to Yuri and Auri, days went smoothly.

  • 1/5 Patrick 1 year ago on Google
    Completely unresponsive and unhelpful

  • 5/5 Zeferino R. 4 years ago on Google
    (Translated by Google) Great between quality and price. (Original) Ótimo entre qualidade e preço.

  • 1/5 sara m. 4 years ago on Google
    (Translated by Google) Missing I DO NOT RECOMMEND it once there I decided to seek something else very bad attention and horrible stairs not compatible with luggage I recommend you look for something better. (Original) Falta NO LO RECOMIENDO una vez allí decidí buscarme otra cosa malísima atención y unas escaleras horribles no compatibles con el equipaje les recomiendo buscar algo mejor.

  • 2/5 Vijesh V. 4 years ago on Google
    (Translated by Google) Good hostel (Original) നല്ല hostel ആണ്

  • 5/5 luiz antonio p. 4 years ago on Google
    (Translated by Google) Great (Original) Ótima

  • 5/5 BillionClub T. 3 years ago on Google
    (Translated by Google) Wonderful ! The best hostel for Lisbon (Original) Maravilha ! The best hostel for Lisboa

  • 5/5 gideao t. 3 years ago on Google
    (Translated by Google) Great. Very polite and attentive landlord, perfect location (Original) Ótima. Senhorio muito educado e atencioso, localização perfeita

  • 5/5 SANTOSH KUMAR T. 4 years ago on Google
    This was the first place where I lived when came to Lisbon. The service of the place is good and maintained place to live. It worth to write here. Good place to live for long time or short. Staffs are good and well trained.

  • 5/5 Balancestival Unipessoal L. 11 months ago on Google
    Great hostel

  • 1/5 Mosas V. 4 years ago on Google
    Very bad

  • 5/5 FRANKSON F. 2 years ago on Google
    good

  • 4/5 Conexão S. 4 years ago on Google
    (Translated by Google) Great price, host is very helpful and the location is bohemian. ... for those who like it. (Original) Ótimo preço, anfitrião é muito solícito e a localização é boemia. ...pra quem gosta.

  • 5/5 Elias Silva De O. 4 years ago on Google
    (Translated by Google) Very good place with wonderful people who make you feel at home. I loved it. (Original) Lugar muito bom, com pessoas maravilhosas, que te fazem se sentir em casa. Adorei.

  • 4/5 Tommy S. 4 years ago on Google
    Very Nice,

  • 1/5 Laura Zafra C. 4 years ago on Google
    (Translated by Google) HORRIFYING. Fatal attention The supposed receptionist attended us just out of the towel shower. Very bad access, in fact I fell down the stairs with my suitcase. I got traumatized from that place. I do not recommend it at all. (Original) HORROROSO. Fatal atención. El supuesto recepcionista nos atendió recién salido de la ducha en toalla. Muy mal acceso, de echo me caí por las escaleras con la maleta. Salí traumatizada de ese lugar. No lo recomiendo para nada.

  • 5/5 SKY F. 3 years ago on Google
    (Translated by Google) I can't call the Hostel, says the number is not assigned, can someone help me? (Original) Nao consigo ligar para o Hostel, diz que o numero nao esta atribuido, alguem me podera ajudar?

  • 1/5 pjolivera 2 years ago on Google
    (Translated by Google) The place was not clean, there was only one bathroom for many people, the bathroom never smelled good, at night there was a lot of noise from the street and the room was very hot. It is also not a place to arrive with suitcases, at the entrance there is a steep and narrow staircase, I do not recommend it at all (Original) El lugar no estaba limpio, había solo un baño para muchas personas, el baño no olía bien nunca, en la noche se sentía mucha bulla de la calle y la pieza era muy calurosa. Además no es un lugar para llegar con maletas, en la entrada hay una escalera empinada y angosta, no lo recomiendo en absoluto


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